[SOLVED] Issues with explorer.exe

gdavge2003 · 12-20-2008, 05:44 PM

Starting yesterday, my start toolbar would continuously freeze. I'm not sure if the freezing corresponds to a program, but it usually happens when the processor is working to open new programs. The freeze is just... well, it freezes, I can't access the start menu, and clicking anywhere on the start toolbar gives no response. However, I can still switch between programs using alt+tab.

Usually I can fix the problem by running task manager, ending explorer.exe and running it again, but why is it freezing in the first place?

Also, today I tried to create a new folder, and explorer.exe freezes on that too. Regardless of where I'm creating the new folder, whether I'm in My Documents or on the Desktop, it freezes right when I right click and hover the cursor over New. I tried restarting, and that didn't resolve the problem. I googled around, and downloaded a "newfolder" registry at the Vista forums, but that didn't resolve the problem after merging and restarting.

Thanks for any help!

**jcgriff2** · 12-22-2008, 03:39 AM

Hi -

Boot into safemode w/ networking - tap F8 key repeatedly during boot-up.

How does your system perform here? any freezes?

Regards. . .

jcgriff2

.

gdavge2003 · 12-22-2008, 01:47 PM

I ran safe mode; the problem persists

I did some searching on google, and I think the problem has to do with my user profile. Explorer.exe constantly takes up about 49-52% of my CPU (I have 2.7ghz core 2 duo), even in idle mode. I created a new user profile, went in there, and explorer.exe is taking up only 0-2%.

I guess the quickest solution would be to just create a new profile and use that, but transferring files from my current one to there is going to be a nightmare... Is there a way to resolve the problem without having to do this?

**jcgriff2** · 12-22-2008, 02:54 PM

Hi. . .

Please run these 2 - I'll see what I can find

Vista System Health Report - save in HTM or HTML format -
START | type perfmon /report - 60 seconds viewer appears - save as HTML file

msinfo32 - save as NFO file
START type msinfo32 - hit enter - viewer appears. Save as NFO (sys info) file - you'll see NFO file ext when you go to save it

Regards. . .

jcgriff2

.

gdavge2003 · 12-22-2008, 04:52 PM

Well, oops, after my message, I became quite frustrated and as a result, decided to move everything onto a new user account. This has solved the CPU usage problem with explorer.exe. Thanks for your help nonetheless.

However, I'll make sure to bookmark this thread, so in the future if I encounter this problem again, I'll be sure to run those tests!

**jcgriff2** · 12-25-2008, 05:14 AM

You're welcome.

Happy Holidays!

jcgriff2

.

12-20-2008, 05:44 PM	#1 (permalink)
gdavge2003 Registered User Join Date: Dec 2004 Location: California, US Posts: 51 OS: Vista - Home Premium	[SOLVED] Issues with explorer.exe Starting yesterday, my start toolbar would continuously freeze. I'm not sure if the freezing corresponds to a program, but it usually happens when the processor is working to open new programs. The freeze is just... well, it freezes, I can't access the start menu, and clicking anywhere on the start toolbar gives no response. However, I can still switch between programs using alt+tab. Usually I can fix the problem by running task manager, ending explorer.exe and running it again, but why is it freezing in the first place? Also, today I tried to create a new folder, and explorer.exe freezes on that too. Regardless of where I'm creating the new folder, whether I'm in My Documents or on the Desktop, it freezes right when I right click and hover the cursor over New. I tried restarting, and that didn't resolve the problem. I googled around, and downloaded a "newfolder" registry at the Vista forums, but that didn't resolve the problem after merging and restarting. Thanks for any help!

12-22-2008, 03:39 AM	#2 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,126 OS: Windows 7, Vista Ultimate My System	Re: Issues with explorer.exe Hi - Boot into safemode w/ networking - tap F8 key repeatedly during boot-up. How does your system perform here? any freezes? Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

12-22-2008, 01:47 PM	#3 (permalink)
gdavge2003 Registered User Join Date: Dec 2004 Location: California, US Posts: 51 OS: Vista - Home Premium	Re: Issues with explorer.exe I ran safe mode; the problem persists I did some searching on google, and I think the problem has to do with my user profile. Explorer.exe constantly takes up about 49-52% of my CPU (I have 2.7ghz core 2 duo), even in idle mode. I created a new user profile, went in there, and explorer.exe is taking up only 0-2%. I guess the quickest solution would be to just create a new profile and use that, but transferring files from my current one to there is going to be a nightmare... Is there a way to resolve the problem without having to do this?

12-22-2008, 02:54 PM	#4 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,126 OS: Windows 7, Vista Ultimate My System	Re: Issues with explorer.exe Hi. . . Please run these 2 - I'll see what I can find Vista System Health Report - save in HTM or HTML format - START \| type perfmon /report - 60 seconds viewer appears - save as HTML file msinfo32 - save as NFO file START type msinfo32 - hit enter - viewer appears. Save as NFO (sys info) file - you'll see NFO file ext when you go to save it Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

12-22-2008, 04:52 PM	#5 (permalink)
gdavge2003 Registered User Join Date: Dec 2004 Location: California, US Posts: 51 OS: Vista - Home Premium	Re: Issues with explorer.exe Well, oops, after my message, I became quite frustrated and as a result, decided to move everything onto a new user account. This has solved the CPU usage problem with explorer.exe. Thanks for your help nonetheless. However, I'll make sure to bookmark this thread, so in the future if I encounter this problem again, I'll be sure to run those tests!

12-25-2008, 05:14 AM	#6 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,126 OS: Windows 7, Vista Ultimate My System	Re: Issues with explorer.exe You're welcome. Happy Holidays! jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !