Help Please

mantropik · 01-21-2009, 06:01 AM

Hi,

Please cann somebody help.

I tried to turn my laptop on last night and it wouldn't let me log in. Instead a blue screen appeared with the following message.

'A problem has been detected with windows and windows has been shut down to prevent damage to your computer. If this is the first time you've seen this stop error screen, follow these steps: Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer for any new windows updates you might need.
If problems continue disable or remove any new installed hardware or software. Disable BIOS options such as caching or shadowing. If you need to use safe mode to disable or remove components restart your computer and press f8 to select advanced start up options and then select safe mode.
Technical information: xxx stop: 0x000 C1F5 (0x0000 0000 0x0000 0000 0x0000 0000 0x0000 0000).'

As I have not installed any new soft or hardware and the laptop came with Vista Home Premium already installed, I don't know what this means.

Can anybody help resolve this.

dai · 01-21-2009, 08:21 AM

the only fix i could find was achieved by a reinstall of the operating system
i have never run into that particular error before

mantropik · 01-21-2009, 08:46 AM

Will this cause me to lose all files on the computer?

**nickster_uk** · 01-21-2009, 08:48 AM

http://support.microsoft.com/kb/946084

Scroll to the bottom of the page for info on a workaround.

mantropik · 01-21-2009, 09:21 AM

Thanks for this. I will give it ago.

01-21-2009, 06:01 AM	#1 (permalink)
mantropik Registered User Join Date: Jan 2009 Posts: 3 OS: VistaHome Premium	Help Please Hi, Please cann somebody help. I tried to turn my laptop on last night and it wouldn't let me log in. Instead a blue screen appeared with the following message. 'A problem has been detected with windows and windows has been shut down to prevent damage to your computer. If this is the first time you've seen this stop error screen, follow these steps: Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any new windows updates you might need. If problems continue disable or remove any new installed hardware or software. Disable BIOS options such as caching or shadowing. If you need to use safe mode to disable or remove components restart your computer and press f8 to select advanced start up options and then select safe mode. Technical information: xxx stop: 0x000 C1F5 (0x0000 0000 0x0000 0000 0x0000 0000 0x0000 0000).' As I have not installed any new soft or hardware and the laptop came with Vista Home Premium already installed, I don't know what this means. Can anybody help resolve this.

01-21-2009, 08:21 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,759 OS: win 7 32x 64x rtm	Re: Help Please the only fix i could find was achieved by a reinstall of the operating system i have never run into that particular error before __________________

01-21-2009, 08:46 AM	#3 (permalink)
mantropik Registered User Join Date: Jan 2009 Posts: 3 OS: VistaHome Premium	Re: Help Please Will this cause me to lose all files on the computer?

01-21-2009, 08:48 AM	#4 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 7,043 OS: XP Pro SP3, Windows 7 Ultimate, Ubuntu v8.04 My System	Re: Help Please http://support.microsoft.com/kb/946084 Scroll to the bottom of the page for info on a workaround. __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 4GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| Maxtor DiamondMax 22 500GB, Maxtor DiamondMax 23 500GB & 2xMaxtor DiamondMax 21 250GB SATA HDDs \| Thermaltake CL-P0114 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

01-21-2009, 09:21 AM	#5 (permalink)
mantropik Registered User Join Date: Jan 2009 Posts: 3 OS: VistaHome Premium	Re: Help Please Thanks for this. I will give it ago.