[SOLVED] Lots of crashes

beast521 · 07-03-2009, 07:31 AM

Hi,

Since about 4 months ago, my pc has started to crash very frequently. The problem was that my cpu was overheated.. During a game, it could climb to 100 degrees. This problem however, was fixed by EVGA precision. I've put my fan speed to 100%. This is of course only a temporary solution, but it stopped my pc from crashing all the time.

But since a month, BSOD's started to occur frequently again. This time, not only during gaming, but also while booting my pc. When my pc finally booted, I quickly checked the temperature of my pc, but it was not too hot: 65°C. When it crashed, I tried rebooting with no luck. Strange enough, when it kept crashing, all of sudden my keyboard didn't work, so I couldn't select safe mode, nor could I press F8. When I left my pc for a while, my keyboard worked again.

There is a great variety of BSOD's.. Most of them are IRQL not less or equal, or Bad pool header, but there are other BSOD's too.. I'll write every code down next time I get these bluescreens.

What I also noticed was, when I didn't plug in my headset and mouse, my computer booted perfectly without any BSOD, and I didn't have the problem with my keyboard. Once I plugged one of them back in, it crashed. My mouse is a USB mouse, my headset is not. Now I'm working with another mouse which is not from Logitech and this one does work.

I don't have any idea how to solve my problem, so every help is welcome!

Thanks,
Thomas

EDIT: When I posted my problem about the temperature, people told me the computer's voltage was too high. Maybe it has anything to do with this?

usasma · 07-03-2009, 05:33 PM

Follow the procedures in this post to give us more information about your system: http://www.techsupportforum.com/1871981-post2.html

We'll have a look at it (and the dump files in it) to see if it's a driver (possible related to your mouse or headset) that's causing the issue.

beast521 · 07-04-2009, 07:23 AM

Hi, and thank you for your quick response usasma!

I followed the instructions on the link you gave me and uploaded everything. I hope I've done nothing wrong though

.

usasma · 07-04-2009, 12:44 PM

Crud! Lost my post! :0(

Remove Norton/Symantec remnants: http://service1.symantec.com/Support...05033108162039
Remove AVG remnants: http://www.avg.com/download-tools

Errors are all related to memory access' - so perform a bootable memory diagnostic: http://usasma.vox.com/library/post/b...agnostics.html

Update drivers - chipset, video, audio. Update Acer empowering technology stuff or uninstall it:

Quote:

nvrd32.sys Fri Dec 07 18:27:04 2007 NVIDIA® nForce(TM) RAID Driver
nvraid.sys Tue Oct 03 20:25:15 2006 NVIDIA® nForce(TM) RAID Driver
nvstor32.sys Fri Dec 07 18:27:08 2007 NVIDIA® nForce(TM) Sata Performance Driver
psdfilter.sys Wed Apr 25 04:28:17 2007 PSD Filter Driver HiTRUST (likely to be a part of Acer eSecurity Management Software)
psdvdisk.sys Tue Mar 13 07:04:44 2007 PSD Virtual Disk Driver HiTRUST
PSDNServ.sys Tue Mar 13 07:04:32 2007 PSD Named Pipe Driver
nvsmu.sys Sat Jul 07 18:13:09 2007 nForce(TM) SMU Microcontroller Driver
physX32.sys Tue Dec 18 15:51:54 2007 AGEIA Technologies
NTIDrvr.sys Tue Dec 21 15:33:14 2004 Likely a part of the Acer eRecovery software
nvmfdx32.sys Mon Sep 10 22:10:00 2007 NVIDIA Networking Driver
RTKVHDA.sys Tue Oct 16 06:39:00 2007 Realtek Audio Driver
int15.sys Mon Jul 02 22:03:24 2007 Acer empowering technology
RTCore32.sys Wed May 25 02:39:05 2005 Riva Tuner

Summary of the dump files:

Code:

Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
Debug session time: Wed Apr 29 07:23:24.642 2009 (GMT-4)
System Uptime: 0 days 0:03:45.043
BugCheck 4E, {9a, acc89, 0, 0}
Probably caused by : memory_corruption ( nt!MiBadRefCount+26 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
Debug session time: Fri May  1 14:18:43.603 2009 (GMT-4)
System Uptime: 0 days 0:05:50.678
BugCheck 1000008E, {c0000005, 820eb5b3, 8d097b0c, 0}
Probably caused by : memory_corruption ( nt!MiEmptyPageAccessLog+2a4 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Debug session time: Tue May  5 14:17:04.179 2009 (GMT-4)
System Uptime: 0 days 0:05:37.225
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
BugCheck D1, {2, 1b, 0, 2}
Probably caused by : ntoskrnl.exe ( nt+5ac84 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
Debug session time: Thu May  7 15:58:38.379 2009 (GMT-4)
System Uptime: 0 days 3:35:23.472
BugCheck A, {68636143, 1b, 1, 82070279}
Probably caused by : ntkrnlmp.exe ( nt!KiUnwaitThread+19 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
Debug session time: Mon May 11 13:19:06.552 2009 (GMT-4)
System Uptime: 0 days 0:03:18.627
BugCheck D1, {28, 2, 1, 8ab51a06}
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : Unknown_Image ( PAGE_NOT_ZERO )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  HWMonitor.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
Debug session time: Tue May 12 10:11:33.269 2009 (GMT-4)
System Uptime: 0 days 0:01:33.331
BugCheck D1, {28, 2, 1, 8ab52a06}
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : usbohci.sys ( usbohci!OHCI_PollAsyncEndpoint+322 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
Debug session time: Thu May 14 13:20:13.979 2009 (GMT-4)
System Uptime: 0 days 0:00:33.040
BugCheck C2, {99, 87e52108, 0, 0}
Probably caused by : ecache.sys ( ecache!EcMdlFree+52 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Debug session time: Mon Jun  8 10:41:41.512 2009 (GMT-4)
System Uptime: 0 days 0:01:08.569
BugCheck C5, {4, 2, 1, 8210375b}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Debug session time: Thu Jun 11 10:08:09.093 2009 (GMT-4)
System Uptime: 0 days 0:00:30.139
BugCheck A, {0, 1b, 0, 820a3274}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
Debug session time: Fri Jun 12 05:32:06.340 2009 (GMT-4)
System Uptime: 0 days 0:01:35.385
BugCheck 1000008E, {c0000005, 820d370c, 8b829b7c, 0}
Probably caused by : ntkrnlmp.exe ( nt!IopVerifyDeviceObjectOnStack+1f )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Debug session time: Wed Jun 17 09:00:36.852 2009 (GMT-4)
System Uptime: 0 days 0:02:49.927
BugCheck 19, {20, 849e87d8, 849e8850, 80f0005}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
Debug session time: Fri Jun 26 06:11:34.095 2009 (GMT-4)
System Uptime: 0 days 0:01:32.152
BugCheck 7F, {d, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemFatalException+f )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
Debug session time: Sat Jun 27 07:31:57.348 2009 (GMT-4)
System Uptime: 0 days 0:02:23.405
BugCheck 7F, {d, 0, 0, 0}
Probably caused by : win32k.sys ( win32k!xxxRealSleepThread+1ad )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
Debug session time: Tue Jun 30 08:48:04.108 2009 (GMT-4)
System Uptime: 0 days 3:53:51.199
BugCheck D1, {ffffff85, 2, 1, 856a9869}
Probably caused by : tcpip.sys ( tcpip!TcpOptionsForSynSend+23 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System

beast521 · 07-04-2009, 02:24 PM

Alright, as soon as I have that empty cd I'll run the diagnostic!

usasma · 07-04-2009, 03:36 PM

In the meantime, run the inbuilt memory diagnostic: http://www.bleepingcomputer.com/tuto...torial146.html

I'm not a real big fan of the test, but it's already on your system so you may as well use it. Let us know the results of it (I'd still recommend doing the other test when you have a CD).

beast521 · 07-13-2009, 08:55 AM

It's getting harder and harder to boot my pc, pretty much because of that keyboard problem.. I don't think I'll be able to solve the problem myself, so I guess I'll have to bring him in for repairs. I'm willing to try again if I can solve the problem with my keyboard, any ideas?

beast521 · 07-18-2009, 01:04 PM

I was finally able to boot my pc again, and ran the built in diagnostic tool but it said there were no problems with my RAM at all..

usasma · 07-18-2009, 03:41 PM

Where do we stand with the previous recommendations?

beast521 · 07-20-2009, 06:59 AM

Found out what the real problem is

. There was a temperaturesensor not working as it should be. Because of this, the cpu would increase in temperature without the computer knowing it and eventually crash

. They will be replaced around friday, together with a full reinstallation of vista. Hope that will solve all the problems

! I'll tell you when I know the results.

Edit: Could it be the reason why the BSOD dump files showed a memory problem?

**jcgriff2** · 07-20-2009, 09:33 AM

Quote:

Originally Posted by usasma

Crud! Lost my post! :0(

Remove Norton/Symantec remnants: http://service1.symantec.com/Support...05033108162039
Remove AVG remnants: http://www.avg.com/download-tools

Errors are all related to memory access' - so perform a bootable memory diagnostic: http://usasma.vox.com/library/post/b...agnostics.html

Update drivers - chipset, video, audio. Update Acer empowering technology stuff or uninstall it: < S N I P >

Quote:

Originally Posted by beast521

Found out what the real problem is

. There was a temperaturesensor not working as it should be. Because of this, the cpu would increase in temperature without the computer knowing it and eventually crash

. They will be replaced around friday, together with a full reinstallation of vista. Hope that will solve all the problems

! I'll tell you when I know the results.

Edit: Could it be the reason why the BSOD dump files showed a memory problem?

Hi Thomas. . .

I do hope that the temp sensor replacement solves your problems. However, I believe that there is more to these crashes than the sensor itself. One reason that we put so much info out here is you just never know what you'll need or when you'll need it. In my humble opinion, your own words speak volumes -

Quote:

Originally Posted by beast521

. . .the cpu would increase in temperature without the computer knowing it and eventually crash . . .

I would have to say that to me, "Eventually" = moderate period of time. The code box below contains sorted system uptime figures. I'll give you the last 2 as a possible temp sensor problem. But I would find it highly unlikely that a temp sensor could crash a system in under 90 seconds like in the first 6 crashes below -

Code:


System Uptime: 0 days 0:00:30.139
System Uptime: 0 days 0:00:33.040

System Uptime: 0 days 0:01:08.569
System Uptime: 0 days 0:01:32.152
System Uptime: 0 days 0:01:33.331
System Uptime: 0 days 0:01:35.385

System Uptime: 0 days 0:02:23.405
System Uptime: 0 days 0:02:49.927

System Uptime: 0 days 0:03:18.627
System Uptime: 0 days 0:03:45.043

System Uptime: 0 days 0:05:37.225
System Uptime: 0 days 0:05:50.678

System Uptime: 0 days 3:35:23.472
System Uptime: 0 days 3:53:51.199

As far as memory being the problem - multiple bugchecks do indicate a hardware problem. Memory corruption can be caused by excessive heat in that the kernel may request a page of data from the page file only to find it differs from that which was originally passed from the kernel. However as usasma pointed out, I would not necessarily expect to see memory access violations spread across bugchecks. Those are typically caused by a 3rd party firewall interfering with Vista system services. That would be cause by a product like NIS or N360. I also see memory addresses across the bugchecks that are very close and could be the same driver.

I am glad to hear of the Vista re-install as it will <hopefully> give you a stable Vista OS to go forward upon and rebuild. If this Vista re-install is from OEM DVDs (Dell, HP, etc...), I would advise you to use the NRT provided by usasma and take out NIS/N360 as your 1st order of business. I would also follow his suggestions about the drivers, too. Those aged device drivers were most likely in your system from day-1 and will now be installed again during the Vista re-install. I wish you the best of luck.

Regards. . .

jcgriff2

.

beast521 · 07-23-2009, 09:01 AM

Hi Jcgriff2,

well, the only thing I can do now is just wait untill friday. If what you say is correct, reinstalling Vista could probably solve the problem, so that's a good thing

. If I'm correct, NIS and N360 are both Norton firewalls? Phew, computers are so complicated

.

I'll keep you updated

.

**jcgriff2** · 07-23-2009, 12:57 PM

Yes, NIS & N360 both contain firewalls.

The Vista re-install, if OEM version, will contain NIS or N360 and start the entire downward spiral all over again. I would use the removal tool and remove NIS/ N360 immediately after Vista re-install.

jcgriff2

beast521 · 07-27-2009, 05:32 AM

Heya, a bit later than expected, but my pc has been repaired, and everything is completely normal at the moment

. I deleted NIS, but I still have the 'acer empowering technology'. Is it safe to just delete?

**jcgriff2** · 07-27-2009, 02:57 PM

Hi -

Glad to hear the system is fixed --- what exactly was fixed??

I would disable the acer tech and I hope you used the removal tool for NIS!

jcgriff2

beast521 · 07-28-2009, 03:50 AM

Guess I rejoyed too fast.. Start up this morning and guess what. Blue screen..
Was solved quickly though, but I think this will keep coming back..
For what is fixed, like I said, new temperature sensor and a reinstall of vista.
I must say I didn't use removal tool for NIS, I just deleted it from vista

.
I installed the removal tool and used it and there were no problems.. I hope this will have the same effect though

07-03-2009, 07:31 AM	#1 (permalink)
beast521 Registered User Join Date: Jul 2009 Posts: 9 OS: Windows Vista Home Premium SP1	[SOLVED] Lots of crashes Hi, Since about 4 months ago, my pc has started to crash very frequently. The problem was that my cpu was overheated.. During a game, it could climb to 100 degrees. This problem however, was fixed by EVGA precision. I've put my fan speed to 100%. This is of course only a temporary solution, but it stopped my pc from crashing all the time. But since a month, BSOD's started to occur frequently again. This time, not only during gaming, but also while booting my pc. When my pc finally booted, I quickly checked the temperature of my pc, but it was not too hot: 65°C. When it crashed, I tried rebooting with no luck. Strange enough, when it kept crashing, all of sudden my keyboard didn't work, so I couldn't select safe mode, nor could I press F8. When I left my pc for a while, my keyboard worked again. There is a great variety of BSOD's.. Most of them are IRQL not less or equal, or Bad pool header, but there are other BSOD's too.. I'll write every code down next time I get these bluescreens. What I also noticed was, when I didn't plug in my headset and mouse, my computer booted perfectly without any BSOD, and I didn't have the problem with my keyboard. Once I plugged one of them back in, it crashed. My mouse is a USB mouse, my headset is not. Now I'm working with another mouse which is not from Logitech and this one does work. I don't have any idea how to solve my problem, so every help is welcome! Thanks, Thomas EDIT: When I posted my problem about the temperature, people told me the computer's voltage was too high. Maybe it has anything to do with this? Last edited by beast521; 07-03-2009 at 07:36 AM.

07-03-2009, 05:33 PM	#2 (permalink)
usasma Tech Hardware Team Join Date: Apr 2009 Location: Southeastern CT, USA Posts: 1,632 OS: Vista (x64); Win7 (x32 & x64)	Re: Lots of crashes Follow the procedures in this post to give us more information about your system: http://www.techsupportforum.com/1871981-post2.html We'll have a look at it (and the dump files in it) to see if it's a driver (possible related to your mouse or headset) that's causing the issue. __________________ aka John MVP Windows - Desktop Experience "There are very few problems in life that can't be fixed by the proper application of high explosives" If I haven't replied in 48 hours, please send me a PM.

07-04-2009, 02:24 PM	#5 (permalink)
beast521 Registered User Join Date: Jul 2009 Posts: 9 OS: Windows Vista Home Premium SP1	Re: Lots of crashes Alright, as soon as I have that empty cd I'll run the diagnostic!

07-04-2009, 03:36 PM	#6 (permalink)
usasma Tech Hardware Team Join Date: Apr 2009 Location: Southeastern CT, USA Posts: 1,632 OS: Vista (x64); Win7 (x32 & x64)	Re: Lots of crashes In the meantime, run the inbuilt memory diagnostic: http://www.bleepingcomputer.com/tuto...torial146.html I'm not a real big fan of the test, but it's already on your system so you may as well use it. Let us know the results of it (I'd still recommend doing the other test when you have a CD). __________________ aka John MVP Windows - Desktop Experience "There are very few problems in life that can't be fixed by the proper application of high explosives" If I haven't replied in 48 hours, please send me a PM.

07-13-2009, 08:55 AM	#7 (permalink)
beast521 Registered User Join Date: Jul 2009 Posts: 9 OS: Windows Vista Home Premium SP1	Re: Lots of crashes It's getting harder and harder to boot my pc, pretty much because of that keyboard problem.. I don't think I'll be able to solve the problem myself, so I guess I'll have to bring him in for repairs. I'm willing to try again if I can solve the problem with my keyboard, any ideas?

07-18-2009, 01:04 PM	#8 (permalink)
beast521 Registered User Join Date: Jul 2009 Posts: 9 OS: Windows Vista Home Premium SP1	Re: Lots of crashes I was finally able to boot my pc again, and ran the built in diagnostic tool but it said there were no problems with my RAM at all..

07-18-2009, 03:41 PM	#9 (permalink)
usasma Tech Hardware Team Join Date: Apr 2009 Location: Southeastern CT, USA Posts: 1,632 OS: Vista (x64); Win7 (x32 & x64)	Re: Lots of crashes Where do we stand with the previous recommendations? __________________ aka John MVP Windows - Desktop Experience "There are very few problems in life that can't be fixed by the proper application of high explosives" If I haven't replied in 48 hours, please send me a PM.

07-20-2009, 06:59 AM	#10 (permalink)
beast521 Registered User Join Date: Jul 2009 Posts: 9 OS: Windows Vista Home Premium SP1	Re: Lots of crashes Found out what the real problem is . There was a temperaturesensor not working as it should be. Because of this, the cpu would increase in temperature without the computer knowing it and eventually crash . They will be replaced around friday, together with a full reinstallation of vista. Hope that will solve all the problems ! I'll tell you when I know the results. Edit: Could it be the reason why the BSOD dump files showed a memory problem?

07-23-2009, 09:01 AM	#12 (permalink)
beast521 Registered User Join Date: Jul 2009 Posts: 9 OS: Windows Vista Home Premium SP1	Re: Lots of crashes Hi Jcgriff2, well, the only thing I can do now is just wait untill friday. If what you say is correct, reinstalling Vista could probably solve the problem, so that's a good thing . If I'm correct, NIS and N360 are both Norton firewalls? Phew, computers are so complicated . I'll keep you updated .

07-23-2009, 12:57 PM	#13 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,122 OS: Windows 7, Vista Ultimate My System	Re: Lots of crashes Yes, NIS & N360 both contain firewalls. The Vista re-install, if OEM version, will contain NIS or N360 and start the entire downward spiral all over again. I would use the removal tool and remove NIS/ N360 immediately after Vista re-install. jcgriff2 __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

07-27-2009, 05:32 AM	#14 (permalink)
beast521 Registered User Join Date: Jul 2009 Posts: 9 OS: Windows Vista Home Premium SP1	Re: Lots of crashes Heya, a bit later than expected, but my pc has been repaired, and everything is completely normal at the moment . I deleted NIS, but I still have the 'acer empowering technology'. Is it safe to just delete?

07-27-2009, 02:57 PM	#15 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,122 OS: Windows 7, Vista Ultimate My System	Re: Lots of crashes Hi - Glad to hear the system is fixed --- what exactly was fixed?? I would disable the acer tech and I hope you used the removal tool for NIS! jcgriff2 __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

07-28-2009, 03:50 AM	#16 (permalink)
beast521 Registered User Join Date: Jul 2009 Posts: 9 OS: Windows Vista Home Premium SP1	Re: [SOLVED] Lots of crashes Guess I rejoyed too fast.. Start up this morning and guess what. Blue screen.. Was solved quickly though, but I think this will keep coming back.. For what is fixed, like I said, new temperature sensor and a reinstall of vista. I must say I didn't use removal tool for NIS, I just deleted it from vista . I installed the removal tool and used it and there were no problems.. I hope this will have the same effect though Last edited by beast521; 07-28-2009 at 04:03 AM.