[SOLVED] Media Player Crashes with Stop 124

jsquareg · 06-29-2009, 07:03 AM

I am running the RC under a dual boot with XP configuration.

When I try to run Libraries/Videos/Sample Videos/Wildlife.wmv, Windows Media Player, the one provided with the RC, crashes with a BC 124 error and the machines stops. The same thing happens with any .wmv file I try to run so I don't think it is problem with that particular file.

My on board video adapter, according to the Device Manager, is a Radeon X1300 with the Microsoft provided driver. Driver Update produced no better driver.

I am attaching the minidump file that the crash produced. At least I am going to try to. If it doesn't get attached correctly, let me know and I will try again.

Event Viewer shows the following error around the time of the crash:

"The Ati External Event Utility service failed to star due to the following error:

The system cannot find the file specified."

I've no idea whether or not that error has anything to do with it.

Additional points --

1.I have thought about installing a Nvidia video adapter but can find no way to disable the onboard adapter either in BIOS or by a jumper on the MB which is an MSI K9VBM-V.

2.Just to check that I had not installed something that causes this crash, I reinstalled the RC and immediately tried to play a .wmv file. Same crash.

3.This problem is very repeatable. All I have to do is open any .wmv file and it runs for a fraction of a second and then crashes.

4.Media Player will play any music file as wll as movie from a CD.

5.Have tried various, supposedly, updated drivers for the ATI adapter without success.

Has anyone else experienced this problem? Can anyone help me out here?

Thank you very much.

usasma · 06-30-2009, 05:04 AM

Lot's of people experience the STOP 0x124 error. It's a hardware error that can also be related to compatibility (and, IMO, to drivers). The difference here is that this error isn't reported by Windows, but rather by another piece of hardware (most likely the CPU) - so reading the dump files usually isn't very helpful to most people. (BTW - the minidump isn't attached to your post).

The error points to your video driver. A search of the ATI website shows that they haven't released a Win7 driver for the X1300 (but have for other cards). This leads me to suspect that: 1) this card won't be supported by Win7, and 2) that there's likely to be compatibility issues with Win7.

I cannot locate your motherboard on the MSI website. Please provide a link for it so we may research the board.

In the meantime, boot into the XP installation and run this free tool: http://www.microsoft.com/windows/win...e-advisor.aspx
Let us know what the report says and we'll move on from there.

jsquareg · 07-01-2009, 12:32 PM

Quote:

Originally Posted by usasma

Lot's of people experience the STOP 0x124 error. It's a hardware error that can also be related to compatibility (and, IMO, to drivers). The difference here is that this error isn't reported by Windows, but rather by another piece of hardware (most likely the CPU) - so reading the dump files usually isn't very helpful to most people. (BTW - the minidump isn't attached to your post).

The error points to your video driver. A search of the ATI website shows that they haven't released a Win7 driver for the X1300 (but have for other cards). This leads me to suspect that: 1) this card won't be supported by Win7, and 2) that there's likely to be compatibility issues with Win7.

I cannot locate your motherboard on the MSI website. Please provide a link for it so we may research the board.

In the meantime, boot into the XP installation and run this free tool: http://www.microsoft.com/windows/win...e-advisor.aspx
Let us know what the report says and we'll move on from there.

Oh joy, Oh rapture unforeseen. Cloudy skies are now serene.

Finally, with your patient and courteous help the problem is solved.
I went over to Best Buy and bought a Diamond Radeon HD 2400 adapter, plugged it in and it worked right out of the box. No need to install any separate Win7 drivers.

Thanks again for all of your help.

usasma · 07-01-2009, 05:41 PM

"Nothing succeeds like success!"
Glad that you got it working!
Thanks for letting us know.

06-29-2009, 07:03 AM	#1 (permalink)
jsquareg Registered User Join Date: Jun 2009 Posts: 3 OS: Windows 7 RC	[SOLVED] Media Player Crashes with Stop 124 I am running the RC under a dual boot with XP configuration. When I try to run Libraries/Videos/Sample Videos/Wildlife.wmv, Windows Media Player, the one provided with the RC, crashes with a BC 124 error and the machines stops. The same thing happens with any .wmv file I try to run so I don't think it is problem with that particular file. My on board video adapter, according to the Device Manager, is a Radeon X1300 with the Microsoft provided driver. Driver Update produced no better driver. I am attaching the minidump file that the crash produced. At least I am going to try to. If it doesn't get attached correctly, let me know and I will try again. Event Viewer shows the following error around the time of the crash: "The Ati External Event Utility service failed to star due to the following error: The system cannot find the file specified." I've no idea whether or not that error has anything to do with it. Additional points -- 1.I have thought about installing a Nvidia video adapter but can find no way to disable the onboard adapter either in BIOS or by a jumper on the MB which is an MSI K9VBM-V. 2.Just to check that I had not installed something that causes this crash, I reinstalled the RC and immediately tried to play a .wmv file. Same crash. 3.This problem is very repeatable. All I have to do is open any .wmv file and it runs for a fraction of a second and then crashes. 4.Media Player will play any music file as wll as movie from a CD. 5.Have tried various, supposedly, updated drivers for the ATI adapter without success. Has anyone else experienced this problem? Can anyone help me out here? Thank you very much.

06-30-2009, 05:04 AM	#2 (permalink)
usasma Tech Hardware Team Join Date: Apr 2009 Location: Southeastern CT, USA Posts: 1,678 OS: Vista (x64); Win7 (x32 & x64)	Re: Media Player Crashes with Stop 124 Lot's of people experience the STOP 0x124 error. It's a hardware error that can also be related to compatibility (and, IMO, to drivers). The difference here is that this error isn't reported by Windows, but rather by another piece of hardware (most likely the CPU) - so reading the dump files usually isn't very helpful to most people. (BTW - the minidump isn't attached to your post). The error points to your video driver. A search of the ATI website shows that they haven't released a Win7 driver for the X1300 (but have for other cards). This leads me to suspect that: 1) this card won't be supported by Win7, and 2) that there's likely to be compatibility issues with Win7. I cannot locate your motherboard on the MSI website. Please provide a link for it so we may research the board. In the meantime, boot into the XP installation and run this free tool: http://www.microsoft.com/windows/win...e-advisor.aspx Let us know what the report says and we'll move on from there. __________________ aka John MVP Windows - Desktop Experience "There are very few problems in life that can't be fixed by the proper application of high explosives" If I haven't replied in 48 hours, please send me a PM.

07-01-2009, 05:41 PM	#4 (permalink)
usasma Tech Hardware Team Join Date: Apr 2009 Location: Southeastern CT, USA Posts: 1,678 OS: Vista (x64); Win7 (x32 & x64)	Re: Media Player Crashes with Stop 124 "Nothing succeeds like success!" Glad that you got it working! Thanks for letting us know. __________________ aka John MVP Windows - Desktop Experience "There are very few problems in life that can't be fixed by the proper application of high explosives" If I haven't replied in 48 hours, please send me a PM.