Can't Boot Up

jjonsalt · 05-13-2009, 09:38 AM

My laptop is running Vista 64 bit and is a year old Dell. I downloaded something (can't recall what). I kept getting a message that the anti-virus program (McAffee, I think) quarantined something that could not be cleaned. I got a message that this is what was done. Every time I closed the message it reappeared a moment or two later. I decided that I would reboot the computer. It would not shut down so I cut off the power supply. In starting (after selecting to start normally) it will go to a screen that is largely black and has "Microsoft Corporation" at the bottom with a running scale above that. The scale moves just for a moment before freezing. Any ideas?

De Laurentius · 05-13-2009, 09:55 AM

Try to boot using an ERD Commander CD, it has some tools that might help you in diagnosis. Also you should try an Windows Vista x64 Recovery Disc, this is a separate release from MS ( free for down as I know) , it's not your win setup disc.

dai · 05-13-2009, 10:41 AM

tap f8 when booting and try

last known good configuration

jjonsalt · 05-13-2009, 02:21 PM

Thank you both, the first suggestion is over my head and the second only gives 2 options, starting up repair and start normally. Taking the second suggestion, and clicking 'repair' just brings back to the same screen.

dai · 05-13-2009, 09:19 PM

do you have the dell disk in when clicking on repair

if the repair option does not offer a non destructive repair option when it comes up you will lose everything you have installed using this option

try running

chkdsk /r

jjonsalt · 05-13-2009, 11:03 PM

I'll tell you where I am, but I can/t tell you how, dumb luck perhaps. It asked me if I see color lines, which I did. hen it started to scan. First the memory6 and now tthe hard drive. It's still running and I am getting too tired to stay up any longer. I'll check it out in the morning.

05-13-2009, 09:38 AM	#1 (permalink)
jjonsalt Registered User Join Date: Jan 2007 Posts: 77 OS: Vista 64 bit	Can't Boot Up My laptop is running Vista 64 bit and is a year old Dell. I downloaded something (can't recall what). I kept getting a message that the anti-virus program (McAffee, I think) quarantined something that could not be cleaned. I got a message that this is what was done. Every time I closed the message it reappeared a moment or two later. I decided that I would reboot the computer. It would not shut down so I cut off the power supply. In starting (after selecting to start normally) it will go to a screen that is largely black and has "Microsoft Corporation" at the bottom with a running scale above that. The scale moves just for a moment before freezing. Any ideas?

05-13-2009, 09:55 AM	#2 (permalink)
De Laurentius Registered User Join Date: Apr 2009 Posts: 21 OS: Win XP Pro 5.1.2600 SP2 Build 2600	Re: Can't Boot Up Try to boot using an ERD Commander CD, it has some tools that might help you in diagnosis. Also you should try an Windows Vista x64 Recovery Disc, this is a separate release from MS ( free for down as I know) , it's not your win setup disc.

05-13-2009, 10:41 AM	#3 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,569 OS: win 7 32x 64x rtm	Re: Can't Boot Up tap f8 when booting and try last known good configuration __________________

05-13-2009, 02:21 PM	#4 (permalink)
jjonsalt Registered User Join Date: Jan 2007 Posts: 77 OS: Vista 64 bit	Re: Can't Boot Up Thank you both, the first suggestion is over my head and the second only gives 2 options, starting up repair and start normally. Taking the second suggestion, and clicking 'repair' just brings back to the same screen.

05-13-2009, 09:19 PM	#5 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,569 OS: win 7 32x 64x rtm	Re: Can't Boot Up do you have the dell disk in when clicking on repair if the repair option does not offer a non destructive repair option when it comes up you will lose everything you have installed using this option try running chkdsk /r __________________

05-13-2009, 11:03 PM	#6 (permalink)
jjonsalt Registered User Join Date: Jan 2007 Posts: 77 OS: Vista 64 bit	Re: Can't Boot Up I'll tell you where I am, but I can/t tell you how, dumb luck perhaps. It asked me if I see color lines, which I did. hen it started to scan. First the memory6 and now tthe hard drive. It's still running and I am getting too tired to stay up any longer. I'll check it out in the morning.