[SOLVED] Strange Issue with Wife's Laptop

Codeman0013 · 09-26-2008, 07:24 AM

Hello all... My wife has a del xpsm140 laptop which i reformatted last week with a fresh copy of vista before she started classes online with u of phoenix. All was great for a week and a half of class everythign was fine. Now when she clicks on any link to download anything it dies and restarts IE every single time. A little background.. I have done a chkdsk /r and also have reinstalled office it was causing problems.. office still is asking for a disk so i have totally uninstalled it.. same problems. She refuses to use firefox and u of p doesnt reccoment it. What else can i do short of another total reformat?

**jcgriff2** · 09-26-2008, 07:43 AM

Hi. . .

Try a few things, please.

- START | type internet - select Internet Explorer (no add-ons) - test IE7

- Right-click on an IE7 icon and select run as administrator - test IE7

- boot into SAFEMODE w/Networking and test IE7 there

Was this a re-install back to OEM defaults... or do you own a full retail copy of Vista? If the former, did the laptop come w/ any trial offers for items like Norton Internet Security, McAfee, Kaspersky, etc...? What anti-virus are you running and are you using a firewall besides the Windows Firewall? I assume Vista SP1 installed?

That is weird about Office asking for the DVD each time. Do you have this same version installed elsewhere (you are usually allowed 3 installed copies)?

Regards. . .

jcgriff2

.

qbawl · 09-26-2008, 07:44 AM

I would suspect malware and scan the machine, but remember reading somewhere about a similar situation. The person with the problem resolved the issue by setting the date back on his machine to a time prior to the start of the problem, then rebooted and reset the date. Why that would work I have no clue, but it's pretty simple and if it doesn't work, you'll only have wasted about five minutes. Good luck.

Codeman0013 · 09-26-2008, 08:00 AM

I have ran it with no addons same result ran it as admin same result safemode same result.... she literally has downloaded nothing and opened nothing as this pc was a fresh install last week any other suggesetions?

**jcgriff2** · 09-26-2008, 10:51 AM

What a/v & firewall is running? Is this a re-install to OEM defaults (Vista pre-installed, purchased w/laptop) from recovery partition/recovery DVDs or is it a full retail version of Vista?

Codeman0013 · 09-26-2008, 12:15 PM

This is running AVG 8.0 Comodo firewall and i have turned it off and tried same results... This was a total reformat version of vista business i got while in college it came with xp but it has been running vista for almost 2 years now no problem even back with the beta and rc versions of vista this is the first problem i have had with it

**jcgriff2** · 09-26-2008, 12:32 PM

Before even looking at anything else I would say to un-install comodo ASAP!

After un-install & re-boot, do these 2 items:

- Reset the Windows Firewall to its default settings -
START | type FirewallSettings.exe into the start search box | click on FirewallSettings.exe above | select the Advanced Tab | click on "Restore Defaults" | Click Apply (if applicable) | Click OK

- Reset IE7 -
START | type inetcpl.cpl into the start search box and hit enter | select the Advanced tab | Click on Reset (bottom-right) | Click Apply (if applicable) | Click OK

Test IE7. Anything?

Regards. . .

jcgriff2

.

Codeman0013 · 09-26-2008, 01:35 PM

Ok i will try this when i get home.. whats wrong with comodo its on all of my other pc's and they work just fine?

**jcgriff2** · 09-27-2008, 09:50 PM

Hi. . .

Nothing personal meant by comments on comodo - I simply do not like 3rd party firewalls. I see them causing problems every day especially w/Windows Updates and Vista system services. Just my opinion.

Please let me know how you make out.

Regards. . .

jcgriff2

.

apenguin555 · 09-27-2008, 10:16 PM

I have a huge problem. I receive this message: System32\DRIVERS\isapnp.sys message out of the blue. I put the XP CD disc in and it won't even acknowledge that. I tried putting in the recover disc and nothing there either. I got into Bias one time but I have no idea what to do from there. Circuit city wants to charge me over $250 to bring it there.
Can someone please help me! I have to have my laptop for work. Thanks in advance.

Codeman0013 · 09-28-2008, 12:38 PM

apenguin555 dont hijack my thread start your own... turns out the problem was with avg i uninstalled avg and it works fine now

**jcgriff2** · 09-29-2008, 09:31 PM

Hi. . .

Glad to hear that this is solved.

Having multiple a/v products tend to cause problems.

Good Luck to you.

Regards. . .

jcgriff2

.

Codeman0013 · 09-30-2008, 02:17 PM

wasnt mutiple av it was just that avg the only av on the system had corrupted itsself.. i uninstalled and reinstalled it and all started working again just fine.

**jcgriff2** · 09-30-2008, 03:12 PM

Anything is possible, of course. But from what I know of COMODO, it contains a/v modules. Whether disabled or not, those modules are referenced. It may be possible that COMODO corrupted AVG by quarantine or other.

In addition, it is likely that COMODO firewall prevented AVG from phoning home and obtaining updates. Not sure as I don't have your system information. Did you find AVG app crashes in the Event Viewer to indicate problem/corruption?

This is interesting to say the least, yet something I have seen many times before.

JC

.

09-26-2008, 07:24 AM	#1 (permalink)
Codeman0013 Registered User Join Date: May 2007 Location: Decatur Illinois Posts: 257 OS: Windows 7 My System	[SOLVED] Strange Issue with Wife's Laptop Hello all... My wife has a del xpsm140 laptop which i reformatted last week with a fresh copy of vista before she started classes online with u of phoenix. All was great for a week and a half of class everythign was fine. Now when she clicks on any link to download anything it dies and restarts IE every single time. A little background.. I have done a chkdsk /r and also have reinstalled office it was causing problems.. office still is asking for a disk so i have totally uninstalled it.. same problems. She refuses to use firefox and u of p doesnt reccoment it. What else can i do short of another total reformat?

09-26-2008, 07:43 AM	#2 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, S.O. . . . . . . . SHAMEFUL ACTIVITIES INDEED ! ! ! Posts: 10,164 OS: Windows 7, Vista Ultimate My System	Re: Strange Issue with Wife's Laptop Hi. . . Try a few things, please. - START \| type internet - select Internet Explorer (no add-ons) - test IE7 - Right-click on an IE7 icon and select run as administrator - test IE7 - boot into SAFEMODE w/Networking and test IE7 there Was this a re-install back to OEM defaults... or do you own a full retail copy of Vista? If the former, did the laptop come w/ any trial offers for items like Norton Internet Security, McAfee, Kaspersky, etc...? What anti-virus are you running and are you using a firewall besides the Windows Firewall? I assume Vista SP1 installed? That is weird about Office asking for the DVD each time. Do you have this same version installed elsewhere (you are usually allowed 3 installed copies)? Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

09-26-2008, 07:44 AM	#3 (permalink)
qbawl Registered User Join Date: Feb 2007 Posts: 435 OS: OSX/Linux/XP	Re: Strange Issue with Wife's Laptop I would suspect malware and scan the machine, but remember reading somewhere about a similar situation. The person with the problem resolved the issue by setting the date back on his machine to a time prior to the start of the problem, then rebooted and reset the date. Why that would work I have no clue, but it's pretty simple and if it doesn't work, you'll only have wasted about five minutes. Good luck.

09-26-2008, 08:00 AM	#4 (permalink)
Codeman0013 Registered User Join Date: May 2007 Location: Decatur Illinois Posts: 257 OS: Windows 7 My System	Re: Strange Issue with Wife's Laptop I have ran it with no addons same result ran it as admin same result safemode same result.... she literally has downloaded nothing and opened nothing as this pc was a fresh install last week any other suggesetions?

09-26-2008, 10:51 AM	#5 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, S.O. . . . . . . . SHAMEFUL ACTIVITIES INDEED ! ! ! Posts: 10,164 OS: Windows 7, Vista Ultimate My System	Re: Strange Issue with Wife's Laptop What a/v & firewall is running? Is this a re-install to OEM defaults (Vista pre-installed, purchased w/laptop) from recovery partition/recovery DVDs or is it a full retail version of Vista? __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

09-26-2008, 12:15 PM	#6 (permalink)
Codeman0013 Registered User Join Date: May 2007 Location: Decatur Illinois Posts: 257 OS: Windows 7 My System	Re: Strange Issue with Wife's Laptop This is running AVG 8.0 Comodo firewall and i have turned it off and tried same results... This was a total reformat version of vista business i got while in college it came with xp but it has been running vista for almost 2 years now no problem even back with the beta and rc versions of vista this is the first problem i have had with it

09-26-2008, 12:32 PM	#7 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, S.O. . . . . . . . SHAMEFUL ACTIVITIES INDEED ! ! ! Posts: 10,164 OS: Windows 7, Vista Ultimate My System	Re: Strange Issue with Wife's Laptop Before even looking at anything else I would say to un-install comodo ASAP! After un-install & re-boot, do these 2 items: - Reset the Windows Firewall to its default settings - START \| type FirewallSettings.exe into the start search box \| click on FirewallSettings.exe above \| select the Advanced Tab \| click on "Restore Defaults" \| Click Apply (if applicable) \| Click OK - Reset IE7 - START \| type inetcpl.cpl into the start search box and hit enter \| select the Advanced tab \| Click on Reset (bottom-right) \| Click Apply (if applicable) \| Click OK Test IE7. Anything? Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

09-26-2008, 01:35 PM	#8 (permalink)
Codeman0013 Registered User Join Date: May 2007 Location: Decatur Illinois Posts: 257 OS: Windows 7 My System	Re: Strange Issue with Wife's Laptop Ok i will try this when i get home.. whats wrong with comodo its on all of my other pc's and they work just fine?

09-27-2008, 09:50 PM	#9 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, S.O. . . . . . . . SHAMEFUL ACTIVITIES INDEED ! ! ! Posts: 10,164 OS: Windows 7, Vista Ultimate My System	Re: Strange Issue with Wife's Laptop Hi. . . Nothing personal meant by comments on comodo - I simply do not like 3rd party firewalls. I see them causing problems every day especially w/Windows Updates and Vista system services. Just my opinion. Please let me know how you make out. Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

09-27-2008, 10:16 PM	#10 (permalink)
apenguin555 Registered User Join Date: Sep 2008 Posts: 1 OS: xp SP2	Re: Strange Issue with Wife's Laptop I have a huge problem. I receive this message: System32\DRIVERS\isapnp.sys message out of the blue. I put the XP CD disc in and it won't even acknowledge that. I tried putting in the recover disc and nothing there either. I got into Bias one time but I have no idea what to do from there. Circuit city wants to charge me over $250 to bring it there. Can someone please help me! I have to have my laptop for work. Thanks in advance.

09-28-2008, 12:38 PM	#11 (permalink)
Codeman0013 Registered User Join Date: May 2007 Location: Decatur Illinois Posts: 257 OS: Windows 7 My System	Re: Strange Issue with Wife's Laptop apenguin555 dont hijack my thread start your own... turns out the problem was with avg i uninstalled avg and it works fine now

09-29-2008, 09:31 PM	#12 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, S.O. . . . . . . . SHAMEFUL ACTIVITIES INDEED ! ! ! Posts: 10,164 OS: Windows 7, Vista Ultimate My System	Re: Strange Issue with Wife's Laptop Hi. . . Glad to hear that this is solved. Having multiple a/v products tend to cause problems. Good Luck to you. Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

09-30-2008, 02:17 PM	#13 (permalink)
Codeman0013 Registered User Join Date: May 2007 Location: Decatur Illinois Posts: 257 OS: Windows 7 My System	Re: [SOLVED] Strange Issue with Wife's Laptop wasnt mutiple av it was just that avg the only av on the system had corrupted itsself.. i uninstalled and reinstalled it and all started working again just fine.

09-30-2008, 03:12 PM	#14 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, S.O. . . . . . . . SHAMEFUL ACTIVITIES INDEED ! ! ! Posts: 10,164 OS: Windows 7, Vista Ultimate My System	Re: [SOLVED] Strange Issue with Wife's Laptop Anything is possible, of course. But from what I know of COMODO, it contains a/v modules. Whether disabled or not, those modules are referenced. It may be possible that COMODO corrupted AVG by quarantine or other. In addition, it is likely that COMODO firewall prevented AVG from phoning home and obtaining updates. Not sure as I don't have your system information. Did you find AVG app crashes in the Event Viewer to indicate problem/corruption? This is interesting to say the least, yet something I have seen many times before. JC . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !