[SOLVED] Vista Internet Problem--Please Help!

Rainbaby2376 · 12-10-2008, 02:56 PM

Hi All, I have read some of the posts regarding this issue but did not see a solution posted. We have just bought a new Dell laptop for my niece who is about to start college and cannot get the internet to work. I have tried to provide all the information requested from reading the previous posts on similiar issues.

The OS is Windows Vista Service Pack 1 and I have a linksys broadband wireless router.

The computer can locate my router, because it says we have local and internet connectivity and shows that data packages are being passed, and the IP address was updated (so it's reading that from the router right?) however we cannot access the internet. The following is the error page provided (i have numbered the sections to reference them):

Code:

1. "WINDOWS CONFIRMED THAT "PRIMARY DNS SERVER" IS CURRENTLY ONLINE, BUT IS NOT RESPONDING TO CONNECTION ATTEMPTS AT THIS TIME.

2. This usually means that the firewall is running somewhere between the two computers and is blocking "domain".  Windows has confirmed that Windows Firewall on this computer is correctly configured to allow this connection.  However a remote firewall may be blocking your connection

3. The following policy might need to be adjusted to allow windows to connect:
Policy Provider: Trend NSC
Filter Name:~Trend NSC, ACL, 65535-1,count:3,cond:0, weight:16842750, Dir:out
If this policy provider idnetifired is Windows Firewall, click for information adjusting Windows Firewall Settings.

4. Reset the network adapter "Wireless Network Connection"

I tried turning the firewall off, but still have the same issue and error. I have no idea what #3 means. I have tried #4, but after doing so I loose connectivity to the router and must reboot to get it back.

Here is the information provided when I execute "ipconfig/all"

Code:

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Sidney-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) WiFi Link 5100
   Physical Address. . . . . . . . . : 00-21-5D-BE-FA-C8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::6ca8:b8a9:59d3:886e%12(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.136.110(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Any information would be greatly appreciated.

Thank You!!

**jcgriff2** · 12-10-2008, 03:32 PM

Hi. . .

Please run msinfo32 and save as NFO file -
START | type msinfo32 - you'll see NFO file ext when you go to save it

Most likely PC came w/ internet security suite like Norton, Kaspersky, Mcafee that must be removed.

Regards. . .

jcgriff2

.

Rainbaby2376 · 12-10-2008, 04:02 PM

Hi...
We saved the NFO file but I cannot upload on to the post; error says "invalid file".

Thank You

Valdeam · 12-10-2008, 04:26 PM

Sounds like an antivirus program with internet security starting some problems

Valdeam

**jcgriff2** · 12-10-2008, 05:42 PM

Zip up the file - right-click on it, select Send To compressed (zipped) folder. You'll find same filename but ending in .zip - attach that to post.

Rainbaby2376 · 12-10-2008, 05:51 PM

Here you go...

**jcgriff2** · 12-10-2008, 06:10 PM

Hi. . .

Thanks for NFO file.

Reviewing it now. Back shortly.

Jc

.

**jcgriff2** · 12-10-2008, 06:42 PM

Hi. . .

Trend Micro Internet Security is on your system.

I recommend removing it.

Scroll 1/2 way down - "Uninstall using the TISSuprt.exe file" - follow the instructions. One exception - this is Vista so RIGHT-click on the file TISSuprt.exe and select Run as Administrator. If file not there, try other methods. Re-boot upon completion.

Now reset the Windows Firewall to its default settings -
START | type FirewallSettings.exe into the start search box | click on FirewallSettings.exe above | select the Advanced Tab | click on "Restore Defaults" | Click Apply (if hi-lighted) | Click OK

You do need anti-virus. I use AVG 8 free edition on 2 systems here.

http://free.avg.com/download?prd=afe

You have an Intel 5100 wireless - I have the same. Good product.

Regards. . .

jcgriff2

.

Rainbaby2376 · 12-10-2008, 07:03 PM

Thank You So So Much! It worked!! We love you

**jcgriff2** · 12-10-2008, 08:15 PM

Hi. . .

Great News!

And great work considering I neglected to include link to document I referenced - better late than never -

http://esupport.trendmicro.com/suppo...&id=EN-1036064

Very nice system for your niece.

Glad to hear she is headed to college. I hope she stays with it at all costs.

Regards. . .

jcgriff2

.

tsols47 · 12-19-2008, 09:14 PM

Oh My Goodness I just solve the problem and I’m so excited to let you all know.

I have Vista as well and was having the same issue with connecting to my router but not the Internet.

(Get to the Network Connections screen; sorry I don’t know a shorter way)
Go to your START menu
Click on NETWORK
Go the to the toolbar across the top and click on NETWORK AND SHARING CENTER
Look on the left and click on MANAGE NETWORK CONNECTIONS.
RIGHT CLICK on the Wireless Network Connection icon.
Go to PROPERTIES
** you may have to put in your Admin Password of just say Continue to the next popup**
In the list under “this connection uses the following items:’
CLICK on INTERNET PROTOCAL VERSION 4 (TCP/IPv4)
Select PROPERTIES near the lower right
See if you are setup for “Obtain an IP address automatically”
ALSO
Obtain DNS server address automatically

I wasn’t and this was my issue, then select OK.

You may have to do the same last steps for INTERNET PROTOCAL VERSION 6 (TCP/IPv6)

12-10-2008, 03:32 PM	#2 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,160 OS: Windows 7, Vista Ultimate My System	Re: Vista Internet Problem--Please Help! Hi. . . Please run msinfo32 and save as NFO file - START \| type msinfo32 - you'll see NFO file ext when you go to save it Most likely PC came w/ internet security suite like Norton, Kaspersky, Mcafee that must be removed. Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

12-10-2008, 04:02 PM	#3 (permalink)
Rainbaby2376 Registered User Join Date: Dec 2008 Posts: 4 OS: VISTA service pack 1	Re: Vista Internet Problem--Please Help! Hi... We saved the NFO file but I cannot upload on to the post; error says "invalid file". Thank You

12-10-2008, 04:26 PM	#4 (permalink)
Valdeam Registered User Join Date: Nov 2008 Posts: 60 OS: Vista Ultimate	Re: Vista Internet Problem--Please Help! Sounds like an antivirus program with internet security starting some problems Valdeam __________________ "If you always do what you've always done, how can you ever be any better than you've always been?"

12-10-2008, 05:42 PM	#5 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,160 OS: Windows 7, Vista Ultimate My System	Re: Vista Internet Problem--Please Help! Zip up the file - right-click on it, select Send To compressed (zipped) folder. You'll find same filename but ending in .zip - attach that to post. __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! ! Last edited by jcgriff2; 12-10-2008 at 05:44 PM.

12-10-2008, 06:10 PM	#7 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,160 OS: Windows 7, Vista Ultimate My System	Re: Vista Internet Problem--Please Help! Hi. . . Thanks for NFO file. Reviewing it now. Back shortly. Jc . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

12-10-2008, 06:42 PM	#8 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,160 OS: Windows 7, Vista Ultimate My System	Re: Vista Internet Problem--Please Help! Hi. . . Trend Micro Internet Security is on your system. I recommend removing it. Scroll 1/2 way down - "Uninstall using the TISSuprt.exe file" - follow the instructions. One exception - this is Vista so RIGHT-click on the file TISSuprt.exe and select Run as Administrator. If file not there, try other methods. Re-boot upon completion. Now reset the Windows Firewall to its default settings - START \| type FirewallSettings.exe into the start search box \| click on FirewallSettings.exe above \| select the Advanced Tab \| click on "Restore Defaults" \| Click Apply (if hi-lighted) \| Click OK You do need anti-virus. I use AVG 8 free edition on 2 systems here. http://free.avg.com/download?prd=afe You have an Intel 5100 wireless - I have the same. Good product. Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

12-10-2008, 07:03 PM	#9 (permalink)
Rainbaby2376 Registered User Join Date: Dec 2008 Posts: 4 OS: VISTA service pack 1	Re: Vista Internet Problem--Please Help! Thank You So So Much! It worked!! We love you

12-10-2008, 08:15 PM	#10 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,160 OS: Windows 7, Vista Ultimate My System	Re: Vista Internet Problem--Please Help! Hi. . . Great News! And great work considering I neglected to include link to document I referenced - better late than never - http://esupport.trendmicro.com/suppo...&id=EN-1036064 Very nice system for your niece. Glad to hear she is headed to college. I hope she stays with it at all costs. Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

12-19-2008, 09:14 PM	#11 (permalink)
tsols47 Registered User Join Date: Dec 2008 Posts: 3 OS: Windows XP	Re: [SOLVED] Vista Internet Problem--Please Help! Oh My Goodness I just solve the problem and I’m so excited to let you all know. I have Vista as well and was having the same issue with connecting to my router but not the Internet. (Get to the Network Connections screen; sorry I don’t know a shorter way) Go to your START menu Click on NETWORK Go the to the toolbar across the top and click on NETWORK AND SHARING CENTER Look on the left and click on MANAGE NETWORK CONNECTIONS. RIGHT CLICK on the Wireless Network Connection icon. Go to PROPERTIES you may have to put in your Admin Password of just say Continue to the next popup In the list under “this connection uses the following items:’ CLICK on INTERNET PROTOCAL VERSION 4 (TCP/IPv4) Select PROPERTIES near the lower right See if you are setup for “Obtain an IP address automatically” ALSO Obtain DNS server address automatically I wasn’t and this was my issue, then select OK. You may have to do the same last steps for INTERNET PROTOCAL VERSION 6 (TCP/IPv6)