BSOD - Memory Dump

mattnation · 07-02-2009, 07:43 PM

I'm getting this memory dump blue screen on my friend's machine. I'm thinking it's either driver related or faulty RAM.

Quote:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1a
BCP1: 00005003
BCP2: C0802000
BCP3: 000006D4
BCP4: 007D6FA8
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\Mini070209-01.dmp
C:\Users\Megan\AppData\Local\Temp\WER-76424-0.sysdata.xml
C:\Users\Megan\AppData\Local\Temp\WERA4E5.tmp.version.txt

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Anyone else have an opinion?

**jcgriff2** · 07-02-2009, 08:14 PM

Hi -

Bugcheck 0x1a (0x5003,,,) = unknown severe memory management error

RAM, pagefile (hard drive) or driver are usual suspects

Run the batch script to gather system files - http://www.techsupportforum.com/1871981-post2.html

Run the driver verifier - http://www.techsupportforum.com/2110308-post3.html
Run memtest86+ - http://www.memtest.org/
Burn bootable ISO w/ ImgBurn - http://www.imgburn.com/index.php?act=download
Run chkdsk /r from cmd line; re-boot to allow it to dismount volume

How old is your system?

Regards. . .

jcgriff2

.

mattnation · 07-02-2009, 08:24 PM

Quote:

Originally Posted by jcgriff2

Hi -

Bugcheck 0x1a (0x5003,,,) = unknown severe memory management error

RAM, pagefile (hard drive) or driver are usual suspects

Run the batch script to gather system files - http://www.techsupportforum.com/1871981-post2.html

Run the driver verifier - http://www.techsupportforum.com/2110308-post3.html
Run memtest86+ - http://www.memtest.org/
Burn bootable ISO w/ ImgBurn - http://www.imgburn.com/index.php?act=download
Run chkdsk /r from cmd line; re-boot to allow it to dismount volume

How old is your system?

Regards. . .

jcgriff2

.

Thank you so much for your quick reply. It's not old at all, less than a year.

I'm running Memtest right now actually and getting a lot of failing addresses.

Looks like bad memory is the culprit?

usasma · 07-02-2009, 08:51 PM

Most likely it is. Since it's less than a year old, it's likely that it's still under warranty.
I'd suggest you take it to the seller and ask them how to go about getting it fixed under warranty (mention that it failed the MemTest).

mattnation · 07-02-2009, 09:07 PM

Sounds like a plan.

Thank you both for your help!

**jcgriff2** · 07-03-2009, 02:33 AM

Quote:

Originally Posted by usasma

Most likely it is. Since it's less than a year old, it's likely that it's still under warranty.
I'd suggest you take it to the seller and ask them how to go about getting it fixed under warranty (mention that it failed the MemTest).

I agree with usasma - let the manufacturer fix it.

If you open it up you may void the warranty.

.

07-02-2009, 08:14 PM	#2 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,109 OS: Windows 7, Vista Ultimate My System	Re: BSOD - Memory Dump Hi - Bugcheck 0x1a (0x5003,,,) = unknown severe memory management error RAM, pagefile (hard drive) or driver are usual suspects Run the batch script to gather system files - http://www.techsupportforum.com/1871981-post2.html Run the driver verifier - http://www.techsupportforum.com/2110308-post3.html Run memtest86+ - http://www.memtest.org/ Burn bootable ISO w/ ImgBurn - http://www.imgburn.com/index.php?act=download Run chkdsk /r from cmd line; re-boot to allow it to dismount volume How old is your system? Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

07-02-2009, 08:51 PM	#4 (permalink)
usasma Tech Hardware Team Join Date: Apr 2009 Location: Southeastern CT, USA Posts: 1,632 OS: Vista (x64); Win7 (x32 & x64)	Re: BSOD - Memory Dump Most likely it is. Since it's less than a year old, it's likely that it's still under warranty. I'd suggest you take it to the seller and ask them how to go about getting it fixed under warranty (mention that it failed the MemTest). __________________ aka John MVP Windows - Desktop Experience "There are very few problems in life that can't be fixed by the proper application of high explosives" If I haven't replied in 48 hours, please send me a PM.

07-02-2009, 09:07 PM	#5 (permalink)
mattnation Registered User Join Date: Jul 2009 Posts: 3 OS: OS X Leopard	Re: BSOD - Memory Dump Sounds like a plan. Thank you both for your help!