[SOLVED] Firefox and IE7 crashing

bwknight · 04-08-2009, 07:35 PM

Wasn't sure where to put this, as both browsers have the same problem. (LINK)
Recently, both of the above mentioned browsers have been crashing when trying to use a webcam from a simple flash thing.

I have tested it there, as it is simpler to use than going through justin.tv, whice where I would normally broadcast, until this problem come.

I have uninstalled both Adobe Flash and Java (Used flash uninstaller tool form Adobe) , rebooted, and reinstalled, no difference. I did this because Windows said Flash was the problem.

Help?

**jcgriff2** · 04-08-2009, 08:23 PM

Hi -

I went to the web site you posted and it caused 2 systems here to freeze - a Vista x64 and a Windows 7 x86. I am trying to find out more about that link and what it does.

I have removed the link for now.

jcgriff2

.

bwknight · 04-09-2009, 11:21 AM

I just thought it was a place to see if the webcam was working... :/

**jcgriff2** · 04-09-2009, 01:49 PM

Hi -

That is what I am told. Another tried it and had no webcam & rec'd message "No Webcam". I tried on a 3rd system here and it caused that one to freeze as well.

Do you have installed software for webcam?

Check Device Manager - click on view tab, enable hidden devices.
START | devmgmt.msc - any red/yellow flags?

Expand the "Imaging devices" tree branch.

What is the name & date for the driver?

jcgriff2

.

bwknight · 04-09-2009, 07:27 PM

I should add that the webcam I am using is not an actual webcam, it is a virtual one created from WebcamMax.

bwknight · 04-11-2009, 11:45 AM

And no, there are no red or yellow flags, either.

**jcgriff2** · 04-11-2009, 12:06 PM

Is that site the only 1 that IE & FFox freeze on?

How much RAM does the virtual cam use? What software is used?

bwknight · 04-11-2009, 12:12 PM

No, any site that has the prompt it will crash on.
Webcammax.exe uses 40,940k, as it says in task manager.
And I do not know what you mean by what software.

**jcgriff2** · 04-11-2009, 12:20 PM

What do you mean by "the prompt" -- the UAC screen "Continue.." ?

By software I mean how do you create a device like a webcam out of thin air? Where is the lens?

What program are you using?

bwknight · 04-11-2009, 01:24 PM

I think we're making this more complicated than it is.
By the prompt I mean the flash player prompt to allow/deny something to access my camera/microphone
Software is WebcamMax. And, to clear things up, it is a "Video Source", more than a virtual webcam. WebcamMax will take whatever source I tell it to (Such as my desktop, screen, video file, photos, etc) and output under a video source named "WebcamMax Capture Fast"

**jcgriff2** · 04-11-2009, 02:28 PM

Thanks - it is clearer now.

When I hear "webcam" - I think of my webcam used for messenger, etc..

Do both IE and FFox come up with that prompt? If so, is it the SAME prompt? Is it Adobe or more like internal system? If it is virtual - not "real" webcam, why would it seek permission, acting like it is a device? Do you have a "real" webcam on that system?

I don't get such a prompt here at all. I just tried another system - same - no prompt.

So you can record what you do on the desktop?

No other software besides Adobe is loaded - no drivers loaded like laptop webcam or USB webcam needs?

bwknight · 04-11-2009, 02:48 PM

Yes, both come up with the same prompt

(Yes, I used testmycam again, but it is the same prompt on justin.tv, ustream.tv)
I DO have a real webcam, a HP something (Can't remember) It is USB.
Yes, I can record what I do, such as a game, video, application, etc
I have a lot of programs other than WebcamMax.

Note that the above prompt is only for web-based things, programs such as Skype and WLM do not have this, as they are not flash-based.

**jcgriff2** · 04-11-2009, 03:45 PM

Do you get the prompt when you go on to main page of justin*tv or webcammax*com? Or do you need to log into an account?

I just went to both - and this system paused at webcammax site - about 10-15 seconds. I'm looking for an area to go into to try and replicate that screen so I can follow it behind the scenes to see what files (drivers) it accesses.

I have HP w/ webcam & mike - problem with camera lens, but good enough to test. So no Live, Skype uses flash. Google talk, AIM? Any of them. Looking at those 2 sites - quick glance - they looked like Live or ....

JC

bwknight · 04-11-2009, 03:52 PM

No, not on the main page. On justin.tv, you have to set up an account and click the broadcast button. I do not get a pause on the webcammax page :/

**jcgriff2** · 04-11-2009, 03:57 PM

OK .. it even feels difficult to scroll down webcammax page. CPU & RAM shot up immediately.

How old is the system?
Do you know CPU & RAM ?
Laptop or desktop?
Does it get hot - have you measured temps?
what anti-virus?

If you don't know answer - that's OK. I will be asking for files soon anyway.

bwknight · 04-11-2009, 04:01 PM

Quote:

Originally Posted by jcgriff2

OK .. it even feels difficult to scroll down webcammax page. CPU & RAM shot up immediately.

How old is the system?
Do you know CPU & RAM ?
Laptop or desktop?
Does it get hot - have you measured temps?
what anti-virus?

If you don't know answer - that's OK. I will be asking for files soon anyway.

The system is from September '08
CPU: Intel Core 2 Quad @ 2.66 GHz
RAM: 6 GB DDR2
Desktop
I do not know how to measure temps.
Antivirus is Avira AntiVir Personal (Free)

**jcgriff2** · 04-11-2009, 04:09 PM

You said in 1st post that Windows told you the webcam was the problem. Did that screen pop up or did you go somewhere in Vista to look for error rpt?

bwknight · 04-11-2009, 04:13 PM

Quote:

Originally Posted by jcgriff2

You said in 1st post that Windows told you the webcam was the problem. Did that screen pop up or did you go somewhere in Vista to look fpor error rpt?

Read more carefully. Windows said FLASH was the problem. And, the Windows error reporting screen popped up.

**jcgriff2** · 04-11-2009, 04:19 PM

I would not believe everything that Windows tells you. It usually points us in a direction. Windows error reporting grabs the closest one. Not necessarily THE one.

You have un/ re-installed Flash, so that should not be an issue now.

Vista x86 or x64?

Run IE 7 ast elevated admin level and see if it crashes -
--> RIGHT-click on IE icon, select Run as Admin

Crash??

bwknight · 04-11-2009, 04:29 PM

Vista x64.
Yes, it still crashes when elevated.

04-08-2009, 07:35 PM	#1 (permalink)
bwknight Registered User Join Date: Apr 2009 Posts: 43 OS: Windows Vista x64	[SOLVED] Firefox and IE7 crashing Wasn't sure where to put this, as both browsers have the same problem. (LINK) Recently, both of the above mentioned browsers have been crashing when trying to use a webcam from a simple flash thing. I have tested it there, as it is simpler to use than going through justin.tv, whice where I would normally broadcast, until this problem come. I have uninstalled both Adobe Flash and Java (Used flash uninstaller tool form Adobe) , rebooted, and reinstalled, no difference. I did this because Windows said Flash was the problem. Help? Last edited by jcgriff2; 04-08-2009 at 08:26 PM. Reason: removed link - pending inquiry

04-08-2009, 08:23 PM	#2 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,125 OS: Windows 7, Vista Ultimate My System	Re: Firefox and IE7 crashing Hi - I went to the web site you posted and it caused 2 systems here to freeze - a Vista x64 and a Windows 7 x86. I am trying to find out more about that link and what it does. I have removed the link for now. jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

04-09-2009, 11:21 AM	#3 (permalink)
bwknight Registered User Join Date: Apr 2009 Posts: 43 OS: Windows Vista x64	Re: Firefox and IE7 crashing I just thought it was a place to see if the webcam was working... :/

04-09-2009, 01:49 PM	#4 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,125 OS: Windows 7, Vista Ultimate My System	Re: Firefox and IE7 crashing Hi - That is what I am told. Another tried it and had no webcam & rec'd message "No Webcam". I tried on a 3rd system here and it caused that one to freeze as well. Do you have installed software for webcam? Check Device Manager - click on view tab, enable hidden devices. START \| devmgmt.msc - any red/yellow flags? Expand the "Imaging devices" tree branch. What is the name & date for the driver? jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

04-09-2009, 07:27 PM	#5 (permalink)
bwknight Registered User Join Date: Apr 2009 Posts: 43 OS: Windows Vista x64	Re: Firefox and IE7 crashing I should add that the webcam I am using is not an actual webcam, it is a virtual one created from WebcamMax.

04-11-2009, 11:45 AM	#6 (permalink)
bwknight Registered User Join Date: Apr 2009 Posts: 43 OS: Windows Vista x64	Re: Firefox and IE7 crashing And no, there are no red or yellow flags, either.

04-11-2009, 12:06 PM	#7 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,125 OS: Windows 7, Vista Ultimate My System	Re: Firefox and IE7 crashing Is that site the only 1 that IE & FFox freeze on? How much RAM does the virtual cam use? What software is used? __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

04-11-2009, 12:12 PM	#8 (permalink)
bwknight Registered User Join Date: Apr 2009 Posts: 43 OS: Windows Vista x64	Re: Firefox and IE7 crashing No, any site that has the prompt it will crash on. Webcammax.exe uses 40,940k, as it says in task manager. And I do not know what you mean by what software.

04-11-2009, 12:20 PM	#9 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,125 OS: Windows 7, Vista Ultimate My System	Re: Firefox and IE7 crashing What do you mean by "the prompt" -- the UAC screen "Continue.." ? By software I mean how do you create a device like a webcam out of thin air? Where is the lens? What program are you using? __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! ! Last edited by jcgriff2; 04-11-2009 at 12:29 PM.

04-11-2009, 01:24 PM	#10 (permalink)
bwknight Registered User Join Date: Apr 2009 Posts: 43 OS: Windows Vista x64	Re: Firefox and IE7 crashing I think we're making this more complicated than it is. By the prompt I mean the flash player prompt to allow/deny something to access my camera/microphone Software is WebcamMax. And, to clear things up, it is a "Video Source", more than a virtual webcam. WebcamMax will take whatever source I tell it to (Such as my desktop, screen, video file, photos, etc) and output under a video source named "WebcamMax Capture Fast"

04-11-2009, 02:28 PM	#11 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,125 OS: Windows 7, Vista Ultimate My System	Re: Firefox and IE7 crashing Thanks - it is clearer now. When I hear "webcam" - I think of my webcam used for messenger, etc.. Do both IE and FFox come up with that prompt? If so, is it the SAME prompt? Is it Adobe or more like internal system? If it is virtual - not "real" webcam, why would it seek permission, acting like it is a device? Do you have a "real" webcam on that system? I don't get such a prompt here at all. I just tried another system - same - no prompt. So you can record what you do on the desktop? No other software besides Adobe is loaded - no drivers loaded like laptop webcam or USB webcam needs? __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! ! Last edited by jcgriff2; 04-11-2009 at 02:29 PM.

04-11-2009, 02:48 PM	#12 (permalink)
bwknight Registered User Join Date: Apr 2009 Posts: 43 OS: Windows Vista x64	Re: Firefox and IE7 crashing Yes, both come up with the same prompt (Yes, I used testmycam again, but it is the same prompt on justin.tv, ustream.tv) I DO have a real webcam, a HP something (Can't remember) It is USB. Yes, I can record what I do, such as a game, video, application, etc I have a lot of programs other than WebcamMax. Note that the above prompt is only for web-based things, programs such as Skype and WLM do not have this, as they are not flash-based. Last edited by bwknight; 04-11-2009 at 03:11 PM.

04-11-2009, 03:45 PM	#13 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,125 OS: Windows 7, Vista Ultimate My System	Re: Firefox and IE7 crashing Do you get the prompt when you go on to main page of justintv or webcammaxcom? Or do you need to log into an account? I just went to both - and this system paused at webcammax site - about 10-15 seconds. I'm looking for an area to go into to try and replicate that screen so I can follow it behind the scenes to see what files (drivers) it accesses. I have HP w/ webcam & mike - problem with camera lens, but good enough to test. So no Live, Skype uses flash. Google talk, AIM? Any of them. Looking at those 2 sites - quick glance - they looked like Live or .... JC __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

04-11-2009, 03:52 PM	#14 (permalink)
bwknight Registered User Join Date: Apr 2009 Posts: 43 OS: Windows Vista x64	Re: Firefox and IE7 crashing No, not on the main page. On justin.tv, you have to set up an account and click the broadcast button. I do not get a pause on the webcammax page :/

04-11-2009, 03:57 PM	#15 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,125 OS: Windows 7, Vista Ultimate My System	Re: Firefox and IE7 crashing OK .. it even feels difficult to scroll down webcammax page. CPU & RAM shot up immediately. How old is the system? Do you know CPU & RAM ? Laptop or desktop? Does it get hot - have you measured temps? what anti-virus? If you don't know answer - that's OK. I will be asking for files soon anyway. __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

04-11-2009, 04:09 PM	#17 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,125 OS: Windows 7, Vista Ultimate My System	Re: Firefox and IE7 crashing You said in 1st post that Windows told you the webcam was the problem. Did that screen pop up or did you go somewhere in Vista to look for error rpt? __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! ! Last edited by jcgriff2; 04-21-2009 at 11:47 PM.

04-11-2009, 04:19 PM	#19 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,125 OS: Windows 7, Vista Ultimate My System	Re: Firefox and IE7 crashing I would not believe everything that Windows tells you. It usually points us in a direction. Windows error reporting grabs the closest one. Not necessarily THE one. You have un/ re-installed Flash, so that should not be an issue now. Vista x86 or x64? Run IE 7 ast elevated admin level and see if it crashes - --> RIGHT-click on IE icon, select Run as Admin Crash?? __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

04-11-2009, 04:29 PM	#20 (permalink)
bwknight Registered User Join Date: Apr 2009 Posts: 43 OS: Windows Vista x64	Re: Firefox and IE7 crashing Vista x64. Yes, it still crashes when elevated.