Pro Tools Aplication Has Stopped Working (APPCRASH)

hype88 · 07-11-2009, 05:48 AM

I'm running 32-Bit Vista Ultimate and installed Pro Tools 8 LE with an Mbox 2.. It all installed but when I click the Pro Tools LE icon I get the windows prompt of:

Pro Tools Application has Stopped Working

If I click view problem details I get this...

Problem signature:
Problem Event Name: APPCRASH
Application Name: ProToolsLE.exe
Application Version: 8.0.0.314
Application Timestamp: 4937ac38
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6000.16820
Fault Module Timestamp: 49952034
Exception Code: e06d7363
Exception Offset: 0001b09e
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 8c23
Additional Information 2: ff7e1d3705a0b681fabed06bfa930d0d
Additional Information 3: f516
Additional Information 4: 4df6d0e973f0e27a7b6335d753cee4f9

joeten · 07-11-2009, 10:45 AM

hi have you tried system restore to a time when it was working

hype88 · 07-11-2009, 04:10 PM

thanks for replying...

i installed it 2 nights ago and that error happened on my first attempt to ever open Pro Tools.

joeten · 07-12-2009, 05:59 AM

hi i would uninstall and reinstall

**jcgriff2** · 07-12-2009, 08:28 AM

Update your system with Vista SP1.

jahama · 07-12-2009, 07:03 PM

I have the same error message. I have vista, and I uninstalled pro tools and re-installed it but it still isn't working

07-11-2009, 05:48 AM	#1 (permalink)
hype88 Registered User Join Date: Aug 2007 Posts: 8 OS: Vista Ultimate	Pro Tools Aplication Has Stopped Working (APPCRASH) I'm running 32-Bit Vista Ultimate and installed Pro Tools 8 LE with an Mbox 2.. It all installed but when I click the Pro Tools LE icon I get the windows prompt of: Pro Tools Application has Stopped Working If I click view problem details I get this... Problem signature: Problem Event Name: APPCRASH Application Name: ProToolsLE.exe Application Version: 8.0.0.314 Application Timestamp: 4937ac38 Fault Module Name: kernel32.dll Fault Module Version: 6.0.6000.16820 Fault Module Timestamp: 49952034 Exception Code: e06d7363 Exception Offset: 0001b09e OS Version: 6.0.6000.2.0.0.256.1 Locale ID: 1033 Additional Information 1: 8c23 Additional Information 2: ff7e1d3705a0b681fabed06bfa930d0d Additional Information 3: f516 Additional Information 4: 4df6d0e973f0e27a7b6335d753cee4f9

07-11-2009, 10:45 AM	#2 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 2,951 OS: vista	Re: Pro Tools Aplication Has Stopped Working (APPCRASH) hi have you tried system restore to a time when it was working __________________

07-11-2009, 04:10 PM	#3 (permalink)
hype88 Registered User Join Date: Aug 2007 Posts: 8 OS: Vista Ultimate	Re: Pro Tools Aplication Has Stopped Working (APPCRASH) thanks for replying... i installed it 2 nights ago and that error happened on my first attempt to ever open Pro Tools.

07-12-2009, 05:59 AM	#4 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 2,951 OS: vista	Re: Pro Tools Aplication Has Stopped Working (APPCRASH) hi i would uninstall and reinstall __________________

07-12-2009, 08:28 AM	#5 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: Palm Springs, California Posts: 9,802 OS: Windows 7, Vista Ultimate My System	Re: Pro Tools Aplication Has Stopped Working (APPCRASH) Update your system with Vista SP1. __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ October 2009

07-12-2009, 07:03 PM	#6 (permalink)
jahama Registered User Join Date: Jul 2009 Posts: 1 OS: vista	Re: Pro Tools Aplication Has Stopped Working (APPCRASH) I have the same error message. I have vista, and I uninstalled pro tools and re-installed it but it still isn't working