Vista shutting down randomly

harleyd · 11-12-2008, 05:47 PM

I purchased an Inspiron 1525 6/08. It started shutting down randomly when I would start to key in p/w or a web address. When I turned it back on it either goes to safe mode page or, p/w screen, then it goes back to exactly where I was keying in. Shop determined it was a hd failure and replaced. It is still doing the same thing. Please help!

**jcgriff2** · 11-12-2008, 09:25 PM

Hi. . .

Check the Event Viewer (eventvwr.msc) Filtered Admin 1st to see what events prior to "crash". WERCON (wercon.exe) - most likely no solutions there, but it should list the detail on apps. Then go to Reliability Monitor (perfmon /rel) - look at detail on app hangs - are your in there?

Test your IE7 connection and stability in SAFEMODE w/ Networking. Do you get kicked off here like in normal windows operation? If not, look at anti-virus & 3rd party firewall product.

Does the same happen if using Firefox for Internet? Reset IE7 (inetcpl.cpl). Click on Advanced tab & restore to default settings.

Regards. . .

jcgriff2

.

11-12-2008, 05:47 PM	#1 (permalink)
harleyd Registered User Join Date: Nov 2008 Posts: 1 OS: VISTA HOME PREMIUM	Vista shutting down randomly I purchased an Inspiron 1525 6/08. It started shutting down randomly when I would start to key in p/w or a web address. When I turned it back on it either goes to safe mode page or, p/w screen, then it goes back to exactly where I was keying in. Shop determined it was a hd failure and replaced. It is still doing the same thing. Please help!

11-12-2008, 09:25 PM	#2 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,122 OS: Windows 7, Vista Ultimate My System	Re: Vista shutting down randomly Hi. . . Check the Event Viewer (eventvwr.msc) Filtered Admin 1st to see what events prior to "crash". WERCON (wercon.exe) - most likely no solutions there, but it should list the detail on apps. Then go to Reliability Monitor (perfmon /rel) - look at detail on app hangs - are your in there? Test your IE7 connection and stability in SAFEMODE w/ Networking. Do you get kicked off here like in normal windows operation? If not, look at anti-virus & 3rd party firewall product. Does the same happen if using Firefox for Internet? Reset IE7 (inetcpl.cpl). Click on Advanced tab & restore to default settings. Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !