[SOLVED] Help! BSOD onshutdown and then reeboot. Cant turn off computer!

Jonnylicious · 04-07-2009, 05:32 PM

hay guys
i need yourhelp

this started happening today
i went to turn off my computer, goes through the usual shutdown proccesses, then all the sudden blue screen comes up and it starts back up
im running vista btw

I got it to stay so i could copy down my error
it starts with the usual BSOD message

then the technical info is
*** STOP:0x0000007E (0xC0000005 0x8D62A9B5, 0x8A370B68, 0x8A370864)
*** usbhub.sys - Address 8D62A9B5 base at 8D60D000, Datestamp 47919064

Sooo yeah
any help would be appreciated GREATLY

Bjnix04 · 04-07-2009, 09:00 PM

I've run into the same problem. It seems that the issue is related to updates, because I never had these problems before vista began to try and install some update for Sql server.

Have you updated recently? Is that little update icon still in your tray? If so, what updates do you need to install.

**jcgriff2** · 04-07-2009, 09:10 PM

Quote:

Originally Posted by Jonnylicious

*** STOP:0x0000007E (0xC0000005 0x8D62A9B5, 0x8A370B68, 0x8A370864)
*** usbhub.sys - Address 8D62A9B5 base at 8D60D000, Datestamp 47919064

0x7e w/ 1st parm 0xc0000005 = thread generated exception - memory access violation.

usbhub.sys is taking blame for other driver not listed. Run Driver Verifier to help find culprit -

START | type cmd.exe | right-click on cmd.exe uptop under programs | Run as Administrator | type verifier & hit enter - the Verifier screen will appear | do the following:

Code:


1. Select 2nd option - Create custom settings (for code developers)
2. Select 2nd option - Select individual settings from a full list.
3. Check the boxes• Special Pool 
• Pool Tracking 
• Force IRQL checking
• Deadlock Detection4. Select last option - Select driver names from a list 
5. Click on the Provider heading - sorts list by Provider
6. Check ALL boxes where Microsoft is not the Provider
7. Click on Finish 
8. Re-boot

If the Driver Verifier (DV) finds a violation, it will result in a BSOD. You may have to boot into SAFEMODE (select Last Known Good Configuration) or perform a system recovery (try Vista system restore 1st) to log back on. To see the status of Verifier - type verifier - select the last option on the first screen - "Display information about the currently verified drivers..". To turn Driver Verifier off - verifier /reset then re-boot.

If you get a BSOD, get the Verifier-enabled Vista dump file from c:\windows\minidump, zip it up & attach to next post.

Regards. . .

jcgriff2

.

Jonnylicious · 04-08-2009, 05:24 AM

thanks for the tips
@ bjnix i have already tried updating. i previously didnt have sp1 for some reason so ive installed that and stuff, hasnt worked

@jcgriff
thanks for all thehelp
unfortunately io will ont have access to that pc tilll saturday or sunday sooo
ill post up my results then

thanks for all your help

**jcgriff2** · 04-08-2009, 09:10 PM

Post when you can.

BTW - what is plugged into USB ports?

Jonnylicious · 04-12-2009, 12:18 PM

i will be able to arry out tests later today.
i haveee
wireless keyboard/,ouse
printer
monitor
had a webcam plugged in unplugged it cause thgouht it might be problem
think thats i

Jonnylicious · 04-12-2009, 01:11 PM

i wasnt sure which was the verifier enabled one so i zipped my whole minidump folder
hope i did it right
thx again

usasma · 04-12-2009, 05:47 PM

The last 3 minidumps point to libusb0.sys. This file seems to belong to a program named USBprog (website here: http://www.embedded-projects.net/index.php?page_id=165 )

Do you have that program installed? If so, try uninstalling it to see if it stops the errors.

Jonnylicious · 04-12-2009, 09:29 PM

did i mention i love you?
yeah all i had to do was uninstall libusb and it worked

it all makes sense now bahah

basically, libusb was something i had to install to jailbreak i my itouch
i can see how it mightve ****** witht he usbhub because during the installation, my wireless mouse and keyboard froze, and i had to replug them
same thing happened on uninstall btw

but yeah
i can finally turn off my computer xD
<33
ty everyone who helped sosomuch

usasma · 04-13-2009, 07:30 PM

Glad to hear that you fixed it. Thanks for letting us know - it'll help others who come searching for help with similar issues!

**jcgriff2** · 04-16-2009, 02:46 PM

Nice -

Thank you, usama

JC

.

04-07-2009, 05:32 PM	#1 (permalink)
Jonnylicious Registered User Join Date: Apr 2009 Posts: 5 OS: Vista service pack 1	[SOLVED] Help! BSOD onshutdown and then reeboot. Cant turn off computer! hay guys i need yourhelp this started happening today i went to turn off my computer, goes through the usual shutdown proccesses, then all the sudden blue screen comes up and it starts back up im running vista btw I got it to stay so i could copy down my error it starts with the usual BSOD message then the technical info is * STOP:0x0000007E (0xC0000005 0x8D62A9B5, 0x8A370B68, 0x8A370864) * usbhub.sys - Address 8D62A9B5 base at 8D60D000, Datestamp 47919064 Sooo yeah any help would be appreciated GREATLY

04-07-2009, 09:00 PM	#2 (permalink)
Bjnix04 Registered User Join Date: Apr 2009 Posts: 6 OS: Windows Vista SP1	Re: Help! BSOD onshutdown and then reeboot. Cant turn off computer! I've run into the same problem. It seems that the issue is related to updates, because I never had these problems before vista began to try and install some update for Sql server. Have you updated recently? Is that little update icon still in your tray? If so, what updates do you need to install.

04-08-2009, 05:24 AM	#4 (permalink)
Jonnylicious Registered User Join Date: Apr 2009 Posts: 5 OS: Vista service pack 1	Re: Help! BSOD onshutdown and then reeboot. Cant turn off computer! thanks for the tips @ bjnix i have already tried updating. i previously didnt have sp1 for some reason so ive installed that and stuff, hasnt worked @jcgriff thanks for all thehelp unfortunately io will ont have access to that pc tilll saturday or sunday sooo ill post up my results then thanks for all your help

04-08-2009, 09:10 PM	#5 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,123 OS: Windows 7, Vista Ultimate My System	Re: Help! BSOD onshutdown and then reeboot. Cant turn off computer! Post when you can. BTW - what is plugged into USB ports? __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

04-12-2009, 12:18 PM	#6 (permalink)
Jonnylicious Registered User Join Date: Apr 2009 Posts: 5 OS: Vista service pack 1	Re: Help! BSOD onshutdown and then reeboot. Cant turn off computer! i will be able to arry out tests later today. i haveee wireless keyboard/,ouse printer monitor had a webcam plugged in unplugged it cause thgouht it might be problem think thats i

04-12-2009, 05:47 PM	#8 (permalink)
usasma Tech Hardware Team Join Date: Apr 2009 Location: Southeastern CT, USA Posts: 1,644 OS: Vista (x64); Win7 (x32 & x64)	Re: Help! BSOD onshutdown and then reeboot. Cant turn off computer! The last 3 minidumps point to libusb0.sys. This file seems to belong to a program named USBprog (website here: http://www.embedded-projects.net/index.php?page_id=165 ) Do you have that program installed? If so, try uninstalling it to see if it stops the errors.

04-12-2009, 09:29 PM	#9 (permalink)
Jonnylicious Registered User Join Date: Apr 2009 Posts: 5 OS: Vista service pack 1	Re: Help! BSOD onshutdown and then reeboot. Cant turn off computer! did i mention i love you? yeah all i had to do was uninstall libusb and it worked it all makes sense now bahah basically, libusb was something i had to install to jailbreak i my itouch i can see how it mightve ****** witht he usbhub because during the installation, my wireless mouse and keyboard froze, and i had to replug them same thing happened on uninstall btw but yeah i can finally turn off my computer xD <33 ty everyone who helped sosomuch

04-13-2009, 07:30 PM	#10 (permalink)
usasma Tech Hardware Team Join Date: Apr 2009 Location: Southeastern CT, USA Posts: 1,644 OS: Vista (x64); Win7 (x32 & x64)	Re: Help! BSOD onshutdown and then reeboot. Cant turn off computer! Glad to hear that you fixed it. Thanks for letting us know - it'll help others who come searching for help with similar issues!

04-16-2009, 02:46 PM	#11 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,123 OS: Windows 7, Vista Ultimate My System	Re: Help! BSOD onshutdown and then reeboot. Cant turn off computer! Nice - Thank you, usama JC . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !