Windows Update, System Restore not functioning

Sjgreenfield · 10-25-2008, 12:10 AM

I recently had some security issues on my laptop, I posted here in the Hijackthis forum and was helped through the process of cleaning out laptop. Everything seemed to work great and I had added many programs to secure my pc. I then updated my desktop with the anti-virus, firewall, spyware ect... This is where the problem ocurrs. After adding the programs Windows Update does not function at all. Upon starting Windows update, the update window opens and stalls out blank screen. I have AntiVir, Zonealarm, SpywareBlaster, and Hostsman all running. I also changed my browser to firefox.

In my many attempts to get windows update to run I found out that System Restore also will not boot up. Upon clicking the system restore icon nothing happens, it does however come up in the task manager list of processes as rstrui.exe but is not visible on screen. I have disabled all spyware, firewall, antivirus, even changed my browser back to IE7 and deleted firefox and still am unable to get these programs to function.

Any help would be much appreciated, this problem is now on both my desktop and laptop pc. here is a link to previous thread in Hijackthis forum http://www.techsupportforum.com/secu...e-removal.html

Sjgreenfield · 10-27-2008, 09:00 PM

Please close this thread, TheBruce1 is helping me in my previous thread so this issue is no longer valid. Thanks

**jcgriff2** · 10-27-2008, 09:27 PM

Thread closed - HJT thread active.

jcgriff2

10-25-2008, 12:10 AM	#1 (permalink)
Sjgreenfield Registered User Join Date: Oct 2008 Posts: 18 OS: Vista	Windows Update, System Restore not functioning I recently had some security issues on my laptop, I posted here in the Hijackthis forum and was helped through the process of cleaning out laptop. Everything seemed to work great and I had added many programs to secure my pc. I then updated my desktop with the anti-virus, firewall, spyware ect... This is where the problem ocurrs. After adding the programs Windows Update does not function at all. Upon starting Windows update, the update window opens and stalls out blank screen. I have AntiVir, Zonealarm, SpywareBlaster, and Hostsman all running. I also changed my browser to firefox. In my many attempts to get windows update to run I found out that System Restore also will not boot up. Upon clicking the system restore icon nothing happens, it does however come up in the task manager list of processes as rstrui.exe but is not visible on screen. I have disabled all spyware, firewall, antivirus, even changed my browser back to IE7 and deleted firefox and still am unable to get these programs to function. Any help would be much appreciated, this problem is now on both my desktop and laptop pc. here is a link to previous thread in Hijackthis forum http://www.techsupportforum.com/secu...e-removal.html

10-27-2008, 09:00 PM	#2 (permalink)
Sjgreenfield Registered User Join Date: Oct 2008 Posts: 18 OS: Vista	Re: Windows Update, System Restore not functioning Please close this thread, TheBruce1 is helping me in my previous thread so this issue is no longer valid. Thanks

10-27-2008, 09:27 PM	#3 (permalink)
jcgriff2 Moderator, Microsoft Support Microsoft MVP Join Date: Sep 2007 Location: BSOD CENTRAL Southern New Jersey, USA Posts: 11,617 OS: Windows 7, Vista Ultimate My System	Re: Windows Update, System Restore not functioning Thread closed - HJT thread active. jcgriff2 __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread