[SOLVED] HP Pavilion dv2000 Unexpected system hibernation

yossarain · 05-24-2009, 01:46 AM

Hi All,

I have a strange problem. My system shutsdown unexpectedly. When I shutdown, this is what happens:

1. The system goes blank.
2. The power goes off.
3. On powering on , "Windows Resume" screen comes and I am redirected to login screen and once logged in I can see all my applications - just like hibernation.

This problem has started occuring repeatedly now. Could someone please help? I was following the other thread Vista unexpected shutdown and here are the attachments for the three files - AIDA32, CoreTemp and Process Explorer.

I don't play games. Could someone please tell me the cause of it? Only yesterday I have formatted my entire laptop thinking that might solve the problem only to face the shutdown again unexpectedly 3 times so far

I have Vista Home Premium. Please let me know if any other information is needed to be supplied. One more attachment to follow.

Regards,
Karthik

yossarain · 05-24-2009, 01:48 AM

AIDA32 report. Have also included perfmon report seeing other forum again. Please ignore if its not necessary.

yossarain · 05-26-2009, 11:47 AM

Bumping the thread. Could someone please help me? Am still facing this issue.

~~T J Belfiore~~ · 05-26-2009, 12:12 PM

Hi -

What's "VistaBatterySaver(.exe)" ?

Saluti . . .

.

.

yossarain · 05-26-2009, 12:30 PM

Hi Undockey Wind - it's a software for removing aero interface when the power goes off or when the laptop is running on battery from Codeplex.

But just to note when I was reinstalling the system and when it came to the state for entering date & time it again went into hibernation. Please advice.

~~T J Belfiore~~ · 05-26-2009, 12:34 PM

Hi -

So, when you try and re-install, it goes into hibernation?

Do you have your battery options set to hibernation?

I'll get a hardware Mod in here since it's probably a hardware related issue.

Saluti . . .

.

.

yossarain · 05-26-2009, 12:43 PM

Yes, what I meant is during my re-installation of OS i.e. after formatting the primary disk when I got to the screen to enter time & date it went into hibernation. I just checked my battery options and I haven't sent any specific time for hibernation. Again sometimes this happens within a span of 10-20 minutes of resuming the system. Please advice.

~~T J Belfiore~~ · 05-26-2009, 12:58 PM

Hi -

Ah, that's very strange. - Especially when you're installing and it does this, sounds more like a hardware issue - I've PMed a Mod from the hardware team, hopefully he'll post here and help you.

Saluti . . .

.

.

**wrench97** · 05-26-2009, 01:04 PM

D/L and run NHC(Notebook Hardware Control) and post the CPU temp at the time of shut down.> http://www.pbus-167.com/

Are you running a Beta version of Vista as Aida is reporting?

yossarain · 05-26-2009, 01:53 PM

hi wrench97 the temperature showed 95 degrees (51% charge) when it was shutting down. once it powered up it was again about to shut down with this time 101 degrees and 59% charge.. Does this mean a serious problem?

No mine is not a beta version, it's a full version.

**wrench97** · 05-26-2009, 03:51 PM

The CPU is overheating and shutting itself down, do you feel the fan running?

yossarain · 05-26-2009, 10:12 PM

hi wrench, yes the fan is running.

**wrench97** · 05-27-2009, 01:51 AM

Try cleaning the ducts out with a can of compressed air available from office supply type stores , but I think the thermal paste will need to be reapplied and the heat sink may have come loose on the cpu, but the air dusting is a good first step.

yossarain · 05-27-2009, 07:48 AM

Hi wrench - thanks a lottt for the reply and thank god it's not any major damage. I would surely get this done with the local service center as I don't have any such equipments. Here are some few questions

1.Does a vacuum cleaner count as one if I were to clean? And also is it safe to dismantle the laptop and cleaning it? I haven't done anything before.

2. Lastly I always keep my laptop on the table and work and sometimes on bed? Is it safe to handle this way?

Thank you once again.

Regards,
Karthik

**wrench97** · 05-27-2009, 11:57 AM

On the bed could cause problems if the intakes are on the bottom.
A Vacuum usually won't do it the Air Blasters have enough force to knock any dust loose and out of the vents the heat sink is a couple of inches inside. Here is what it looks like>
http://www.staples.com/office/suppli...s_10051_SEARCH
If you have never worked inside a PC a notebook may not be a good start, if it needs more then just dusting out, you may be best served taking it to a local shop.

yossarain · 05-28-2009, 07:56 AM

hi , thank you once again. Sure I will get this done through the service center guys.

**wrench97** · 05-28-2009, 02:23 PM

Let us know how it goes.

05-26-2009, 11:47 AM	#3 (permalink)
yossarain Registered User Join Date: Aug 2008 Posts: 27 OS: Windows Vista Home Premium	Re: HP Pavilion dv2000 Unexpected system hibernation Bumping the thread. Could someone please help me? Am still facing this issue.

05-26-2009, 12:12 PM	#4 (permalink)
~~T J Belfiore~~ Troubled Join Date: Mar 2009 Location: 530 Posts: 3,520 OS: 7 x64, XP x32 Blog Entries: 1	Re: HP Pavilion dv2000 Unexpected system hibernation Hi - What's "VistaBatterySaver(.exe)" ? Saluti . . . . .

05-26-2009, 12:30 PM	#5 (permalink)
yossarain Registered User Join Date: Aug 2008 Posts: 27 OS: Windows Vista Home Premium	Re: HP Pavilion dv2000 Unexpected system hibernation Hi Undockey Wind - it's a software for removing aero interface when the power goes off or when the laptop is running on battery from Codeplex. But just to note when I was reinstalling the system and when it came to the state for entering date & time it again went into hibernation. Please advice.

05-26-2009, 12:34 PM	#6 (permalink)
~~T J Belfiore~~ Troubled Join Date: Mar 2009 Location: 530 Posts: 3,520 OS: 7 x64, XP x32 Blog Entries: 1	Re: HP Pavilion dv2000 Unexpected system hibernation Hi - So, when you try and re-install, it goes into hibernation? Do you have your battery options set to hibernation? I'll get a hardware Mod in here since it's probably a hardware related issue. Saluti . . . . .

05-26-2009, 12:43 PM	#7 (permalink)
yossarain Registered User Join Date: Aug 2008 Posts: 27 OS: Windows Vista Home Premium	Re: HP Pavilion dv2000 Unexpected system hibernation Yes, what I meant is during my re-installation of OS i.e. after formatting the primary disk when I got to the screen to enter time & date it went into hibernation. I just checked my battery options and I haven't sent any specific time for hibernation. Again sometimes this happens within a span of 10-20 minutes of resuming the system. Please advice.

05-26-2009, 12:58 PM	#8 (permalink)
~~T J Belfiore~~ Troubled Join Date: Mar 2009 Location: 530 Posts: 3,520 OS: 7 x64, XP x32 Blog Entries: 1	Re: HP Pavilion dv2000 Unexpected system hibernation Hi - Ah, that's very strange. - Especially when you're installing and it does this, sounds more like a hardware issue - I've PMed a Mod from the hardware team, hopefully he'll post here and help you. Saluti . . . . .

05-26-2009, 01:04 PM	#9 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,691 OS: Win7	Re: HP Pavilion dv2000 Unexpected system hibernation D/L and run NHC(Notebook Hardware Control) and post the CPU temp at the time of shut down.> http://www.pbus-167.com/ Are you running a Beta version of Vista as Aida is reporting? __________________ Power Supply and Selection

05-26-2009, 01:53 PM	#10 (permalink)
yossarain Registered User Join Date: Aug 2008 Posts: 27 OS: Windows Vista Home Premium	Re: HP Pavilion dv2000 Unexpected system hibernation hi wrench97 the temperature showed 95 degrees (51% charge) when it was shutting down. once it powered up it was again about to shut down with this time 101 degrees and 59% charge.. Does this mean a serious problem? No mine is not a beta version, it's a full version.

05-26-2009, 03:51 PM	#11 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,691 OS: Win7	Re: HP Pavilion dv2000 Unexpected system hibernation The CPU is overheating and shutting itself down, do you feel the fan running? __________________ Power Supply and Selection

05-26-2009, 10:12 PM	#12 (permalink)
yossarain Registered User Join Date: Aug 2008 Posts: 27 OS: Windows Vista Home Premium	Re: HP Pavilion dv2000 Unexpected system hibernation hi wrench, yes the fan is running.

05-27-2009, 01:51 AM	#13 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,691 OS: Win7	Re: HP Pavilion dv2000 Unexpected system hibernation Try cleaning the ducts out with a can of compressed air available from office supply type stores , but I think the thermal paste will need to be reapplied and the heat sink may have come loose on the cpu, but the air dusting is a good first step. __________________ Power Supply and Selection

05-27-2009, 07:48 AM	#14 (permalink)
yossarain Registered User Join Date: Aug 2008 Posts: 27 OS: Windows Vista Home Premium	Re: HP Pavilion dv2000 Unexpected system hibernation Hi wrench - thanks a lottt for the reply and thank god it's not any major damage. I would surely get this done with the local service center as I don't have any such equipments. Here are some few questions 1.Does a vacuum cleaner count as one if I were to clean? And also is it safe to dismantle the laptop and cleaning it? I haven't done anything before. 2. Lastly I always keep my laptop on the table and work and sometimes on bed? Is it safe to handle this way? Thank you once again. Regards, Karthik

05-27-2009, 11:57 AM	#15 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,691 OS: Win7	Re: HP Pavilion dv2000 Unexpected system hibernation On the bed could cause problems if the intakes are on the bottom. A Vacuum usually won't do it the Air Blasters have enough force to knock any dust loose and out of the vents the heat sink is a couple of inches inside. Here is what it looks like> http://www.staples.com/office/suppli...s_10051_SEARCH If you have never worked inside a PC a notebook may not be a good start, if it needs more then just dusting out, you may be best served taking it to a local shop. __________________ Power Supply and Selection

05-28-2009, 07:56 AM	#16 (permalink)
yossarain Registered User Join Date: Aug 2008 Posts: 27 OS: Windows Vista Home Premium	Re: HP Pavilion dv2000 Unexpected system hibernation hi , thank you once again. Sure I will get this done through the service center guys.

05-28-2009, 02:23 PM	#17 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,691 OS: Win7	Re: [SOLVED] HP Pavilion dv2000 Unexpected system hibernation Let us know how it goes. __________________ Power Supply and Selection