Vista will not BURN

bsale · 12-23-2008, 07:38 PM

Hi JC,

This sounds very similar to my situation. I have a new (October 08) HP Pavillion with Vista 64bit Home Preimum. I have read through most of the posts here, when I have checked the registry location referenced in http://support.microsoft.com/kb/929461 and did NOT find either upper or lower keys.

I can burn CD/DVD's through Windows Explorer but cannot burn from applications such as I-Tunes or Quicken.

Your guidance is appreciated.

**jcgriff2** · 12-24-2008, 04:54 AM

Hi -

Happy Holidays!

I moved post to your own thread. The thread it references:

[SOLVED] Can You Read This? [DVD Burning Issues]

Please follow the instructions HERE. Attach your zip file to the next post.

Before doing so... please attempt burns w/ both iTunes and Quicken (This is financial software - are you burning back-ups?).

How do you burn with Quicken? How old is it? Do you have the most recent iTunes version?

Regards. . .

jcgriff2

.

bsale · 12-24-2008, 02:35 PM

Hi JC,

Happy Holidays to you as well!

I have reverenced the versions of both I-Tunes and Quicken below.
I-Tunes version 8.0.2.20
Quicken 2008 R9

You will also find attached a screen scrape of I-Tunes when I attempted to burn a CD out of I-tunes. In Quicken I desire to perform a backup of the data base to a CD. As another aside I have Norton 360 on this box and it's backup element does not see the DVD/CD either.

Thank you again for your help!

Regard,
Bob

**zuluclayman** · 12-24-2008, 03:11 PM

Have you recently installed an older version of any phone software such as Nokia PC suite? I had similar messages from iTunes and it was traced by a friend of mine who is a tech support to this. Apparently the older versions (those that may have come on disc with the phone) are not particularly compatible with Vista.
Any other software installs just before this started happening - there are a number of software items out there that are not Vista friendly.

bsale · 12-24-2008, 04:45 PM

No phone's

All the applications I added/purchased I checked first with the Vista compatibility page, not that the compatibility page is perfect but I did review that first.

Thank you for the tip!

Cheers!
Bob

poker158149 · 12-24-2008, 05:20 PM

It says you should re-install iTunes. Maybe you should try to.
Sometimes, when aprogram installs, if something happens, some files might be left out.
It would be best if you uninstalled iTunes, then re-installed it and made sure everything goes smooth without inturruptions.
Then try.

**zuluclayman** · 12-24-2008, 05:49 PM

Another suggestion:
have a look at this from Microsoft Support - I had forgotten this in previous post - this was the first suggestion from tech support where I bought my computer - didn't do the job for me but might for you.
A number of programs (including iTunes) install upper or lower filters that somehow cause conflicts in vista.

bsale · 12-25-2008, 11:38 AM

Hi Zuluclayman,

In this case I have scowered many if not most of the posts that apply or seem to apply. I have gone through the regedit process and oddly enough the registry does not have either upper or lower keys for that particular register.

I have uninstalled and re-installed i-Tunes at least 4 times with no satisfaction.

Thank you for your suggestions, truly!

Bob

**jcgriff2** · 12-26-2008, 04:53 AM

Hi. . .

1st item, please - run DxDiag and save as text file -
STAR | type dxdiag - bottom-center "save as text...".

Also - Vista System Health Report - PERFMON -
START | perfmon /report - save as HTML file

Zip them up and attach.

So your CD/DVD burners are working fine - just not for iTunes or Quicken..? Have you tried any other burn software?

One thing that I noticed in the many reports (THANK YOU !) is that iTunes runs out of the "\Program Files (x86)" folder - not "Program Files" - which is x64. Since all device drivers have to be x64 and digitally signed, I suspect that iTunes either doesn't have an x64 driver or if so, it is not digitally signed and therefore is not installed. I think Quicken is x86 as well , but I haven't yet located its program install to confirm. Do you go through the "burn" process w/ both then just end up ruining CD/DVDs? Does it just fail when it is trying to burn - or how far do you get in the process? I have not used either package.

I found the following in loaded driver listing... Can you tell me what it is?

Code:

pcd5srvc{e2af211b-86da020a-05040000} 	
PCD5SRVC{E2AF211B-86DA020A-05040000} - PCDR Kernel Mode Service
 Helper Driver	\??\c:\program~2\pc-doc~1\pcd5srvc_x64.pkms	Kernel Driver

Time to ask about Norton 360. I see in WERCON that Norton is failing rather frequently. I do not like Internet Security Suites like NIS, 360, KIS, etc... I have seen 1000's of BSOD cases from these Intnet sec packages. I suggest that you get rid of both via removal tools:

McAfee -- http://service.mcafee.com/FAQDocumen...107083&lc=1033

Norton -- ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Re-boot after each, then reset the Windows Firewall to default settings. If you are looking for free anti-virus software, try AVG 8 - http://free.avg.com/download?prd=afe

The batch script you ran dumped 35,000 system event logs records. 29,826 of them over the last few days were this - Norton failing to start b/c unknown device INOP:

Code:

Event[34999]:
  Log Name: System
  Source: Service Control Manager
  Date: 2008-12-09  T  07:20:58.000
  Event ID: 7000
  Level: Error
  Description:
 
The SYMTDI service failed to start due to the following error:
 A device attached to the system is not functioning.

I also took note that you still had at least a portion of McAfee running and crashing your system after the Norton install. This is not good. Use the respective removal on each executed at elevated administrative level (right-click on icon, select Run as Administrator). Here are a few lines from WERCON depicting 3 app crashes - Regedit fails followed by Norton then McAfee:

Code:

12/2/2008 6:37 AM	Application Error	Faulting application Regedit.exe, version 6.0.6001.18000, time stamp 0x47918ae8, faulting module ADVAPI32.dll, version 6.0.6001.18000, time stamp 0x4791a64b, exception code 0xc00000fd, fault offset 0x0003ef7a, process id 0xbc8, application start time 0x01c9544749a8f89a.	
12/3/2008 4:34 AM	Application Error	Faulting application LuComServer_3_4.EXE, version 3.4.1.238, time stamp 0x48932a97, faulting module npcLuCbk.dll, version 2008.8.0.7, time stamp 0x47bdffd9, exception code 0xc0000005, fault offset 0x00009b24, process id 0xcb0, application start time 0x01c95500788f325d.	
12/6/2008 6:14 PM	Application Error	Faulting application mcupdate.EXE, version 6.0.6001.18115, time stamp 0x48980fcf, faulting module KERNEL.dll, version 6.0.6001.18000, time stamp 0x4791ada5, exception code 0xe0434f4d, fault offset 0x000000000002649d, process id 0x19c4, application start time 0x01c957cddebbe5d0.

When I un-zipped your attachment, I was somewhat surprised to find a lone kernel mini dump from a BSOD. Then I noticed the crash date during processing - Fri Aug 8 11:42:13.763 2008 (GMT-5). This happened ~ 2 months before you bought the laptop. I would contact the manufacturer - this is wrong and bad business practices. The bugcheck:

0x116 (0xfffffa80051f94e0, 0xfffffa6003a17c60, 0xffffffffc00000b5, 0xa), probable cause = nvlddmkm.sys - NVIDIA.

0x116 = VIDEO_TDR_ ERROR - an error (timeout) occurred during an attempt to reset the display driver.

I suggest that you go into WERCON and see if Problem History still there and if so, how many BSODs and appcrashes are there.

That is it for now. Please send those 2 files. I'll be back later today.

Regards. . .

jcgriff2

.

EDIT: Go into Device Manager (devmgmt.msc) and un-install the drivers under DVD/CD; re-boot. Vista will re-install on its own.

.

.

0x116 BSOD mini kernel dump log

Code:

Microsoft (R) Windows Debugger Version 6.10.0003.233 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [A:\D\#Dumps\bsale_Vista_12-26-08_NO_BURN_DVD\Mini091608-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*a:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows Server 2008/Windows Vista SP1 Kernel Version 6001 (Service Pack 1) MP (3 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6001.18000.amd64fre.longhorn_rtm.080118-1840
Machine Name:
Kernel base = 0xfffff800`01a12000 PsLoadedModuleList = 0xfffff800`01bd7db0
Debug session time: Fri Aug  8 11:42:13.763 2008 (GMT-5)
System Uptime: 1 days 8:41:16.028
Loading Kernel Symbols
...............................................................
................................................................
..........
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80051f94e0, fffffa6003a17c60, ffffffffc00000b5, a}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+8c60 )

Followup: MachineOwner
---------

0: kd>  !analyze -v;r;kv;lmtn;lmtsmn;.bugcheck;
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80051f94e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffffa6003a17c60, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc00000b5, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000a, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+8c60
fffffa60`03a17c60 ??              ???

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffffa60`005d6a08 fffffa60`0374b398 : 00000000`00000116 fffffa80`051f94e0 fffffa60`03a17c60 ffffffff`c00000b5 : nt!KeBugCheckEx
fffffa60`005d6a10 fffffa60`0374b29e : fffffa60`03a17c60 fffffa80`051f94e0 fffffa80`0957b540 fffffa80`051f94e0 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffffa60`005d6a50 fffffa60`03705d8a : 00000000`0048de60 00000000`c00000b5 fffffa80`0957b540 00000000`007317eb : dxgkrnl!TdrIsRecoveryRequired+0x242
fffffa60`005d6a90 fffffa60`037c626b : 00000000`00000000 00000000`00000002 00000000`00000002 00000000`00000002 : dxgkrnl!VidSchiReportHwHang+0x312
fffffa60`005d6b40 fffffa60`037c4e6d : fffffa80`0957b540 fffffa80`00000000 00000000`007317eb fffffa80`0957b540 : dxgkrnl!VidSchiCheckHwProgress+0x7b
fffffa60`005d6b70 fffffa60`0370a0f8 : ffffffff`ff676980 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl!VidSchiWaitForSchedulerEvents+0x199
fffffa60`005d6bf0 fffffa60`037c4c8d : 00000000`00000000 fffffa80`04f5e010 00000000`00000080 fffffa80`0957b540 : dxgkrnl!VidSchiScheduleCommandToRun+0x398
fffffa60`005d6d10 fffff800`01c8ade3 : fffffa80`094919f0 fffff800`01a61677 00000000`00000000 00000000`00000001 : dxgkrnl!VidSchiWorkerThread+0x95
fffffa60`005d6d50 fffff800`01aa1536 : fffff800`01b86680 fffffa80`094919f0 fffff800`01b8bb80 00000000`00000001 : nt!PspSystemThreadStartup+0x57
fffffa60`005d6d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+8c60
fffffa60`03a17c60 ??              ???

SYMBOL_NAME:  nvlddmkm+8c60

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  475f59b7

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

rax=fffffa80051bfc10 rbx=fffffa80051f94e0 rcx=0000000000000116
rdx=fffffa80051f94e0 rsi=000000000000000a rdi=fffffa80058c5000
rip=fffff80001a67390 rsp=fffffa60005d6a08 rbp=ffffffffc00000b5
 r8=fffffa6003a17c60  r9=ffffffffc00000b5 r10=ffffffffffe7fb40
r11=00000000000007ff r12=fffffa8004f5e010 r13=0000000000000001
r14=0000000000000000 r15=fffffa800957bd08
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000286
nt!KeBugCheckEx:
fffff800`01a67390 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffffa60`005d6a10=0000000000000116
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffffa60`005d6a08 fffffa60`0374b398 : 00000000`00000116 fffffa80`051f94e0 fffffa60`03a17c60 ffffffff`c00000b5 : nt!KeBugCheckEx
fffffa60`005d6a10 fffffa60`0374b29e : fffffa60`03a17c60 fffffa80`051f94e0 fffffa80`0957b540 fffffa80`051f94e0 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffffa60`005d6a50 fffffa60`03705d8a : 00000000`0048de60 00000000`c00000b5 fffffa80`0957b540 00000000`007317eb : dxgkrnl!TdrIsRecoveryRequired+0x242
fffffa60`005d6a90 fffffa60`037c626b : 00000000`00000000 00000000`00000002 00000000`00000002 00000000`00000002 : dxgkrnl!VidSchiReportHwHang+0x312
fffffa60`005d6b40 fffffa60`037c4e6d : fffffa80`0957b540 fffffa80`00000000 00000000`007317eb fffffa80`0957b540 : dxgkrnl!VidSchiCheckHwProgress+0x7b
fffffa60`005d6b70 fffffa60`0370a0f8 : ffffffff`ff676980 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl!VidSchiWaitForSchedulerEvents+0x199
fffffa60`005d6bf0 fffffa60`037c4c8d : 00000000`00000000 fffffa80`04f5e010 00000000`00000080 fffffa80`0957b540 : dxgkrnl!VidSchiScheduleCommandToRun+0x398
fffffa60`005d6d10 fffff800`01c8ade3 : fffffa80`094919f0 fffff800`01a61677 00000000`00000000 00000000`00000001 : dxgkrnl!VidSchiWorkerThread+0x95
fffffa60`005d6d50 fffff800`01aa1536 : fffff800`01b86680 fffffa80`094919f0 fffff800`01b8bb80 00000000`00000001 : nt!PspSystemThreadStartup+0x57
fffffa60`005d6d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
start             end                 module name
fffff800`01a12000 fffff800`01f2a000   nt       ntkrnlmp.exe Sat Jan 19 01:03:35 2008 (479192B7)
fffff800`01f2a000 fffff800`01f70000   hal      hal.dll      Sat Jan 19 02:55:25 2008 (4791ACED)
fffff960`000a0000 fffff960`00350000   win32k   win32k.sys   unavailable (00000000)
fffff960`004b0000 fffff960`004ba000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff960`00680000 fffff960`00691000   cdd      cdd.dll      unavailable (00000000)
fffffa60`0060c000 fffffa60`00616000   kdcom    kdcom.dll    Sat Jan 19 02:58:25 2008 (4791ADA1)
fffffa60`00616000 fffffa60`0062a000   PSHED    PSHED.dll    Sat Jan 19 02:58:13 2008 (4791AD95)
fffffa60`0062a000 fffffa60`00687000   CLFS     CLFS.SYS     Sat Jan 19 00:53:58 2008 (47919076)
fffffa60`00687000 fffffa60`00738000   CI       CI.dll       Sat Jan 19 02:57:59 2008 (4791AD87)
fffffa60`00738000 fffffa60`0079e000   volmgrx  volmgrx.sys  Sat Jan 19 01:29:45 2008 (479198D9)
fffffa60`0079e000 fffffa60`007ca000   CLASSPNP CLASSPNP.SYS Sat Jan 19 01:28:53 2008 (479198A5)
fffffa60`007ca000 fffffa60`007ee000   ataport  ataport.SYS  Sat Jan 19 01:28:52 2008 (479198A4)
fffffa60`00801000 fffffa60`008db000   Wdf01000 Wdf01000.sys Sat Jan 19 01:33:27 2008 (479199B7)
fffffa60`008db000 fffffa60`008e9000   WDFLDR   WDFLDR.SYS   Sat Jan 19 01:32:33 2008 (47919981)
fffffa60`008e9000 fffffa60`0093f000   acpi     acpi.sys     Sat Jan 19 01:02:45 2008 (47919285)
fffffa60`0093f000 fffffa60`00948000   WMILIB   WMILIB.SYS   Sat Jan 19 01:33:45 2008 (479199C9)
fffffa60`00948000 fffffa60`00952000   msisadrv msisadrv.sys Sat Jan 19 01:02:50 2008 (4791928A)
fffffa60`00952000 fffffa60`00982000   pci      pci.sys      Sat Jan 19 01:02:57 2008 (47919291)
fffffa60`00982000 fffffa60`00997000   partmgr  partmgr.sys  Sat Jan 19 01:29:14 2008 (479198BA)
fffffa60`00997000 fffffa60`009ab000   volmgr   volmgr.sys   Sat Jan 19 01:29:12 2008 (479198B8)
fffffa60`009ab000 fffffa60`009b2000   pciide   pciide.sys   Thu Nov 02 05:38:14 2006 (4549BC86)
fffffa60`009b2000 fffffa60`009c2000   PCIIDEX  PCIIDEX.SYS  Sat Jan 19 01:28:53 2008 (479198A5)
fffffa60`009c2000 fffffa60`009d5000   mountmgr mountmgr.sys Sat Jan 19 01:28:01 2008 (47919871)
fffffa60`009d5000 fffffa60`009f8000   nvraid   nvraid.sys   Wed Jun 06 16:34:01 2007 (46671A39)
fffffa60`009f8000 fffffa60`00a00000   atapi    atapi.sys    Sat Jan 19 01:28:49 2008 (479198A1)
fffffa60`00a02000 fffffa60`00a2c000   nvstor64 nvstor64.sys Fri Jan 25 22:01:22 2008 (479AA282)
fffffa60`00a2c000 fffffa60`00a89000   storport storport.sys Sat Jan 19 01:29:09 2008 (479198B5)
fffffa60`00a89000 fffffa60`00acf000   fltmgr   fltmgr.sys   Sat Jan 19 00:54:10 2008 (47919082)
fffffa60`00acf000 fffffa60`00ae3000   fileinfo fileinfo.sys Sat Jan 19 01:05:23 2008 (47919323)
fffffa60`00ae3000 fffffa60`00b68000   ksecdd   ksecdd.sys   Sat Jan 19 01:16:38 2008 (479195C6)
fffffa60`00b68000 fffffa60`00bb8000   msrpc    msrpc.sys    Sat Jan 19 01:27:01 2008 (47919835)
fffffa60`00bb8000 fffffa60`00be4000   ecache   ecache.sys   Sat Jan 19 01:30:39 2008 (4791990F)
fffffa60`00c03000 fffffa60`00dc6000   ndis     ndis.sys     Sat Jan 19 01:37:13 2008 (47919A99)
fffffa60`00dc6000 fffffa60`00df2000   fwpkclnt fwpkclnt.sys Sat Jan 19 01:36:43 2008 (47919A7B)
fffffa60`00e0d000 fffffa60`00e65000   NETIO    NETIO.SYS    Sat Jan 19 01:37:27 2008 (47919AA7)
fffffa60`00e65000 fffffa60`00fd9000   tcpip    tcpip.sys    Sat Jan 19 01:38:58 2008 (47919B02)
fffffa60`00fd9000 fffffa60`00fed000   disk     disk.sys     Sat Jan 19 01:29:02 2008 (479198AE)
fffffa60`01001000 fffffa60`01185000   Ntfs     Ntfs.sys     Sat Jan 19 00:55:29 2008 (479190D1)
fffffa60`01185000 fffffa60`011c9000   volsnap  volsnap.sys  Sat Jan 19 01:29:47 2008 (479198DB)
fffffa60`011c9000 fffffa60`011e1480   ThwSpace ThwSpace.sys Thu Apr 10 15:58:53 2008 (47FE717D)
fffffa60`011e2000 fffffa60`011ea000   spldr    spldr.sys    Thu Jun 21 20:57:56 2007 (467B1E94)
fffffa60`011ea000 fffffa60`011fc000   mup      mup.sys      Sat Jan 19 00:54:18 2008 (4791908A)
fffffa60`0120c000 fffffa60`0123b000   DeepFrz  DeepFrz.sys  Thu Apr 10 15:58:53 2008 (47FE717D)
fffffa60`0123b000 fffffa60`01245000   crcdisk  crcdisk.sys  Sat Jan 19 01:30:12 2008 (479198F4)
fffffa60`01293000 fffffa60`012a6000   processr processr.sys Sat Jan 19 00:52:45 2008 (4791902D)
fffffa60`012a6000 fffffa60`012bc000   i8042prt i8042prt.sys Sat Jan 19 01:28:08 2008 (47919878)
fffffa60`012bc000 fffffa60`012c8000   mouclass mouclass.sys Sat Jan 19 01:28:05 2008 (47919875)
fffffa60`012c8000 fffffa60`012d1000   PS2      PS2.sys      Thu Sep 07 18:49:03 2006 (4500A1DF)
fffffa60`012d1000 fffffa60`012df000   kbdclass kbdclass.sys Sat Jan 19 01:28:05 2008 (47919875)
fffffa60`012df000 fffffa60`012ea000   usbohci  usbohci.sys  Sat Jan 19 01:33:56 2008 (479199D4)
fffffa60`012ea000 fffffa60`01330000   USBPORT  USBPORT.SYS  Sat Jan 19 01:34:00 2008 (479199D8)
fffffa60`01330000 fffffa60`01341000   usbehci  usbehci.sys  Sat Jan 19 01:33:57 2008 (479199D5)
fffffa60`01341000 fffffa60`01352a00   ohci1394 ohci1394.sys Sat Jan 19 01:34:08 2008 (479199E0)
fffffa60`01353000 fffffa60`01362f00   1394BUS  1394BUS.SYS  Sat Jan 19 01:34:04 2008 (479199DC)
fffffa60`01363000 fffffa60`013d2000   CAXHWBS2 CAXHWBS2.sys Tue Feb 12 17:49:54 2008 (47B22292)
fffffa60`013d2000 fffffa60`013f7000   VIDEOPRT VIDEOPRT.SYS Sat Jan 19 01:32:25 2008 (47919979)
fffffa60`03403000 fffffa60`03437000   ks       ks.sys       Sat Jan 19 01:28:24 2008 (47919888)
fffffa60`03437000 fffffa60`035aa000   CAX_DP   CAX_DP.sys   Tue Feb 12 17:47:03 2008 (47B221E7)
fffffa60`035aa000 fffffa60`035f1000   usbhub   usbhub.sys   Sat Jan 19 01:34:13 2008 (479199E5)
fffffa60`03604000 fffffa60`036cf000   CAX_CNXT CAX_CNXT.sys Tue Feb 12 17:48:08 2008 (47B22228)
fffffa60`036cf000 fffffa60`036de000   modem    modem.sys    Sat Jan 19 01:38:17 2008 (47919AD9)
fffffa60`036de000 fffffa60`036f1000   HDAudBus HDAudBus.sys Tue Nov 27 18:24:06 2007 (474CA716)
fffffa60`036f1000 fffffa60`037d0000   dxgkrnl  dxgkrnl.sys  Sat Jan 19 01:08:38 2008 (479193E6)
fffffa60`037d0000 fffffa60`037e4000   NDProxy  NDProxy.SYS  Sat Jan 19 01:37:26 2008 (47919AA6)
fffffa60`037e4000 fffffa60`037f5000   Npfs     Npfs.SYS     Sat Jan 19 00:53:57 2008 (47919075)
fffffa60`037f5000 fffffa60`037fe000   rasacd   rasacd.sys   Sat Jan 19 01:37:30 2008 (47919AAA)
fffffa60`0396e000 fffffa60`0398a000   cdrom    cdrom.sys    Sat Jan 19 01:29:04 2008 (479198B0)
fffffa60`0398a000 fffffa60`0399a000   raspppoe raspppoe.sys Sat Jan 19 01:37:30 2008 (47919AAA)
fffffa60`0399a000 fffffa60`039b8000   raspptp  raspptp.sys  Sat Jan 19 01:37:34 2008 (47919AAE)
fffffa60`039b8000 fffffa60`039d0000   rassstp  rassstp.sys  Sat Jan 19 01:37:42 2008 (47919AB6)
fffffa60`039d0000 fffffa60`039e2000   termdd   termdd.sys   Sat Jan 19 01:42:03 2008 (47919BBB)
fffffa60`039e2000 fffffa60`039f2000   umbus    umbus.sys    Sat Jan 19 01:34:16 2008 (479199E8)
fffffa60`039f2000 fffffa60`039fd000   Msfs     Msfs.SYS     Sat Jan 19 00:53:55 2008 (47919073)
fffffa60`03a00000 fffffa60`03a0b000   mssmbios mssmbios.sys Sat Jan 19 01:02:54 2008 (4791928E)
fffffa60`03a0f000 fffffa60`04349400   nvlddmkm nvlddmkm.sys Tue Dec 11 22:47:03 2007 (475F59B7)
fffffa60`0434a000 fffffa60`04359000   watchdog watchdog.sys Sat Jan 19 01:07:23 2008 (4791939B)
fffffa60`04359000 fffffa60`04391000   msiscsi  msiscsi.sys  Sat Jan 19 01:30:31 2008 (47919907)
fffffa60`04391000 fffffa60`0439e000   TDI      TDI.SYS      Sat Jan 19 01:38:11 2008 (47919AD3)
fffffa60`0439e000 fffffa60`043c1000   rasl2tp  rasl2tp.sys  Sat Jan 19 01:37:33 2008 (47919AAD)
fffffa60`043c1000 fffffa60`043cd000   ndistapi ndistapi.sys Sat Jan 19 01:37:22 2008 (47919AA2)
fffffa60`043cd000 fffffa60`043fe000   ndiswan  ndiswan.sys  Sat Jan 19 01:37:33 2008 (47919AAD)
fffffa60`043fe000 fffffa60`043ff480   swenum   swenum.sys   Thu Nov 02 05:37:33 2006 (4549BC5D)
fffffa60`04808000 fffffa60`04960b00   RTKVHD64 RTKVHD64.sys Wed Mar 26 06:36:24 2008 (47EA2728)
fffffa60`04961000 fffffa60`0499c000   portcls  portcls.sys  Sat Jan 19 01:33:58 2008 (479199D6)
fffffa60`0499c000 fffffa60`049bf000   drmk     drmk.sys     Sat Jan 19 02:20:04 2008 (4791A4A4)
fffffa60`049bf000 fffffa60`049c4180   ksthunk  ksthunk.sys  Sat Jan 19 01:28:14 2008 (4791987E)
fffffa60`049c5000 fffffa60`049cf000   Fs_Rec   Fs_Rec.SYS   Sat Jan 19 00:53:41 2008 (47919065)
fffffa60`049cf000 fffffa60`049d8000   Null     Null.SYS     Thu Nov 02 05:37:15 2006 (4549BC4B)
fffffa60`049d8000 fffffa60`049e6000   vga      vga.sys      Sat Jan 19 01:32:21 2008 (47919975)
fffffa60`049e6000 fffffa60`049ef000   RDPCDD   RDPCDD.sys   Sat Jan 19 01:42:04 2008 (47919BBC)
fffffa60`049ef000 fffffa60`049f8000   rdpencdd rdpencdd.sys Sat Jan 19 01:42:03 2008 (47919BBB)
fffffa60`04a0d000 fffffa60`04a2a000   tdx      tdx.sys      Sat Jan 19 01:36:53 2008 (47919A85)
fffffa60`04a2a000 fffffa60`04a75000   SYMTDI   SYMTDI.SYS   Tue Feb 05 02:19:53 2008 (47A80E19)
fffffa60`04a75000 fffffa60`04aab000   SYMEVENT64x86 SYMEVENT64x86.SYS Mon Jan 14 18:32:19 2008 (478BF103)
fffffa60`04aab000 fffffa60`04ac6000   smb      smb.sys      Sat Jan 19 01:36:17 2008 (47919A61)
fffffa60`04ac6000 fffffa60`04b33000   afd      afd.sys      Sat Jan 19 01:38:15 2008 (47919AD7)
fffffa60`04b33000 fffffa60`04b77000   netbt    netbt.sys    Sat Jan 19 01:36:24 2008 (47919A68)
fffffa60`04b77000 fffffa60`04b95000   pacer    pacer.sys    Sat Jan 19 01:36:51 2008 (47919A83)
fffffa60`04b95000 fffffa60`04b9f000   SymIMv   SymIMv.sys   Fri Feb 15 02:13:33 2008 (47B53B9D)
fffffa60`04b9f000 fffffa60`04bae000   netbios  netbios.sys  Sat Jan 19 01:36:35 2008 (47919A73)
fffffa60`04bae000 fffffa60`04bc9000   wanarp   wanarp.sys   Sat Jan 19 01:37:35 2008 (47919AAF)
fffffa60`04bc9000 fffffa60`04bdd000   SRTSPX64 SRTSPX64.SYS Tue Jan 22 00:17:58 2008 (47957C86)
fffffa60`04c04000 fffffa60`04c52000   rdbss    rdbss.sys    Sat Jan 19 00:55:09 2008 (479190BD)
fffffa60`04c52000 fffffa60`04c5e000   nsiproxy nsiproxy.sys Sat Jan 19 01:36:45 2008 (47919A7D)
fffffa60`04c5e000 fffffa60`04c7b000   dfsc     dfsc.sys     Sat Jan 19 00:54:16 2008 (47919088)
fffffa60`04c7b000 fffffa60`04c90000   USBSTOR  USBSTOR.SYS  Sat Jan 19 01:33:58 2008 (479199D6)
fffffa60`04c90000 fffffa60`04c91e00   USBD     USBD.SYS     Sat Jan 19 01:33:53 2008 (479199D1)
fffffa60`04c92000 fffffa60`04ca0000   crashdmp crashdmp.sys Sat Jan 19 01:28:59 2008 (479198AB)
fffffa60`04ca0000 fffffa60`04caa000   dump_diskdump dump_diskdump.sys Sat Jan 19 01:28:58 2008 (479198AA)
fffffa60`04caa000 fffffa60`04cd4000   dump_nvstor64 dump_nvstor64.sys Fri Jan 25 22:01:22 2008 (479AA282)
fffffa60`04cd4000 fffffa60`04ce0000   Dxapi    Dxapi.sys    Sat Jan 19 01:08:00 2008 (479193C0)
fffffa60`04ce0000 fffffa60`04cf3000   monitor  monitor.sys  Sat Jan 19 01:32:34 2008 (47919982)
fffffa60`04cf3000 fffffa60`04d15000   luafv    luafv.sys    Sat Jan 19 00:59:06 2008 (479191AA)
fffffa60`04d15000 fffffa60`04daf000   spsys    spsys.sys    Thu Jun 21 21:02:05 2007 (467B1F8D)
fffffa60`04daf000 fffffa60`04dc3000   lltdio   lltdio.sys   Sat Jan 19 01:35:48 2008 (47919A44)
fffffa60`04dc3000 fffffa60`04ddb000   rspndr   rspndr.sys   Sat Jan 19 01:35:48 2008 (47919A44)
fffffa60`08a0e000 fffffa60`08aa9000   HTTP     HTTP.sys     Sat Jan 19 01:36:22 2008 (47919A66)
fffffa60`08aa9000 fffffa60`08ad1000   srvnet   srvnet.sys   Sat Jan 19 00:56:38 2008 (47919116)
fffffa60`08ad1000 fffffa60`08aef000   bowser   bowser.sys   Sat Jan 19 00:54:51 2008 (479190AB)
fffffa60`08aef000 fffffa60`08b09000   mpsdrv   mpsdrv.sys   Sat Jan 19 01:35:28 2008 (47919A30)
fffffa60`08b09000 fffffa60`08b30000   mrxdav   mrxdav.sys   Sat Jan 19 00:55:28 2008 (479190D0)
fffffa60`08b30000 fffffa60`08b58000   mrxsmb   mrxsmb.sys   Sat Jan 19 00:55:21 2008 (479190C9)
fffffa60`08b58000 fffffa60`08ba1000   mrxsmb10 mrxsmb10.sys Sat Jan 19 00:55:07 2008 (479190BB)
fffffa60`08ba1000 fffffa60`08bc0000   mrxsmb20 mrxsmb20.sys Sat Jan 19 00:55:19 2008 (479190C7)
fffffa60`08bc0000 fffffa60`08bf1000   srv2     srv2.sys     Sat Jan 19 00:56:40 2008 (47919118)
fffffa60`0920d000 fffffa60`092a1000   srv      srv.sys      Sat Jan 19 00:57:09 2008 (47919135)
fffffa60`092a1000 fffffa60`092a5280   mdmxsdk  mdmxsdk.sys  Mon Jun 19 17:27:26 2006 (449716BE)
fffffa60`092a6000 fffffa60`0935c000   peauth   peauth.sys   Mon Oct 23 07:57:00 2006 (453CAE0C)
fffffa60`0935c000 fffffa60`09367000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffffa60`09367000 fffffa60`09376000   tcpipreg tcpipreg.sys Sat Jan 19 01:37:01 2008 (47919A8D)
fffffa60`09376000 fffffa60`09396000   WUDFRd   WUDFRd.sys   Sat Jan 19 01:33:43 2008 (479199C7)
fffffa60`09396000 fffffa60`093ac000   WUDFPf   WUDFPf.sys   Sat Jan 19 01:33:22 2008 (479199B2)
fffffa60`093ac000 fffffa60`093b4000   xaudio64 xaudio64.sys Thu Oct 18 18:37:08 2007 (4717E014)
fffffa60`093b4000 fffffa60`093d6000   ENG64    ENG64.SYS    Thu Feb 28 20:49:04 2008 (47C76490)
fffffa60`09a04000 fffffa60`09a77000   SRTSP64  SRTSP64.SYS  Tue Jan 22 00:16:07 2008 (47957C17)
fffffa60`09a77000 fffffa60`09bd4000   EX64     EX64.SYS     Thu Feb 28 21:45:14 2008 (47C771BA)
fffffa60`09bd4000 fffffa60`09bdf000   SYMREDRV SYMREDRV.SYS Tue Feb 05 02:23:54 2008 (47A80F0A)
fffffa60`09bdf000 fffffa60`09bfb000   cdfs     cdfs.sys     Sat Jan 19 00:53:45 2008 (47919069)

Unloaded modules:
fffffa60`01287000 fffffa60`01293000   tunnel.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffffa60`03804000 fffffa60`0396e000   nvmfdx64.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffffa60`01245000 fffffa60`01253000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffffa60`01253000 fffffa60`0125d000   dump_storpor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffffa60`0125d000 fffffa60`01287000   dump_nvstor6
    Timestamp: unavailable (00000000)
    Checksum:  00000000
start             end                 module name
fffffa60`01353000 fffffa60`01362f00   1394BUS  1394BUS.SYS  Sat Jan 19 01:34:04 2008 (479199DC)
fffffa60`008e9000 fffffa60`0093f000   acpi     acpi.sys     Sat Jan 19 01:02:45 2008 (47919285)
fffffa60`04ac6000 fffffa60`04b33000   afd      afd.sys      Sat Jan 19 01:38:15 2008 (47919AD7)
fffffa60`009f8000 fffffa60`00a00000   atapi    atapi.sys    Sat Jan 19 01:28:49 2008 (479198A1)
fffffa60`007ca000 fffffa60`007ee000   ataport  ataport.SYS  Sat Jan 19 01:28:52 2008 (479198A4)
fffffa60`08ad1000 fffffa60`08aef000   bowser   bowser.sys   Sat Jan 19 00:54:51 2008 (479190AB)
fffffa60`03604000 fffffa60`036cf000   CAX_CNXT CAX_CNXT.sys Tue Feb 12 17:48:08 2008 (47B22228)
fffffa60`03437000 fffffa60`035aa000   CAX_DP   CAX_DP.sys   Tue Feb 12 17:47:03 2008 (47B221E7)
fffffa60`01363000 fffffa60`013d2000   CAXHWBS2 CAXHWBS2.sys Tue Feb 12 17:49:54 2008 (47B22292)
fffff960`00680000 fffff960`00691000   cdd      cdd.dll      unavailable (00000000)
fffffa60`09bdf000 fffffa60`09bfb000   cdfs     cdfs.sys     Sat Jan 19 00:53:45 2008 (47919069)
fffffa60`0396e000 fffffa60`0398a000   cdrom    cdrom.sys    Sat Jan 19 01:29:04 2008 (479198B0)
fffffa60`00687000 fffffa60`00738000   CI       CI.dll       Sat Jan 19 02:57:59 2008 (4791AD87)
fffffa60`0079e000 fffffa60`007ca000   CLASSPNP CLASSPNP.SYS Sat Jan 19 01:28:53 2008 (479198A5)
fffffa60`0062a000 fffffa60`00687000   CLFS     CLFS.SYS     Sat Jan 19 00:53:58 2008 (47919076)
fffffa60`04c92000 fffffa60`04ca0000   crashdmp crashdmp.sys Sat Jan 19 01:28:59 2008 (479198AB)
fffffa60`0123b000 fffffa60`01245000   crcdisk  crcdisk.sys  Sat Jan 19 01:30:12 2008 (479198F4)
fffffa60`0120c000 fffffa60`0123b000   DeepFrz  DeepFrz.sys  Thu Apr 10 15:58:53 2008 (47FE717D)
fffffa60`04c5e000 fffffa60`04c7b000   dfsc     dfsc.sys     Sat Jan 19 00:54:16 2008 (47919088)
fffffa60`00fd9000 fffffa60`00fed000   disk     disk.sys     Sat Jan 19 01:29:02 2008 (479198AE)
fffffa60`0499c000 fffffa60`049bf000   drmk     drmk.sys     Sat Jan 19 02:20:04 2008 (4791A4A4)
fffffa60`04ca0000 fffffa60`04caa000   dump_diskdump dump_diskdump.sys Sat Jan 19 01:28:58 2008 (479198AA)
fffffa60`04caa000 fffffa60`04cd4000   dump_nvstor64 dump_nvstor64.sys Fri Jan 25 22:01:22 2008 (479AA282)
fffffa60`04cd4000 fffffa60`04ce0000   Dxapi    Dxapi.sys    Sat Jan 19 01:08:00 2008 (479193C0)
fffffa60`036f1000 fffffa60`037d0000   dxgkrnl  dxgkrnl.sys  Sat Jan 19 01:08:38 2008 (479193E6)
fffffa60`00bb8000 fffffa60`00be4000   ecache   ecache.sys   Sat Jan 19 01:30:39 2008 (4791990F)
fffffa60`093b4000 fffffa60`093d6000   ENG64    ENG64.SYS    Thu Feb 28 20:49:04 2008 (47C76490)
fffffa60`09a77000 fffffa60`09bd4000   EX64     EX64.SYS     Thu Feb 28 21:45:14 2008 (47C771BA)
fffffa60`00acf000 fffffa60`00ae3000   fileinfo fileinfo.sys Sat Jan 19 01:05:23 2008 (47919323)
fffffa60`00a89000 fffffa60`00acf000   fltmgr   fltmgr.sys   Sat Jan 19 00:54:10 2008 (47919082)
fffffa60`049c5000 fffffa60`049cf000   Fs_Rec   Fs_Rec.SYS   Sat Jan 19 00:53:41 2008 (47919065)
fffffa60`00dc6000 fffffa60`00df2000   fwpkclnt fwpkclnt.sys Sat Jan 19 01:36:43 2008 (47919A7B)
fffff800`01f2a000 fffff800`01f70000   hal      hal.dll      Sat Jan 19 02:55:25 2008 (4791ACED)
fffffa60`036de000 fffffa60`036f1000   HDAudBus HDAudBus.sys Tue Nov 27 18:24:06 2007 (474CA716)
fffffa60`08a0e000 fffffa60`08aa9000   HTTP     HTTP.sys     Sat Jan 19 01:36:22 2008 (47919A66)
fffffa60`012a6000 fffffa60`012bc000   i8042prt i8042prt.sys Sat Jan 19 01:28:08 2008 (47919878)
fffffa60`012d1000 fffffa60`012df000   kbdclass kbdclass.sys Sat Jan 19 01:28:05 2008 (47919875)
fffffa60`0060c000 fffffa60`00616000   kdcom    kdcom.dll    Sat Jan 19 02:58:25 2008 (4791ADA1)
fffffa60`03403000 fffffa60`03437000   ks       ks.sys       Sat Jan 19 01:28:24 2008 (47919888)
fffffa60`00ae3000 fffffa60`00b68000   ksecdd   ksecdd.sys   Sat Jan 19 01:16:38 2008 (479195C6)
fffffa60`049bf000 fffffa60`049c4180   ksthunk  ksthunk.sys  Sat Jan 19 01:28:14 2008 (4791987E)
fffffa60`04daf000 fffffa60`04dc3000   lltdio   lltdio.sys   Sat Jan 19 01:35:48 2008 (47919A44)
fffffa60`04cf3000 fffffa60`04d15000   luafv    luafv.sys    Sat Jan 19 00:59:06 2008 (479191AA)
fffffa60`092a1000 fffffa60`092a5280   mdmxsdk  mdmxsdk.sys  Mon Jun 19 17:27:26 2006 (449716BE)
fffffa60`036cf000 fffffa60`036de000   modem    modem.sys    Sat Jan 19 01:38:17 2008 (47919AD9)
fffffa60`04ce0000 fffffa60`04cf3000   monitor  monitor.sys  Sat Jan 19 01:32:34 2008 (47919982)
fffffa60`012bc000 fffffa60`012c8000   mouclass mouclass.sys Sat Jan 19 01:28:05 2008 (47919875)
fffffa60`009c2000 fffffa60`009d5000   mountmgr mountmgr.sys Sat Jan 19 01:28:01 2008 (47919871)
fffffa60`08aef000 fffffa60`08b09000   mpsdrv   mpsdrv.sys   Sat Jan 19 01:35:28 2008 (47919A30)
fffffa60`08b09000 fffffa60`08b30000   mrxdav   mrxdav.sys   Sat Jan 19 00:55:28 2008 (479190D0)
fffffa60`08b30000 fffffa60`08b58000   mrxsmb   mrxsmb.sys   Sat Jan 19 00:55:21 2008 (479190C9)
fffffa60`08b58000 fffffa60`08ba1000   mrxsmb10 mrxsmb10.sys Sat Jan 19 00:55:07 2008 (479190BB)
fffffa60`08ba1000 fffffa60`08bc0000   mrxsmb20 mrxsmb20.sys Sat Jan 19 00:55:19 2008 (479190C7)
fffffa60`039f2000 fffffa60`039fd000   Msfs     Msfs.SYS     Sat Jan 19 00:53:55 2008 (47919073)
fffffa60`00948000 fffffa60`00952000   msisadrv msisadrv.sys Sat Jan 19 01:02:50 2008 (4791928A)
fffffa60`04359000 fffffa60`04391000   msiscsi  msiscsi.sys  Sat Jan 19 01:30:31 2008 (47919907)
fffffa60`00b68000 fffffa60`00bb8000   msrpc    msrpc.sys    Sat Jan 19 01:27:01 2008 (47919835)
fffffa60`03a00000 fffffa60`03a0b000   mssmbios mssmbios.sys Sat Jan 19 01:02:54 2008 (4791928E)
fffffa60`011ea000 fffffa60`011fc000   mup      mup.sys      Sat Jan 19 00:54:18 2008 (4791908A)
fffffa60`00c03000 fffffa60`00dc6000   ndis     ndis.sys     Sat Jan 19 01:37:13 2008 (47919A99)
fffffa60`043c1000 fffffa60`043cd000   ndistapi ndistapi.sys Sat Jan 19 01:37:22 2008 (47919AA2)
fffffa60`043cd000 fffffa60`043fe000   ndiswan  ndiswan.sys  Sat Jan 19 01:37:33 2008 (47919AAD)
fffffa60`037d0000 fffffa60`037e4000   NDProxy  NDProxy.SYS  Sat Jan 19 01:37:26 2008 (47919AA6)
fffffa60`04b9f000 fffffa60`04bae000   netbios  netbios.sys  Sat Jan 19 01:36:35 2008 (47919A73)
fffffa60`04b33000 fffffa60`04b77000   netbt    netbt.sys    Sat Jan 19 01:36:24 2008 (47919A68)
fffffa60`00e0d000 fffffa60`00e65000   NETIO    NETIO.SYS    Sat Jan 19 01:37:27 2008 (47919AA7)
fffffa60`037e4000 fffffa60`037f5000   Npfs     Npfs.SYS     Sat Jan 19 00:53:57 2008 (47919075)
fffffa60`04c52000 fffffa60`04c5e000   nsiproxy nsiproxy.sys Sat Jan 19 01:36:45 2008 (47919A7D)
fffff800`01a12000 fffff800`01f2a000   nt       ntkrnlmp.exe Sat Jan 19 01:03:35 2008 (479192B7)
fffffa60`01001000 fffffa60`01185000   Ntfs     Ntfs.sys     Sat Jan 19 00:55:29 2008 (479190D1)
fffffa60`049cf000 fffffa60`049d8000   Null     Null.SYS     Thu Nov 02 05:37:15 2006 (4549BC4B)
fffffa60`03a0f000 fffffa60`04349400   nvlddmkm nvlddmkm.sys Tue Dec 11 22:47:03 2007 (475F59B7)
fffffa60`009d5000 fffffa60`009f8000   nvraid   nvraid.sys   Wed Jun 06 16:34:01 2007 (46671A39)
fffffa60`00a02000 fffffa60`00a2c000   nvstor64 nvstor64.sys Fri Jan 25 22:01:22 2008 (479AA282)
fffffa60`01341000 fffffa60`01352a00   ohci1394 ohci1394.sys Sat Jan 19 01:34:08 2008 (479199E0)
fffffa60`04b77000 fffffa60`04b95000   pacer    pacer.sys    Sat Jan 19 01:36:51 2008 (47919A83)
fffffa60`00982000 fffffa60`00997000   partmgr  partmgr.sys  Sat Jan 19 01:29:14 2008 (479198BA)
fffffa60`00952000 fffffa60`00982000   pci      pci.sys      Sat Jan 19 01:02:57 2008 (47919291)
fffffa60`009ab000 fffffa60`009b2000   pciide   pciide.sys   Thu Nov 02 05:38:14 2006 (4549BC86)
fffffa60`009b2000 fffffa60`009c2000   PCIIDEX  PCIIDEX.SYS  Sat Jan 19 01:28:53 2008 (479198A5)
fffffa60`092a6000 fffffa60`0935c000   peauth   peauth.sys   Mon Oct 23 07:57:00 2006 (453CAE0C)
fffffa60`04961000 fffffa60`0499c000   portcls  portcls.sys  Sat Jan 19 01:33:58 2008 (479199D6)
fffffa60`01293000 fffffa60`012a6000   processr processr.sys Sat Jan 19 00:52:45 2008 (4791902D)
fffffa60`012c8000 fffffa60`012d1000   PS2      PS2.sys      Thu Sep 07 18:49:03 2006 (4500A1DF)
fffffa60`00616000 fffffa60`0062a000   PSHED    PSHED.dll    Sat Jan 19 02:58:13 2008 (4791AD95)
fffffa60`037f5000 fffffa60`037fe000   rasacd   rasacd.sys   Sat Jan 19 01:37:30 2008 (47919AAA)
fffffa60`0439e000 fffffa60`043c1000   rasl2tp  rasl2tp.sys  Sat Jan 19 01:37:33 2008 (47919AAD)
fffffa60`0398a000 fffffa60`0399a000   raspppoe raspppoe.sys Sat Jan 19 01:37:30 2008 (47919AAA)
fffffa60`0399a000 fffffa60`039b8000   raspptp  raspptp.sys  Sat Jan 19 01:37:34 2008 (47919AAE)
fffffa60`039b8000 fffffa60`039d0000   rassstp  rassstp.sys  Sat Jan 19 01:37:42 2008 (47919AB6)
fffffa60`04c04000 fffffa60`04c52000   rdbss    rdbss.sys    Sat Jan 19 00:55:09 2008 (479190BD)
fffffa60`049e6000 fffffa60`049ef000   RDPCDD   RDPCDD.sys   Sat Jan 19 01:42:04 2008 (47919BBC)
fffffa60`049ef000 fffffa60`049f8000   rdpencdd rdpencdd.sys Sat Jan 19 01:42:03 2008 (47919BBB)
fffffa60`04dc3000 fffffa60`04ddb000   rspndr   rspndr.sys   Sat Jan 19 01:35:48 2008 (47919A44)
fffffa60`04808000 fffffa60`04960b00   RTKVHD64 RTKVHD64.sys Wed Mar 26 06:36:24 2008 (47EA2728)
fffffa60`0935c000 fffffa60`09367000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffffa60`04aab000 fffffa60`04ac6000   smb      smb.sys      Sat Jan 19 01:36:17 2008 (47919A61)
fffffa60`011e2000 fffffa60`011ea000   spldr    spldr.sys    Thu Jun 21 20:57:56 2007 (467B1E94)
fffffa60`04d15000 fffffa60`04daf000   spsys    spsys.sys    Thu Jun 21 21:02:05 2007 (467B1F8D)
fffffa60`09a04000 fffffa60`09a77000   SRTSP64  SRTSP64.SYS  Tue Jan 22 00:16:07 2008 (47957C17)
fffffa60`04bc9000 fffffa60`04bdd000   SRTSPX64 SRTSPX64.SYS Tue Jan 22 00:17:58 2008 (47957C86)
fffffa60`0920d000 fffffa60`092a1000   srv      srv.sys      Sat Jan 19 00:57:09 2008 (47919135)
fffffa60`08bc0000 fffffa60`08bf1000   srv2     srv2.sys     Sat Jan 19 00:56:40 2008 (47919118)
fffffa60`08aa9000 fffffa60`08ad1000   srvnet   srvnet.sys   Sat Jan 19 00:56:38 2008 (47919116)
fffffa60`00a2c000 fffffa60`00a89000   storport storport.sys Sat Jan 19 01:29:09 2008 (479198B5)
fffffa60`043fe000 fffffa60`043ff480   swenum   swenum.sys   Thu Nov 02 05:37:33 2006 (4549BC5D)
fffffa60`04a75000 fffffa60`04aab000   SYMEVENT64x86 SYMEVENT64x86.SYS Mon Jan 14 18:32:19 2008 (478BF103)
fffffa60`04b95000 fffffa60`04b9f000   SymIMv   SymIMv.sys   Fri Feb 15 02:13:33 2008 (47B53B9D)
fffffa60`09bd4000 fffffa60`09bdf000   SYMREDRV SYMREDRV.SYS Tue Feb 05 02:23:54 2008 (47A80F0A)
fffffa60`04a2a000 fffffa60`04a75000   SYMTDI   SYMTDI.SYS   Tue Feb 05 02:19:53 2008 (47A80E19)
fffffa60`00e65000 fffffa60`00fd9000   tcpip    tcpip.sys    Sat Jan 19 01:38:58 2008 (47919B02)
fffffa60`09367000 fffffa60`09376000   tcpipreg tcpipreg.sys Sat Jan 19 01:37:01 2008 (47919A8D)
fffffa60`04391000 fffffa60`0439e000   TDI      TDI.SYS      Sat Jan 19 01:38:11 2008 (47919AD3)
fffffa60`04a0d000 fffffa60`04a2a000   tdx      tdx.sys      Sat Jan 19 01:36:53 2008 (47919A85)
fffffa60`039d0000 fffffa60`039e2000   termdd   termdd.sys   Sat Jan 19 01:42:03 2008 (47919BBB)
fffffa60`011c9000 fffffa60`011e1480   ThwSpace ThwSpace.sys Thu Apr 10 15:58:53 2008 (47FE717D)
fffff960`004b0000 fffff960`004ba000   TSDDD    TSDDD.dll    unavailable (00000000)
fffffa60`039e2000 fffffa60`039f2000   umbus    umbus.sys    Sat Jan 19 01:34:16 2008 (479199E8)
fffffa60`04c90000 fffffa60`04c91e00   USBD     USBD.SYS     Sat Jan 19 01:33:53 2008 (479199D1)
fffffa60`01330000 fffffa60`01341000   usbehci  usbehci.sys  Sat Jan 19 01:33:57 2008 (479199D5)
fffffa60`035aa000 fffffa60`035f1000   usbhub   usbhub.sys   Sat Jan 19 01:34:13 2008 (479199E5)
fffffa60`012df000 fffffa60`012ea000   usbohci  usbohci.sys  Sat Jan 19 01:33:56 2008 (479199D4)
fffffa60`012ea000 fffffa60`01330000   USBPORT  USBPORT.SYS  Sat Jan 19 01:34:00 2008 (479199D8)
fffffa60`04c7b000 fffffa60`04c90000   USBSTOR  USBSTOR.SYS  Sat Jan 19 01:33:58 2008 (479199D6)
fffffa60`049d8000 fffffa60`049e6000   vga      vga.sys      Sat Jan 19 01:32:21 2008 (47919975)
fffffa60`013d2000 fffffa60`013f7000   VIDEOPRT VIDEOPRT.SYS Sat Jan 19 01:32:25 2008 (47919979)
fffffa60`00997000 fffffa60`009ab000   volmgr   volmgr.sys   Sat Jan 19 01:29:12 2008 (479198B8)
fffffa60`00738000 fffffa60`0079e000   volmgrx  volmgrx.sys  Sat Jan 19 01:29:45 2008 (479198D9)
fffffa60`01185000 fffffa60`011c9000   volsnap  volsnap.sys  Sat Jan 19 01:29:47 2008 (479198DB)
fffffa60`04bae000 fffffa60`04bc9000   wanarp   wanarp.sys   Sat Jan 19 01:37:35 2008 (47919AAF)
fffffa60`0434a000 fffffa60`04359000   watchdog watchdog.sys Sat Jan 19 01:07:23 2008 (4791939B)
fffffa60`00801000 fffffa60`008db000   Wdf01000 Wdf01000.sys Sat Jan 19 01:33:27 2008 (479199B7)
fffffa60`008db000 fffffa60`008e9000   WDFLDR   WDFLDR.SYS   Sat Jan 19 01:32:33 2008 (47919981)
fffff960`000a0000 fffff960`00350000   win32k   win32k.sys   unavailable (00000000)
fffffa60`0093f000 fffffa60`00948000   WMILIB   WMILIB.SYS   Sat Jan 19 01:33:45 2008 (479199C9)
fffffa60`09396000 fffffa60`093ac000   WUDFPf   WUDFPf.sys   Sat Jan 19 01:33:22 2008 (479199B2)
fffffa60`09376000 fffffa60`09396000   WUDFRd   WUDFRd.sys   Sat Jan 19 01:33:43 2008 (479199C7)
fffffa60`093ac000 fffffa60`093b4000   xaudio64 xaudio64.sys Thu Oct 18 18:37:08 2007 (4717E014)

Unloaded modules:
fffffa60`01287000 fffffa60`01293000   tunnel.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffffa60`03804000 fffffa60`0396e000   nvmfdx64.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffffa60`01245000 fffffa60`01253000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffffa60`01253000 fffffa60`0125d000   dump_storpor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffffa60`0125d000 fffffa60`01287000   dump_nvstor6
    Timestamp: unavailable (00000000)
    Checksum:  00000000
Bugcheck code 00000116
Arguments fffffa80`051f94e0 fffffa60`03a17c60 ffffffff`c00000b5 00000000`0000000a
0: kd> lmvm nvlddmkm
start             end                 module name
fffffa60`03a0f000 fffffa60`04349400   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue Dec 11 22:47:03 2007 (475F59B7)
    CheckSum:         0094BDC9
    ImageSize:        0093A400
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

.

bsale · 12-26-2008, 11:44 AM

HI JC,

The Zip file is attached. As far as my burn expirence with applications such as I-tunes and Quicken, I never get the chance to ruin a CD/DVD as the application just does not recognize that there is a CD/DVD in the system.

Regarding McAffee, I was not aware that there was any McAffee on the system. I will run the removal tool.

This system was a "floor model" at our local Best Buy, the Geek Squad cleaned up most of the "stuff" that comes on new systems. They also created a D: partitian which houses all of the installed apps among other things.

Your comment about x64 bit drivers makes a tremendous amount of sense to me.

Thank you,
Bob

**jcgriff2** · 12-30-2008, 06:41 PM

Quote:

Originally Posted by jcgriff2

I found the following in loaded driver listing... Can you tell me what it is?

Code:

pcd5srvc{e2af211b-86da020a-05040000} 	
PCD5SRVC{E2AF211B-86DA020A-05040000} - PCDR Kernel Mode Service
 Helper Driver	\??\c:\program~2\pc-doc~1\pcd5srvc_x64.pkms	Kernel Driver

The batch script you ran dumped 35,000 system event logs records. 29,826 of them over the last few days were this - Norton failing to start b/c unknown device INOP:

Code:

Event[34999]:
  Log Name: System
  Source: Service Control Manager
  Date: 2008-12-09  T  07:20:58.000
  Event ID: 7000
  Level: Error
  Description:
 
The SYMTDI service failed to start due to the following error:
 A device attached to the system is not functioning.

Hi -

Happy New Year!

Any news on the above 2 items? I wonder if the device malfunctioning is the DVD/CD drive as you now mention it is INOP. SYMTDI does belong to Norton from what I have ascertained. If someone knows otherwise, please help us out here.

Good to hear you will remove both Norton & McAfee - be sure to re-boot in between each. When both are gone, reset the Windows Firewall to its default settings -
START | type FirewallSettings.exe into the start search box | click on FirewallSettings.exe above | select the Advanced Tab | click on "Restore Defaults" | Click Apply (if hi-lighted) | Click OK

Did you know about the BSOD listing NVIDIA as the probable cause?

I strongly suggest that you look at WERCON -
START | type wercon.exe - hit enter | check Problem History to start - 2x-click on an entry for add'l info.

Did you un-install the DVD/CD drivers in Device Manager then re-boot? Can you play a DVD or CD?

Finally - run the Vista system file checker -
START | type cmd.exe | right-click on cmd.exe above | select run as admin - then type sfc /scannow - re-boot to allow system to repair any files it cannot while system is up & running.

Regards. . .

jcgriff2

.

bsale · 12-30-2008, 10:15 PM

Hi JC,

Happy New Year all most. . .

Regarding the first item;
pcd5srvc{e2af211b-86da020a-05040000}
PCD5SRVC{E2AF211B-86DA020A-05040000} - PCDR Kernel Mode Service
Helper Driver \??\c:\program~2\pc-doc~1\pcd5srvc_x64.pkms Kernel Driver

I tracked this down to PC-Doc code which I started to install and then halted. I went to Control Panel and there was no indication that it was installed. I went to the directory and deleted all of the folders pertaining to the application.

Norton - I have un-installed this.

McAffee is not installed; again I checked Control Panel and did not find it there. I also followed the url you provided and it is no longer a good link.

I did run sfc /scannow. It found some corrupt files that it could not repair.

Earlier I did un-install the CD/DVD driver and allowed the system to re-install. I will do that again now that Norton is gone.

NVDIA - I have not had any BSOD with this system, unless I am mis-understanding something here.

Thank you,

**jcgriff2** · 01-04-2009, 03:12 PM

Hi -

HAPPY NEW YEAR!

A few items... and then some -

This entry per my previous post indicates that McAfee was in your system - maybe disabled or un-installed since, but it was there:

Code:

12/6/2008 6:14 PM	Application Error	Faulting application mcupdate.EXE, version 6.0.6001.18115, time stamp 0x48980fcf, faulting module KERNEL.dll, version 6.0.6001.18000, time stamp 0x4791ada5, exception code 0xe0434f4d, fault offset 0x000000000002649d, process id 0x19c4, application start time 0x01c957cddebbe5d0.

You mentioned that you got the PC in October 2008. Because of the thousands of errors related to Symantec/Norton, your system log "rolled over" - got rid of old entries to make room for new. But your application log (app log) shows that your system was pre-loaded with Vista - or at least up and running on May 22, 2008 (note computer name in blue):

Code:


Event[12941]:
  Log Name: Application
  Source: Microsoft-Windows-Search
  Date: 2008-05-22 T13:00:13.000
  Event ID: 1005
  Task: Search service
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: WIN-0O5TY26JSA3
  Description: 
The Windows Search Service has successfully created the SystemIndex search index.

Next entries begin on July 7, 2008 - note user name - this is the initial boot after someone has "purchased" system:

Code:

Event[12931]:
  Log Name: Application
  Source: Microsoft-Windows-User Profiles Service
  Date: 2008-07-07T10:19:15.000
  Event ID: 1531
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Owner-PC
  Description: 
The User Profile Service has started successfully.

Also on July 7, Adobe reader installed - this is never done until initial boot by new owner. Also, the user name is the same in use today; the user SID ending in -1000 is the primary/1st admin account to be set up after 1st boot-up:

Code:

Event[12896]:
  Log Name: Application
  Source: MsiInstaller
  Date: 2008-07-07   T10:24:12.000
  User: S-1-5-21-2548059937-3332263185-4189721473-1000
  User Name: WOODY\Owner
  Computer: Owner-PC
  Description: 
Product: Adobe Reader 8.1.2 -- Installation operation completed successfully.

Others on July 7 -

Code:

- Product: Microsoft Works -- Installation operation completed successfully.
- The 'ccSetMgr' service has started. (Norton firing up)
- The 'LiveUpdate Notice' service is starting. (Norton)
- The Software Licensing service has completed licensing status check - Vista licence check
- Unable to remove Windows Search Service indexed data for user 'Owner-PC\Administrator' in response to user profile deletion.  Error code 0x80070015. -- Failure of user profile deletion
- Profile notification of event Delete for component {DE3F3560-3032-41B4-B6CF-F703B1B95640} failed, error code is -2147024875. -- component removal failure
- Successfully created restore point (Process = C:\Windows\system32\wbem\wmiprvse.exe; Description = Scripted restore). -- system restore point created
- Product: Microsoft Office PowerPoint Viewer 2007 (English) -- Installation completed successfully.
- WinMail (3544) WindowsMail0: The database engine (6.00.6001.0000) started a new instance (0).  -- Windows Mail activity
-

Next activity not until September 16, 2008 - note new computer name -

Code:

Event[12810]:
  Log Name: Application
  Source: Microsoft-Windows-User Profiles Service
  Date: 2008-09-16  T18:29:16.000
  Event ID: 1531
   User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: ARTNRZ1JYM
  Description: 
The User Profile Service has started successfully.

Also on 9-16-08 -

Code:

- Profile notification of event Load for component {56EA1054-1959-467f-BE3B-A2A787C4B6EA} failed, error code is -2147024893.
- Windows license validated.
- The 'ccSetMgr' service has started. (Norton)
- The 'LiveUpdate Notice' service has started. (Norton)
- Successfully created restore point (Process = C:\Windows\servicing\TrustedInstaller.exe; Description = ) -- this appears to me as if Vista has been re-installed

***  we are still in September here ---- 
Event[12754]:
  Log Name: Application
  Source: MsiInstaller
  Date: 2008-09-16T18:37:30.000
  User: S-1-5-21-2548059937-3332263185-4189721473-1001
  User Name: N/A
  Computer: ARTNRZ1JYM
  Description: 
Product: Geek Squad 24 Hour Computer Support -- Installation completed successfully.
 
- AND - 

  Description: 
Windows Installer installed the product. Product Name: Geek Squad 24 Hour Computer Support. Product Version: 1.01.171. Product Language: 1033. Installation success or error status: 0.

Another new computer name - 30 minutes later - -- Another re-install of Vista ??

Code:

Event[12734]:
  Log Name: Application
  Source: Microsoft-Windows-User Profiles Service
  Date: 2008-09-16T19:05:16.000
  Event ID: 1531
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: AR737JKXS0T
  Description: 
The User Profile Service has started successfully.

Sept 17 - computer name changed again - re-install of Vista again..?- > 24 hours later:

Code:

Event[12332]:
  Log Name: Application
  Source: Microsoft-Windows-User Profiles Service
  Date: 2008-09-17T22:05:27.000
  Event ID: 1531
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Woody
  Description: 
The User Profile Service has started successfully.

Other activity on Sept 17 - 18 -

Code:

- Product: DocProcQFolder -- Configuration completed successfully.
- Product: HPSSupply -- Installation operation completed successfully.
-  Product: Microsoft Office 2000 Standard -- Installation operation completed successfully.
-  The application (PrintShop Deluxe, from vendor Broderbund) has the following problem: PrintShop Deluxe has one or more drivers with known incompatibilities with this version of Windows. Please contact your software vendor Broderbund to obtain a compatible version of the drivers prior to installing this software
- The application (Microsoft .NET Framework 1.1, from vendor Microsoft) has the following problem: This software has known incompatibility with IIS services on this platform.
- The application 'Microsoft .NET Framework 1.1' cannot be installed because it is not compatible with this version of Windows. Contact the application vendor for an update.
- Product: Microsoft .NET Framework 1.1 -- Installation failed.

Sept 19:

Code:

- Product: MSXML 4.0 SP2 (KB936181) -- Installation completed successfully.
- Device Driver Package Install: Linksys EasyLink Advisor Network Protocol
- Description = Device Driver Package Install: Cisco-Linksys LLC System devices
- Drivers Install For Linksys Easylink Advisor -- Installation completed successfully.
-  McAfee failure Faulting application mcupdate.EXE, version 6.0.6001.18061, time stamp 0x480eab38, faulting module KERNEL32.dll, version 6.0.6001.18000, time stamp 0x4791ada5, exception code 0xe0434f4d, fault offset 0x000000000002649d, process id 0xf34, application start time 0x01c91ae8f8f15470.
- McAfee crashes 
  Event[11961]:
  Log Name: Application
  Source: Windows Error Reporting
  Date: 2008-09-20T00:21:56.000
  Event ID: 1001
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Woody
  Description: 
Fault bucket 1728646, type 4
Event Name: APPCRASH
Response: None
Cab Id: 0

Problem signature:
P1: mcupdate.EXE
P2: 6.0.6001.18061
P3: 480eab38
P4: KERNEL32.dll
P5: 6.0.6001.18000
P6: 4791ada5
P7: e0434f4d
P8: 000000000002649d
P9: 
P10: 
__________________________

The system then shows activity almost daily - although very limited until October 8, 2008 - Norton 360 installed:

Code:

Event[5621]:
  Log Name: Application
  Source: MsiInstaller
  Date: 2008-11-08T19:01:48.000
  Event ID: 1033
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: Classic
  User: S-1-5-21-2548059937-3332263185-4189721473-1000
  User Name: WOODY\Owner
  Computer: Woody
  Description: 
Windows Installer installed the product. Product Name: Norton 360. Product Version: 2.0.0.242. Product Language: 1033. Installation success or error status: 0.

Internet Explorer hangs - with 'type 5' - classic 0xc0000005 (memory access violation) error - caused by Internet Security suites - Norton 360, NIS or KIS:

Code:

Event[5548]:
  Log Name: Application
  Source: Windows Error Reporting
  Date: 2008-11-08T19:13:25.000

  Description: 
Fault bucket 203043858, type 5
Event Name: AppHangB1
Response: None
Cab Id: 0

Problem signature:
P1: iexplore.exe
P2: 7.0.6001.18000
P3: 47918f11
P4: 14f6
P5: 4
Attached files:
C:\Users\Owner\AppData\Local\Temp\WER20D8.tmp.version.txt

These files may be available here:
C:\Users\Owner\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report0b14ca40

.

I could fill pages with entries from your log, unfortunately. Given what I have seen.

Furthermore, your system did in fact BSOD - the date on the dump file is September 16, 2008, although the time stamp in the dump shows August 8, 2008. It is perfectly normal for the system to adjust the system time and this is what I believe happened. The bugcheck was 0x116 - a TDR video adapter time-out. I have not seen any evidence of further BSODs or crashes related to same since then. Point being that this BSOD occurred BEFORE you got the system.

My recommendation at this time is if at all possible to return the system citing items in this thread - the evidence clearly shows gross misconduct or even fraud on the part of Best Buy. They sold you what I would consider a USED system - not a display model. I find the actions of this retail giant to be reprehensible.

If keeping the system - perform a Vista re-install to set the system back to factory defaults. The first order of business after such would be to allow all Windows Updates and manufacturer updates in, followed by running the Norton Removal Tool.

Sorry for the sheer bluntness here, but this IS NOT the 1st time that I have seen such an occurrence.

Any ? - please let me know.

Regards. . .

jcgriff2

.

bsale · 01-04-2009, 11:09 PM

Hi JC,

Happy New Year to you as well.

We did get the system in either September or October sorry to be vague, my wife bought it from her account so I cannot track it. It was a floor model. What does concern me is that I do not have any Windows Vista media. My best bet is likely to go scream at Best Buy for media.

As of this note Norton is gone, AVG is the current Virus protection and I have followed your direction for the Windows security setting. I have re-downloaded and re-installed i-Tunes with sadly the same results.

I will go to Best Buy to see about getting Windows Vista media set.

JC, would you expect me to have the same results if I attached a USB CD burner to the system? I plugged this into the system to minimize variables.

Thank you,

**jcgriff2** · 01-05-2009, 12:39 AM

Quote:

Originally Posted by bsale

I will go to Best Buy to see about getting Windows Vista media set.

JC, would you expect me to have the same results if I attached a USB CD burner to the system? I plugged this into the system to minimize variables.

Thank you,

Hi -

Well, the exact date is not important. I just went on what I had and thought this could be another case of a system that was returned and then re-sold as new. It does bother me to see that the Geek Squad installed programs (have seen this b/4 too), but no un-installs of same. I do recall you mentioning that they moved files or something to that effect.

What exactly do you mean by "Vista media set" - I am unfamiliar w/ this term. Please provide some additional details.

RE: the external USB CD burner - did you in fact attach such a device and if so, did you have to load software for it? The last case I worked on regarding this subject (burning) basically led to registry corruption of the entries necessary for burning. This was caused by the introduction of several burning software installations that I believe caused the corruption. After a re-install of Vista, all worked 100% - like new. A Vista repair nor SFC (System File Checker) did nothing to help.

I can almost guarantee you that if you return to BB, they will in fact do a Vista re-install. If so, grab it before they start as they will tell you all files are lost. This has been my experience with their largest US competitor.

Regards. . .

JC

.

bsale · 01-05-2009, 09:30 PM

Hi JC,

What I am refering to "Vista Media" is the Windows Vista CD or the HP OEM variant of Windows Vista CD. I don't have the Vista install CD.

Regarding the USB CD, it has not gotten anywhere close to this machine.

I cannot recall if you have looked at this system's registry or not but I cannot help but wonder if it is something that basic. However, you have reviewed a lot of this system's data.

Thank you for all your efforts!

Regards,
Bob

**jcgriff2** · 01-09-2009, 12:33 AM

Quote:

Originally Posted by bsale

Hi JC,

What I am refering to "Vista Media" is the Windows Vista CD or the HP OEM variant of Windows Vista CD. I don't have the Vista install CD.

Regarding the USB CD, it has not gotten anywhere close to this machine.

I cannot recall if you have looked at this system's registry or not but I cannot help but wonder if it is something that basic. However, you have reviewed a lot of this system's data.

Thank you for all your efforts!

Regards,
Bob

Hi Bob -

You're welcome, but I feel as if the results were not exactly close to what you had hoped. I of course can only relay to you what I find in your system. I found more on Norton and am somewhat puzzled.

Your system Application Event log shows Norton 360 was installed on Dec 14, 2008. I thought you had NIS installed back when. Did you install 360?

Here are entries for successful instal of Norton 360:

Code:

Event[947]:
  Log Name: Application
  Source: MsiInstaller
  Date: 2008-12-14 T22:25:58.000
  Windows Installer installed the product. 
Product Name: Norton 360. Product Version: 2.0.0.242. 
Product Language: 1033. Installation success or error status: 0.

Event[948]:
  Log Name: Application
  Source: MsiInstaller
  Date: 2008-12-14 T22:25:58.000
 Product: Norton 360 -- Installation operation completed successfully.

Events similar to #804/803/802 found all through your app event log - Norton updating itself:

Code:

Event[804]:
  Log Name: Application
  Source: Automatic LiveUpdate Scheduler
  Date: 2008-12-15T17:47:30.000
  Information Level: success
Scheduler launched Automatic LiveUpdate.

Event[803]:  
  Source: Automatic LiveUpdate Scheduler
  Date: 2008-12-15T17:50:49.000
  Information Level: success
Automatic LiveUpdate has terminated.

Event[802]:
  Log Name: Application
  Source: Automatic LiveUpdate Scheduler
  Date: 2008-12-15T17:50:49.000
  Information Level: success
The next run has been scheduled to occur at approximately 6:43 PM.

1 minute 10 seconds after Norton update completes, Windows Updates creates 2 system restore points:

Code:

Event[801]:
  Source: System Restore
  Date: 2008-12-15T17:51:59.000
Successfully created restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; 
Description = Windows Update).

Event[800]:
  Log Name: Application
  Source: System Restore
  Date: 2008-12-15T17:52:07.000
  Successfully created restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; 
Description = Windows Update).

22 seconds after the 2nd restore point created, Windows Defender update crashes - w/ type 5 - 0xc0000005 - a memory access violation that I would pin on 360 as culprit:

Code:

Event[799]:
  Log Name: Application
  Source: Windows Error Reporting
  Date: 2008-12-15T17:52:29.000
Fault bucket 25580367, type 5
Event Name: MpTelemetry
Response: None
Cab Id: 0

Problem signature:
P1: 80240016
P2: BeginInstall
P3: Install
P4: 1.1.1600.0
P5: MpSigDwn.dll
P6: 1.1.1600.0
P7: Windows Defender

.

Seeing more simply reinforces my suggestion that you re-install Vista. However, I think going back to BB/ GSquad after what I have seen in your files is big mistake. Youu have HP OEM system and can therefore go directly to HP and get HP factory Vista recovery DVDs - but you will probably have to pay for them - last check cost was < $20. State your case to HP - they have been known to provide discs free. You never know.

I show your system as:

Code:

System Manufacturer:       HP-Pavilion
System Model:              KQ496AA-ABA a6530f
System Type:               x64-based PC

OS Name:                   Microsoftr Windows VistaT Home Premium 
OS Version:                6.0.6001 Service Pack 1 Build 6001

You are runnning Vista x64.

Here is the HP site to order the Vista Recovery discs from -
http://h10025.www1.hp.com/ewfrf/wc/d...reg_R1002_USEN

Here is the HP search page where the above link came from -
http://search.hp.com/query.html?cc=u...very+dvd&la=en

I would also recommend that you run Belarc Advisor as it will list your product key codes as the system knows them to be. Belarc takes a few minutes to run, when viewer appears, scroll about 1/2 way down - you'll see the keys.

http://www.belarc.com/free_download.html

I really would get those Vista recovery discs from HP. This way you know they are genuine. 1st thing after re-install - run the Norton Removal Tool.

Any ? - please let me knwo.

Regards. . .

JC

.

bsale · 01-09-2009, 03:00 PM

Hi JC,

Great feedback. As a note, when we first got the system it had a 30 day license of Norton anti-virus, when that expired I bought and then installed the 360 product. The first installation was botched (cockpit error I suppose), I then un-installed, then re-installed. I first discovered that the CD/DVD was not burning and attributed it to Norton. This is also about the time I attempted the System Restores. After having no success with this I started scowering the Tech Support Forum.

I will reach out to HP for the OEM disks, thank you for the contact information!

Cheers!

**jcgriff2** · 01-10-2009, 03:37 AM

Hi -

Interesting about Norton NIS & 360. I thought I was seeing things at first - the hour was late here. I tested 360 about 1 yr ago and honestly found it to be horrible product. My 18 yr-olds boyfriend just got new Vista x64 - and it came with Norton 360 installed w/ early/mid 2007 out-dated drivers and all. He didn't know it was installed and on Christmas day w/ in 1 hour of boot - BSOD.

Well, I wish you luck with HP - even if $20 for genuine Vista DVD, not a bad deal. I did same last year. The HP recovery DVDs should come w/ the drivers for your system - but you still want to go to HP site for recent updates.

You are not that far from burning once again. Take care.

JC

.

12-23-2008, 07:38 PM	#1 (permalink)
bsale Registered User Join Date: Dec 2008 Posts: 9 OS: vista 64 bit home premium	Vista will not BURN Hi JC, This sounds very similar to my situation. I have a new (October 08) HP Pavillion with Vista 64bit Home Preimum. I have read through most of the posts here, when I have checked the registry location referenced in http://support.microsoft.com/kb/929461 and did NOT find either upper or lower keys. I can burn CD/DVD's through Windows Explorer but cannot burn from applications such as I-Tunes or Quicken. Your guidance is appreciated.

12-24-2008, 04:54 AM	#2 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: Palm Springs, California / Southern New Jersey Posts: 10,054 OS: Windows 7, Vista Ultimate My System	Re: Vista will not BURN Hi - Happy Holidays! I moved post to your own thread. The thread it references: [SOLVED] Can You Read This? [DVD Burning Issues] Please follow the instructions HERE. Attach your zip file to the next post. Before doing so... please attempt burns w/ both iTunes and Quicken (This is financial software - are you burning back-ups?). How do you burn with Quicken? How old is it? Do you have the most recent iTunes version? Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ December 1, 2009

12-24-2008, 03:11 PM	#4 (permalink)
zuluclayman Design Team Member Join Date: Dec 2005 Location: Newcastle, Australia Posts: 3,049 OS: Windows Vista Home Premium My System	Re: Vista will not BURN Have you recently installed an older version of any phone software such as Nokia PC suite? I had similar messages from iTunes and it was traced by a friend of mine who is a tech support to this. Apparently the older versions (those that may have come on disc with the phone) are not particularly compatible with Vista. Any other software installs just before this started happening - there are a number of software items out there that are not Vista friendly. __________________ AutoGordianKnot Audacity K-Lite codec pack Irfan View GSpot TSF Photographer's Corner

12-24-2008, 04:45 PM	#5 (permalink)
bsale Registered User Join Date: Dec 2008 Posts: 9 OS: vista 64 bit home premium	Re: Vista will not BURN No phone's All the applications I added/purchased I checked first with the Vista compatibility page, not that the compatibility page is perfect but I did review that first. Thank you for the tip! Cheers! Bob

12-24-2008, 05:20 PM	#6 (permalink)
poker158149 Registered User Join Date: Nov 2008 Location: Louisiana Posts: 5 OS: Windows Vista Home Premium SP1 32-bit	Re: Vista will not BURN It says you should re-install iTunes. Maybe you should try to. Sometimes, when aprogram installs, if something happens, some files might be left out. It would be best if you uninstalled iTunes, then re-installed it and made sure everything goes smooth without inturruptions. Then try.

12-24-2008, 05:49 PM	#7 (permalink)
zuluclayman Design Team Member Join Date: Dec 2005 Location: Newcastle, Australia Posts: 3,049 OS: Windows Vista Home Premium My System	Re: Vista will not BURN Another suggestion: have a look at this from Microsoft Support - I had forgotten this in previous post - this was the first suggestion from tech support where I bought my computer - didn't do the job for me but might for you. A number of programs (including iTunes) install upper or lower filters that somehow cause conflicts in vista. __________________ AutoGordianKnot Audacity K-Lite codec pack Irfan View GSpot TSF Photographer's Corner

12-25-2008, 11:38 AM	#8 (permalink)
bsale Registered User Join Date: Dec 2008 Posts: 9 OS: vista 64 bit home premium	Re: Vista will not BURN Hi Zuluclayman, In this case I have scowered many if not most of the posts that apply or seem to apply. I have gone through the regedit process and oddly enough the registry does not have either upper or lower keys for that particular register. I have uninstalled and re-installed i-Tunes at least 4 times with no satisfaction. Thank you for your suggestions, truly! Bob

12-30-2008, 10:15 PM	#12 (permalink)
bsale Registered User Join Date: Dec 2008 Posts: 9 OS: vista 64 bit home premium	Re: Vista will not BURN Hi JC, Happy New Year all most. . . Regarding the first item; pcd5srvc{e2af211b-86da020a-05040000} PCD5SRVC{E2AF211B-86DA020A-05040000} - PCDR Kernel Mode Service Helper Driver \??\c:\program~2\pc-doc~1\pcd5srvc_x64.pkms Kernel Driver I tracked this down to PC-Doc code which I started to install and then halted. I went to Control Panel and there was no indication that it was installed. I went to the directory and deleted all of the folders pertaining to the application. Norton - I have un-installed this. McAffee is not installed; again I checked Control Panel and did not find it there. I also followed the url you provided and it is no longer a good link. I did run sfc /scannow. It found some corrupt files that it could not repair. Earlier I did un-install the CD/DVD driver and allowed the system to re-install. I will do that again now that Norton is gone. NVDIA - I have not had any BSOD with this system, unless I am mis-understanding something here. Thank you,

01-04-2009, 11:09 PM	#14 (permalink)
bsale Registered User Join Date: Dec 2008 Posts: 9 OS: vista 64 bit home premium	Re: Vista will not BURN Hi JC, Happy New Year to you as well. We did get the system in either September or October sorry to be vague, my wife bought it from her account so I cannot track it. It was a floor model. What does concern me is that I do not have any Windows Vista media. My best bet is likely to go scream at Best Buy for media. As of this note Norton is gone, AVG is the current Virus protection and I have followed your direction for the Windows security setting. I have re-downloaded and re-installed i-Tunes with sadly the same results. I will go to Best Buy to see about getting Windows Vista media set. JC, would you expect me to have the same results if I attached a USB CD burner to the system? I plugged this into the system to minimize variables. Thank you,

01-05-2009, 09:30 PM	#16 (permalink)
bsale Registered User Join Date: Dec 2008 Posts: 9 OS: vista 64 bit home premium	Re: Vista will not BURN Hi JC, What I am refering to "Vista Media" is the Windows Vista CD or the HP OEM variant of Windows Vista CD. I don't have the Vista install CD. Regarding the USB CD, it has not gotten anywhere close to this machine. I cannot recall if you have looked at this system's registry or not but I cannot help but wonder if it is something that basic. However, you have reviewed a lot of this system's data. Thank you for all your efforts! Regards, Bob

01-09-2009, 03:00 PM	#18 (permalink)
bsale Registered User Join Date: Dec 2008 Posts: 9 OS: vista 64 bit home premium	Re: Vista will not BURN Hi JC, Great feedback. As a note, when we first got the system it had a 30 day license of Norton anti-virus, when that expired I bought and then installed the 360 product. The first installation was botched (cockpit error I suppose), I then un-installed, then re-installed. I first discovered that the CD/DVD was not burning and attributed it to Norton. This is also about the time I attempted the System Restores. After having no success with this I started scowering the Tech Support Forum. I will reach out to HP for the OEM disks, thank you for the contact information! Cheers!

01-10-2009, 03:37 AM	#19 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: Palm Springs, California / Southern New Jersey Posts: 10,054 OS: Windows 7, Vista Ultimate My System	Re: Vista will not BURN Hi - Interesting about Norton NIS & 360. I thought I was seeing things at first - the hour was late here. I tested 360 about 1 yr ago and honestly found it to be horrible product. My 18 yr-olds boyfriend just got new Vista x64 - and it came with Norton 360 installed w/ early/mid 2007 out-dated drivers and all. He didn't know it was installed and on Christmas day w/ in 1 hour of boot - BSOD. Well, I wish you luck with HP - even if $20 for genuine Vista DVD, not a bad deal. I did same last year. The HP recovery DVDs should come w/ the drivers for your system - but you still want to go to HP site for recent updates. You are not that far from burning once again. Take care. JC . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ December 1, 2009