Virus may have cause internet access to be blocked ?

wkdlush07 · 02-18-2009, 04:51 AM

I been working on this problem for the last few days whn i realised tht a trojan horse back door entered my computer whn 'Norton' did not pick it up. I was advised by PC world to re-install Norton internet security but once it un-installed the computer shut its self down and i cannot reinstall it as the documents are no longer there. so i clicked on the my internet browser 'mozilla firefox' and it no longer was able to establish a connection :s so i checked other computers that i have in my house nd the internet connection was fine so i downloaded aVG and the updates files on to a memory stick a put it onto the infected computer and it found 4 trojan horse backdoor, generic 6 . aPPK virus which aVG the deleted and sent to virus vault but the problem is still occured tht i can no longer access my internet as whn it, connect it will only connect to the router ( but i cannot acces 192.168 etc no more ?) and all the ip settinging are default setting also there arnt no packets been sent or recieved :S ive tried flushing the dns , renew ip but it will not work . whn im connected it say connected with limited activity which i read means password is incorrect but i decided to take the password of my router to see and it came up with all the same results has anyone can any ideas that could possibly help me ??

wkdlush07 · 02-18-2009, 07:08 AM

i thought this forum was supposed to help people ?

joeten · 02-18-2009, 01:33 PM

hi you need to use nortons uninstall tool for you version and you will probably need the code you used when installing norton please also go to the security centre on the home page NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help for more help and please be patient as they tend to be very busy but will get to you asap

02-18-2009, 04:51 AM	#1 (permalink)
wkdlush07 Registered User Join Date: Feb 2009 Posts: 5 OS: windows vista home premium 32bit edition	Virus may have cause internet access to be blocked ? I been working on this problem for the last few days whn i realised tht a trojan horse back door entered my computer whn 'Norton' did not pick it up. I was advised by PC world to re-install Norton internet security but once it un-installed the computer shut its self down and i cannot reinstall it as the documents are no longer there. so i clicked on the my internet browser 'mozilla firefox' and it no longer was able to establish a connection :s so i checked other computers that i have in my house nd the internet connection was fine so i downloaded aVG and the updates files on to a memory stick a put it onto the infected computer and it found 4 trojan horse backdoor, generic 6 . aPPK virus which aVG the deleted and sent to virus vault but the problem is still occured tht i can no longer access my internet as whn it, connect it will only connect to the router ( but i cannot acces 192.168 etc no more ?) and all the ip settinging are default setting also there arnt no packets been sent or recieved :S ive tried flushing the dns , renew ip but it will not work . whn im connected it say connected with limited activity which i read means password is incorrect but i decided to take the password of my router to see and it came up with all the same results has anyone can any ideas that could possibly help me ??

02-18-2009, 07:08 AM	#2 (permalink)
wkdlush07 Registered User Join Date: Feb 2009 Posts: 5 OS: windows vista home premium 32bit edition	Re: Virus may have cause internet access to be blocked ? i thought this forum was supposed to help people ?

02-18-2009, 01:33 PM	#3 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,185 OS: vista	Re: Virus may have cause internet access to be blocked ? hi you need to use nortons uninstall tool for you version and you will probably need the code you used when installing norton please also go to the security centre on the home page NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help for more help and please be patient as they tend to be very busy but will get to you asap Last edited by joeten; 02-18-2009 at 01:35 PM.