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#21 (permalink) |
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Moderator, Microsoft Supp
Join Date: Sep 2007
Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL !
Posts: 10,123
OS: Windows 7, Vista Ultimate
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Re: Can You Read This?
Hi Doug. . .
Sounds good. Be sure to run SFC after those other programs are un-installed. They can always be re-installed 1-x-1 after the fact to see if one of them is the cause here. That one CD you burned - have you tried it in another computer to see if it has the same issues playing it? Bye for now. . . JC . |
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#22 (permalink) |
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Registered User
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Re: Can You Read This?
JC,
I'm getting this report off to you tonight. It took 10 min. I assume it finished properly. The things it said was Verification 100% complete and Windows Resource Protection did not find any integrity violations. Removing all the burner software I installed has made no difference in how WMP burns or does not burn. I tried again to burn 5 mp3s, this time in Roxio. When I tried playback in WMP. The quality was not good. The first song would not play without prompting and sounded terrible. Each of the next four songs sounded progressively better as I went up to # 5. But none had good quality. I don't have any store bought CDs. I have two CDs that were made by friends on their computers and they will play very well in either of my drives. It is just the CDs that I try to burn on my computer that will not play properly (when they do burn at all). I am enclosing a picture of what a DVD I made looks like when I try to play it in the E drive. (it use to play fine in either drive) I can't show you a picture of what it looks like in the F drive. That drive wont even recognize the disc. And yet, As I said, either drive will play CDs burned on other computers. Since my burners wont burn, I can't back up my files to CDs or DVDs. I don't have an external hard drive to transfer my files to so I can do a clean install. If my only option is to purchase an external hard drive in hopes of a clean install correcting my burner problems then I will do that. In the meantime, please tell me more about the system repair you mentioned. Don't let me fool you. I may use a few words or phrases that sound as though I know about computers. I'm just learning and have no idea as to whether I have a system recovery partition or not. Please let me know how I can find out and I will let you know. I guess we will just have to use the process of elimination to find the problem here and a means to fix it. Since I am new to computers, I wasn't aware of the many app crashes and app hangs you are concerned about. I must have thought whatever was going on was normal. I really appreciate you sticking with me on this. Doug |
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#23 (permalink) | |
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Moderator, Microsoft Supp
Join Date: Sep 2007
Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL !
Posts: 10,123
OS: Windows 7, Vista Ultimate
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Re: Can You Read This?
Hi Doug. . .
This is actually great news... It is rather rare to see sfc complete in 10 minutes and w/100% - no repairs undertaken. For now, please keep all of the burner software un-installed. A curious item for me, please, and also so that I understand the method by which you burn - you mentioned you use Windows Media Player to burn. When I burn, I place the CD/DVD into drive e: (my only DVD drive), go into Computer, right-click on drive e: and select burn. I have never used WMP to burn. I would like for you to go into WMP and select Library at the top, then select "Help w/ Using the Library". I found one area that is interesting - Quote:
Have you tried to burn a CD via the method which I described above (my method)? I would like to get that DVD that you made - if you can copy it out, zip it up and send it to me via email, that would be great. If it is too large, click on the link below in my sig area for Media Fire, create a free account and upload the zip file to that - or the DVD file itself would probably be better. Password protect it and send me the password via PM. I know you said you can't burn CDs, but can you format a DVD+RW (using the method I mentioned for burning, except you would choose format)? If you can successfully format a DVD+RW, that would be one way to back files up. Other methods available to you for back-up would be to utilize some of the 5.07gb free space on your 10gb recovery drive d: Another option, which I would prefer to see you do, is to use Vista Disk Management to "shrink" the OS drive c:, which I show in one report as 240gb, with with 138gb free (223gb/129gb NTFS). Shrinking a drive would allow you to create a separate partition - and to freely use it. I have done this w/most Vista systems here. It takes about 15-30 minutes total. But please do not do anything with that yet, as there are preparations that I would want to instruct you on - like cleaning out temp files and running a disk defrag to hopefully obtain the maximum amount of shrinkage possible. For info, my 320gb hard drive only allowed me to create a "shrink" partition of 107gb. I wouldn't count on percentages here applying to yours. Shrinking the drive prior to a Vista re-install would mean that the new partition is untouched as the re-install only formats the OS drive c: (must choose this option). According to the reports that you generously provided, you do indeed have what appears to be a recovery partition. And about the app crashes - no problem on you not realizing such... I have them here every day on at least on or more of the systems. So, see what you can do to get that file to me. I am not sure if you have my email or not - send me a PM and I will gladly provide it. Just let me know the size of that file zipped-up as there are size limitations for email. Media Fire is 10gb, I believe. Come to think of it, if we're talking about a 4.7gb DVD, you will most definitely need to use Media Fire. I am not sure the size post-zip. In case you are not aware, Vista has a built-in zip capability - after copying the file to your hard drive, right-click on it, select "Send To", select "Compressed (zipped) Folder". It will zip it and will be in the same folder the original file is in - same name - ending of course in .zip. Please let me know. Regards. . . JC . |
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#24 (permalink) | |
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Registered User
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Re: Can You Read This?
Quote:
JC, I don't have access to another computer. I do have a VCR, CD, DVD player. I tried the CD I burned in it. The playback results were the same as when I try to play it on my computer. |
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#25 (permalink) |
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Registered User
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Re: Can You Read This?
JC,
I really dislike giving you answers to your questions in a piecemeal manner. However, all this is becoming very confusing to me and I don't know any other way to go about it. In regards to your questions: "When I burn, I place the CD/DVD into drive e: (my only DVD drive), go into Computer, right-click on drive e: and select burn". "Have you tried to burn a CD via the method which I described above (my method)?" A: Yes, I have tried burning CDs this way. I don't understand the procedure. I can tell you though, that doing it this way requires the disc being formated and the formatting takes a very long time and always fails. When I was able to burn CDs in WMP, no formatting was mentioned. The burner just started writing to the disc. I have searched on the Internet to find just what this formatting of CDs prior to burning is and why it would fail and I have been unsuccessful. That is why I stuck with WMP or other burning software. ========== Quote: Burning DVD-Audio and DVD-Video discs is not supported in the Player. A: This is correct. The softwear for burning DVDs in Vista Premium is found in Windows DVD Maker. ===== Q: I know you said you can't burn CDs, but can you format a DVD+RW (using the method I mentioned for burning, except you would choose format)? If you can successfully format a DVD+RW, that would be one way to back files up. Other methods available to you for back-up would be to utilize some of the 5.07gb free space on your 10gb recovery drive d: A: At present, I don't have any DVD+RW discs. I am now trying to format a DVD-RW in hopes that if it formats successfully, I can use this for backup. Please advise me if these discs can be used for this purpose and I will let you know if the formatting was successful. |
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#26 (permalink) | |||||||
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Moderator, Microsoft Supp
Join Date: Sep 2007
Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL !
Posts: 10,123
OS: Windows 7, Vista Ultimate
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Re: Can You Read This?
Quote:
Quote:
Please keep in mind that I am reviewing 1,000's of lines of information contained in the files you provided. When I come upon something that looks odd or out of place to me, I write that portion in my post to inquire further about it - at the time that I find it. Quote:
http://www.techsupportforum.com/micr...everytime.html Quote:
Quote:
Regards. . . JC . |
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#27 (permalink) |
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Registered User
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Re: Can You Read This?
JC,
I sent you a link earlier to a site with the following information. Re: Reinstall Windows Media Player in Vista? Was this post helpful ? OK so to summarize there are two methods which work: (1) Go to Start - > Type Run in the Search Box - > type regsvr32 wmp.dll For more information on what this command does refer to the following article: http://support.microsoft.com/kb/249873 This method is quick and all it does is re-register a WMP11 component and it may or may not work for some people (2) You will need your Vista install DVD in the drive for the program to find the replacement files. Go to to the command prompt (when you boot from the DVD) and run SFC /SCANFILE. For more information on what this command does refer to the following article: http://msdn2.microsoft.com/en-us/library/aa382541.aspx This method takes a while (between 20-30 minutes or less depending on the number of files you have on your computer) but is a lot more thorough and will most probably fix most of the issues you are having with WMP11 as it not only re-registers the components but it also replaces any corrupt ones with files from your VISTA INSTALL DVD. =============== I wanted you to know that I tried method 1 The message I got is attached. I hope the information will be helpful to you. |
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#28 (permalink) |
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Moderator, Microsoft Supp
Join Date: Sep 2007
Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL !
Posts: 10,123
OS: Windows 7, Vista Ultimate
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Re: Can You Read This?
Hi Doug. . .
First, to keep everyone here up to date, the link you sent to me was - http://forums.microsoft.com/technet/...&tf=0&pageid=3 "Fix" #1 may be helpful in times of trouble w/ Windows Media Player itself, but I find the issues you are encountering to be possibly inclusive of WMP, but also to be far outside the scope of just WMP itself. I am unsure of the exact meaning of the error message at this time. "Fix" #2 you have already performed and then some. The "sfc /scannow" that you ran would have included the "sfc /scanfile" listed in #2/. the "/scanfile" parameter is for a single file, where the "/scannow" option that you performed was system-wide. Why they say that one would need the Vista DVD to run the System File Checker (sfc) is beyond me. Vista does not require the Vista DVD for such and I have tested this myself on numerous pre- and post-SP1 systems. As we have discussed, you should be preparing for a re-install of Vista - based on the hundreds of app hangs and app crashes alone you have experienced in the last 9 or 10 months. As I recall, you have about 70gb of music, movies, docs, etc... from your personal profile folders that we need to move somewhere so that the Vista OS drive c: can be re-formatted and Vista re-installed on to it. At this time, I would not trust either of your 2 DVD drives for back-up purposes. The other options available to you are to use the 5gb remaining on the recovery drive d: (not my favorite solution here to use this drive), purchase an external USB hard drive (may be the best option) and then there is the shrinking of drive c: to make another partition that would be untouched by a re-install of Vista. You have 128gb/223gb free on drive c: and the test you performed to find out the shrinkage of c: showed that it would result in the creation of a new 2gb partition. This is not acceptable nor wise to do. So at this time I recommend that you first run the Norton Removal Tool Click on the Norton RT link in my signature area below and download/SAVE it to your desktop. Then go to desktop, RIGHT-click on the NRT icon and select Run as Administrator. When complete - re-boot. For now, also reset the Windows Firewall to its default settings - START | type FirewallSettings.exe into the start search box | click on FirewallSettings.exe above | select the Advanced Tab | click on "Restore Defaults" | Click Apply (if hi-lighted) | Click OK Run the Vista Cleaning Manager Utility - START | type cmd.exe into the start search box | right-click on cmd.exe above under programs | select Run as Administrator Then type the following in the black cmd prompt ("DOS") screen: Code:
cleanmgr tuneup Un-unstall as many 3rd party (non-Microsoft) programs as possible. Then re-run the cleaning manager again. The let's see what Vista will allow us to shrink: START | type diskmgmt.msc into the start search box and hit enter. Go down to the rectangular area where you see drive c: - left-click on it once. Then right-click, select shrink and go to the first screen. Post the 4 numbers you see. We need to get the number for the new partition up near 70gb. I understand economics and all, but I suggest that you keep an eye out for an external USB hard drive - this really is the best option. It does not matter if the format of the external hard drive is FAT32 or NTFS - so don't let a salesman tell you otherwise! Regards. . . jcgriff2 . |
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#29 (permalink) |
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Registered User
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Re: Can You Read This?
JC,
I ran the Norton Removal Tool. I reset the Windows firewall to default. I ran the Vista Cleaning Manager Utility. I have uninstalled 36 non-Microsoft programs. ( I have left some 'essential' programs to be removed at the last minute.) I ran the shrink item and the numbers you asked for are included below. I know nothing about purchasing an external hard drive. I am currently seeking the advice of a friend who is very knowledgable in these matters. Thanks Doug |
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#30 (permalink) |
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Registered User
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Re: Can You Read This?
JC,
As is becoming the norm, I am becoming more and more confused. If I am not mistaken, when I first began deleting non-Microsoft programs, I had 135GB free space in C. At one point, I distinctly remember having 124GB free space. It seem that the more programs I remove, the less free space I have. After removing a couple of large movie files, I am now down to 118GB free space. Surely, I am reading this incorrectly. |
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#31 (permalink) |
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Moderator, Microsoft Supp
Join Date: Sep 2007
Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL !
Posts: 10,123
OS: Windows 7, Vista Ultimate
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Re: Can You Read This?
Hi Doug. . .
Good work so far. Did you run the cleanmgr utility after the program un-installs? Run it again now, check all boxes. Then I would like for you to run Auslogics disk defrag. Click on the link in my signature area, download and install it. Then go to your desktop, RIGHT-click on the Auslogics icon and select Run as Administrator. After these steps are complete, please take another screenshot of the shrink screen. The 22gb it is offering is not not enough. Bye the way - where did you move those large movie files to? Regards. . . JC . |
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#32 (permalink) |
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Registered User
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Re: Can You Read This?
JC,
I did run the cleanmgr utility after the program un-installs with all boxes checked. I downloaded and ran Auslogics as Administrator. I am enclosing a new 'shrink' screen shot below. I deleted the movies from the computer entirely. I now show 128GB free space in C. Doug |
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#34 (permalink) |
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Registered User
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Re: Can You Read This?
JC,
I ran across this at RUN>%systemroot%\cdplayer.ini It may not mean anything to our case, but I will let you take a look at it. Thanks. Doug [664cebe0] recstatus=x [170049d] recstatus=x [47edb47] recstatus=x [63d4ebe0] recstatus=x [4df6786] recstatus=x [439aa38] recstatus=x [d15] recstatus=x [34384e1] recstatus=x [3248] recstatus=x [1eba740] HasCDText=0 [327301] recstatus=x |
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#35 (permalink) |
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Moderator, Microsoft Supp
Join Date: Sep 2007
Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL !
Posts: 10,123
OS: Windows 7, Vista Ultimate
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Re: Can You Read This?
Let's get to the space issue once and for all -
Please dowload and install Treesize Free - http://www.jam-software.com/freeware/index.shtml Go to your desktop, RIGHT-click on the Treesize free icon and run as admin. This product will show you folder-by-folder the amount of space being used. I am unfamiliar with the ini item in your last post. Regards. . . jcgriff2 , |
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#36 (permalink) |
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Moderator, Microsoft Supp
Join Date: Sep 2007
Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL !
Posts: 10,123
OS: Windows 7, Vista Ultimate
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Re: Can You Read This?
Look at this MS kb - you may have already done this; not sure -
http://support.microsoft.com/kb/929461 JC |
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#37 (permalink) |
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Registered User
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Re: Can You Read This?
Hi, JC
Not knowing anything about computers, I would have assumed that the OS(C:) capacity would always remain the same. Mine has been at 222GB since I've had the computer. Now, it has dropped to 202GB. I realize we don't have time or space here for computer classes, but is this normal? I have removed all large video files. The only ones I've kept are small. I put a lot of very hard work into them, they cannot be replaced and I can't burn them to CDs. The Tree Size has helped me to make further decisions as to what else to eliminate. My current figures are shown below. If this is not enough, I will see what else I can part with. Again, thank you Doug |
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#38 (permalink) | |
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Registered User
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Re: Can You Read This?
Quote:
No, I have not done this. Thank you for telling me about it. Making registry changes is something I've never done before. It may take me a while. I will get back to you as soon as I am finished. |
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#40 (permalink) |
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Moderator, Microsoft Supp
Join Date: Sep 2007
Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL !
Posts: 10,123
OS: Windows 7, Vista Ultimate
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Re: Can You Read This?
Do you have those registry entries mentioned?
All Vista systems here came w/Vista - no upgrades. Some have the upper/lower filters, some don't. It is worth a try - b/4 deleting those registry keys, back the main one up first (the parent key). Right-click on it and select "export". This was we have a back-up if you want to put them back. As far as space calculations - the differences could be due to numerous factors - system restore points, hidden/system files, or the way space itself is calculsted. 1gb = 1024mb; others use 1gb = 1000mb and so on. |
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