Beej

I seem to keep getting this error:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6001.18000
Application Timestamp: 47918e5d
Fault Module Name: Explorer.EXE
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 47918e5d
Exception Code: c0000005
Exception Offset: 0001b9ce
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 3081
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

I cant really replicate the problem, but it generally happens when i have the start menu open.

Please help Q_Q

jcgriff2

Hi beej. . .

The code up there that is of most help right now is the c0000005 = 0x00000005 = 0x5 and means that a exception has occurred by a driver that attempted to access memory in an area that it should not have, or the memory address was bad. It most likely is the result of a non-Microsoft program that you installed that is not agreeing with Vista's regiment.

Here are some areas to check:


• The Device Manager -
START | type dev man into the Start Search box | right-click on Deice Manager that appears up top | select Run as Administrator | look for any red/yellow flags - pay specific attention to the video area.

• Problem Reports and Solutions:
START | type wercon.exe into the Start Search box | right-click on wercon.exe that appears up top | select Run as Administrator | view "See Problems to Check'.

• Reliability and Performance Moniter:
START | type perfmon into the Start Search box | right-click on perfmon that appears up top | select Run as Administrator | view both the Performance Moniter and the Reliability Moniter.


The next time this happens, note the exact time, then go into the Event Viewer and look through the various logs at the entries just prior to and at that exact time.

START | type eventvwr into the Start Search box | right-click on eventvwr.exe that appears up top | select Run as Administrator | view the various logs starting with the Administrative logs.

Also, run the Windows Vista System File Checker/Repair utility program.
START | type cmd into the Start Search box | right-click on cmd.exe that appears up top | select Run as Administrator | A command prompt (DOS) screen will appear. Type the following - note there is a space after sfc -
sfc /scannow

Let it run - it may take +/- 10 minutes - possibly longer.

Good luck to you and please let me know how you made out.

Regards. . .

jcgriff2

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Beej

Thank you for the fast reply mate.

I will give this a try when i get home from work.

Beej

Alrighty, i gave this a go but couldnt see any problems with anything except a high speed USB composite device which i updated. Soon after explorer.exe crashed again so i dont think that was the issue.

I ran wercon.exe and saw that there was a problem caused by 'NVIDIA nForce PCI System Management'. Which was my old motherboards drivers. Exact problem: This problem was caused by a compatibility issue between this version of Windows and NVIDIA nForce PCI System Management.

This seems like it could be the problem but im not sure how to uninstall old mobo drivers. There is an option to uninstall all NVIDIA drivers, but i would assume that would include my graphics card drivers which is also an NVIDIA product.

I ran perfmon but found that the only failures (Hardware, Windows, Application or Misc) were the explorer.exe failures, eg:
I could find the explorer.exe crashes in eventvwr.exe but they didnt seem to follow any sort of pattern. It just crashes randomly.

After running sfc /scannow i looked at the CBS report file and it seems (from what i could tell, which isnt a whole lot ) that there is a problem with Microsoft speech engines or something along those lines, i can upload the CBS report file if that would be more help.

It would seem to me, that i need to uninstall my old motherboard drivers (Nforce 630i) and possibly reinstall my new motherboard drivers (Intel DP35DP)

Thanks in advance, Beej.

Beej

Bump, anyone know how i can get rid of my old nforce drivers as i think that may be the problem.

I would assume it would be done through devman, but i cant find the nforce drivers in there :(

Below is a screenshot of what i can see in there.

Beej

Bump.

jcgriff2

There is one other thing to try if you would like - force a 0xe2 BSOD and produce a kernel dump -

http://support.microsoft.com/kb/944564/en-us

It must be a kernel dump, though - which will be +/- 250mb in size. You will need to change your system crash settings from mini-dump to kernel dump.

I would then dbug it to see what, if anything I can find.

Let me know. . .

JC

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KevinP6

Recently after upgrading my RAM from 1Gig to 2Gig (and my system recognizes the 2 gig) I now keep getting Explorer crashes.

It tell me this program keeps hanging:

svchost.exe:AudioClientRpc

I've never had a problem with this program before and the drivers and the most up to date.

I've run registry cleaners, defragged the driver, virus cleaners and nothing has cleared this up.

Running Vista Basic 32bit and Toshiba Satellite laptop is 2 years old.

Thanks for your help

kurtisedgar

here m8 dont worry it happens to my brand new sony its
a common problem

jcgriff2

Sorry, but I disagree that Windows Explorer is a "common problem". It may appear as such out on the NET during Google searches, but there is usually a good reason for a system crash, app crash or app hang. I rarely experience Explorer crashing and when it does, I can usually pinpoint it by using various utility tools found within Vista. There is one system here over 1 year old that has never had an Explorer crash to my knowledge.

I would suggest that you 1st look at anti-virus and 3rd party firewalls, especially if ntdll.dll is mentioned as the driver involved or if you notice an error/exception code of 0xc0000005. Also at the top of my list - Windows Updates and your system manufacturer driver updates - are they all installed? The tools that I mention within Vista that may be of help:

» Problem Reports and Solutions -
START | type wercon.exe into the Start Search box - hit enter | view "See Problems to Check" first, then the other selections on the top left of the screen.

» Reliability Monitor -
START | type perfmon /rel into the Start Search box and hit enter. View the Reliability Monitor looking at the red X's and the information below.

» Event Viewer -
START | type eventvwr.msc into the Start Search box and hit enter | view the various logs starting with the Administrative logs - looking for the date/time of an Explorer app crash.

» Device Manager -
START | type devmgmt.msc into the Start Search box and hit enter | click on View - enable hidden devices | Look for red/yellow flags

» Vista System Health Report -
START | type perfmon /report into the Start Search box and hit enter. View the output looking for errors that would appear on the 1st page.

I would also suggest running SFC - the System File Checker/ Repair utility -
START | type cmd.exe into the start search box | right-click on cmd.exe | select run as Administrator | the black command prompt ("DOS") screen will appear | type sfc /scannow - hit enter. Re-boot upon completion so that "files in use" can be repaired.

And to reiterate - Windows Updates - are you updated with Vista SP1?

Regards. . .

jcgriff2

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