Computer is crashing along with explorer.exe and run32dll.exe

JGagne · 07-03-2009, 08:42 AM

Hello,

This is my first post, and I'm not too sure what my next step should be...

The problem started yesterday, and I suspect it's related to a virus that was supposedly removed by AVG.

Here's what's going on:
- Windows Explorer crashes every 3 seconds; it restarts, then the message box pops up again
- Right after that message comes up (on startup), my laptop claims run32dll.exe has stopped working
- Other programs seem to be going wonky: I've seen Windows Defender message, Synaptics [I think it's the mouse pad on my laptop],
Windows Task Scheduler, etc.
- I've run AVG scan, 6 threats were found, along with tracking cookies... removed all of it.
- I tried opening HiJack This, but it won't open either.
- No Uninstall option in Remove A Program.

I have no idea what to do next. Everyone always asks for a HiJack This log, but how do I run it if it won't open?

Other things that may help:
- I'm a noob with computers
- I'm running Vista Home Premium
- I'm using an HP Pavillion laptop
- 3 GB Ram
- 220 GB HDD
- I'll give other details if needed and I'll respond quickly :)

Please help, and many thanks in advance.

Justin

usasma · 07-03-2009, 05:35 PM

You're probably still infected. Post in the Malware forums for assistance in removing the buggers: http://www.techsupportforum.com/secu...-spyware-help/

07-03-2009, 08:42 AM	#1 (permalink)
JGagne Registered User Join Date: Jul 2009 Posts: 52 OS: Vista Home Premium	Computer is crashing along with explorer.exe and run32dll.exe Hello, This is my first post, and I'm not too sure what my next step should be... The problem started yesterday, and I suspect it's related to a virus that was supposedly removed by AVG. Here's what's going on: - Windows Explorer crashes every 3 seconds; it restarts, then the message box pops up again - Right after that message comes up (on startup), my laptop claims run32dll.exe has stopped working - Other programs seem to be going wonky: I've seen Windows Defender message, Synaptics [I think it's the mouse pad on my laptop], Windows Task Scheduler, etc. - I've run AVG scan, 6 threats were found, along with tracking cookies... removed all of it. - I tried opening HiJack This, but it won't open either. - No Uninstall option in Remove A Program. I have no idea what to do next. Everyone always asks for a HiJack This log, but how do I run it if it won't open? Other things that may help: - I'm a noob with computers - I'm running Vista Home Premium - I'm using an HP Pavillion laptop - 3 GB Ram - 220 GB HDD - I'll give other details if needed and I'll respond quickly :) Please help, and many thanks in advance. Justin

07-03-2009, 05:35 PM	#2 (permalink)
usasma Tech Hardware Team Join Date: Apr 2009 Location: Southeastern CT, USA Posts: 1,574 OS: Vista (x64); Win7 (x32 & x64)	Re: Computer is crashing along with explorer.exe and run32dll.exe You're probably still infected. Post in the Malware forums for assistance in removing the buggers: http://www.techsupportforum.com/secu...-spyware-help/ __________________ aka John MVP Windows - Desktop Experience "There are very few problems in life that can't be fixed by the proper application of high explosives" If I haven't replied in 48 hours, please send me a PM.