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11-12-2008, 12:55 PM
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#1 (permalink) |
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Registered User
Join Date: Oct 2008
Posts: 48
OS: windows vista
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blue screen shutdown bsod
hi its grant again just had ANOTHER bsod it it is realy getting annoying i seriously need help i got help of jcgriff last time he was a good help please help me
regards grant |
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11-12-2008, 01:01 PM
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#2 (permalink) |
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Registered User
Join Date: Oct 2008
Posts: 48
OS: windows vista
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Re: blue screen shutdown bsod
hi grant again i got this i dont know if it helps
Problem signature: Problem Event Name: BlueScreen OS Version: 6.0.6001.2.1.0.768.2 Locale ID: 2057 Additional information about the problem: BCCode: d1 BCP1: A59FFFF6 BCP2: 00000002 BCP3: 00000000 BCP4: B8212575 OS Version: 6_0_6001 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\Mini111208-01.dmp C:\Users\dg\AppData\Local\Temp\WER-181741-0.sysdata.xml C:\Users\dg\AppData\Local\Temp\WER386D.tmp.version.txt Read our privacy statement: http://go.microsoft.com/fwlink/?link...3&clcid=0x0409 |
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11-13-2008, 09:35 PM
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#3 (permalink) |
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Moderator, Microsoft Supp
Join Date: Sep 2007
Location: Palm Springs, California / Southern New Jersey
Posts: 10,067
OS: Windows 7, Vista Ultimate
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Re: blue screen shutdown bsod
Hi Grant. . .
The bugcheck on this BSOD = 0xd1, but no probable cause listed. Your last ones from prev thread were 0xd1 as well - caused by pfc027.sys - PixArt. Were you able to get rid of PixArt? Did you get your driver updates installed from HP? Did you upgrade RAM from 1gb to at least 2gb? Your previous thread -- http://www.techsupportforum.com/micr...-shutdown.html Regards. . . jcgriff2 . |
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11-14-2008, 07:50 AM
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#4 (permalink) |
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Registered User
Join Date: Oct 2008
Posts: 48
OS: windows vista
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Re: blue screen shutdown bsod
i recived no help about pixart i found a folder under the name pixart contaning pictures i told them this and no rely after about 10 days now i have updated from hp no more ram yet probably about christmas i get it
many thanks grant |
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11-17-2008, 09:59 PM
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#5 (permalink) |
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Moderator, Microsoft Supp
Join Date: Sep 2007
Location: Palm Springs, California / Southern New Jersey
Posts: 10,067
OS: Windows 7, Vista Ultimate
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Re: blue screen shutdown bsod
Hi Chris. . .
The RAM can wait - it is just a suggestion. Pixart must go. I moved your thread b/c I thought you wanted a replacement for pixart, not un-install information. I did alot of digging - but I found pixart hiding under another name. The driver pfc027.sys runs under the system service PAC207 and has the description name EYE 110. Does this name mean anything to you? Is this pixart? For now, go into sys services and disable it - START | type services.msc into the start search box & hit enter. Scroll down until you find pac207 - double-click on it. It should say "manual" now - you want to change that to disabled. Let me know how it goes. Don't worry about all the stuff in the code box below. I just don't want to lose track of it - we will need it to un-install pixart. Regards. . . JC . Code:
Module Name Display Name Description Driver Type Start Mode State Status Accept Stop Accept Pause Paged Pool Code(bytes BSS(by Link Date Path Init(bytes
============ ====================== ====================== ============= ========== ========== ========== =========== ============ ========== ========== ====== ====================== ================================================ ==========
PAC207 Eye 110 Eye 110 Kernel Manual Stopped OK FALSE FALSE 128 160,512 0 05/12/2006 03:34:41 C:\Windows\system32\DRIVERS\PFC027.SYS 2,304
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-==
<Data>
<Name><![CDATA[pac207]]></Name>
<Description><![CDATA[Eye 110]]></Description>
<File><![CDATA[c:\windows\system32\drivers\pfc027.sys]]></File>
<Type><![CDATA[Kernel Driver]]></Type>
<Started><![CDATA[No]]></Started>
<Start_Mode><![CDATA[Manual]]></Start_Mode>
<State><![CDATA[Stopped]]></State>
<Status><![CDATA[OK]]></Status>
<Error_Control><![CDATA[Normal]]></Error_Control>
<Accept_Pause><![CDATA[No]]></Accept_Pause>
<Accept_Stop><![CDATA[No]]></Accept_Stop>
</Data>
=-=-=-=-=-=-=-=-=-=-=-=-=-=
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\{9B0A1878-5E40-499D-911A-3AF784BB7F69}
LogFile REG_SZ C:\Program Files\InstallShield Installation Information\{9B0A1878-5E40-499D-911A-3AF784BB7F69}\Setup.ilg
StatusText REG_SZ Eye 110 Setup is preparing the InstallShield Wizard, which will guide you through the program setup process. Please wait.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{9B0A1878-5E40-499D-911A-3AF784BB7F69}
UninstallString REG_SZ C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\9\INTEL3~1\IDriver.exe /M{9B0A1878-5E40-499D-911A-3AF784BB7F69}
DisplayName REG_SZ Eye 110
LogFile REG_SZ C:\Program Files\InstallShield Installation Information\{9B0A1878-5E40-499D-911A-3AF784BB7F69}\Setup.ilg
Comments REG_SZ
Contact REG_SZ
DisplayVersion REG_SZ 1.0.44
HelpTelephone REG_SZ
InstallDate REG_SZ 20080529
InstallLocation REG_SZ C:\Program Files\KYE\Eye 110\
InstallSource REG_SZ C:\Windows\Downloaded Installations\{C19640DB-73D3-49F4-858F-97BC706B900A}\
ProductID REG_SZ
Publisher REG_SZ KYE
Readme REG_SZ
URLInfoAbout REG_SZ http://www.KYE.com.tw
URLUpdateInfo REG_SZ
HelpLink REG_EXPAND_SZ
EstimatedSize REG_DWORD 0x2b54
Language REG_DWORD 0x409
Version REG_DWORD 0x100002c
VersionMajor REG_DWORD 0x1
VersionMinor REG_DWORD 0x0
DisplayIcon REG_SZ C:\Windows\Installer\{9B0A1878-5E40-499D-911A-3AF784BB7F69}\ARPPRODUCTICON.exe
RegOwner REG_SZ dg
RegCompany REG_SZ
=-=-=-==-=-=-=-=-==-=-=-=-=-=-=
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{72651B0D-1313-4F03-96B7-47A04E2F24E1}
ModifyPath REG_SZ C:\Program Files\InstallShield Installation Information\{72651B0D-1313-4F03-96B7-47A04E2F24E1}\Setup.exe -runfromtemp -l0x0009
UninstallString REG_SZ C:\Program Files\InstallShield Installation Information\{72651B0D-1313-4F03-96B7-47A04E2F24E1}\Setup.exe -runfromtemp -l0x0009 -removeonly
LogFile REG_SZ C:\Program Files\InstallShield Installation Information\{72651B0D-1313-4F03-96B7-47A04E2F24E1}\setup.ilg
InstallLocation REG_SZ C:\Program Files\KYE\Eye 110
ProductGuid REG_SZ {72651B0D-1313-4F03-96B7-47A04E2F24E1}
InstallSource REG_SZ E:\Ui\
DisplayName REG_SZ Eye 110
Publisher REG_SZ KYE
RegOwner REG_SZ dg
NoModify REG_DWORD 0x0
NoRemove REG_DWORD 0x0
NoRepair REG_DWORD 0x1
InstallDate REG_SZ 20080529
Language REG_DWORD 0x9
DisplayVersion REG_SZ 2.00.000
Version REG_DWORD 0x2000000
MajorVersion REG_DWORD 0x2
MinorVersion REG_DWORD 0x0
LogMode REG_DWORD 0x1
=-=-=--=-=-=-=-=-===-=-
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9B0A1878-5E40-499D-911A-3AF784BB7F69}
AuthorizedCDFPrefix REG_SZ
Comments REG_SZ
Contact REG_SZ
DisplayVersion REG_SZ 1.0.44
HelpLink REG_SZ
HelpTelephone REG_SZ
InstallDate REG_SZ 20080529
InstallLocation REG_SZ C:\Program Files\KYE\Eye 110\
InstallSource REG_SZ C:\Windows\Downloaded Installations\{C19640DB-73D3-49F4-858F-97BC706B900A}\
NoModify REG_DWORD 0x1
NoRemove REG_DWORD 0x1
Publisher REG_SZ KYE
Readme REG_SZ
Size REG_SZ
EstimatedSize REG_DWORD 0x2b54
SystemComponent REG_DWORD 0x1
URLInfoAbout REG_SZ http://www.KYE.com.tw
URLUpdateInfo REG_SZ
VersionMajor REG_DWORD 0x1
VersionMinor REG_DWORD 0x0
WindowsInstaller REG_DWORD 0x1
Version REG_DWORD 0x100002c
Language REG_DWORD 0x409
DisplayName REG_SZ Eye 110
=-=-=-=-=-=-==-=-===--=-=-=-=-=-=-=-
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11-18-2008, 10:43 AM
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#6 (permalink) |
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Registered User
Join Date: Oct 2008
Posts: 48
OS: windows vista
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Re: blue screen shutdown bsod
ok eye 110 is my webcamera and to think of it i never had bsod before it has only happend since i got it, soooo what will we do. Obviously i need my webcam. i also have web messenger i had emoticons on that and as soon as i got my webcam they stoped working ( emoticons are smily faces ect) im glad we found out what caused this.
Will i need to get a new webcam? after i uninstall pixart will i get my emoticons back? many thanks grant |
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11-18-2008, 12:00 PM
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#7 (permalink) |
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Registered User
Join Date: Oct 2008
Posts: 48
OS: windows vista
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Re: blue screen shutdown bsod
also i just remembered i need to disable my cam so i followed your instructions and i get to the services.msc and there is no sign of pac207. what shall i do reply asap
regards grant |
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11-20-2008, 11:33 PM
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#8 (permalink) |
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Moderator, Microsoft Supp
Join Date: Sep 2007
Location: Palm Springs, California / Southern New Jersey
Posts: 10,067
OS: Windows 7, Vista Ultimate
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Re: blue screen shutdown bsod
Hi Grant. . .
I don't know why you are unable to locate pac207. This is the same w/the driver pfc027.sys - the files I have from you show pfc027.sys is in \windows\system32 and that pac207 is a system service. Is there any doubt that the reports you sent me were from the system you are looking on? I am now at a loss to explain how pixart ever entered in here as it now appears that pfc027.sys & pac207 belong to your webcam... and not to pixart..? Is your webcam external? jcgriff2 . |
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11-21-2008, 03:23 AM
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#9 (permalink) |
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Registered User
Join Date: Oct 2008
Posts: 48
OS: windows vista
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Re: blue screen shutdown bsod
i dont full understand what you want me to do
yes my webcam is externall and is plugged in by a usb port i will try to locate that driver file again, if i cant ill let you know and then you tell me what to do many thanks grant |
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11-21-2008, 02:21 PM
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#10 (permalink) |
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Moderator, Microsoft Supp
Join Date: Sep 2007
Location: Palm Springs, California / Southern New Jersey
Posts: 10,067
OS: Windows 7, Vista Ultimate
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Re: blue screen shutdown bsod
Yes, you need to see if updated drivers are available.
jcgriff2 |
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11-24-2008, 01:06 PM
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#11 (permalink) |
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Registered User
Join Date: Oct 2008
Posts: 48
OS: windows vista
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Re: blue screen shutdown bsod
no driver updates available here is a print screen of the services.msc search you told me to do (you might have to zoom in) and yes my webcam is external plugged in by usb and i can see pac207 sorry anything i need to do now
many thanks grant |
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11-27-2008, 12:42 AM
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#13 (permalink) |
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Moderator, Microsoft Supp
Join Date: Sep 2007
Location: Palm Springs, California / Southern New Jersey
Posts: 10,067
OS: Windows 7, Vista Ultimate
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Re: blue screen shutdown bsod
Hi Grant...
Plug your USB camera in, make sure it is running then do the following: START | type msinfo32 & hit enter - Click on File, Save as, save as NFO file - NFO is the file extension. Zip the file up and attach to your next post. Go into Device Manager (START | type devmgmt.msc) | click on View | enable hidden devices | any red/ yellow flags? Expand the tree branches & look for USB camera - pac207, Eye 110, pfc207.sys, etc... anything related. Be sure to look under USB, Imaging Devices and USB areas. You may need new webcam - not sure. What about pixart ? Where did it come from? Please tell me what pixart does for you that no other product can. Did you go to manufacturer's site and update drivers??? jcgriff2 . |
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11-28-2008, 03:33 PM
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#14 (permalink) |
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Registered User
Join Date: Oct 2008
Posts: 48
OS: windows vista
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Re: blue screen shutdown bsod
ok jcgriff when i got on to device manager i came across imaging devices and found eye 110 i double click and a box comes up with 3 tabs on the middle tab labeled driver gives me the opportunity to disable the device shall i do this here is the zipped folder you wanted
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11-28-2008, 03:45 PM
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#16 (permalink) |
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Registered User
Join Date: Oct 2008
Posts: 48
OS: windows vista
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Re: blue screen shutdown bsod
ive hit the jackpot on imaging devices> eye 110> DRIVER> DRIVER DETAILS lots of stuff like
c:\windows\pixart\pac207\amcam.exe c:\windows\pixart\pac207\ctlstisc.bat c:\windows\pixart\pac207\moniter.exe i can go on forever but how shall i send the info to you i cant copy and paste wont let me the only way i can think of is lots of print screens do u want me to do it ??? many thanks grant |
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11-29-2008, 10:25 AM
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#17 (permalink) |
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Moderator, Microsoft Supp
Join Date: Sep 2007
Location: Palm Springs, California / Southern New Jersey
Posts: 10,067
OS: Windows 7, Vista Ultimate
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Re: blue screen shutdown bsod
Hi Grant...
No, no screen shots necessary. Pixart should not be in the \windows folder - if legit program it should be iin \program files folder. Go back into Device Manager and disable it. |
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11-30-2008, 02:42 PM
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#19 (permalink) | |
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Registered User
Join Date: Oct 2008
Posts: 48
OS: windows vista
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Re: blue screen shutdown bsod
Quote:
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11-30-2008, 04:20 PM
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#20 (permalink) | |||
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Moderator, Microsoft Supp
Join Date: Sep 2007
Location: Palm Springs, California / Southern New Jersey
Posts: 10,067
OS: Windows 7, Vista Ultimate
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Re: blue screen shutdown bsod
Quote:
In your BSOD thread, you asked about a replacement for pixart. Then there was the thread in Graphic Design asking the same. Your last post indicates that you don't know what pixart is. I am lost here now. I'll have to go back and review posts to see if I can figure out how we got to this point. Do you have your Vista DVD &/or Vista recovery partition? A re-install of Vista may just be the best way to un-install non-existent programs! Bottom line right now Grant is that we are going in circles. I know you can't do much for the badly-needed RAM upgrade right now, but I would do Vista re-install and start over. Can you back up your personal files somewhere? Only documents, pictures, music, etc... any programs will have to be re-installed after Vista re-install. Regards. . . JC . [/quote] |
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