Vista unexpected shutdown

pawformation · 05-23-2009, 10:46 PM

I would like to request help with problem as described in the subject title. This has been happening for sometime now and I have been unable to determine the exact cause. Thanks,

TJ Belfiore · 05-23-2009, 11:26 PM

Hi -

We need more information - system specifications, core temperatures, processes, start up items, there's really sooooo many things that could cause that - we definitely need to get the essentials to solve this thread.

Q: How do I get my system specfications, Undocked Windy?
A: Why I'm glad you asked, AIDA32 is a great freeware utility that will help.

Q: Baaaaaa, why do you need my core temperatures and how do I get them to you?
A: Baaaaaa, your system could be overheating and causing it to shutdown without warning. You could be experiencing this. CoreTemp will give you you're temperatures.

Q: What are my running processes, and why do you need them?
A: Your running processes could determine if you have a ** and you can see all your running processes with Process Explorer.

pawformation · 05-23-2009, 11:54 PM

Thanks.

Temps: 38c-42c at idle based on core temp. Two more attachmentrs to follow.

pawformation · 05-23-2009, 11:55 PM

Two more...

TJ Belfiore · 05-24-2009, 12:31 AM

Everything checked out as far as I can tell.

Describe in great detail what exactly is happening.

Also, for your memory dump, I'll get jcgriff2 in here to decipher it since I'm still a rookie.

pawformation · 05-24-2009, 12:37 AM

What is happening is the system is restarting on its own. This can occur at anytime and normally does so when the cpu is under load. The error log refers to an unexpected shutdown occuring but I cannot seem to find anything specifically.

TJ Belfiore · 05-24-2009, 12:41 AM

I assume when you're playing a game, correct?

**jcgriff2** · 05-24-2009, 12:59 AM

Hi -

Please re-run the batch script - >> 1/2 of the files are missing.

PERFMON ran fine (Step #4 - no need to re-run)

jcgriff2

.

pawformation · 05-24-2009, 01:07 AM

Here is the full file, sorry.

And yes it is usually when a game or other application is running in the background.

TJ Belfiore · 05-24-2009, 01:18 AM

It's strange how you're not getting a BSOD before it shutdowns.

**jcgriff2** · 05-24-2009, 06:59 AM

Hi -

Are you experiencing problems while running the batch script? If so, please tell me. I need ALL of the files in the TSF_VISTA_SUPPORT folder including the log file.

The files that I do have tell me that you either booted-up for the first time or re-installed or Vista 4 days ago using an OEM (Original Equip Manufacturer) version of Vista Home Basic SP1 x64 - ?

When did you purchase the system?
Was XP ever installed on it?

No BSOD before shutdown = hardware problems. I found numerous system post-crash (BSOD) entries in the Event Viewer logs, but only 1 time does it record a bugcheck. The 1 recorded BSOD occurred within hours of the fresh/new Vista install on 5-20-09.

The bugcheck was 0x124 - Windows Hardware Error Architecture - WHEA. This points to hardware, but nothing specific. It seems yuou were doomed from the start.

These are just 2 of many app crashes. Look at the timestamps (see 2nd code box below) -

Code:


5/21/2009 1:16 AM	Application Error	Faulting application 
Setup.exe_InstallShield (R), version 9.1.0.429, time stamp 0x3fb01c5d, 
faulting module iuser.dll, version 9.1.0.429, time stamp 0x3fb01b4a, 
exception code 0xc0000005, fault offset 0x00014129, process id 0xaf0, application start time 0x01c9d9b1cd13dc93.	

5/23/2009 12:13 AM	Application Error	Faulting application 
ChipUtil[1].exe, version 0.3.2.2, time stamp 0x46adb49c, 
faulting module unknown, version 0.0.0.0, time stamp 0x00000000, 
exception code 0xc0000005, fault offset 0x00000003, process id 0xd54, application start time 0x01c9db3b4e0b3880.

THE HEX TIMESTAMPS -

Code:


0x3fb01c5d = Mon Nov 10 15:16:45 2003
0x3fb01b4a = Mon Nov 10 15:12:10 2003

0x46adb49c = Mon Jul 30 02:51:24 2007

What were you installing w/ 2003 timestamp?

The failure of .NET 3.5 -

Code:


Event[427]:
   Description: 
Product: Microsoft .NET Framework 3.5 SP1 -- Installation failed.

Event[428]:
  Log Name: Application
  Source: MsiInstaller
  Date: 2009-05-21T03:09:58.000
  Event ID: 11935
  Level: Error
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM  
Description: 
Product: Microsoft .NET Framework 3.5 SP1 -- Error 1935.
 An error occurred  during the installation of assembly 
 'Microsoft.VC90.CRT,version="9.0.21022.8
",publicKeyToken="1fc8b3b9a1e18e3b",
processorArchitecture="x86",type="win32"'.
 Please refer to Help and Support for more information. 
HRESULT: 0x80070BC9.
 assembly interface: IAssemblyCacheItem, function: 
Commit, component: {B708EB72-AA82-3EB7-8BB0-D845BA35C93D}

Code:

error 1935 = 
ERROR_AUTHENTICATION_FIREWALL_FAILED =  Logon Failure (0x78f)
 "The machine you are logging onto is protected by an 
authentication firewall. The specified account is not 
allowed to authenticate to the machine."

This message indicates that the supreme Vista user account NT AUTHORITY\SYSTEM (SID = S-1-5-18) does not have permission to install programs. NT AUTHORITY\SYSTEM is the user that was logged on during initial Vista installation.

The other message -
0x80070bc9 = ERROR_FAIL_REBOOT_REQUIRED (3017) and tells us that you must re-boot so the failed install can roll back.

Regards. . .

jcgriff2

.

pawformation · 05-24-2009, 07:43 AM

Hi,

I did not have any problems runing the batch script. The last file that I attached (batch) was deveoped based on the full batch run.

Yes, I did reinstall Vista Home Basic SP1 x64 several days ago in an effort to resolve this issue. It has not helped.

You mentioned hardware problems being a possible culprit..any ideas what it might be exactly or how I can test this?

pawformation · 05-24-2009, 08:34 AM

Forgot to answer your other question...this was a new build pc and xp was never installed on it. Vista was the first and only operating system.

05-23-2009, 10:46 PM	#1 (permalink)
pawformation Registered User Join Date: May 2009 Posts: 10 OS: vista	Vista unexpected shutdown I would like to request help with problem as described in the subject title. This has been happening for sometime now and I have been unable to determine the exact cause. Thanks,

05-23-2009, 11:26 PM	#2 (permalink)
TJ Belfiore It's a kush thing, purple Join Date: Mar 2009 Location: 530 Posts: 3,519 OS: 7 x64, XP x32 Blog Entries: 1	Re: Vista unexpected shutdown Hi - We need more information - system specifications, core temperatures, processes, start up items, there's really sooooo many things that could cause that - we definitely need to get the essentials to solve this thread. Q: How do I get my system specfications, Undocked Windy? A: Why I'm glad you asked, AIDA32 is a great freeware utility that will help. Q: Baaaaaa, why do you need my core temperatures and how do I get them to you? A: Baaaaaa, your system could be overheating and causing it to shutdown without warning. You could be experiencing this. CoreTemp will give you you're temperatures. Q: What are my running processes, and why do you need them? A: Your running processes could determine if you have a ** and you can see all your running processes with Process Explorer. __________________ Last edited by jcgriff2; 05-24-2009 at 12:41 AM.

05-24-2009, 12:31 AM	#5 (permalink)
TJ Belfiore It's a kush thing, purple Join Date: Mar 2009 Location: 530 Posts: 3,519 OS: 7 x64, XP x32 Blog Entries: 1	Re: Vista unexpected shutdown Everything checked out as far as I can tell. Describe in great detail what exactly is happening. Also, for your memory dump, I'll get jcgriff2 in here to decipher it since I'm still a rookie. __________________

05-24-2009, 12:37 AM	#6 (permalink)
pawformation Registered User Join Date: May 2009 Posts: 10 OS: vista	Re: Vista unexpected shutdown What is happening is the system is restarting on its own. This can occur at anytime and normally does so when the cpu is under load. The error log refers to an unexpected shutdown occuring but I cannot seem to find anything specifically.

05-24-2009, 12:41 AM	#7 (permalink)
TJ Belfiore It's a kush thing, purple Join Date: Mar 2009 Location: 530 Posts: 3,519 OS: 7 x64, XP x32 Blog Entries: 1	Re: Vista unexpected shutdown I assume when you're playing a game, correct? __________________

05-24-2009, 12:59 AM	#8 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,125 OS: Windows 7, Vista Ultimate My System	Re: Vista unexpected shutdown Hi - Please re-run the batch script - >> 1/2 of the files are missing. PERFMON ran fine (Step #4 - no need to re-run) jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

05-24-2009, 01:18 AM	#10 (permalink)
TJ Belfiore It's a kush thing, purple Join Date: Mar 2009 Location: 530 Posts: 3,519 OS: 7 x64, XP x32 Blog Entries: 1	Re: Vista unexpected shutdown It's strange how you're not getting a BSOD before it shutdowns. __________________

05-24-2009, 06:59 AM	#11 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,125 OS: Windows 7, Vista Ultimate My System	Re: Vista unexpected shutdown Hi - Are you experiencing problems while running the batch script? If so, please tell me. I need ALL of the files in the TSF_VISTA_SUPPORT folder including the log file. The files that I do have tell me that you either booted-up for the first time or re-installed or Vista 4 days ago using an OEM (Original Equip Manufacturer) version of Vista Home Basic SP1 x64 - ? When did you purchase the system? Was XP ever installed on it? No BSOD before shutdown = hardware problems. I found numerous system post-crash (BSOD) entries in the Event Viewer logs, but only 1 time does it record a bugcheck. The 1 recorded BSOD occurred within hours of the fresh/new Vista install on 5-20-09. The bugcheck was 0x124 - Windows Hardware Error Architecture - WHEA. This points to hardware, but nothing specific. It seems yuou were doomed from the start. These are just 2 of many app crashes. Look at the timestamps (see 2nd code box below) - Code: 5/21/2009 1:16 AM Application Error Faulting application Setup.exe_InstallShield (R), version 9.1.0.429, time stamp 0x3fb01c5d, faulting module iuser.dll, version 9.1.0.429, time stamp 0x3fb01b4a, exception code 0xc0000005, fault offset 0x00014129, process id 0xaf0, application start time 0x01c9d9b1cd13dc93. 5/23/2009 12:13 AM Application Error Faulting application ChipUtil[1].exe, version 0.3.2.2, time stamp 0x46adb49c, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x00000003, process id 0xd54, application start time 0x01c9db3b4e0b3880. THE HEX TIMESTAMPS - Code: 0x3fb01c5d = Mon Nov 10 15:16:45 2003 0x3fb01b4a = Mon Nov 10 15:12:10 2003 0x46adb49c = Mon Jul 30 02:51:24 2007 What were you installing w/ 2003 timestamp? The failure of .NET 3.5 - Code: Event[427]: Description: Product: Microsoft .NET Framework 3.5 SP1 -- Installation failed. Event[428]: Log Name: Application Source: MsiInstaller Date: 2009-05-21T03:09:58.000 Event ID: 11935 Level: Error User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Description: Product: Microsoft .NET Framework 3.5 SP1 -- Error 1935. An error occurred during the installation of assembly 'Microsoft.VC90.CRT,version="9.0.21022.8 ",publicKeyToken="1fc8b3b9a1e18e3b", processorArchitecture="x86",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070BC9. assembly interface: IAssemblyCacheItem, function: Commit, component: {B708EB72-AA82-3EB7-8BB0-D845BA35C93D} Code: error 1935 = ERROR_AUTHENTICATION_FIREWALL_FAILED = Logon Failure (0x78f) "The machine you are logging onto is protected by an authentication firewall. The specified account is not allowed to authenticate to the machine." This message indicates that the supreme Vista user account NT AUTHORITY\SYSTEM (SID = S-1-5-18) does not have permission to install programs. NT AUTHORITY\SYSTEM is the user that was logged on during initial Vista installation. The other message - 0x80070bc9 = ERROR_FAIL_REBOOT_REQUIRED (3017) and tells us that you must re-boot so the failed install can roll back. Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

05-24-2009, 07:43 AM	#12 (permalink)
pawformation Registered User Join Date: May 2009 Posts: 10 OS: vista	Re: Vista unexpected shutdown Hi, I did not have any problems runing the batch script. The last file that I attached (batch) was deveoped based on the full batch run. Yes, I did reinstall Vista Home Basic SP1 x64 several days ago in an effort to resolve this issue. It has not helped. You mentioned hardware problems being a possible culprit..any ideas what it might be exactly or how I can test this?

05-24-2009, 08:34 AM	#13 (permalink)
pawformation Registered User Join Date: May 2009 Posts: 10 OS: vista	Re: Vista unexpected shutdown Forgot to answer your other question...this was a new build pc and xp was never installed on it. Vista was the first and only operating system.