[SOLVED] SP1 problems

CDN1212 · 01-20-2009, 11:12 PM

I've tried to install Service Pack 1 (SP1) on my computer 4 times now, and It doesn't seem to work. It will get to 100% on step 3, and then just says that it did not install, and then reverts back all my settings. This last time however, when it restored my settings, it screwed up my volume and quicktouch drivers, which caused me to have to restore it to an earlier time. Now everything is working, but I was wondering if you guys had any idea what could be causing this to happen, so i can install this important update. I ran CHKDSK, and it didn't show any problems.

HP Pavilion dv6700 Notebook PC
32-bit OS

.....and here are the error details for SP1..

Windows Vista Service Pack 1 (KB936330)

Installation date: ‎1/‎20/‎2009 5:23 PM

Installation status: Failed

Error details: Code 80041315

I've never had any crashes or any major problems that I can think of that may have caused this.

No viruses/trojans/etc...

sorry if i missed anything that you needed to know.

I'm hoping you guys can help me out..

thank you for your time.

makinu1der2 · 01-20-2009, 11:22 PM

Hello CDN1212,

Are you trying to install the update through Windows Update?

Have you tried installing the standalone installer.

What Anti-virus/Firewall or you using? Did you try disabling it before installing SP1.

http://windowshelp.microsoft.com/win...6f2021033.mspx

**nickster_uk** · 01-20-2009, 11:23 PM

Hi CDN1212, welcome to the forums..

try again but this time disable your anti-virus/firewall program during the process.

Do you use McAfee?

CDN1212 · 01-20-2009, 11:38 PM

Yes, i used the windows update version.
I haven't tried the standalone installer, I'll try that tomorrow, and see if anything changes.

I am using Mcafee, so I'll make sure to disable that as well. Since firewalls and such interfere, should I disable windows firewall as well?

btw, thanks for the quick replies.

**nickster_uk** · 01-21-2009, 12:54 AM

Well if your McAfee program includes a firewall, you should definitely disable one of them as it can lead to severe issues having more than one firewall or anti-virus program running at the same time.

CDN1212 · 01-21-2009, 06:13 PM

I got halfway through downloading the standalone and it stopped, and after about 10 minutes, i canceled it. when i went back to the page with the download link, I got a "We're sorry, the page you requested cannot be found. I can't get to it anymore, is their another place that I can download this at? I'd search myself, but I want to make sure it is legit.

makinu1der2 · 01-21-2009, 07:01 PM

I was unable to get to the site about 30 minutes ago as I was getting the same error.

Just tried and was able to get to the Microsoft download link.

http://www.microsoft.com/downloads/d...displaylang=en

**nickster_uk** · 01-22-2009, 01:11 AM

Try this...

Disable the Windows Update and Background Intelligent Transfer Services by following these instructions:
- Click Start -> Run -> type:
services.msc
- Click OK
- Scroll down to and double click:
Background Intelligent Transfer Service
- Using the drop down box, change the startup type to 'Disabled' then click 'Stop' then OK
- Scroll down to and double click:
Windows Update
- Using the drop down box, change the startup type to 'Disabled' then click 'Stop' then OK

Once you have done that, go to the following location:
C:\Windows\SoftwareDistribution\Download

Delete the entire contents of this folder. These are just the downloaded Windows Update files, after running Windows Update, these serve no purpose at all and are safe to delete...plus you're able to reclaim some space in the process too.

Once you have done that, go back to services.msc and reverse the changes you made to Windows Update and the Background Intelligent Transfer Services (double click them, change startup type to 'Automatic', click 'Apply' then 'Start' then OK.

Then disable McAfee and try running Windows Update again...from the Start Menu or:
- Start -> Run -> type:
wuapp.exe
- Click Ok

Let us know if that helps please

CDN1212 · 01-22-2009, 05:06 PM

nickster_UK, I followed your last posts directions. I'm not sure if it was disabling Mcafee, or clearing the old updates, or if it was both, but it worked this time. I didn't even have to use the standalone. Thanks for all for your help guys, I really appreciate it.

**nickster_uk** · 01-22-2009, 05:08 PM

No probs...glad you got it sorted

01-20-2009, 11:12 PM	#1 (permalink)
CDN1212 Registered User Join Date: Jan 2009 Location: Oro Valley Posts: 4 OS: Windows Vista	[SOLVED] SP1 problems I've tried to install Service Pack 1 (SP1) on my computer 4 times now, and It doesn't seem to work. It will get to 100% on step 3, and then just says that it did not install, and then reverts back all my settings. This last time however, when it restored my settings, it screwed up my volume and quicktouch drivers, which caused me to have to restore it to an earlier time. Now everything is working, but I was wondering if you guys had any idea what could be causing this to happen, so i can install this important update. I ran CHKDSK, and it didn't show any problems. HP Pavilion dv6700 Notebook PC 32-bit OS .....and here are the error details for SP1.. Windows Vista Service Pack 1 (KB936330) Installation date: ‎1/‎20/‎2009 5:23 PM Installation status: Failed Error details: Code 80041315 I've never had any crashes or any major problems that I can think of that may have caused this. No viruses/trojans/etc... sorry if i missed anything that you needed to know. I'm hoping you guys can help me out.. thank you for your time.

01-20-2009, 11:22 PM	#2 (permalink)
makinu1der2 Tech Hardware Team Join Date: Jan 2008 Location: Florida Posts: 2,032 OS: Vista Home Premium SP1,Win XP SP3,Ubuntu 9.04,Sabayon 4,Windows 7 RC1 x64 My System	Re: SP1 problems Hello CDN1212, Are you trying to install the update through Windows Update? Have you tried installing the standalone installer. What Anti-virus/Firewall or you using? Did you try disabling it before installing SP1. http://windowshelp.microsoft.com/win...6f2021033.mspx

01-20-2009, 11:23 PM	#3 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 7,043 OS: XP Pro SP3, Windows 7 Ultimate, Ubuntu v8.04 My System	Re: SP1 problems Hi CDN1212, welcome to the forums.. try again but this time disable your anti-virus/firewall program during the process. Do you use McAfee? __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 4GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| Maxtor DiamondMax 22 500GB, Maxtor DiamondMax 23 500GB & 2xMaxtor DiamondMax 21 250GB SATA HDDs \| Thermaltake CL-P0114 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

01-20-2009, 11:38 PM	#4 (permalink)
CDN1212 Registered User Join Date: Jan 2009 Location: Oro Valley Posts: 4 OS: Windows Vista	Re: SP1 problems Yes, i used the windows update version. I haven't tried the standalone installer, I'll try that tomorrow, and see if anything changes. I am using Mcafee, so I'll make sure to disable that as well. Since firewalls and such interfere, should I disable windows firewall as well? btw, thanks for the quick replies.

01-21-2009, 12:54 AM	#5 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 7,043 OS: XP Pro SP3, Windows 7 Ultimate, Ubuntu v8.04 My System	Re: SP1 problems Well if your McAfee program includes a firewall, you should definitely disable one of them as it can lead to severe issues having more than one firewall or anti-virus program running at the same time. __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 4GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| Maxtor DiamondMax 22 500GB, Maxtor DiamondMax 23 500GB & 2xMaxtor DiamondMax 21 250GB SATA HDDs \| Thermaltake CL-P0114 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

01-21-2009, 06:13 PM	#6 (permalink)
CDN1212 Registered User Join Date: Jan 2009 Location: Oro Valley Posts: 4 OS: Windows Vista	Re: SP1 problems I got halfway through downloading the standalone and it stopped, and after about 10 minutes, i canceled it. when i went back to the page with the download link, I got a "We're sorry, the page you requested cannot be found. I can't get to it anymore, is their another place that I can download this at? I'd search myself, but I want to make sure it is legit.

01-21-2009, 07:01 PM	#7 (permalink)
makinu1der2 Tech Hardware Team Join Date: Jan 2008 Location: Florida Posts: 2,032 OS: Vista Home Premium SP1,Win XP SP3,Ubuntu 9.04,Sabayon 4,Windows 7 RC1 x64 My System	Re: SP1 problems I was unable to get to the site about 30 minutes ago as I was getting the same error. Just tried and was able to get to the Microsoft download link. http://www.microsoft.com/downloads/d...displaylang=en

01-22-2009, 01:11 AM	#8 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 7,043 OS: XP Pro SP3, Windows 7 Ultimate, Ubuntu v8.04 My System	Re: SP1 problems Try this... Disable the Windows Update and Background Intelligent Transfer Services by following these instructions: - Click Start -> Run -> type: services.msc - Click OK - Scroll down to and double click: Background Intelligent Transfer Service - Using the drop down box, change the startup type to 'Disabled' then click 'Stop' then OK - Scroll down to and double click: Windows Update - Using the drop down box, change the startup type to 'Disabled' then click 'Stop' then OK Once you have done that, go to the following location: C:\Windows\SoftwareDistribution\Download Delete the entire contents of this folder. These are just the downloaded Windows Update files, after running Windows Update, these serve no purpose at all and are safe to delete...plus you're able to reclaim some space in the process too. Once you have done that, go back to services.msc and reverse the changes you made to Windows Update and the Background Intelligent Transfer Services (double click them, change startup type to 'Automatic', click 'Apply' then 'Start' then OK. Then disable McAfee and try running Windows Update again...from the Start Menu or: - Start -> Run -> type: wuapp.exe - Click Ok Let us know if that helps please __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 4GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| Maxtor DiamondMax 22 500GB, Maxtor DiamondMax 23 500GB & 2xMaxtor DiamondMax 21 250GB SATA HDDs \| Thermaltake CL-P0114 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

01-22-2009, 05:06 PM	#9 (permalink)
CDN1212 Registered User Join Date: Jan 2009 Location: Oro Valley Posts: 4 OS: Windows Vista	Re: SP1 problems nickster_UK, I followed your last posts directions. I'm not sure if it was disabling Mcafee, or clearing the old updates, or if it was both, but it worked this time. I didn't even have to use the standalone. Thanks for all for your help guys, I really appreciate it.

01-22-2009, 05:08 PM	#10 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 7,043 OS: XP Pro SP3, Windows 7 Ultimate, Ubuntu v8.04 My System	Re: SP1 problems No probs...glad you got it sorted __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 4GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| Maxtor DiamondMax 22 500GB, Maxtor DiamondMax 23 500GB & 2xMaxtor DiamondMax 21 250GB SATA HDDs \| Thermaltake CL-P0114 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?