Windows Explorer Has Stopped Working

thenikster1968 · 08-16-2008, 11:21 AM

Hi again Guy's

Having a little trouble with WINDOWS EXPLORER

After a short while of using Windows Explorer i get the message 'Windows explorer Has Stopped Working'. Then the usual trying to find a solution thing then program will restart......

My briother has the same trouble with his, and many other people i have spoken with are suffering as well.

Any idea's????

Many thanks

thenikster.......

**jcgriff2** · 08-16-2008, 05:42 PM

Hi. . .

A few things to look at and one to do. . .

- run sfc - the system file checker/repair utility - from an Elevated admin prompt:
START | type cmd.exe into the start search box | right-click on cmd.exe | select run as administrator | type the following (note space after sfc):

sfc /scannow

Let it run.

- WERCON - Windows Problem Reports and Solutions
START | type wercon into the start search box | click on wercon above under programs | view problem history

- Event Viewer
START | type eventvwr.exe into the start box | click on wercon.exe above under programs | check in administrative log - look at the time of the Explorer app crash

Regards . ..

jcgriff2

.

thenikster1968 · 08-17-2008, 05:40 AM

Hi, and thank you for that.

I have followed those guidlines and can come up with the following:

If i am honest, i am not completely sure what i am looking at here, though the problem may have something to do with NTDLL.DLL ???

Any further help would be fantastic.

Many thanks

thenikster

**jcgriff2** · 08-17-2008, 06:18 AM

Hi . . .

ntdll.dll is a Microsoft core component and usually is named in app hangs or crashed because of a conflict with an installed program. Look back at wercon to determine when the first crash occurred, then look at the Reliability & Performance monitor (perfmon) - specifically the Reliability Monitor to determine what programs have been installed pre-ntdll crashes.

Here is a screen shot of the Reliability Monitor:

.

START | type perfmon into the start search box | click on perfmon | go into the Reliability Monitor.

Did sfc run OK? Anything in the Event Viewer at or before the time of the Explorer app crashes?

Regards. . .

jcgriff2

.

thenikster1968 · 08-18-2008, 05:13 AM

Hello again.

Yes the sfc ran fine and came back with no violations.

Bear with me here, i think i am begining to understand some of this?

here is the screenshot of the very first explorer crash with a different Fault Module Name: StackHash_0e31

since then it has been ntdll.dll

http://www.techsupportforum.com/atta...1&d=1219057338

Looking at the reliabilty monitor, there are many events for the same date being 21/6/2008. screen shot:

http://www.techsupportforum.com/atta...1&d=1219057338

All the announcements for that day have SUCCESS by them, so i guess the procedures were ok?

I dont know if this is related at all, and i have posted seperately for it with no reponses as yet, but i also get 'Internet Resident Proxy Has stopped Working'.

I feel i should have a greater grip on this really, as i have just passed my exams for A+ IT Technician. Though in fairness we never covered stuff like this.......

Anyway once again, i am forever grateful for any help..

Thanks

thenikster

thenikster1968 · 08-18-2008, 05:37 AM

Sorry i forgot to add these screen shots from event veiwer

Hope these help in some way.

thenikster

**jcgriff2** · 08-20-2008, 04:21 PM

Hi. . .

Thanks for the screen shots and great job on tyeing all of that information together. Unfortunately, the driver ntdll.dll is used everywhere and Windows Explorer starts at boot-up. To top that, the Event ID 1000 is a rather generic error code...and along with the other information we are simply told that an application crash occurred.

I would like to get a dump of 500 records each from two of your system's 54 Event Logs - the Application and System logs - as well as an msinfo32 NFO file. Hopefully I will find whatever it is that I am looking for.

The attached zip file contains a batch file that will perform these 3 tasks in a few minutes time. Please download the zipfile dumpevtx-msinfo32.zip, extract the lone batch file App-Sys-logdump-msinfo32.bat to your desktop. Then proceed to your desktop, right-click on the batch file icon and select Run as Administrator. You will see the small black command prompt ("DOS") screen come up and scrolling, followed by a smaller window with the tell-tale green progress bar as msinfo32 executes. This portion may take a few minutes. The resulting 2 files should be found within a new folder named TSF_08-20-08. Please zip the folder up and attach to your next post.

If you have any problems or issues with the batch file or other... please let me know.

Regards. . .

jcgriff2

Contents of batch file:

Code:



rem  Batch file to dump Event Viewer records - VISTA

rem  =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-==-=-=-=-=-=-=-=-=-=-=-=-=-

rem  NOTE: Must be executed from an elevated command prompt

rem  =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-==-=-=-=-=-=-=-=-=-=-=-=-=-

rem  Author: jcgriff2/ PalmDesert - August 20, 2008 

rem  =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-==-=-=-=-=-=-=-=-=-=-=-=-=-

rem Check if directory exists

cd %userprofile%\documents

set userdir=TSF_08-20-08

if exist %userdir% goto :dumpevtx

md %userprofile%\documents\%userdir%

:dumpevtx

rem dump 500 records from the Application log

wevtutil qe Application /c:500 /rd:true /f:text > %userprofile%\documents\%userdir%\$thenikster1968_event_log_dump_1.txt

rem dump 500 records from the System Log

wevtutil qe System /c:500 /rd:true /f:text >> %userprofile%\documents\%userdir%\$thenikster1968_event_log_dump_1.txt

rem run msinfo32 and save as an NFO file

msinfo32 /nfo %userprofile%\documents\%userdir%\$thenikster1968_msinfo32_08-20-08.nfo

rem That's it for now. . . go home

exit

08-16-2008, 11:21 AM	#1 (permalink)
thenikster1968 Registered User Join Date: Aug 2008 Posts: 5 OS: Vista Ultimate X64 SP1	Windows Explorer Has Stopped Working Hi again Guy's Having a little trouble with WINDOWS EXPLORER After a short while of using Windows Explorer i get the message 'Windows explorer Has Stopped Working'. Then the usual trying to find a solution thing then program will restart...... My briother has the same trouble with his, and many other people i have spoken with are suffering as well. Any idea's???? Many thanks thenikster.......

08-16-2008, 05:42 PM	#2 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,158 OS: Windows 7, Vista Ultimate My System	Re: Windows Explorer Has Stopped Working Hi. . . A few things to look at and one to do. . . - run sfc - the system file checker/repair utility - from an Elevated admin prompt: START \| type cmd.exe into the start search box \| right-click on cmd.exe \| select run as administrator \| type the following (note space after sfc): sfc /scannow Let it run. - WERCON - Windows Problem Reports and Solutions START \| type wercon into the start search box \| click on wercon above under programs \| view problem history - Event Viewer START \| type eventvwr.exe into the start box \| click on wercon.exe above under programs \| check in administrative log - look at the time of the Explorer app crash Regards . .. jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

08-17-2008, 05:40 AM	#3 (permalink)
thenikster1968 Registered User Join Date: Aug 2008 Posts: 5 OS: Vista Ultimate X64 SP1	Re: Windows Explorer Has Stopped Working Hi, and thank you for that. I have followed those guidlines and can come up with the following: If i am honest, i am not completely sure what i am looking at here, though the problem may have something to do with NTDLL.DLL ??? Any further help would be fantastic. Many thanks thenikster

08-17-2008, 06:18 AM	#4 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,158 OS: Windows 7, Vista Ultimate My System	Re: Windows Explorer Has Stopped Working Hi . . . ntdll.dll is a Microsoft core component and usually is named in app hangs or crashed because of a conflict with an installed program. Look back at wercon to determine when the first crash occurred, then look at the Reliability & Performance monitor (perfmon) - specifically the Reliability Monitor to determine what programs have been installed pre-ntdll crashes. Here is a screen shot of the Reliability Monitor: . START \| type perfmon into the start search box \| click on perfmon \| go into the Reliability Monitor. Did sfc run OK? Anything in the Event Viewer at or before the time of the Explorer app crashes? Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

08-18-2008, 05:37 AM	#6 (permalink)
thenikster1968 Registered User Join Date: Aug 2008 Posts: 5 OS: Vista Ultimate X64 SP1	Re: Windows Explorer Has Stopped Working Sorry i forgot to add these screen shots from event veiwer Hope these help in some way. thenikster