vista ultimate, won't stop logging off

narelle · 12-19-2008, 11:39 PM

On my husband's laptop, Dell XPS 1530, only a couple of months old. when trying to shut down, it continually stays on the 'logging off' screen. I've tried cont/alt/del, turning it off, letting it run for hours, no solution.
HELP please!!!

**jcgriff2** · 12-20-2008, 02:32 AM

Look in Event Viewer to see if app hanging.
START | type eventvwr.msc - start w/ Admin Filtered

narelle · 12-20-2008, 02:51 AM

thanks for the suggestion, but I can't even get the computer to work at all, i.e. the screen only shows the blue 'logging off' screen, cannot access the start menu or any programs.

12-19-2008, 11:39 PM	#1 (permalink)
narelle Registered User Join Date: Dec 2008 Posts: 2 OS: vista ultimate	vista ultimate, won't stop logging off On my husband's laptop, Dell XPS 1530, only a couple of months old. when trying to shut down, it continually stays on the 'logging off' screen. I've tried cont/alt/del, turning it off, letting it run for hours, no solution. HELP please!!!

12-20-2008, 02:32 AM	#2 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,122 OS: Windows 7, Vista Ultimate My System	Re: vista ultimate, won't stop logging off Look in Event Viewer to see if app hanging. START \| type eventvwr.msc - start w/ Admin Filtered __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

12-20-2008, 02:51 AM	#3 (permalink)
narelle Registered User Join Date: Dec 2008 Posts: 2 OS: vista ultimate	Re: vista ultimate, won't stop logging off thanks for the suggestion, but I can't even get the computer to work at all, i.e. the screen only shows the blue 'logging off' screen, cannot access the start menu or any programs.