Nero 7 Problem

UAE_KING · 01-30-2009, 10:39 AM

hello there,

I have a problem Uninstalling Nero 7.

because its not compatible with vista, I get a Message says:

" Internal Error:

Custom Action DLL crashed on last call in function 'NeroAg_UnregisterComEx'. The installer must now exit.

Crash Thread ID 2248
Current Thread ID 5320"

I really need to Uninstall it, any help will be hardly appreciated

Peace

Dmouse1 · 01-30-2009, 11:07 AM

Go to this Nero site and D/L update http://www,nero.com/download section ...hth...

UAE_KING · 01-30-2009, 01:35 PM

what do you mean download the update??

makinu1der2 · 01-30-2009, 07:34 PM

Quote:

Originally Posted by UAE_KING

what do you mean download the update??

Hello UAE_KING,

Try downloading the Nero 7 Clean Tool. This should completely

uninstall Nero from the system. Just download it from the link below.

http://www.nero.com/enu/support-nero...utilities.html

UAE_KING · 01-31-2009, 01:57 AM

Quote:

Originally Posted by makinu1der2

Hello UAE_KING,

Try downloading the Nero 7 Clean Tool. This should completely

uninstall Nero from the system. Just download it from the link below.

http://www.nero.com/enu/support-nero...utilities.html

Hello

I get a message says:

please help me

Peace.

makinu1der2 · 01-31-2009, 07:04 AM

Try to changes the settings in DEP. This may help and then try and uninstall the program.

http://helpdeskgeek.com/how-to/micro...opped-working/

Hope it helps.

UAE_KING · 02-04-2009, 07:42 AM

it still didnt work

man why wont it install :(

Help!

AMIGA500 · 02-04-2009, 08:20 AM

download the nero 8 trial (vista compatible) and install it. then, i think you can uninstall.

UAE_KING · 02-05-2009, 07:24 AM

thats the reason that i want to uninstall Nero 7.
because Nero 8 wont allow me to install unless i uninstall Nero 7

AMIGA500 · 02-05-2009, 01:34 PM

then erase the nero folder from the program files folder. you need to manually erase the program from the system. find all system files via windows search and erase them all. this should fix the problem.

makinu1der2 · 02-05-2009, 07:20 PM

Try using the Microsoft Cleanup Utility.

http://support.microsoft.com/kb/290301

Download it from the link above and see if you can then remove the program.

UAE_KING · 02-06-2009, 08:10 AM

Quote:

Originally Posted by makinu1der2

Try using the Microsoft Cleanup Utility.

http://support.microsoft.com/kb/290301

Download it from the link above and see if you can then remove the program.

your amazing man, thanks for helping me.

it worked

all thanks to you

makinu1der2 · 02-06-2009, 10:32 AM

Glad it sorted and thanks for posting back with the results.

UAE_KING · 02-07-2009, 04:15 AM

but nero 9 wont install.

you have a solution? if not its ok. atleast you helped :)

makinu1der2 · 02-07-2009, 07:37 AM

What happens when you try and install Nero 9?

What is the error message?

UAE_KING · 02-09-2009, 06:24 AM

First it gives me this (although I unistalled all Nero Versions):

I click yes but:

then it gives me this:

UAE_KING · 02-11-2009, 08:20 AM

Any Help??

geslink · 02-11-2009, 09:04 AM

Hi,
A roll-back of the Nero 9 installation, was with me (and often without any message), caused by too less free space on the internal HDD-systempartition concerned. Nero-installations fill the useraccountfolder Temp* with installationfiles but often don't delete them after installation - just delete the contents of Temp* manually and also empty the wastebasket before trying to install Nero and empty Temp* again after installation. Be sure to have at least 1,5 GB free space on your system-partition also in case that you might install the program itself in another HDD-partition.
Delete Temp-contents by SHIFT+Del to avoid an overfilled wastebasket.

*) The folderpath to Temp is:
For WindowsXP: Documents and setting > useraccountname > Localsettings** > Temp
For Vista: Users > useraccountname > AppData** > Local > Temp

**) These folders are normally hidden > goto foldersettings and mark (temporarely) Show hidden files and folders.

Note: since my OS are in danish, the english names are my guess.

Did this help?
Regards, Geslink. DK.

UAE_KING · 02-16-2009, 07:55 AM

ill try

but thanks for posting though

UAE_KING · 02-21-2009, 06:25 AM

Quote:

Originally Posted by geslink

Hi,
A roll-back of the Nero 9 installation, was with me (and often without any message), caused by too less free space on the internal HDD-systempartition concerned. Nero-installations fill the useraccountfolder Temp* with installationfiles but often don't delete them after installation - just delete the contents of Temp* manually and also empty the wastebasket before trying to install Nero and empty Temp* again after installation. Be sure to have at least 1,5 GB free space on your system-partition also in case that you might install the program itself in another HDD-partition.
Delete Temp-contents by SHIFT+Del to avoid an overfilled wastebasket.

*) The folderpath to Temp is:
For WindowsXP: Documents and setting > useraccountname > Localsettings** > Temp
For Vista: Users > useraccountname > AppData** > Local > Temp

**) These folders are normally hidden > goto foldersettings and mark (temporarely) Show hidden files and folders.

Note: since my OS are in danish, the english names are my guess.

Did this help?
Regards, Geslink. DK.

How Do I know If it is for Nero??

in other words, how do i find the nero content

01-30-2009, 10:39 AM	#1 (permalink)
UAE_KING Registered User Join Date: Dec 2008 Posts: 21 OS: vista home edition	Nero 7 Problem hello there, I have a problem Uninstalling Nero 7. because its not compatible with vista, I get a Message says: " Internal Error: Custom Action DLL crashed on last call in function 'NeroAg_UnregisterComEx'. The installer must now exit. Crash Thread ID 2248 Current Thread ID 5320" I really need to Uninstall it, any help will be hardly appreciated Peace Last edited by UAE_KING; 01-30-2009 at 10:46 AM. Reason: putting the messege

01-30-2009, 11:07 AM	#2 (permalink)
Dmouse1 Registered User Join Date: Aug 2005 Location: big town Prosser Wa. Posts: 243 OS: win Vista Home Premium	Re: Nero 7 Problem Go to this Nero site and D/L update http://www,nero.com/download section ...hth...

01-30-2009, 01:35 PM	#3 (permalink)
UAE_KING Registered User Join Date: Dec 2008 Posts: 21 OS: vista home edition	Re: Nero 7 Problem what do you mean download the update??

01-31-2009, 07:04 AM	#6 (permalink)
makinu1der2 Tech Hardware Team Join Date: Jan 2008 Location: Florida Posts: 2,029 OS: Vista Home Premium SP1,Win XP SP3,Ubuntu 9.04,Sabayon 4,Windows 7 RC1 x64 My System	Re: Nero 7 Problem Try to changes the settings in DEP. This may help and then try and uninstall the program. http://helpdeskgeek.com/how-to/micro...opped-working/ Hope it helps.

02-04-2009, 07:42 AM	#7 (permalink)
UAE_KING Registered User Join Date: Dec 2008 Posts: 21 OS: vista home edition	Re: Nero 7 Problem it still didnt work man why wont it install :( Help!

02-04-2009, 08:20 AM	#8 (permalink)
AMIGA500 Registered User Join Date: Feb 2009 Posts: 53 OS: XP PRO SP3, VISTA ULT SP1	Re: Nero 7 Problem download the nero 8 trial (vista compatible) and install it. then, i think you can uninstall.

02-05-2009, 07:24 AM	#9 (permalink)
UAE_KING Registered User Join Date: Dec 2008 Posts: 21 OS: vista home edition	Re: Nero 7 Problem thats the reason that i want to uninstall Nero 7. because Nero 8 wont allow me to install unless i uninstall Nero 7

02-05-2009, 01:34 PM	#10 (permalink)
AMIGA500 Registered User Join Date: Feb 2009 Posts: 53 OS: XP PRO SP3, VISTA ULT SP1	Re: Nero 7 Problem then erase the nero folder from the program files folder. you need to manually erase the program from the system. find all system files via windows search and erase them all. this should fix the problem.

02-05-2009, 07:20 PM	#11 (permalink)
makinu1der2 Tech Hardware Team Join Date: Jan 2008 Location: Florida Posts: 2,029 OS: Vista Home Premium SP1,Win XP SP3,Ubuntu 9.04,Sabayon 4,Windows 7 RC1 x64 My System	Re: Nero 7 Problem Try using the Microsoft Cleanup Utility. http://support.microsoft.com/kb/290301 Download it from the link above and see if you can then remove the program.

02-06-2009, 10:32 AM	#13 (permalink)
makinu1der2 Tech Hardware Team Join Date: Jan 2008 Location: Florida Posts: 2,029 OS: Vista Home Premium SP1,Win XP SP3,Ubuntu 9.04,Sabayon 4,Windows 7 RC1 x64 My System	Re: Nero 7 Problem Glad it sorted and thanks for posting back with the results.

02-07-2009, 04:15 AM	#14 (permalink)
UAE_KING Registered User Join Date: Dec 2008 Posts: 21 OS: vista home edition	Re: Nero 7 Problem but nero 9 wont install. you have a solution? if not its ok. atleast you helped :)

02-07-2009, 07:37 AM	#15 (permalink)
makinu1der2 Tech Hardware Team Join Date: Jan 2008 Location: Florida Posts: 2,029 OS: Vista Home Premium SP1,Win XP SP3,Ubuntu 9.04,Sabayon 4,Windows 7 RC1 x64 My System	Re: Nero 7 Problem What happens when you try and install Nero 9? What is the error message?

02-09-2009, 06:24 AM	#16 (permalink)
UAE_KING Registered User Join Date: Dec 2008 Posts: 21 OS: vista home edition	Re: Nero 7 Problem First it gives me this (although I unistalled all Nero Versions): I click yes but: then it gives me this:

02-11-2009, 08:20 AM	#17 (permalink)
UAE_KING Registered User Join Date: Dec 2008 Posts: 21 OS: vista home edition	Re: Nero 7 Problem Any Help??

02-11-2009, 09:04 AM	#18 (permalink)
geslink Registered User Join Date: Jul 2008 Posts: 15 OS: WinXP.SP3, Vista Home Premium.SP1, Vista Business	Re: Nero 7 Problem Hi, A roll-back of the Nero 9 installation, was with me (and often without any message), caused by too less free space on the internal HDD-systempartition concerned. Nero-installations fill the useraccountfolder Temp* with installationfiles but often don't delete them after installation - just delete the contents of Temp* manually and also empty the wastebasket before trying to install Nero and empty Temp* again after installation. Be sure to have at least 1,5 GB free space on your system-partition also in case that you might install the program itself in another HDD-partition. Delete Temp-contents by SHIFT+Del to avoid an overfilled wastebasket. ) The folderpath to Temp is: For WindowsXP: Documents and setting > useraccountname > Localsettings* > Temp For Vista: Users > useraccountname > AppData > Local > Temp ) These folders are normally hidden > goto foldersettings and mark (temporarely) Show hidden files and folders. Note: since my OS are in danish, the english names are my guess. Did this help? Regards, Geslink. DK. Last edited by geslink; 02-11-2009 at 09:32 AM.

02-16-2009, 07:55 AM	#19 (permalink)
UAE_KING Registered User Join Date: Dec 2008 Posts: 21 OS: vista home edition	Re: Nero 7 Problem ill try but thanks for posting though