WIN DVD Maker will not burn a DVD

Bobbie S · 02-26-2009, 10:38 AM

I have vista ultimate. Everytime I try to burn a DVD is stops working. My vista home addition on another laptop works just fine and have never had any problems out of that system.

Any help will be greatly appreciated.

Bob

joeten · 02-26-2009, 01:12 PM

hi and welcome ok the first thing is you havent given much info there could any number of reasons for not being able to burn a dvd from the file being to big to needing codecs the list goes on so if you can tell us what message you get what type of file what make and model your comp is it will help someone help you

Bobbie S · 02-26-2009, 01:38 PM

I am very green at this computer stuff, so please bare with me; here are the specs on my laptop:

[1] Area-51® m9750

Operating System (Office software not included): Windows Vista® Ultimate with Service Pack 1
Notebook Tuners and Remotes: Without Media Center Remote Control or TV Tuner
Video/Graphics Card: NVIDIA® GeForce® Series - 512MB NVIDIA® GeForce® 8700M GT - Enables DirectX® 10 Graphics!
Chassis: 17" WideUXGA 1920 x 1200 LCD with Clearview Technology - Stealth Black
Processor: Intel® Core™ 2 Duo T7600 2.33GHz 4MB Cache 667MHz FSB
Memory: 2GB Dual Channel DDR2 SO-DIMM at 667MHz – 2 x 1024MB
System Drive: Single Drive Configuration - 160GB 7,200RPM (8MB Cache) w/ Free Fall Protection
Optical Drives : 8x Dual Layer Burner (DVD±RW, CD-RW) w/ LightScribe Technology - View Demo
Wireless Network Card: Internal Intel® PRO Wireless 3945 a/b/g Mini-Card
Sound Card : Internal High-Definition Audio with Surround Sound
Mobile Essentials: Alienware® Orion Backpack
Warranty: 1-Year AlienCare Onsite Service and 24/7 Toll-Free Phone Support
AlienRespawn: AlienRespawn v2.0 Recovery DVD – Windows Vista® Edition
Alienware Extras: Alienware® Mesh Cap
Alienware Extras: Alienware® Mobile Binder
Alienware Extras: Owner Identification Card
Avatar: Alienhead 3D
Window Style: Default Window Style
Mouse Pointers: Standard Mouse Pointers
Wallpaper: Alienhead 3D
Power Plan: Standard Power Plan
Automatic Updates: Automatic Updates On
Sidebar Gadgets: Calendar

I installed vista codecs V433, which allowed me to get video with the windows media player.

The movies do not exceed the limit of the DVD, as I burned the same file with the laptop with Vista Home edition. I just tried to burn one that was 105 minutes and the DVD said 105 of 150 used.

I can burn data files to a DVD if that may help.

Win DVD Maker opens and allows you to add an AVI file, however when you click next to burn the file to a DVD the following message appears:

Windows DVD Maker has stopped working. It also says it will give you a solution if one is found, which one is never found.

Bobbie

joeten · 02-26-2009, 03:47 PM

hi again now to be clear i personally dont use win dvd maker but this may help in case you missed a step which to be honest is easy for any of us to do http://www.windowsdvdmaker.com/ i tend to use dvd flick for burning movies also you might take a look at klite codecs

**blah789** · 02-27-2009, 07:57 PM

When it says the program has stopped working it's a crash. Normally you should be able to find an event about the crash in the event viewer, but the Vista event viewer is such a piece of crap. there's thousands of events and it's unreadable. The event viewer is in control panel (classic view), administrative tools.
But if you can manage to find the event that lists the crash for vista dvd maker, it may list the module that caused the crash.
For instance in XP in the application log, I'll get an event like this:
Faulting application firefox.exe, version 1.9.0.3306, faulting module xul.dll, version 1.9.0.3306, fault address 0x005ebeaf.
In this case you see the program that crashed was firefox, and the module that caused the crash was xul.dll. In your case if you find out the crashing module was something like a codec dll, you could pinpoint it. On that note, if it turns out to be a codec dll, you could try uninstalling it, and using a different decoder.

Bobbie S · 02-28-2009, 12:24 PM

Here is the message that I found, which is the same is the initial tries:

Problem signature
Problem Event Name: APPCRASH
Application Name: DVDMaker.exe
Application Version: 6.0.6001.18000
Application Timestamp: 479193d1
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 051eb5ed
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

Extra information about the problem
Bucket ID: 693163744

Here is the most recent faults - note it does not have the Extra information about the problem; hot sure if this matters:

Problem signature
Problem Event Name: APPCRASH
Application Name: dvdmaker.exe
Application Version: 6.0.6001.18000
Application Timestamp: 479193d1
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 02e8b5ed
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

**blah789** · 02-28-2009, 07:09 PM

The StackHash_1703 didn't give much of a hint. Google searches return all kinds of crashes. It may just indicate a type of error. I'm mostly stumped.
When running DVDMaker, does it fail on any kind of file you encode, or just specific ones? If so, what are the characteristics of the file(s) that fail (codec, container)? If you're unsure, try feeding them into mediainfo.

02-26-2009, 10:38 AM	#1 (permalink)
Bobbie S Registered User Join Date: Feb 2009 Posts: 3 OS: Vista Ultimate	WIN DVD Maker will not burn a DVD I have vista ultimate. Everytime I try to burn a DVD is stops working. My vista home addition on another laptop works just fine and have never had any problems out of that system. Any help will be greatly appreciated. Bob

02-26-2009, 01:12 PM	#2 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,187 OS: vista	Re: WIN DVD Maker will not burn a DVD hi and welcome ok the first thing is you havent given much info there could any number of reasons for not being able to burn a dvd from the file being to big to needing codecs the list goes on so if you can tell us what message you get what type of file what make and model your comp is it will help someone help you

02-26-2009, 01:38 PM	#3 (permalink)
Bobbie S Registered User Join Date: Feb 2009 Posts: 3 OS: Vista Ultimate	Re: WIN DVD Maker will not burn a DVD I am very green at this computer stuff, so please bare with me; here are the specs on my laptop: [1] Area-51® m9750 Operating System (Office software not included): Windows Vista® Ultimate with Service Pack 1 Notebook Tuners and Remotes: Without Media Center Remote Control or TV Tuner Video/Graphics Card: NVIDIA® GeForce® Series - 512MB NVIDIA® GeForce® 8700M GT - Enables DirectX® 10 Graphics! Chassis: 17" WideUXGA 1920 x 1200 LCD with Clearview Technology - Stealth Black Processor: Intel® Core™ 2 Duo T7600 2.33GHz 4MB Cache 667MHz FSB Memory: 2GB Dual Channel DDR2 SO-DIMM at 667MHz – 2 x 1024MB System Drive: Single Drive Configuration - 160GB 7,200RPM (8MB Cache) w/ Free Fall Protection Optical Drives : 8x Dual Layer Burner (DVD±RW, CD-RW) w/ LightScribe Technology - View Demo Wireless Network Card: Internal Intel® PRO Wireless 3945 a/b/g Mini-Card Sound Card : Internal High-Definition Audio with Surround Sound Mobile Essentials: Alienware® Orion Backpack Warranty: 1-Year AlienCare Onsite Service and 24/7 Toll-Free Phone Support AlienRespawn: AlienRespawn v2.0 Recovery DVD – Windows Vista® Edition Alienware Extras: Alienware® Mesh Cap Alienware Extras: Alienware® Mobile Binder Alienware Extras: Owner Identification Card Avatar: Alienhead 3D Window Style: Default Window Style Mouse Pointers: Standard Mouse Pointers Wallpaper: Alienhead 3D Power Plan: Standard Power Plan Automatic Updates: Automatic Updates On Sidebar Gadgets: Calendar I installed vista codecs V433, which allowed me to get video with the windows media player. The movies do not exceed the limit of the DVD, as I burned the same file with the laptop with Vista Home edition. I just tried to burn one that was 105 minutes and the DVD said 105 of 150 used. I can burn data files to a DVD if that may help. Win DVD Maker opens and allows you to add an AVI file, however when you click next to burn the file to a DVD the following message appears: Windows DVD Maker has stopped working. It also says it will give you a solution if one is found, which one is never found. Bobbie Last edited by Bobbie S; 02-26-2009 at 01:55 PM. Reason: update

02-26-2009, 03:47 PM	#4 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,187 OS: vista	Re: WIN DVD Maker will not burn a DVD hi again now to be clear i personally dont use win dvd maker but this may help in case you missed a step which to be honest is easy for any of us to do http://www.windowsdvdmaker.com/ i tend to use dvd flick for burning movies also you might take a look at klite codecs

02-27-2009, 07:57 PM	#5 (permalink)
blah789 TSF Enthusiast Join Date: Aug 2008 Posts: 2,312 OS: Windows 2000 SP4 and Windows XP SP3	Re: WIN DVD Maker will not burn a DVD When it says the program has stopped working it's a crash. Normally you should be able to find an event about the crash in the event viewer, but the Vista event viewer is such a piece of crap. there's thousands of events and it's unreadable. The event viewer is in control panel (classic view), administrative tools. But if you can manage to find the event that lists the crash for vista dvd maker, it may list the module that caused the crash. For instance in XP in the application log, I'll get an event like this: Faulting application firefox.exe, version 1.9.0.3306, faulting module xul.dll, version 1.9.0.3306, fault address 0x005ebeaf. In this case you see the program that crashed was firefox, and the module that caused the crash was xul.dll. In your case if you find out the crashing module was something like a codec dll, you could pinpoint it. On that note, if it turns out to be a codec dll, you could try uninstalling it, and using a different decoder.

02-28-2009, 12:24 PM	#6 (permalink)
Bobbie S Registered User Join Date: Feb 2009 Posts: 3 OS: Vista Ultimate	Re: WIN DVD Maker will not burn a DVD Here is the message that I found, which is the same is the initial tries: Problem signature Problem Event Name: APPCRASH Application Name: DVDMaker.exe Application Version: 6.0.6001.18000 Application Timestamp: 479193d1 Fault Module Name: StackHash_1703 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 051eb5ed OS Version: 6.0.6001.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 1703 Additional Information 2: 2264db07e74365624c50317d7b856ae9 Additional Information 3: 1344 Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e Extra information about the problem Bucket ID: 693163744 Here is the most recent faults - note it does not have the Extra information about the problem; hot sure if this matters: Problem signature Problem Event Name: APPCRASH Application Name: dvdmaker.exe Application Version: 6.0.6001.18000 Application Timestamp: 479193d1 Fault Module Name: StackHash_1703 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 02e8b5ed OS Version: 6.0.6001.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 1703 Additional Information 2: 2264db07e74365624c50317d7b856ae9 Additional Information 3: 1344 Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e Last edited by Bobbie S; 02-28-2009 at 12:37 PM.

02-28-2009, 07:09 PM	#7 (permalink)
blah789 TSF Enthusiast Join Date: Aug 2008 Posts: 2,312 OS: Windows 2000 SP4 and Windows XP SP3	Re: WIN DVD Maker will not burn a DVD The StackHash_1703 didn't give much of a hint. Google searches return all kinds of crashes. It may just indicate a type of error. I'm mostly stumped. When running DVDMaker, does it fail on any kind of file you encode, or just specific ones? If so, what are the characteristics of the file(s) that fail (codec, container)? If you're unsure, try feeding them into mediainfo.