Edge93

Well not problems really, more like a complete lack of sound.
My system:
Acer
Aspier X1700
Intel Pentium Dual CPU E2220
4 GB Ram
64 bit OS
Vista Service Pack 1

I got this computer a week ago, and the sound has never worked. I called acer and they told me to down load a new driver. A Realtek driver. I did this, and installed it, but it didn't work. I called them back, told them it didn't work, and they told me to do the exact same thing again. It didnt work...of course. I cant figure out what I need to do, any help would be great... oh yeah the closest computer shop that I trust not to screw me is over 2 hours away. So taking it in some where is not an option.

jcgriff2

Hi -

Please run 2 items for me -

msinfo32
START | msinfo32 - save as NFO file (default file ext)

DirectX Kernel diagnostics
START | dxdiag - save as text file (option to save in center at bottom of screen)

Zip both up and attach to next post.

jcgriff2

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Edge93

Ok can you give me step by step directions on how to run those. I'm more of a hardware guy, not so good with the software

Edge93

never mind I got it...I think...for some reason it wont let me upload the msinfo32 file.

Attached Files

DxDiag.txt (34.1 KB, 3 views)

jcgriff2

DirextX dignostics says you have no sound card installed.

Edge93

I know, There is not an accual sould card in the computer, it is the on board sound that i am having a problem with...I think.

jcgriff2

I don't see any sound drivers on DX report.

Can you run the msinfo32?

START | type msinfo32 | the sys info viewer appears | Click on file | Save | choose file name and location like documents. The file extension you will see is NFO. That's what I need.

Then go to docs folder, right-click on the NFO file, select "Send to compressed (zipped) folder" - that will make up a zip file using the same name as the NFO file.

Attach the msinfo32.zip file to next post

JC

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Edge93

here it is.

Attached Files

Msinfo.zip (661 Bytes, 1 views)

jenae

HI, if you follow JC's advice we will get the info we need you might find it easier to go to start search and type devmgmt.msc and tell us what shows up under "sound game and video controllers". Do you know where you downloaded the drivers that acer told you to are? You can right click on your soundcard and point the driver update to your downloaded sound card drivers.

jcgriff2

jenae has very good point.


msinfo32 file is corrupted - which is usually caused by to many appcrashes/ apphangs in WERCON - so check wercon out

START | wercon - Problem History (top left) - look for sound related

2x-click on line item will provide add'l info.

You mentioned that you are hardware guy - I am not. So a question, please -

If they told you to download Realtek drivers, doesn't that mean you must have a sound card?

Edge93

this is the patch that they told me to get. http://www.acerpanam.com/synapse/for...ords=&areaid=2

as for what it says under the Sound, video and game controllers it says Realtek High definition audio. but the icon has the yellow triangle with an "!" in it.

jenae

Hi, yes you have onboard sound right click on that yellow ! and select "update driver " point it to the acer file you downloaded and all should be OK after a reboot.

Edge93

In the sound problems, It says that it could not load driver software. this is what it gave me when i double clicked.
Description
Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 10.

Problem signature
Problem Event Name: PnPDeviceProblemCode
Architecture: x64
Hardware Id: hdaudio\func_01&ven_10ec&dev_0260
Setup class GUID: {4d36e96c-e325-11ce-bfc1-08002be10318}
PnP problem code: 0000000A
Driver name: RTKVHD64.sys
Driver version: 6.0.1.5688
Driver date: 08-19-2008
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Extra information about the problem
Bucket ID: 382914143


As for the thing about my computer having a sound card or not It's really how I look at it. yes my computer has a "sound card" but it is an on board sound card. I view it the same way i view on board graphics cards. yes is is a graphis card. but it is still part of the mother board.

Edge93

just tried that, It just tells me that the driver is up to date.

jcgriff2

Device Manager error code 10 = Device cannot start

Here is explanation of code 10 - it's for XP, haven't found Vista yet
http://support.microsoft.com/kb/943104/

Did you follow post by jenae?

Any luck?

jcgriff2

Sorry - you posted few minutes b4 I did

Go into system services - click on "startup type" column to sort - may have to click 2x
START | services.msc

Usually 4 services are disabled by default

How many disabled are there?

Edge93

there are 4 Disabled,

jenae

Hi, windows indicates you have the right drivers I am afraid code 10 is generic for the device will not work as this is only 1 week old I would recommend you RM it ASAP, you could have additional MB problems.

jcgriff2

I agree w/ jenae - 1 week old & driver updates not installing.

Send it back.

JC

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Edge93

yeah I think i will do that...thanks for the help guys