frustrating browser problem

negativeeyeons · 06-24-2009, 09:01 AM

hello, thank you for your consideration in advance.

i have 2 computers running on a cable internet connection via motorola router. computer 1 is a desktop running windows xp and there are no problems with it. computer 2 is a laptop running windows vista, this is the computer with the major issues.

i have both google chrome and ie installed on this computer, and neither will connect to any web page. however, other programs such as city of heroes updater and vuze (bittorrent client) are able to connect and ul/dl information with no problem at all. so i am pretty sure there is no problem with the internet connection, because i can ping any website in a cmd line. when i run a system restore, the browsers will connect for a short time, then the problem comes right back.

any suggestions would be greatly appreciated. thank you!

**lorjack** · 06-24-2009, 02:09 PM

Boot into safe mode with networking and see if you can get a connection.
What security software is installed?

negativeeyeons · 06-25-2009, 06:13 AM

i got rid of my norton so the only security software is the windows defender/firewall. i have set all of the browsers to have full permission through these programs.

**lorjack** · 06-25-2009, 08:03 AM

Did you use the Norton removal tool? http://service1.symantec.com/Support...05033108162039
Make sure you disable windows defender and firewall.

06-24-2009, 09:01 AM	#1 (permalink)
negativeeyeons Registered User Join Date: Jun 2009 Posts: 2 OS: Windows Vista	frustrating browser problem hello, thank you for your consideration in advance. i have 2 computers running on a cable internet connection via motorola router. computer 1 is a desktop running windows xp and there are no problems with it. computer 2 is a laptop running windows vista, this is the computer with the major issues. i have both google chrome and ie installed on this computer, and neither will connect to any web page. however, other programs such as city of heroes updater and vuze (bittorrent client) are able to connect and ul/dl information with no problem at all. so i am pretty sure there is no problem with the internet connection, because i can ping any website in a cmd line. when i run a system restore, the browsers will connect for a short time, then the problem comes right back. any suggestions would be greatly appreciated. thank you!

06-24-2009, 02:09 PM	#2 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: frustrating browser problem Boot into safe mode with networking and see if you can get a connection. What security software is installed? __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...

06-25-2009, 06:13 AM	#3 (permalink)
negativeeyeons Registered User Join Date: Jun 2009 Posts: 2 OS: Windows Vista	Re: frustrating browser problem i got rid of my norton so the only security software is the windows defender/firewall. i have set all of the browsers to have full permission through these programs.

06-25-2009, 08:03 AM	#4 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: frustrating browser problem Did you use the Norton removal tool? http://service1.symantec.com/Support...05033108162039 Make sure you disable windows defender and firewall. __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...