Vista Wont Install

Friendly Hobo · 03-31-2009, 06:36 PM

Alright so I've been trying to help my mom fix her computer and I've come to a problem I can't seem to resolve.

Her HDD failed on her a while back (bad sectors) so we replaced that. I also noticed that her processor was fried due to lack of thermal grease so we replaced that too.

Now that we have the new hardware I went to reinstall Windows Vista Home Premium 64 bit on her computer. However in the process of installing Vista I get these two errors.

First one is this: Required cd/dvd drive device driver is missing.
Followed by this: No device drivers found.

I did some googling and found that this means that Vista setup isn't detecting her HDD. Any ideas on what to try nexy?

**jcgriff2** · 03-31-2009, 09:21 PM

Vista uses native CD drivers during install. To my knowledge there is no way to install CD/DVD drivers prior to install.

Wipe entire HDD with killdisk - make bootable ISO and erase HDD.
http://www.killdisk.com/downloadfree.htm

You can use imgburn to make CD boot -
http://www.imgburn.com/index.php?act=download

what is source for Vista re-install - OEM Vista DVD or full retail copy Vista?

Any chance there is a recovery partition on new HDD (don't know origin - if came from system manufacturer)?

Regards. . .

jcgriff2

.

Friendly Hobo · 03-31-2009, 10:12 PM

I guess I should have mentioned what I had already done to try and solve the problem.

I have already run killdisk to no avail. I have also removed and re setup the RAID array on the HDD.

I have a retail disc of Vista, and there is no recovery partition on the HDD. We bought it as a bare drive.

Also I should add the the error only comes up when installing Vista. Currently I am running Windows 7 Beta, and I have also installed Ubuntu Linux on here successfully.

I just tried installing Vista from within Windows 7. I attached a screenshot of the error to this post.

I tried shrinking the partition to 300 GB leaving ~310 GB free, much more than the 512 mb needed according to the error message, yet the message persists.

Any other suggestions?

EDIT: Sorry, I just noticed the image was unreadable. I reuploaded it and the error is readable.

**jcgriff2** · 04-01-2009, 12:14 AM

The error message is deceiving.

If you are trying for dual-boot system, Vista on 1st, then Win 7 - you can't install Vista from within Windows 7.

http://support.microsoft.com/kb/928232

Regards. . .

jcgriff2

.

Friendly Hobo · 04-01-2009, 03:00 PM

Quote:

Originally Posted by jcgriff2

The error message is deceiving.

If you are trying for dual-boot system, Vista on 1st, then Win 7 - you can't install Vista from within Windows 7.

http://support.microsoft.com/kb/928232

Regards. . .

jcgriff2

.

Actually I wasn't trying to dual boot. I want Windows 7 off of here and Windows Vista on here.

I have not been able to install Vista from booting the install disc so I figured I would try from within Windows 7, if that makes sense. But now that you have informed me that I can't do that I wont bother with it anymore.

My friend recommended I do a long format of my drive which I didn't expect this to help because to my knowledge killdisk would have done that already.

I'm out of ideas to fix this now, so any extra help would be appreciated.

Thanks for your help thus far nonetheless.

**jcgriff2** · 04-03-2009, 05:25 PM

Quote:

Originally Posted by Friendly Hobo

Actually I wasn't trying to dual boot. I want Windows 7 off of here and Windows Vista on here.

I have not been able to install Vista from booting the install disc so I figured I would try from within Windows 7, if that makes sense. But now that you have informed me that I can't do that I wont bother with it anymore.

My friend recommended I do a long format of my drive which I didn't expect this to help because to my knowledge killdisk would have done that already.

I'm out of ideas to fix this now, so any extra help would be appreciated.

Thanks for your help thus far nonetheless.

Hi -

Killdisk should have done just that. I myself have only run killdisk < 12 times. Ironically, the most recent use was to re-install Vista x64 on a system running Windows 7 x64. Killdisk free edition worked just fine.

I just booted a different laptop here with killdisk to see the screen. Wish I could post screenshot for you, but I think code box below will do OK. The system shows a 120 GB HDD, 4 partitions - and some small unallocated areas. The 1st one at 200mb is the one that you must ensure is gone.

Code:


     TOSHIBA MK1234GSX (80h)
	|	
	|__> Unallocated
	|	
	|__> Windows 7 x86 (2:)
	|	
	|__> Vista SP2 beta x86 (1:)
	|	
	|__> Unallocated
	|	
	|__> Kernel Dumps - BSOD (3:)
		|__> Unallocated
		|__> TechNet - Kernel Dumps (4:)	
	|__> Unallocated

The "Unallocated" are 201MB, 1MB, 0.938MB, 1.461MB respectively.

Did you high-light the TOSHIBA line, then hit F10 to "erase all data on the selectyed device permanantly"?

The system I last ran killdisk on had a 320GB HDD and I recall it took about 1.5 days for it to zero-write entire hard drive. I even had to put it near a slighly opened window (winter here) to cool it b/c one of the temps (GPU, I think) was over 180°F / 82°C.

How large is your hard drive and how long did KillDisk take to write 0000 on entire HDD? Did you re-boot w/ killdisk after the fact and ensure that HDD was 100% wiped clean? Boot back up w/killdisk and see if anything you see surprises you.

Is Vista DVD retail or OEM (manufacturer) recovery? Apologies if already asked/answered.

Regards. . .

jcgriff2

.

Friendly Hobo · 04-04-2009, 07:52 PM

Quote:

Originally Posted by jcgriff2

Hi -

Killdisk should have done just that. I myself have only run killdisk < 12 times. Ironically, the most recent use was to re-install Vista x64 on a system running Windows 7 x64. Killdisk free edition worked just fine.

I just booted a different laptop here with killdisk to see the screen. Wish I could post screenshot for you, but I think code box below will do OK. The system shows a 120 GB HDD, 4 partitions - and some small unallocated areas. The 1st one at 200mb is the one that you must ensure is gone.

Code:


     TOSHIBA MK1234GSX (80h)
	|	
	|__> Unallocated
	|	
	|__> Windows 7 x86 (2:)
	|	
	|__> Vista SP2 beta x86 (1:)
	|	
	|__> Unallocated
	|	
	|__> Kernel Dumps - BSOD (3:)
		|__> Unallocated
		|__> TechNet - Kernel Dumps (4:)	
	|__> Unallocated

The "Unallocated" are 201MB, 1MB, 0.938MB, 1.461MB respectively.

Did you high-light the TOSHIBA line, then hit F10 to "erase all data on the selectyed device permanantly"?

The system I last ran killdisk on had a 320GB HDD and I recall it took about 1.5 days for it to zero-write entire hard drive. I even had to put it near a slighly opened window (winter here) to cool it b/c one of the temps (GPU, I think) was over 180°F / 82°C.

How large is your hard drive and how long did KillDisk take to write 0000 on entire HDD? Did you re-boot w/ killdisk after the fact and ensure that HDD was 100% wiped clean? Boot back up w/killdisk and see if anything you see surprises you.

Is Vista DVD retail or OEM (manufacturer) recovery? Apologies if already asked/answered.

Regards. . .

jcgriff2

.

Ok, I'm going to run another killdisk tonight to see if that helps. I'll make sure I do it 100% right this time.

I bought a new liquid cooling system to ensure that nothing overheats or fries during the process. I figure it's better to be safe than sorry.

My HDD is 640 GB and it only took four and a half hours to run killdisk. There was only 34GB being used on it at the time, but I'm guessing it still should have taken a lot longer if I had run it properly.

I'll post back with my results when killdisk is finished.

**jcgriff2** · 04-04-2009, 11:54 PM

I don't know if 1.5 days is average or not for 120GB HDD & killdisk.

No liquid cooling here - but it was snowing during "open window" cooling. It was several hours b4 I noticed extreme heat - which could have slowed process down.

Was the 34GB used the only thing that showed up at the time? No "unallocated" areas?
Did you just wipe the 34GB - or the entire 640gb?

jcgriff2

.

Friendly Hobo · 04-06-2009, 04:46 PM

Ok, killdisk finished running. It took about twice as long this time (just under 10 hours). I rebooted with killdisk too, just like you said.

I still am unable to install Vista. It is a retail Vista disc I believe. I wasn't the one who bought it originally, we got it from a friend. I'll ask next time I see him.

Any other suggestions on how I might be able to fix this?

**sobeit** · 04-06-2009, 04:52 PM

backtrack a little, what processor and what motherboard on the computer? are you sure it will support 64 bit os?

**jcgriff2** · 04-06-2009, 05:28 PM

If x64 supported and you do now believe it to be DVD, but want to confirm it - download and burn Windows Server 2008 x64 trial copy from Microsoft. It is the same as Vista SP1 x64. So if it installs, the problem is the DVD.

http://www.microsoft.com/downloads/d...displaylang=en

Use product like ImgBurn to burn DVD - http://www.imgburn.com/

You have friend's Vista DVD - who has the key code to it? If friend's copy is activated, that would be a problem. Using the DVD for install should not have been a problem.

jcgriff2

.

Friendly Hobo · 04-06-2009, 06:08 PM

Im downloaded Windows Server 2008 x64 now, but it is a rather large file so it's going to be about two hours before it is done.

Im not sure on the Model of motherboard, it's an ASUS model made specifically for HP to use on this PC. My mom bought this computer prebuilt, but we have since added upgrades.

I know it is x64 compatible, it even came with Windows Vista Home Premium x64 pre-installed on it.

I have already contacted HP about this issue, and they told me that since it was a Windows related issue that I needed to contact Microsoft. When I contacted Microsoft, they told me since the compute came with Windows pre-installed, I would have to contact HP.

Rather than deal with this convenient little loop they have set up to prevent me getting anything productive done on the issue, I came here.

As for the key code, I have it and it has never been activated. The disc had also never been opened or ran until I tried to install Vista, so there is not likely to be any scratches or anything on it.

I'll let you know if I am able to install Windows Server, if I am then the problem is my disc correct?

**jcgriff2** · 04-07-2009, 09:16 PM

Yes, if Server 2008 installs, the Vista DVD is the problem.

However, if the laptop is HP - you can order new HP recovery DVD for about $20 & re-install Vista from them.
http://h10025.www1.hp.com/ewfrf/wc/s...n&dlc=en&cc=us

With the HP original install discs, it would be very difficult for HP to claim Microsoft at fault then.

jcgriff2

Friendly Hobo · 04-09-2009, 11:26 AM

Just got done trying to install Windows Server. I got the same two errors as when I tried to install Vista:

First one is this: Required cd/dvd drive device driver is missing.
Followed by this: No device drivers found.

So I guess that means it's not my disc right? Any other thoughts on what could be causing the problem?

**jcgriff2** · 04-14-2009, 03:39 PM

Hi -

You had no problems booting up the system w/ Killdisk, correct? That was burned to a CD-R? Given that you can boot w/ CD tells me drivers are there (on mobo I believe). There is no way to "install" DVD/CD drivers - for initial boot when entire HDD is blank/formatted that I know of anyway (I've never had to do so). Is the drive wiped clean, or is Ubuntu still on partition?

What I am wondering now is if your CD/DVD drive can boot using a DVD - or have you always booted with a CD?

Have you ever booted the system successfully with a DVD? If so, have you before tried an x64 DVD?

Can you boot w/ an x86 DVD? I hate to suggest knowing the size of the file, but you can download Server 2008 x86 from the same page I gave you earlier, burn it & try?

Did the system come with Vista x86 or Vista x64?

Regards. . .

jcgriff2

.

Friendly Hobo · 04-14-2009, 05:39 PM

No problems booting with killdisk, and yes it was a CD-R.

I know I can boot with a DVD, I have booted Windows XP, Ubuntu, and Windows 7 x64 beta all on DVD.

I'll try downloading Windows server x86 and see if that works, but by the time that finishes I'll be busy with school work so I wont be able to test it sorry.

And the system came with Windows Vista Home Premium x64.

EDIT: Woops, sorry I forgot to answer the question about Ubuntu. The drive was wiped clean, Ubuntu, Windows 7, and all.

Friendly Hobo · 04-15-2009, 03:14 PM

I just tried to install Windows Server x86, still the same problem as with Vista and Windows Server x64.

I hope this is narrowing the list of solutions :P.

**jcgriff2** · 04-17-2009, 05:41 PM

When does the error message appear - how far into the install? Immediately?

Your 1st post mentioned HDD replacement & new processor - maybe the problem lies there...?

I have laptop that can boot, but always gives cyclic redundancy check (CRC) error when using it normally. It needs new DVD drive.

You may need new DVD drive.

jcgriff2

.

Friendly Hobo · 04-17-2009, 07:27 PM

Quote:

Originally Posted by jcgriff2

When does the error message appear - how far into the install? Immediately?

Your 1st post mentioned HDD replacement & new processor - maybe the problem lies there...?

I have laptop that can boot, but always gives cyclic redundancy check (CRC) error when using it normally. It needs new DVD drive.

You may need new DVD drive.

jcgriff2

.

The error message appears immediately after I click the install button at step one of the installation process.

It's not the HDD I hooked it up to my computer and it worked fine. I can't test the CPU on my computer though since my mobo doesn't have AM2 sockets. I'll try testing the DVD drive this same way later.

I don't think it is the processor, but how would I be able to check if it was? It seems to be running properly. The system doesn't lock up like it did with the old CPU, and it runs a lot faster.

Friendly Hobo · 04-19-2009, 04:43 PM

Sorry for the double post, I tested the DVD drive in my computer and it was working properly.

03-31-2009, 06:36 PM	#1 (permalink)
Friendly Hobo Registered User Join Date: Mar 2009 Posts: 24 OS: Windows Vista Home Premium x64	Vista Wont Install Alright so I've been trying to help my mom fix her computer and I've come to a problem I can't seem to resolve. Her HDD failed on her a while back (bad sectors) so we replaced that. I also noticed that her processor was fried due to lack of thermal grease so we replaced that too. Now that we have the new hardware I went to reinstall Windows Vista Home Premium 64 bit on her computer. However in the process of installing Vista I get these two errors. First one is this: Required cd/dvd drive device driver is missing. Followed by this: No device drivers found. I did some googling and found that this means that Vista setup isn't detecting her HDD. Any ideas on what to try nexy?

03-31-2009, 09:21 PM	#2 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,087 OS: Windows 7, Vista Ultimate My System	Re: Vista Wont Install Vista uses native CD drivers during install. To my knowledge there is no way to install CD/DVD drivers prior to install. Wipe entire HDD with killdisk - make bootable ISO and erase HDD. http://www.killdisk.com/downloadfree.htm You can use imgburn to make CD boot - http://www.imgburn.com/index.php?act=download what is source for Vista re-install - OEM Vista DVD or full retail copy Vista? Any chance there is a recovery partition on new HDD (don't know origin - if came from system manufacturer)? Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ December 1, 2009

04-01-2009, 12:14 AM	#4 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,087 OS: Windows 7, Vista Ultimate My System	Re: Vista Wont Install The error message is deceiving. If you are trying for dual-boot system, Vista on 1st, then Win 7 - you can't install Vista from within Windows 7. http://support.microsoft.com/kb/928232 Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ December 1, 2009 Last edited by jcgriff2; 04-01-2009 at 12:16 AM.

04-04-2009, 11:54 PM	#8 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,087 OS: Windows 7, Vista Ultimate My System	Re: Vista Wont Install I don't know if 1.5 days is average or not for 120GB HDD & killdisk. No liquid cooling here - but it was snowing during "open window" cooling. It was several hours b4 I noticed extreme heat - which could have slowed process down. Was the 34GB used the only thing that showed up at the time? No "unallocated" areas? Did you just wipe the 34GB - or the entire 640gb? jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ December 1, 2009

04-06-2009, 04:46 PM	#9 (permalink)
Friendly Hobo Registered User Join Date: Mar 2009 Posts: 24 OS: Windows Vista Home Premium x64	Re: Vista Wont Install Ok, killdisk finished running. It took about twice as long this time (just under 10 hours). I rebooted with killdisk too, just like you said. I still am unable to install Vista. It is a retail Vista disc I believe. I wasn't the one who bought it originally, we got it from a friend. I'll ask next time I see him. Any other suggestions on how I might be able to fix this?

04-06-2009, 04:52 PM	#10 (permalink)
sobeit TSF Enthusiast Join Date: Nov 2007 Location: NEAR Posts: 7,433 OS: windows/linux	Re: Vista Wont Install backtrack a little, what processor and what motherboard on the computer? are you sure it will support 64 bit os? __________________ there's been global warming since the ice age

04-06-2009, 05:28 PM	#11 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,087 OS: Windows 7, Vista Ultimate My System	Re: Vista Wont Install If x64 supported and you do now believe it to be DVD, but want to confirm it - download and burn Windows Server 2008 x64 trial copy from Microsoft. It is the same as Vista SP1 x64. So if it installs, the problem is the DVD. http://www.microsoft.com/downloads/d...displaylang=en Use product like ImgBurn to burn DVD - http://www.imgburn.com/ You have friend's Vista DVD - who has the key code to it? If friend's copy is activated, that would be a problem. Using the DVD for install should not have been a problem. jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ December 1, 2009

04-06-2009, 06:08 PM	#12 (permalink)
Friendly Hobo Registered User Join Date: Mar 2009 Posts: 24 OS: Windows Vista Home Premium x64	Re: Vista Wont Install Im downloaded Windows Server 2008 x64 now, but it is a rather large file so it's going to be about two hours before it is done. Im not sure on the Model of motherboard, it's an ASUS model made specifically for HP to use on this PC. My mom bought this computer prebuilt, but we have since added upgrades. I know it is x64 compatible, it even came with Windows Vista Home Premium x64 pre-installed on it. I have already contacted HP about this issue, and they told me that since it was a Windows related issue that I needed to contact Microsoft. When I contacted Microsoft, they told me since the compute came with Windows pre-installed, I would have to contact HP. Rather than deal with this convenient little loop they have set up to prevent me getting anything productive done on the issue, I came here. As for the key code, I have it and it has never been activated. The disc had also never been opened or ran until I tried to install Vista, so there is not likely to be any scratches or anything on it. I'll let you know if I am able to install Windows Server, if I am then the problem is my disc correct?

04-07-2009, 09:16 PM	#13 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,087 OS: Windows 7, Vista Ultimate My System	Re: Vista Wont Install Yes, if Server 2008 installs, the Vista DVD is the problem. However, if the laptop is HP - you can order new HP recovery DVD for about $20 & re-install Vista from them. http://h10025.www1.hp.com/ewfrf/wc/s...n&dlc=en&cc=us With the HP original install discs, it would be very difficult for HP to claim Microsoft at fault then. jcgriff2 __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ December 1, 2009

04-09-2009, 11:26 AM	#14 (permalink)
Friendly Hobo Registered User Join Date: Mar 2009 Posts: 24 OS: Windows Vista Home Premium x64	Re: Vista Wont Install Just got done trying to install Windows Server. I got the same two errors as when I tried to install Vista: First one is this: Required cd/dvd drive device driver is missing. Followed by this: No device drivers found. So I guess that means it's not my disc right? Any other thoughts on what could be causing the problem?

04-14-2009, 03:39 PM	#15 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,087 OS: Windows 7, Vista Ultimate My System	Re: Vista Wont Install Hi - You had no problems booting up the system w/ Killdisk, correct? That was burned to a CD-R? Given that you can boot w/ CD tells me drivers are there (on mobo I believe). There is no way to "install" DVD/CD drivers - for initial boot when entire HDD is blank/formatted that I know of anyway (I've never had to do so). Is the drive wiped clean, or is Ubuntu still on partition? What I am wondering now is if your CD/DVD drive can boot using a DVD - or have you always booted with a CD? Have you ever booted the system successfully with a DVD? If so, have you before tried an x64 DVD? Can you boot w/ an x86 DVD? I hate to suggest knowing the size of the file, but you can download Server 2008 x86 from the same page I gave you earlier, burn it & try? Did the system come with Vista x86 or Vista x64? Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ December 1, 2009 Last edited by jcgriff2; 04-14-2009 at 03:42 PM.

04-14-2009, 05:39 PM	#16 (permalink)
Friendly Hobo Registered User Join Date: Mar 2009 Posts: 24 OS: Windows Vista Home Premium x64	Re: Vista Wont Install No problems booting with killdisk, and yes it was a CD-R. I know I can boot with a DVD, I have booted Windows XP, Ubuntu, and Windows 7 x64 beta all on DVD. I'll try downloading Windows server x86 and see if that works, but by the time that finishes I'll be busy with school work so I wont be able to test it sorry. And the system came with Windows Vista Home Premium x64. EDIT: Woops, sorry I forgot to answer the question about Ubuntu. The drive was wiped clean, Ubuntu, Windows 7, and all. Last edited by Friendly Hobo; 04-14-2009 at 05:41 PM.

04-15-2009, 03:14 PM	#17 (permalink)
Friendly Hobo Registered User Join Date: Mar 2009 Posts: 24 OS: Windows Vista Home Premium x64	Re: Vista Wont Install I just tried to install Windows Server x86, still the same problem as with Vista and Windows Server x64. I hope this is narrowing the list of solutions :P.

04-17-2009, 05:41 PM	#18 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,087 OS: Windows 7, Vista Ultimate My System	Re: Vista Wont Install When does the error message appear - how far into the install? Immediately? Your 1st post mentioned HDD replacement & new processor - maybe the problem lies there...? I have laptop that can boot, but always gives cyclic redundancy check (CRC) error when using it normally. It needs new DVD drive. You may need new DVD drive. jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ December 1, 2009

04-19-2009, 04:43 PM	#20 (permalink)
Friendly Hobo Registered User Join Date: Mar 2009 Posts: 24 OS: Windows Vista Home Premium x64	Re: Vista Wont Install Sorry for the double post, I tested the DVD drive in my computer and it was working properly.