[SOLVED] 0xc0000006 error... =/ - Page 2

Diablo8247 · 09-08-2008, 02:45 PM

Strange... I didn't even realize I had norton... I don't even know which version I'd have to download, I'll assume 2007, I guess

EDIT: Just searched for it in my PC. It is 2007. Will edit with result...

EDIT: Bleh... I can't run the removal tool...

Quote:

Norton_removal_Tool.exe has stopped working.

Problem Event Name: APPCRASH
Fault Module Name: WINSPOOL.DRV
Exception Code c0000005

There are more details... But I'd have to write them all, if you need more just let me know... But this is the exact same error I get with FF, and Notepad, and various other apps.

Upon Closing that windows the removal tool starts up. I click setup, and the Symantec Removal Utility stops working...

In regards to the Firewalls Settings... RunDll crashes when I try to run FirewallSettings.exe... =(

**jcgriff2** · 09-09-2008, 08:24 PM

Hi G -

I have just reviewed all of the material again that you sent to me. I see the winspool.drv file dated November 2006 - from the earliest days of Vista - is in its proper location and is the right file size for that date.

There is one more report that I would like from you if you do not mind - a Vista System Health report.
START | type cmd.exe into the start search box | right-click on cmd.exe | select run as administrator then type the following:

perfmon /report

Note: space after perfmon

It will open up in a web browser - save it in HTML format - you'll see the default HTML file extension when you go to save it.

This is a comprehensive system health report and hopefully will yield some clue.

I must say the 0xc..5 exception errors are troublesome to me.

Have you performed a memory test - like memtest86+ or any hardware diagnostic tests?

Please zip this report up and attach to post then we can visit memtest, etc... after that.

At this point, I am not seeing any reason why you can't get Windows Updates installed, let alone the reason behind all of the app crashes.

Regards. . .

jcgriff2

.

Diablo8247 · 09-13-2008, 04:26 AM

I tried running the perfmon, and it was unable to complete, it would run, but it would continue to scan for 60 seconds... Waaay longer than 60 seconds.. I also tried to run a memtest86+ by using a UBS drive... Although, it wouldn't run on command, so I searched for some information, and found this link, you had suggested to someone else.

I tried rebooting to boot to the usb, but my PC just locks up when trying to boot while the flash drive is in.

I don't have any blank CDs with me at the moment, nor a cd writing software, so an ISO is out of the question... For now...

Do you think it would be easier to just completely wipe my PC? As I don't really have much information I need that I can't backup. Or would that even solve the problem...

Thank you again very much for helping solve this incredibly irritating problem... =/

**jcgriff2** · 09-14-2008, 11:02 AM

Hi. . .

If you are comfortable w/wipe & re-install of Vista - I would do it.

This way you would have a better indication if somehow corruption ocurred or whether to do memtest and HDD check.

If you need help invoking the recovery drive, please let me know. Of course if yoiu have Vista DVDs and can go that route, fine. I like the recovery drive option myself, though.

Please let me know the outcome.

Regards. . .

jcgriff2

.

Diablo8247 · 09-15-2008, 12:15 AM

Yea I think a wipe would be good. Unfortunately, I don't have the Vista CD, the product key is on my box though. How would I go about doing the recovery drive option?

Diablo8247 · 09-15-2008, 05:21 PM

Scratch that. I DO have a vista cd now...

**jcgriff2** · 09-15-2008, 05:59 PM

Since Vista is already on your system, doing a re-format (of OS drive only!!) and re-install of Vista, key code is not necessaey - already on the system.

Did you have problems invoking the recovery drive?

jcgriff2

.

Diablo8247 · 09-19-2008, 08:09 AM

I used my vista cd and completely reformatted it.

I really appreciate what you've done, although my problem wasn't "fixed" I did learn about a bunch of new stuff, which is always good. =)

So again, I thank you. If this ever occurs again, I have a Memtest 86+ CD now =)

**jcgriff2** · 09-19-2008, 10:41 AM

Hi. . .

Your welcome - and I thank you as well for being so forthcoming with the information that I sought.

Since you have now reset the system to OEM (Original Equipment Manufacturer) settings, it may be very likely that Norton is in your system. I would check for anything saying Norton or Symantec and if found, run the removal tool then reset Windows Firewall.

Do you have active Internet connection and are Windows Updates installing?

Regards. . .

jcgriff2

.

09-09-2008, 08:24 PM	#22 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: Palm Springs, California / Southern New Jersey Posts: 10,062 OS: Windows 7, Vista Ultimate My System	Re: 0xc0000006 error... =/ Hi G - I have just reviewed all of the material again that you sent to me. I see the winspool.drv file dated November 2006 - from the earliest days of Vista - is in its proper location and is the right file size for that date. There is one more report that I would like from you if you do not mind - a Vista System Health report. START \| type cmd.exe into the start search box \| right-click on cmd.exe \| select run as administrator then type the following: perfmon /report Note: space after perfmon It will open up in a web browser - save it in HTML format - you'll see the default HTML file extension when you go to save it. This is a comprehensive system health report and hopefully will yield some clue. I must say the 0xc..5 exception errors are troublesome to me. Have you performed a memory test - like memtest86+ or any hardware diagnostic tests? Please zip this report up and attach to post then we can visit memtest, etc... after that. At this point, I am not seeing any reason why you can't get Windows Updates installed, let alone the reason behind all of the app crashes. Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ December 1, 2009

09-13-2008, 04:26 AM	#23 (permalink)
Diablo8247 Registered User Join Date: Aug 2008 Posts: 16 OS: Windows Vista Home	Re: 0xc0000006 error... =/ I tried running the perfmon, and it was unable to complete, it would run, but it would continue to scan for 60 seconds... Waaay longer than 60 seconds.. I also tried to run a memtest86+ by using a UBS drive... Although, it wouldn't run on command, so I searched for some information, and found this link, you had suggested to someone else. I tried rebooting to boot to the usb, but my PC just locks up when trying to boot while the flash drive is in. I don't have any blank CDs with me at the moment, nor a cd writing software, so an ISO is out of the question... For now... Do you think it would be easier to just completely wipe my PC? As I don't really have much information I need that I can't backup. Or would that even solve the problem... Thank you again very much for helping solve this incredibly irritating problem... =/

09-14-2008, 11:02 AM	#24 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: Palm Springs, California / Southern New Jersey Posts: 10,062 OS: Windows 7, Vista Ultimate My System	Re: 0xc0000006 error... =/ Hi. . . If you are comfortable w/wipe & re-install of Vista - I would do it. This way you would have a better indication if somehow corruption ocurred or whether to do memtest and HDD check. If you need help invoking the recovery drive, please let me know. Of course if yoiu have Vista DVDs and can go that route, fine. I like the recovery drive option myself, though. Please let me know the outcome. Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ December 1, 2009

09-15-2008, 12:15 AM	#25 (permalink)
Diablo8247 Registered User Join Date: Aug 2008 Posts: 16 OS: Windows Vista Home	Re: 0xc0000006 error... =/ Yea I think a wipe would be good. Unfortunately, I don't have the Vista CD, the product key is on my box though. How would I go about doing the recovery drive option?

09-15-2008, 05:21 PM	#26 (permalink)
Diablo8247 Registered User Join Date: Aug 2008 Posts: 16 OS: Windows Vista Home	Re: 0xc0000006 error... =/ Scratch that. I DO have a vista cd now...

09-15-2008, 05:59 PM	#27 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: Palm Springs, California / Southern New Jersey Posts: 10,062 OS: Windows 7, Vista Ultimate My System	Re: 0xc0000006 error... =/ Since Vista is already on your system, doing a re-format (of OS drive only!!) and re-install of Vista, key code is not necessaey - already on the system. Did you have problems invoking the recovery drive? jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ December 1, 2009

09-19-2008, 08:09 AM	#28 (permalink)
Diablo8247 Registered User Join Date: Aug 2008 Posts: 16 OS: Windows Vista Home	Re: 0xc0000006 error... =/ I used my vista cd and completely reformatted it. I really appreciate what you've done, although my problem wasn't "fixed" I did learn about a bunch of new stuff, which is always good. =) So again, I thank you. If this ever occurs again, I have a Memtest 86+ CD now =)

09-19-2008, 10:41 AM	#29 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: Palm Springs, California / Southern New Jersey Posts: 10,062 OS: Windows 7, Vista Ultimate My System	Re: 0xc0000006 error... =/ Hi. . . Your welcome - and I thank you as well for being so forthcoming with the information that I sought. Since you have now reset the system to OEM (Original Equipment Manufacturer) settings, it may be very likely that Norton is in your system. I would check for anything saying Norton or Symantec and if found, run the removal tool then reset Windows Firewall. Do you have active Internet connection and are Windows Updates installing? Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ December 1, 2009