Help me understand this dump file?

Saiba Samurai · 02-25-2009, 06:13 PM

I recently put together a machine and for about the first 4-5 days I had 0 problems. Everything was running flawlessly.

However the last 3 days my machine is giving me fits when I try and play Warhammer Online. I went as far as to reformat thinking I had patched something I didn't want too. But that hasn't fixed my problem. I am at a loss here...

After about 10 minutes playing Warhammer Online my system completely locks up. I have to power it off and back on. However, only one of the many times this happened have I received anything to help me debug this.

I have run Prime95, FurMark, Memtest86 with absolutely no problems. Also I have taken out my sound card, unplugged my 2nd monitor, and reduced my RAM to 4GB, but nothing seems to resolve my issue. :(

Anyway here is what I am getting from the WinDbg

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.402 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Johnny Jones\AppData\Local\Temp\WERC6F6.tmp\Mini022509-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Invalid directory table base value 0x0
Mini Kernel Dump does not have process information
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 6001.18145.amd64fre.vistasp1_gdr.080917-1612
Machine Name:
Kernel base = 0xfffff800`01c0f000 PsLoadedModuleList = 0xfffff800`01dd4db0
Debug session time: Wed Feb 25 19:51:38.063 2009 (GMT-5)
System Uptime: 0 days 0:23:50.905
Loading Kernel Symbols
.......................................
Loading User Symbols
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffa6006fff000, 1, fffffa6002a80e90, 0}


Could not read faulting driver name
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+119 )

Followup: MachineOwner
---------

Also I have included the dump file itself...

Thanks so much in advance!

Saiba Samurai · 02-25-2009, 07:03 PM

SOFTWARE:

- Mythic Warhammer Online: http://www.warhammeronline.com/
- See first post for error details

DRIVERS PROBLEMS:

- Not sure if it's a driver problem, hoping we can figure it out!

OPERATING SYSTEM (OS):

- Windows Vista x64 w/ SP1
- See first post for error details
- This is a new system build, worked fine for a few days then just started crashing like mad..
- Attached screenshot for list of programs installed.

HARDWARE:

- Custom Build
- Not sure which hardware piece is giving me the problem.
- Components:

Asus Rampage Extreme II Motherboard
Intel i7 920 Processor
OCZ Triple Buffer Memory: OCZ3P1600LB6GK (Only have 4GB installed the 3rd appears to be bad.)
eVGA GTX 285 1GB Graphics Card
On Board Sound
Samsung 1TB 7200RPM Sata Hard Drive
Liquid Cooled w/ CoolerMaster Aquagate Max
Corsair HX1000W PSU

Saiba Samurai · 02-25-2009, 07:27 PM

Sorry I just learned how to get the rest of the details...

Anyway, here they are!

Code:

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffffa6006fff000, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffffa6002a80e90, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000000, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

AUTOBUG_USER_LCID_STR:  ENU

AUTOBUG_OS_SKU:  1

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80001e38080
 fffffa6006fff000 

FAULTING_IP: 
+0
fffffa60`02a80e90 ??              ???

MM_INTERNAL_CODE:  0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

CURRENT_IRQL:  0

TRAP_FRAME:  fffffa600761e340 -- (.trap 0xfffffa600761e340)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa6006ffc000 rbx=0000000000000000 rcx=0000000000000c00
rdx=0000000000000c00 rsi=0000000000000000 rdi=0000000000000000
rip=fffffa6002a80e90 rsp=fffffa600761e4d0 rbp=0000000000000000
 r8=fffffa8006f6b000  r9=0000000000000000 r10=0000000000000000
r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
fffffa60`02a80e90 ??              ???
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80001c73361 to fffff80001c64350

STACK_TEXT:  
fffffa60`0761e248 fffff800`01c73361 : 00000000`00000050 fffffa60`06fff000 00000000`00000001 fffffa60`0761e340 : nt!KeBugCheckEx
fffffa60`0761e250 fffff800`01c62ed9 : 00000000`00000001 fffffa60`0761e3c0 00000000`00000000 fffffa80`06f6b018 : nt!MmAccessFault+0x1371
fffffa60`0761e340 fffffa60`02a80e90 : 00000000`ffffffff fffffa60`06fe4000 fffffa80`06f6b018 00000000`00000000 : nt!KiPageFault+0x119
fffffa60`0761e4d0 00000000`ffffffff : fffffa60`06fe4000 fffffa80`06f6b018 00000000`00000000 fffffa80`06f6b000 : 0xfffffa60`02a80e90
fffffa60`0761e4d8 fffffa60`06fe4000 : fffffa80`06f6b018 00000000`00000000 fffffa80`06f6b000 fffffa60`02a78834 : 0xffffffff
fffffa60`0761e4e0 fffffa80`06f6b018 : 00000000`00000000 fffffa80`06f6b000 fffffa60`02a78834 fffffa80`06f6b000 : 0xfffffa60`06fe4000
fffffa60`0761e4e8 00000000`00000000 : fffffa80`06f6b000 fffffa60`02a78834 fffffa80`06f6b000 00000000`00000000 : 0xfffffa80`06f6b018


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiPageFault+119
fffff800`01c62ed9 85c0            test    eax,eax

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiPageFault+119

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  48d1ba35

FAILURE_BUCKET_ID:  X64_0x50_nt!KiPageFault+119

BUCKET_ID:  X64_0x50_nt!KiPageFault+119

Followup: MachineOwner
---------

Saiba Samurai · 02-26-2009, 10:49 AM

No one seen this before?

Last night the 4GB of RAM checked out fine. Ran Prime95 for 12 hours with no problems.

Plan to run FurMark again...

**kinbard** · 02-26-2009, 10:57 AM

abhishek151989???? Spammer?
Saiba Samurai, do you only have this issue when playing warhammer? No other time?

Saiba Samurai · 02-26-2009, 03:12 PM

Quote:

Originally Posted by kinbard

abhishek151989???? Spammer?
Saiba Samurai, do you only have this issue when playing warhammer? No other time?

That's how it appears, but I don't have other games to test this out with.

Also I am not sure if I mentioned this here, since I am looking for help in so many places... But sometimes I can still hear sounds of other applications working while my screen is frozen black. It's hit or miss though, and I haven't see an actual BSOD yet.. only lockups.

**kinbard** · 02-27-2009, 07:57 AM

The file looks like you might be having networking issues with the site, as well as paging errors. It also mentions the vista driver, which I am going to assume is meaning the video driver. Have the game to launch as xp. That would be the first step I would try. If that fails, update your video driver. You could also increase your page file size, but I would try the other stuff first. Also check your network configurations for the game. I am not an online gamer, so I don't know how these games are set up.

02-26-2009, 10:49 AM	#4 (permalink)
Saiba Samurai Registered User Join Date: Feb 2009 Posts: 5 OS: Windows Vista x64 SP1	Re: Help me understand this dump file? No one seen this before? Last night the 4GB of RAM checked out fine. Ran Prime95 for 12 hours with no problems. Plan to run FurMark again...

02-26-2009, 10:57 AM	#5 (permalink)
kinbard TSF Enthusiast Join Date: Jun 2006 Location: Texas Posts: 3,459 OS: Experimenter	Re: Help me understand this dump file? abhishek151989???? Spammer? Saiba Samurai, do you only have this issue when playing warhammer? No other time? __________________ Half viking, half pirate, stronger than both XP Repair Malware Removal Vista Repair Downgrade Vista

02-27-2009, 07:57 AM	#7 (permalink)
kinbard TSF Enthusiast Join Date: Jun 2006 Location: Texas Posts: 3,459 OS: Experimenter	Re: Help me understand this dump file? The file looks like you might be having networking issues with the site, as well as paging errors. It also mentions the vista driver, which I am going to assume is meaning the video driver. Have the game to launch as xp. That would be the first step I would try. If that fails, update your video driver. You could also increase your page file size, but I would try the other stuff first. Also check your network configurations for the game. I am not an online gamer, so I don't know how these games are set up. __________________ Half viking, half pirate, stronger than both XP Repair Malware Removal Vista Repair Downgrade Vista