Random BSODs, freezes, restarts and booting problems... 64-bit

iTSP · 10-13-2008, 06:33 AM

Hello. Im a norwegian and have already written much about this problem in norwegian. Im not really good at english. So I can't write all that I've written to Zepto and on a norwegian forum. But I will atleast give you the logfiles...

Not every BSOD seems to have created a log file, some BSODs dont seem to dump properly for example. The BSOD's occur randomly. I can play several hours and end the game normal without problems or it can occur soon after startup without me even getting started up a browser. So personally I do not think this is a overheating problem, graphic card problem or cpu-problem.

I have searched with Vista's memory test, and memtest86. They found no errors and memtest passed 6 times the second time I tried to ran it. The first time I ran it, it froze during testing, so I had to restart and then it passed 6 times.

I have searched my PC with antivirus and found none. I have not been on any suspicious sites either.

The startup-problems is a pain when they occur. Like, last night. Bluescreen. Then I started it up again, but it didnt pass one of the boot up stages. It froze. So after I had waited a while I did a turn off, then I turned it on again. Black screen, 10 minutes, 15 minutes, still a black screen. I repeated this process 4-5 times, every time a black screen that didnt go away, the PC was on, but screen black and I couldnt hear any boot-up sound, only the fan.

Then after many tries, it worked, it booted up, but got a bluescreen during the boot up... And the next two times after that I got into Vista. (Yay) But shortly after it froze. No reactions when I moved the mouse, clicked crtl-alt-del etc. Ironically I was writing my fourth follow-up e-mail to Zepto before all this happened, they have only replied with two auto-replys, that I will be answered soon ...

Im sorry for this bad english, really. But ask me questions, instead of me trying to say everything at once. That may be better ;) I will give you links to all the crash-files I've found. The last two .dmp-files I couldnt debugg, because the PC have been impossible and I only had time to copy the files before one of the froze-ups yesterday. I also provide you with some pictures. I have only had the chance to take pictures of some of the bluescreens.

It is a Zepto Mythos A15. I dont have all the system config here. But I will give you that too when I get home. Just say to me what you want.

Short summary of the dumpfiles. Seems to be ntkrnlmp.exe being the problem in most of them and CLASSPNP.SYS being the problem in one of them.

**jcgriff2** · 10-13-2008, 02:10 PM

Hi. . .

I would like the links to your other dumps. I see in photos & dumps that you are updated w/ Vista SP1. When did you update? One photo shows WERCON screen - TrustedInstaller crashing constantly since at least October 2nd. When did the system problems begin?

Can you run in SAFEMODE w/ any greater stability than normal windows boot-up?

Please run msinfo32 when possible & save in NFO format (NFO file extension). I am not sure if it will be in English or not - but OK for now.

Also, I'd like a Vista System Health report in HTML format. Please do the following:
START | type cmd.exe into the start search box | right-click on cmd.exe | select Run as Administrator | the black cmd prompt (DOS) screen will appear - type the following:

Code:

perfmon /report

It will take about a minute to run... then save it as an HTML file.

Please zip it & msinfo32 NFO file up and attach to your next post.

Regards. . .

jcgriff2

.

iTSP · 10-13-2008, 04:48 PM

Hello!

Links to my other dumps? I would love to know what sort of dumps you would like!

I am not sure when I did update. I got my PC the 1st of October if I remember correctly. And my first bluescreen was the second or third of october. I'm not sure, sorry. When I got the PC I just let it finish the Vista installation, or user setup, wrote in the product key, chose my user name etc. Then it started installing updates and I just let it do that. I also tried to check if I had the latest drivers, Vista meant I had.

I did however update the graphics driver and update to directx 10.

Well. Since the bluescreens occur randomly, I cant really say 100% sure that the system is more stabile in safe mode. But the few times I have booted up in safe mode, I have had no problems.

I got two new bluescreens today btw. or one of them was actually a restart. But did create a .dmp-file. I have added those .dmp-files as well as one .nfo-file and a html file in the .zip. Enjoy :P

I did note the message on the bluescreen, it said something about win32k.sys. But I'm sure you will find out if you debugg them.

Oh. Im sorry, but the html-file is in norwegian. Dont know how to change language in the report :S Hopefully you recognize what is where :)

Thank you for tips, hope we can solve this without me needing to deliver it back to Zepto. That would be my second Zepto-PC I've had problems with. I actually got a good prize on this PC (Mythos A15) because of the problems I had with the other... I was without my own PC for more than 3 months because of that last time ... :/

iTSP · 10-14-2008, 01:33 PM

I got an e-mail from Zepto today. I e-mailed them the problems a week and two days ago, and finally they've answered.

They apologize for the problems I've had with the new PC. Then they wrote that I should deliver it in for repairs so they could look at it, and then reinstall windows and ensure all drivers are installed correctly, and also to ensure there's no software there from the start causing problems etc.

Well. I suppose that I will deliver it in. ;)

Anyway. Any last efforts/tips I can do to solve this?

**jcgriff2** · 10-15-2008, 04:39 AM

Hi. . .

Different bugchecks (BSOD errors) came from each of the 4 dumps. I saw this in your Vista report an error, but can't read it - the hard drive maybe? Or a controller driver?

Here is the link in the red above -

http://technet.microsoft.com/en-us/u.../bb245831.aspx

The error codes were 0x1e (kernel mode exception - violation of some type), 0x50 - memory access violation and 0xd1 = a driver accessed paged memory when it should not have.

Run chkdsk /r from a command prompt and re-boot.

Go ahead and do what the manufacturer wants. But I think it will be hardware related. At least re-install of Vista will show it not software. I would demand replacement PC since less than 1 month old.

Good Luck.

JC

.

Code:

BugCheck 1E, {ffffffffc000001d, fffff80001e61c97, fffffa6001bfc800, fffff80001e61c97}
Probably caused by : HDAudBus.sys ( HDAudBus!HdaController::ProcessCodecResponses+198 )
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
BugCheck 50, {ffffffffffffff8d, 1, fffffa600141a800, 0}
Probably caused by : hardware ( Ntfs!NtfsLookupAllocation+5e0 )
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
BugCheck 1E, {ffffffffc000001d, fffff80001e6ec97, 24db700, fffff80001e6ec97}
Probably caused by : ecache.sys ( ecache!EcCacheBootPopulateCompletion+3e8 )
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
BugCheck D1, {2, 2, 8, 2}
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+20b )
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
.
Built by: 6001.18063.amd64fre.vistasp1_gdr.080425-1930
Debug session time: Mon Oct 13 16:23:07.386 2008 (GMT-4)
System Uptime: 0 days 0:00:23.354
BugCheck 1E, {ffffffffc000001d, fffff80001e61c97, fffffa6001bfc800, fffff80001e61c97}
Probably caused by : HDAudBus.sys ( HDAudBus!HdaController::ProcessCodecResponses+198 )
PROCESS_NAME:  System
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Built by: 6001.18063.amd64fre.vistasp1_gdr.080425-1930
Debug session time: Mon Oct 13 15:52:29.240 2008 (GMT-4)
System Uptime: 0 days 0:00:39.378
BugCheck 50, {ffffffffffffff8d, 1, fffffa600141a800, 0}
Probably caused by : hardware ( Ntfs!NtfsLookupAllocation+5e0 )
PROCESS_NAME:  svchost.exe
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Built by: 6001.18063.amd64fre.vistasp1_gdr.080425-1930
Debug session time: Sun Oct 12 17:03:26.108 2008 (GMT-4)
System Uptime: 0 days 0:00:11.200
BugCheck 1E, {ffffffffc000001d, fffff80001e6ec97, 24db700, fffff80001e6ec97}
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : ecache.sys ( ecache!EcCacheBootPopulateCompletion+3e8 )
PROCESS_NAME:  System
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Built by: 6001.18063.amd64fre.vistasp1_gdr.080425-1930
Debug session time: Sun Oct 12 16:30:07.108 2008 (GMT-4)
System Uptime: 0 days 0:00:11.216
BugCheck D1, {2, 2, 8, 2}
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+20b )
PROCESS_NAME:  System
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

.

iTSP · 10-15-2008, 06:57 AM

Well. In the text on the picture it only is written that a driver is missing to a device and general information about missing drivers, but it doesn't say what device that is missing a driver. It says #UNKNOWN# ... And when you click on the text "Enhetsdriverne er ikke installert." (it's a link) you will get down to another part of the site. Where there is the same message but in addition it is written "Win32_PnPEntity.DeviceID="ACPI\\ACPIHIDMAPPER\\5&15D725F4&1" above. How should I be able to know what Device "ACPI\\ACPIHIDMAPPER\\5&15D725F4&1" is? It doesnt make sense to me.

"Enhetsdriverne er ikke installert" means "The device driver isn't installed"

I did however get a different type of bluescreen yesterday. But not a normal BSOD. It said "Hardware Malfunction. This system has halted" if I remember correctly.

And I tried to run chkdsk. But I don't think it finished. I was at the 4/5 stage I think and had finished 60% so I left it for a while. When I came back the screen was back and I got boot up problems again. (Black screens on several attempts to boot up) I dont know if chkdsk finished or not, but I dont think it did. Is it a log from the chkdsk somewhere?

dai · 10-15-2008, 12:00 PM

what are you running
video card
cpu
m/board
ram
power supply
brand
wattage

check the listings in the bios for voltages and tempretures and post them

iTSP · 10-16-2008, 12:16 AM

Hmm. I've attached a .nfo-file in a zip-file in the second post dai, if that can help you. I don't know about the power supply, brand, wattage etc. (Because I need to look at the power supply itself to see that right?) and I don't want to open the notebook. I suppose it will be written under the computer maybe?

I have copied out what I think you need from the .nfo-file, but look into it yourself if you need something more of information you know is located there.

Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz, 2400 Mhz, 2 kjerne(r), 2 logiske prosessor(er) (kjerner = cores and logiske = logical(?))
WSXGA+ 1680x1050 ZBD + NVIDIA® 9600M GT 512MB GDDR3
Mobile Intel(R) 45 Express Chipset Series PCI Express Root Port - 2A41

If you look at the .nfo-file and go into "Maskinvareressurser" then "Konflikter/deling" (conflicts/shared) you will see a large list, is that normal?

Btw, I've noticed something I think is strange. I went into the BIOS to check temperatures. But I only found a max temperature I could chose what should be, it was at 85 celcius. No other temperaturs. But maybe I missed something. Another thing, after a tip from a bluescreen I tried to disable memory caching. Someone said I could go into BIOS to do that. But I don't find it. I've tried to go everywhere in the BIOS I think, but can't find an option like that. And lastly, in the .nfo-file I found out that the BIOS is dated:

BIOS-versjon/-dato Ikke tilgjengelig A15H, 06.12.2005

"Ikke tilgjengelig" means "Not available". So the BIOS version information seems to be unavailable. In the date column it says 06.12-2005. Shouldn't this be a newer date? I mean, it's older than both Vista and the computer. Mythos A15 came from Zepto in August this year I think ... Is this normal or can it indicate that the BIOS-version isn't what it should be for this computer?

In the systemtype however it's written:

Systemtype: x64-based PC

So atleast it should be compatible with 64-bit.

Another thing I've noticed is that I've installed programs in the "Programfiler (x86)"-folder (program files (x86)), because that's been default when installing, but what's the difference on the "Programfiler"-folder and the "Programfiler x86"-folder. I have them both.

I will check if I can find voltages, temperatures etc. on a second try later today. Im back from school in 6 hours so I will post back shortly after that I hope.

iTSP · 10-16-2008, 01:04 AM

Well. I was about to change something, but editing isn't possible after 30 minutes ... Anyway. I was about to change the first part to this:

I have copied out what I think you need from the pc configuration from zepto.no, but look into it yourself in the .nfo-file if you need something more of information you know is located there.

Intel C2 DUO P8600 – 2,40Ghz, 1066Mhz FSB, 3MB Cache – 25Watts
WSXGA+ 1680x1050 ZBD + NVIDIA® 9600M GT 512MB GDDR3
200GB 7200rpm SATA Hårddisk

and I found this somewhere in the .nfo-file
Mobile Intel(R) 45 Express Chipset Series PCI Express Root Port - 2A41

dai · 10-16-2008, 09:20 AM

is this a laptop

iTSP · 10-16-2008, 01:15 PM

Yes it's a laptop. I've been in the BIOS once more and I can't find any temperatures.

I have had it running in safemode with networking, and it still haven't got any problems. But I haven't really done a lot on it either, and since the bluescreens are random I have to use a while in safe mode I think to determine if it's software or hardware that's causing the problems.

And I received a new bluescreen today btw, the BCCODE was 0x7f.

I still haven't received the UPS pick up info Zepto promised me, so I don't think they will go and get it before the weekend.

I have attached a cpu-z html file and the new dumpfile.

I also read something written under the computer:
Rated 18.5 - 19V - 4.7 A Max

Is that the information for the wattage?

iTSP · 10-16-2008, 03:46 PM

So I have began reading threads with other having problems with bluescreens aswell. And one person was asked to do a sfc /scannow

I did that and it reported back in the cmd after completion that it had found errors, and they now are repaired. It didn't mention what it repaired in the cmd, just gave me the location to a 22.5MB .log-file. I feel helpless and don't understand a thing. Can you find out what it fixed and whether it could have something to do with the BSODs? I appreciate your help, I've asked other persons, Zepto, on another forums etc. but you are the guys helping!

I noticed this in the end of the logfile now:

Quote:

POQ 101 ends.
2008-10-16 23:28:03, Info CSI 00000288 [SR] Verify complete
2008-10-16 23:28:03, Info CSI 00000289 [SR] Repairing 1 components
2008-10-16 23:28:03, Info CSI 0000028a [SR] Beginning Verify and Repair transaction
2008-10-16 23:28:03, Info CSI 0000028b [SR] Repairing corrupted file [ml:520{260},l:58{29}]"\??\C:\Windows\System32\en-US"\[l:24{12}]"xlog.exe.mui" from store
2008-10-16 23:28:03, Info CSI 0000028c [SR] Repairing corrupted file [ml:520{260},l:58{29}]"\??\C:\Windows\System32\en-US"\[l:30{15}]"ditrace.exe.mui" from store
2008-10-16 23:28:03, Info CSI 0000028d [SR] Repairing corrupted file [ml:520{260},l:58{29}]"\??\C:\Windows\System32\en-US"\[l:30{15}]"disrvpp.dll.mui" from store
2008-10-16 23:28:03, Info CSI 0000028e Repair results created:
POQ 102 starts:
0: Move File: Source = [l:192{96}]"\SystemRoot\WinSxS\Temp\PendingRenames\d81d4112d62fc9013a2e0000a80d1403._0000000000000000.cdf-ms", Destination = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms"
1: Move File: Source = [l:162{81}]"\SystemRoot\WinSxS\Temp\PendingRenames\d81d4112d62fc9013b2e0000a80d1403.$$.cdf-ms", Destination = [l:74{37}]"\SystemRoot\WinSxS\FileMaps\$$.cdf-ms"
2: Move File: Source = [l:214{107}]"\SystemRoot\WinSxS\Temp\PendingRenames\f8414812d62fc9013c2e0000a80d1403.$$_system32_21f9a9c4a2f8b514.cdf-ms", Destination = [l:126{63}]"\SystemRoot\WinSxS\FileMaps\$$_system32_21f9a9c4a2f8b514.cdf-ms"
3: Move File: Source = [l:226{113}]"\SystemRoot\WinSxS\Temp\PendingRenames\18664f12d62fc9013d2e0000a80d1403.$$_system32_en-us_429cd25484dc6f94.cdf-ms", Destination = [l:138{69}]"\SystemRoot\WinSxS\FileMaps\$$_system32_en-us_429cd25484dc6f94.cdf-ms"
4: Hard Link File: Source = [l:236{118}]"\SystemRoot\WinSxS\amd64_divasx64.inf.resources_31bf3856ad364e35_6.0.6001.18000_en-us_80561d85f9a7f190\ditrace.exe.mui", Destination = [l:90{45}]"\??\C:\Windows\System32\en-US\ditrace.exe.mui"
5: Hard Link File: Source = [l:236{118}]"\SystemRoot\WinSxS\amd64_divasx64.inf.resources_31bf3856ad364e35_6.0.6001.18000_en-us_80561d85f9a7f190\disrvpp.dll.mui", Destination = [l:90{45}]"\??\C:\Windows\System32\en-US\disrvpp.dll.mui"
6: Hard Link File: Source = [l:230{115}]"\SystemRoot\WinSxS\amd64_divasx64.inf.resources_31bf3856ad364e35_6.0.6001.18000_en-us_80561d85f9a7f190\xlog.exe.mui", Destination = [l:84{42}]"\??\C:\Windows\System32\en-US\xlog.exe.mui"

I googled a bit for the filenames mentioned there and I dont find a lot of hits, but those the results from google is people asking if this could be some kind of virus etc. I have runned AVG in normal mode and safe mode (avg have a special safe mode scanner) and it havent found anything. But are the files mentioned normal files?

iTSP · 10-17-2008, 05:55 PM

So the problems seems to get worse. The PC is more likely to freeze now than before, in addition to bluescreen, but I think I've experienced less bluescreens. (I've not used the computer a lot though and have started it more in safe mode than before, because I don't seem to get any problems in safe mode, other than bad system performance)

Often it's just programs that stops working even when they are not used, when I try to bring up the task manager, it sometimes works, but most of the times it doesn't come up. I try to exit the programs clicking on the cross in the upper right corner and in addition with right clicking on the applications then click exit in the task menu. I can actually move my mouse, but when I try to exit or start other applications they too seems to stop working. Like today. Opera stopped working while I was downloading an ISO-file (BIOS-update from Zepto). I was away for 5 minutes so it must've have stopped working during that time, then I tried to exit but it didn't work (no message from Vista saying it needed to exit etc). So I got into a skype chat, which was already started, and wrote a message to a friend, but when I hit enter that program too stopped working (the message was never delivered). Then I exited some other programs, just to clean things up. Some programs did actually exit (simple programs like an open folder ...) but some didn't. The event viewer for example also got a problem, then I tried to open a folder on the desktop, but it just got that loading mouse over it, the folder never opened. I tried to exit and also just wait for 20 minutes, but then I just had to force the computer off. (I tried to turn it off normally aswell without success). When I started event viewer I noticed that it hadn't logged anything between 23:41:16 and 00:04:27 the time period where programs had stopped working.

When I started event viewer after aa new boot up and started to go through the error messages from day 1, I noticed something. The error:

Quote:

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

This error is listed under "Programs" in the event viewer, and the first one in the log is from 01.10.2008, 20:13:07 (GMT+1, Norway), and the error is still coming back. Last time it happened was 18.10.2008, 00:22:25 (GMT +1)

More details from the error:

Quote:

- System

- Provider

[ Name] Microsoft-Windows-WMI
[ Guid] {1edeee53-0afe-4609-b846-d8c0b2075b1f}
[ EventSourceName] WinMgmt

- EventID 10

[ Qualifiers] 49152

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2008-10-01T18:13:07.000Z

EventRecordID 1239

Correlation

- Execution

[ ProcessID] 0
[ ThreadID] 0

Channel Application

Computer Preben-Zepto

Security

- EventData

//./root/CIMV2
SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99
0x80041003

I dont know if this is error is related but now you know about it.

I also ran mbam, and this is from the log:

Quote:

Mapper infisert:
C:\Windows\System32\SYSTEM32 (Trojan.Agent) -> No action taken.
C:\Windows\System32\SYSTEM32\DRIVERS (Trojan.Agent) -> No action taken.

Filer infisert:
C:\Windows\System32\SYSTEM32\DRIVERS\RTL2831UBDA.sys (Trojan.Agent) -> No action taken.
C:\Windows\System32\SYSTEM32\DRIVERS\RTL2831UUSB.sys (Trojan.Agent) -> No action taken.

It says that those two system files is a trojan agent. But when I searched on google I found out that it's just a driver from Realtek and should be harmless?

I did btw download an update from Realtek with Windows Update yesterday. This one: Realtek Semiconductor Corp. - Storage - Realtek USB 2.0 Card Reader
( Realtek Semiconductor Corp. Storage software update released in June, 2008, http://winqual.microsoft.com/support/?driverid=20182794 )

I have, as mentioned before, runned AVG in normal and safe mode, but no results.

Im open for new ideas on how we can solve these problems and determine the cause before I deliver it to Zepto.

Zepto did by the way release a new BIOS-version 15. october, they haven't mentioned it to me, but maybe I should try to update BIOS?

ftp://ftp.zepto.dk/Notebooks/Mythos_A15/BIOS/3331/

If I want to try and reinstall all drivers do I then need to uninstall them first?

chkdsk /f still found no errors, I will give chkdsk /r a new try later.

Todays logged bluescreen is attached. .dmp-file BCCODE: 0x7e

iTSP · 10-19-2008, 03:23 AM

Do you know what's really weird? I have now had the PC running for many hours, no problems at all. I've actually had two long sessions now, played Half-life 2 and had fun. No bluescreens since the 17. october ... I think this is actually more irritating than when it behaves, because you can never know when a problem is around the corner ... But! When I tried to install Fifa 09 yesterday, the PC froze. No matter what I tried there was no way I could turn it off normally. So I suspect this is a hard drive issue?

Because, as I explained in a earlier post I was downloading the new BIOS the time before, and then it froze aswell. Still it would be a bit weird, if it's a hard drive issue, then I should notice it when reading files aswell ..?

Another thing I've done lately, which may have prevented bluescreens and boot up problems(?) is to start it up in safe mode if the PC turned off because of a problem, then restart it.

But this is really weird ... Sometimes it's lots of problems, some periods like today and yesterday is no problems at all. Can anyone explain to me how a problem can "decide" whether or not to show up?

I haven't updated the BIOS btw.

I haven't started up MSN on this PC the last days btw, maybe MSN in some weird way had something to do with the bluescreens? Apart from this and the things mentioned above, I cant remember anything else I've done differently on the computer.

dai · 10-19-2008, 07:39 AM

follow the 5 steps here
http://www.techsupportforum.com/showthread.php?t=15968

iTSP · 10-21-2008, 12:12 AM

Ok. I will post in the section for malware etc. later. I hope it's not that, and I myself believe it isn't, but who knows. Anyway. After the PC have been behaving quite well for 3-4 days, even when playing games for many hours, it's now back to problems.

It started with a bluescreen right before I was going to bed. I don't remember what it was written. Then the PC restarted. When it then turned itself on it froze during boot up. I didn't want to get past the black screen with the "blinking cursor", the "cursor" stopped blinking aswell. So I needed to force it off. Then I turned it on and decided to get into safe mode. It loaded in some drivers (I think it was finished loading in the drivers, and waited for the next stage in the safe mode boot up, then it got a new bluescreen. So again it restarted.

Now a completely new error came up and it kinda scared me. It was written something like this: "BOOTMGR image is corrupt. System cannot boot." So I had nothing else to do than to turn it off. I waited for some minutes, before I gave it a new try, it booted up as it should (I think it did it slower than usual though) and then when I was about to go into the "Minidump"-folder I got a new bluescreen. I dont remember what it was written, but Im sure that all the bluescreens were different. The last one didn't seem to have a BCCode for example and in the caps lock text at the top it said something about "BAD_POOL". So I just gave up, turned off and got to bed.

So when waking up today I decided to retrieve the minidump-files for you. Easy said, a little harder to do. I turned on, but the PC got a freeze, so a restart was necessarry... Then I had 2-3 times with just the black screen. I gave it 10 minutes the first time, just in case it was slow to boot. I only gave it two minutes the second and third time. I then booted into safe mode, I actually don't remember if I succeded booting up in safe mode the first time or not, but I think I did. Then I could retrive the files finally. I only found 2 dump-files, but I had a minimum of 3 and maybe 4 bluescreens.

iTSP · 11-08-2008, 05:24 PM

I'm frustrated! The PC have been to repair now and I got it back 06. November 2008. They didn't write much about the repair but they said it passed the harddisk test, they put new memory and a new GFX card into it and tested 3D, they didn't get any bluescreens.

It's been working fine until 08. November 2008 - 23:35 (GMT +1). Then I got an bluescreen 0x7F while playing TF 2.

It restarted and I chose to boot up into safe mode and then restart into normal. When it was about to load normal Windows then the screen turned black and a unexpected restart happened.

I again chose to boot up in safe mode and then restart into normal Windows from there. It started up as it should this time, and I started Teamspeak and TF 2 again. When the TF2 menu was up I did a search for my camera so I could take pictures of new bluescreens etc. When I got back it was dumping memory from a new bluescreen. I didn't see the driver and stop-code mentioned, but it was defineatly a different one.

Then when it restarted after bluescreen, nothing happened. The screen was just black, no booting up at all, but the PC was on. After 20 minutes of waiting because I hoped that eventually something would happend I had to force the computer off.

I once again booted up in safe mode, but this time I didn't get the opportunity to restart it. Because I got an bluescreen while it was loading the desktop in safemode, 0x4F.

Now it once again stopped again when booting up, but this time while showing some of the usual boot up-text after the company logo had been shown as usual. I gave it 10-15 minutes but nothing happened, so I turned it off.

Left the PC 10 minutes before I gave it a new try 00:40, started in safe mode, then restarted as usual. Now the clock is 01:21 and no more problems have occured.

I have debugged the .dmp-files from the 3 bluescreens with !analyze -v into .txt-files. I also give you the original .dmp-files in the .zip-file aswell.

Please, try to help me. Zepto certainly didn't solve the problem... I will send them a new e-mail tomorrow I think.

**jcgriff2** · 11-12-2008, 07:35 PM

Hi. . .

Sorry to hear that your Zepto-fixed system is still BSOD'ing.

I ran the 3 dumps -

0x7f (0x8, 0x80050033, 0x6f8, 0xfffff8000225b10f), probable cause listed as the Vista NT kernel ntkrnlmp.exe. Process running at the time of crash = hl2.exe

0x7f = UNEXPECTED_KERNEL_MODE_TRAP - Intel CPU generated a trap and the kernel failed to catch it. The first parm = 0x8 = double fault - error occurred while system dealing with previous one. CPU had final say. 2 reasons for 0x7f w/ 0x8 (1) hardware; (2) kernel stack overflow - driver out of control.

0x3b (0xc0000005, 0xfffffa6002619b5d, 0xfffffa600cdc5e30, 0x0), probable cause = NVidia - nvlddmkm.sys. Process running at the time of crash = hl2.exe

0x3b = SYSTEM_SERVICE_EXCEPTION - an exception happened while app moving from non-privileged code to kernel code. The exception is the first parm - 0xc0000005 - a memory access violation. Video fits here perfectly, specifically NVidia. Roll the drivers back to previous version.

0xf4 (0x3, 0xfffffa80060601d0, 0xfffffa8006060408, 0xfffff80002548e10), probable cause = Microsoft Client Server Runtime Sub System module csrss.exe. It is also listed as the app running at BSOD time.

0xf4 = CRITICAL_OBJECT_TERMINATION - a system operation has unexpectedly stopped. hl2.exe brings gaming which brings video in here.

Assuming for the moment that your hardware platform is stable, I would look at the following items:

First - what are these?? I could find nothing on them at all. Do a system wide search, registry search & check device manager - enable hidden devices. Use SysInternals AutoRuns from MS TechNet in the hunt also. Download the exe file to desktop, go to desktop, RIGHT-click on autoruns.exe and select Run as Administrator.

Code:

1: kd> lmvm  aw2fxufq
start             end                 module name
fffffa60`0247d000 fffffa60`024c1000   aw2fxufq T (no symbols)           
    Loaded symbol image file: aw2fxufq.SYS
    Image path: \SystemRoot\System32\Drivers\aw2fxufq.SYS
    Image name: aw2fxufq.SYS
    Timestamp:        Sun Jul 20 20:17:14 2008 (4883D58A)
    CheckSum:         0004A3EC
    ImageSize:        00044000
    Translations:     0000.04b0 0000.04e0 0409.04b0 0409.04e0


fffffa60`03567000 fffffa60`035ab000   ab4dw3ix   (deferred)             
    Image path: \SystemRoot\System32\Drivers\ab4dw3ix.SYS
    Image name: ab4dw3ix.SYS
    Timestamp:        Sun Jul 20 20:17:14 2008 (4883D58A)
    CheckSum:         0004A3EC
    ImageSize:        00044000
    Translations:     0000.04b0 0000.04e0 0409.04b0 0409.04e0

.

With a system so new and just back from the manufacturer, I was surprised to find Panda. Did you run it in addition to AVG? Is there any other a/v or firewall ? What is your installed a/v & firewall ?

Panda online scan
Image name: pavboot64.sys
Thu Jun 19 11:23:50 2008

AVG online scanner
avgmfx64.sys - Thu Jun 26 11:20:11 2008
avgldx64.sys - Mon Jul 14 14:47:25 2008

.

Which NIC do you use = Ethernet or wifi ? Both were found in the loaded driver list and each needs updating:
NETw5v64.sys Wed May 21 07:44:58 2008

Rtlh64.sys Fri May 02 01:59:47 2008
Realtek RTL8168/8111 Family PCI-E Gigabit Ethernet NIC

Realtek had an update last week - Realtek driver updates

The driver comes back to an Intel 5300 - updated last month - Intel 5300 driver update.

.

AuthenTec Fingerprint scanner driver - this has caused quite a few problems in Vista x64 - check w/ manufacturer for updates:
Image name: ATSwpDrv.sys
Timestamp: Mon Feb 05 17:25:24 2007

Check out WERCON (wercon.exe) - go down the list top-left of screen. What is it reporting? How about the Event Viewer (eventvwr.msc)?

As I mentioned, try the previous version of the NVidia drivers - I myself have not updated my GeForce 9600 MGT b/c of the problems (including BSODs) that I have seen. Mine are dated May 13, 2008 - v7.15.11.7553.

A summary of the bugchecks is below; dbug logs attached.

Regards. . .

jcgriff2

.

Code:

BugCheck 7F, {8, 80050033, 6f8, fffff8000225b10f}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b8 )
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
BugCheck 3B, {c0000005, fffffa6002619b5d, fffffa600cdc5e30, 0}
Probably caused by : nvlddmkm.sys ( nvlddmkm+cb5d )
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
BugCheck F4, {3, fffffa80060601d0, fffffa8006060408, fffff80002548e10}
Probably caused by : csrss.exe
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
.
Built by: 6001.18145.amd64fre.vistasp1_gdr.080917-1612
Debug session time: Sat Nov  8 17:34:01.656 2008 (GMT-5)
System Uptime: 0 days 6:02:57.824
BugCheck 7F, {8, 80050033, 6f8, fffff8000225b10f}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b8 )
PROCESS_NAME:  hl2.exe
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Built by: 6001.18145.amd64fre.vistasp1_gdr.080917-1612
Debug session time: Sat Nov  8 17:46:38.430 2008 (GMT-5)
System Uptime: 0 days 0:05:11.563
BugCheck 3B, {c0000005, fffffa6002619b5d, fffffa600cdc5e30, 0}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+cb5d )
PROCESS_NAME:  hl2.exe
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Built by: 6001.18145.amd64fre.vistasp1_gdr.080917-1612
Debug session time: Sat Nov  8 18:19:51.885 2008 (GMT-5)
System Uptime: 0 days 0:01:21.510
BugCheck F4, {3, fffffa80060601d0, fffffa8006060408, fffff80002548e10}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

iTSP · 11-12-2008, 11:59 PM

My installed antivirus is AVG, I use the normal firewall that comes with Windows. I did a Panda system scan before I sent it into repair, but it didn't reveal anything as far as I can remember.

By the way, there is some updates to this thread. I don't know why but my thread split up. May be a good idea to keep this in one thread. The other thread is here: Random BSODs, freezes, restarts and booting problems... 64-bit

I will download the latest drivers, though about the graphic card driver. I've downloaded that from Zepto's own ftp-server from their folder for this PC. They don't publish drivers if they isn't working with their systems, so that would be weird. This is the driver I downloaded: ftp://ftp.zepto.dk/Notebooks/Mythos_..._Graphicscard/

Where can I download the older Nvidia-driver you mentioned btw? And another question, when installing drivers, should I first uninstall the old ones, or is this done automatically on Vista?

"Do a system wide search, registry search" <-- Any specific programs I should use? Is AVG in safe mode enough?

In the other thread I mentioned I ask a question about the event viewer and I checked the device manager:
Before the PC got problems again I was in the device manager. It did show a warning listed under "Other devices" and named "Unknown device". No information about what device it could be was given. I unplugged the only thing connected, my USB mouse, to see if that solved the problem. Device manager updated, but the error was still there.

I have checked the event viewer and it shows a lot of errors or warnings at some times. I could export a file to you maybe? The problem is that it's written in norwegian, so you probarbly won't understand. Is there any way I can change the language in the event viewer to english?

I'm not home atm moment but will try to find out more when I get home.

iTSP · 11-22-2008, 04:44 AM

I have searched with AVG but it only finds cookies. Could use some help on what I should search with to find virus, spyware, malware etc. if it'¨s on the PC. I haven't used my PC the last days, I just can't use such an unstable PC. My old PC is actually more stable, lol

10-13-2008, 02:10 PM	#2 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: Palm Springs, California Posts: 9,873 OS: Windows 7, Vista Ultimate My System	Re: Random BSODs, freezes, restarts and booting problems... 64-bit Hi. . . I would like the links to your other dumps. I see in photos & dumps that you are updated w/ Vista SP1. When did you update? One photo shows WERCON screen - TrustedInstaller crashing constantly since at least October 2nd. When did the system problems begin? Can you run in SAFEMODE w/ any greater stability than normal windows boot-up? Please run msinfo32 when possible & save in NFO format (NFO file extension). I am not sure if it will be in English or not - but OK for now. Also, I'd like a Vista System Health report in HTML format. Please do the following: START \| type cmd.exe into the start search box \| right-click on cmd.exe \| select Run as Administrator \| the black cmd prompt (DOS) screen will appear - type the following: Code: perfmon /report It will take about a minute to run... then save it as an HTML file. Please zip it & msinfo32 NFO file up and attach to your next post. Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ October 2009

10-14-2008, 01:33 PM	#4 (permalink)
iTSP Registered User Join Date: Oct 2008 Posts: 21 OS: Vista Home Premium 64-bit	Re: Random BSODs, freezes, restarts and booting problems... 64-bit I got an e-mail from Zepto today. I e-mailed them the problems a week and two days ago, and finally they've answered. They apologize for the problems I've had with the new PC. Then they wrote that I should deliver it in for repairs so they could look at it, and then reinstall windows and ensure all drivers are installed correctly, and also to ensure there's no software there from the start causing problems etc. Well. I suppose that I will deliver it in. ;) Anyway. Any last efforts/tips I can do to solve this? Last edited by koala; 10-27-2008 at 07:19 AM. Reason: user request

10-15-2008, 12:00 PM	#7 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,287 OS: win 7 32x 64x rtm	Re: Random BSODs, freezes, restarts and booting problems... 64-bit what are you running video card cpu m/board ram power supply brand wattage check the listings in the bios for voltages and tempretures and post them __________________

10-16-2008, 12:16 AM	#8 (permalink)
iTSP Registered User Join Date: Oct 2008 Posts: 21 OS: Vista Home Premium 64-bit	Re: Random BSODs, freezes, restarts and booting problems... 64-bit Hmm. I've attached a .nfo-file in a zip-file in the second post dai, if that can help you. I don't know about the power supply, brand, wattage etc. (Because I need to look at the power supply itself to see that right?) and I don't want to open the notebook. I suppose it will be written under the computer maybe? I have copied out what I think you need from the .nfo-file, but look into it yourself if you need something more of information you know is located there. Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz, 2400 Mhz, 2 kjerne(r), 2 logiske prosessor(er) (kjerner = cores and logiske = logical(?)) WSXGA+ 1680x1050 ZBD + NVIDIA® 9600M GT 512MB GDDR3 Mobile Intel(R) 45 Express Chipset Series PCI Express Root Port - 2A41 If you look at the .nfo-file and go into "Maskinvareressurser" then "Konflikter/deling" (conflicts/shared) you will see a large list, is that normal? Btw, I've noticed something I think is strange. I went into the BIOS to check temperatures. But I only found a max temperature I could chose what should be, it was at 85 celcius. No other temperaturs. But maybe I missed something. Another thing, after a tip from a bluescreen I tried to disable memory caching. Someone said I could go into BIOS to do that. But I don't find it. I've tried to go everywhere in the BIOS I think, but can't find an option like that. And lastly, in the .nfo-file I found out that the BIOS is dated: BIOS-versjon/-dato Ikke tilgjengelig A15H, 06.12.2005 "Ikke tilgjengelig" means "Not available". So the BIOS version information seems to be unavailable. In the date column it says 06.12-2005. Shouldn't this be a newer date? I mean, it's older than both Vista and the computer. Mythos A15 came from Zepto in August this year I think ... Is this normal or can it indicate that the BIOS-version isn't what it should be for this computer? In the systemtype however it's written: Systemtype: x64-based PC So atleast it should be compatible with 64-bit. Another thing I've noticed is that I've installed programs in the "Programfiler (x86)"-folder (program files (x86)), because that's been default when installing, but what's the difference on the "Programfiler"-folder and the "Programfiler x86"-folder. I have them both. I will check if I can find voltages, temperatures etc. on a second try later today. Im back from school in 6 hours so I will post back shortly after that I hope. Last edited by iTSP; 10-16-2008 at 12:18 AM.

10-16-2008, 01:04 AM	#9 (permalink)
iTSP Registered User Join Date: Oct 2008 Posts: 21 OS: Vista Home Premium 64-bit	Re: Random BSODs, freezes, restarts and booting problems... 64-bit Well. I was about to change something, but editing isn't possible after 30 minutes ... Anyway. I was about to change the first part to this: I have copied out what I think you need from the pc configuration from zepto.no, but look into it yourself in the .nfo-file if you need something more of information you know is located there. Intel C2 DUO P8600 – 2,40Ghz, 1066Mhz FSB, 3MB Cache – 25Watts WSXGA+ 1680x1050 ZBD + NVIDIA® 9600M GT 512MB GDDR3 200GB 7200rpm SATA Hårddisk and I found this somewhere in the .nfo-file Mobile Intel(R) 45 Express Chipset Series PCI Express Root Port - 2A41

10-16-2008, 09:20 AM	#10 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,287 OS: win 7 32x 64x rtm	Re: Random BSODs, freezes, restarts and booting problems... 64-bit is this a laptop __________________

10-19-2008, 03:23 AM	#14 (permalink)
iTSP Registered User Join Date: Oct 2008 Posts: 21 OS: Vista Home Premium 64-bit	Re: Random BSODs, freezes, restarts and booting problems... 64-bit Do you know what's really weird? I have now had the PC running for many hours, no problems at all. I've actually had two long sessions now, played Half-life 2 and had fun. No bluescreens since the 17. october ... I think this is actually more irritating than when it behaves, because you can never know when a problem is around the corner ... But! When I tried to install Fifa 09 yesterday, the PC froze. No matter what I tried there was no way I could turn it off normally. So I suspect this is a hard drive issue? Because, as I explained in a earlier post I was downloading the new BIOS the time before, and then it froze aswell. Still it would be a bit weird, if it's a hard drive issue, then I should notice it when reading files aswell ..? Another thing I've done lately, which may have prevented bluescreens and boot up problems(?) is to start it up in safe mode if the PC turned off because of a problem, then restart it. But this is really weird ... Sometimes it's lots of problems, some periods like today and yesterday is no problems at all. Can anyone explain to me how a problem can "decide" whether or not to show up? I haven't updated the BIOS btw. I haven't started up MSN on this PC the last days btw, maybe MSN in some weird way had something to do with the bluescreens? Apart from this and the things mentioned above, I cant remember anything else I've done differently on the computer. Last edited by iTSP; 10-19-2008 at 03:25 AM.

10-19-2008, 07:39 AM	#15 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,287 OS: win 7 32x 64x rtm	Re: Random BSODs, freezes, restarts and booting problems... 64-bit follow the 5 steps here http://www.techsupportforum.com/showthread.php?t=15968 __________________

11-12-2008, 11:59 PM	#19 (permalink)
iTSP Registered User Join Date: Oct 2008 Posts: 21 OS: Vista Home Premium 64-bit	Re: Random BSODs, freezes, restarts and booting problems... 64-bit My installed antivirus is AVG, I use the normal firewall that comes with Windows. I did a Panda system scan before I sent it into repair, but it didn't reveal anything as far as I can remember. By the way, there is some updates to this thread. I don't know why but my thread split up. May be a good idea to keep this in one thread. The other thread is here: Random BSODs, freezes, restarts and booting problems... 64-bit I will download the latest drivers, though about the graphic card driver. I've downloaded that from Zepto's own ftp-server from their folder for this PC. They don't publish drivers if they isn't working with their systems, so that would be weird. This is the driver I downloaded: ftp://ftp.zepto.dk/Notebooks/Mythos_..._Graphicscard/ Where can I download the older Nvidia-driver you mentioned btw? And another question, when installing drivers, should I first uninstall the old ones, or is this done automatically on Vista? "Do a system wide search, registry search" <-- Any specific programs I should use? Is AVG in safe mode enough? In the other thread I mentioned I ask a question about the event viewer and I checked the device manager: Before the PC got problems again I was in the device manager. It did show a warning listed under "Other devices" and named "Unknown device". No information about what device it could be was given. I unplugged the only thing connected, my USB mouse, to see if that solved the problem. Device manager updated, but the error was still there. I have checked the event viewer and it shows a lot of errors or warnings at some times. I could export a file to you maybe? The problem is that it's written in norwegian, so you probarbly won't understand. Is there any way I can change the language in the event viewer to english? I'm not home atm moment but will try to find out more when I get home.

11-22-2008, 04:44 AM	#20 (permalink)
iTSP Registered User Join Date: Oct 2008 Posts: 21 OS: Vista Home Premium 64-bit	Re: Random BSODs, freezes, restarts and booting problems... 64-bit I have searched with AVG but it only finds cookies. Could use some help on what I should search with to find virus, spyware, malware etc. if it'¨s on the PC. I haven't used my PC the last days, I just can't use such an unstable PC. My old PC is actually more stable, lol