Hand Off from Security to Vista

atcgman · 06-29-2008, 10:47 AM

Hi,
Thought i had a malware issue but apparently it was not the case (see
prior posts). The prior scans are attached as well as a Belarc.

Currently using Trend Mircro for protection, all the windows updates have
been completed. omplied with all the steps Reid had asked for in current help session.

What prompted this plea was a general slowness of the system while online. Not sure if this is the trend micro protecting me or what but
some websites just take forever to load if at all. one of them has been
Yahoo where i had to go directly to mail.yahoo to sign on becuase yahoo
wouldnt load from the main page

Also my email (at yahoo) is working on its own , i think as i got
six failure to deliver messages when in fact i havent sent mail out via
group method. there have been two occurences of this in the past
months since acquiring new hard drives.

Windows sometimes gets transparent after restore from a minimized window. Normally if i reminimize then restore it goes away. With in the
past 2 months there has been a small box of print from a visited web site
left on the screen.

Yahoo IM will not take my preferences on appearence it allows me to save them but for some reason it never does.

Apparently i lost the extra.txt file . will scan again and post it asap

thank you

atcgman · 06-29-2008, 10:53 AM

guess you can access those files from previos thread?

atcgman · 07-04-2008, 11:40 AM

bump bump

**jcgriff2** · 07-04-2008, 12:13 PM

Look in c:\deckard folder for the extra.txt file.

Has your system been declared 100% by Ried of our security center?

Also, I have asked that the Belarc attachment be removed as it contains sensative product key code information. I have already downloaded it for my use to hopefully help in this matter.

Regards. . .

jcgriff2

.

**jcgriff2** · 07-04-2008, 12:22 PM

Hi. . .

Do you have the Windows Firewall enabled - It appears that the Trend Micro firewall is enabled. If so, diable the Trend Micro firewall foe now and re-test.

Also try booting into SAFEMODE w/Networking - run you Internet for a while - is is stil as slow? WHat about the rest of the system?

JC

atcgman · 07-04-2008, 06:45 PM

Thank you for removing the Belarc.

yes reid called it 100% clean

what tests do you want run after turning trend micro off
and does that include the windows fire wall as well?

will try in safe mode for now

**jcgriff2** · 07-04-2008, 08:20 PM

When in SAFEMODE, log on to the admin account (the one named Administrator) - and just press enter - don't enter a password. If you set a password for this account as well and don't know it. . . well let me know how you make out.

Regards. . .

jcgriff

atcgman · 07-09-2008, 05:33 PM

Sorry i dodnt get an email note you had replied

tried safe mode and wesite pics are very quick to open ,
as opposed to normal mode it acts like dial up internet

tweak my trnd micro?

g

**jcgriff2** · 07-10-2008, 08:04 AM

Hi. . .

I have looked through the Belarc, HJT and dss files and although I looked quite a few programs up, I don't see anything really out of the ordinary at this time - but you do have several heavy resource programs firing at boot-up like Office 2007, Trend Micro, Bluetooth stack (usually +/- 5 programs), iTunes, Quickcam10 among many others. The fact that running in SAFEMODE is so much faster tells me that we should go through the start-up list and see what can be taken out. So, there are a few things I wanted to ask you and to get from you.

First, please tell me about your installed RAM. Belarc shows it as:

2550 Megabytes Installed Memory
Slot 'DIMM_A' has 512 MB (serial number
00007161)
Slot 'DIMM_B' has 2048 MB

Did your system come configured like this?

Please run a dxdiag report and save as a text file -
START | type dxdiag.exe into the start search box | right-click on dxdiag.exe uptop | select run as admin - then save as a text file.

Also - 2 others -
Please click on the SysInternals Suite below my signature line and download the zip file. SysInternals is a wholly owned subsidiary of Microsoft - since 2006. The download comes from Microsoft TechNet.

Unzip it and copy the autoruns.exe file out to your desktop or the folder of your choice. Then right-click on the icon and select Run as Administrator. The AutoRuns viewer will appear and will take about 10 - 20 seconds to load. When the bottom-left of the viewer indicates "Ready", click on File then save - and save it as an AutoRuns data file - ARN format. You'll see it.

Also, please run msinfo32 and save it as an NFO file - START | type msinfo32.exe into the start search box | right-click on msinfo32.exe above | Run as Administrator | the msinfo32 viewer will appear | save it as an NFO file.

Please zip these 3 files up and attach to your next post.

Regards. . .

jcgriff2

.

atcgman · 07-10-2008, 07:49 PM

RC,

The computer came with 512mb of memory, I added the rest , did
i do it backwards?

Please find attached reports .. ty

g

**jcgriff2** · 07-11-2008, 06:57 AM

Hi. . .

I have asked someone from our Hardware Forum to look in on the memory issue - if there is one. When was the additional RAM installed? Was this an XP--> Vista upgrade?

I did see in the reports that all Windows updates are in as of June 2008, although you are not running Vista SP1. I am unsure why this is. Has SP1 ever presented itself to you via Windows Updates? Have you ever tried to install SP1 outside of Windows Updates?

Your Intel Core 2 Duo T5600 2.5gb RAM system should not be experiencing this slowness, so before proceeding from the software side, I'd like to get an opinion from Hardware.

Regards. . .

jcgriff2

.

atcgman · 07-11-2008, 08:23 AM

The memory upgrade was done cocncurently with the visat upgrade.

I had to reinstall a HD from dell warranty becuase of some unknown
problem, see prior posts here . not only the xps but my inspiron had
the same problem and required a new hard drive

not sure about the vista update presenting itself. not to my knowledge

glenn

atcgman · 07-11-2008, 05:15 PM

JC,

went to MSN for the Vista SP1, started to dl it but stopped when it
said 5.51 hrs to dl and not sure if you wanted nme too.

sont believe it ever presented itself via the auto updater function

g

**jcgriff2** · 07-11-2008, 10:11 PM

Hi. . .

No, please hold off on Vista SP1. I was simply asking about it.

From the info that I have, all of your windows updates are in as of June 2008. There can be valid reasons as to why SP1 is not yet in your system - some have to do with conflicts that would occur between drivers in your system and SP1. Microsoft is aware of this as well as the various 3rd parties involved. One system here was just updated with SP1 in late June, and another is still waiting.

I would like for you to run a memory test - memtest86+, found HERE. Also, I would like for you to run a hard drive defrag using Auslogics, found HERE, as well as a hard drive diagnostic test for your Dell system. Do you have such a test available to you or do you need for me to locate it for your Dell system?

Regards. . .

jcgriff2

.

atcgman · 07-12-2008, 11:12 AM

I could not find anything called like that on my system. So please
find one for me

atcgman · 07-12-2008, 12:10 PM

tried running mem test fm cd twice;
first result was a windows boot error screen just like i got prior to the HD replacement

second windows came up and test didnt run

i burnt the cd as per the red me text by making it an image,

i do not have a floppy drive

if there are other options at that memtest site pleae explain as
I am getting into unfamilar territory

ty
g

**jcgriff2** · 07-12-2008, 11:46 PM

Quote:

Originally Posted by atcgman

JC,
went to MSN for the Vista SP1, started to dl it but stopped when it
said 5.51 hrs to dl and not sure if you wanted nme too.
sont believe it ever presented itself via the auto updater function
g

Just to let you know, for whatever reason, the Microsoft download page allows selection of the type of Internet connection that you have to provide a time estimate. I have typically seen a file the size of Vista SP1 (>400mb) download in about 20-30 minutes.

Quote:

Originally Posted by atcgman

tried running mem test fm cd twice;
first result was a windows boot error screen just like i got prior to the HD replacement

second windows came up and test didnt run

i burnt the cd as per the red me text by making it an image,

i do not have a floppy drive

if there are other options at that memtest site pleae explain as
I am getting into unfamilar territory

ty
g

Please burn another memtest CD, following THESE INSTRUCTIONS as provided to another user by eneles, a Moderator of the Hardware forum.

Thanks. . .

jcgriff2

.

atcgman · 07-14-2008, 08:29 PM

help. The laptop is fubar. Stuck in loop will not reboot
ran windows mem test tool twice no errors then windows
resumed. Loop started here then screen went black

Have only iPhone tonight.

Btw only have 2 gb of ram. The 512 was removed
to insert the upgrade. The 2gb was recognized at upgrade
how did it change?

atcgman · 07-14-2008, 10:07 PM

tren micro gone off the deep end, keep getting server busy error
which i believe it is generating

**jcgriff2** · 07-14-2008, 11:45 PM

Hi. . .

It sounds like you were able to boot-up (?). If so, try and boot into SAFEMODE (hit F8 at boot-up repeatedly) and un-install Trend Micro. Then perform a chkdsk /r via Run/cmd. Then re-boot so it can run.

You need to perform the memtest86+ - it is much more comprehensive than Vista Memory Diagnostics. You said "first result was a windows boot error screen just like i got prior to the HD replacement" - what was the boot error? Have you changed the BIOS setting to allow DVD/CD to go first, before the hard drive?

I'd like to get your Event Viewer logs, as they may hold a clue. There should be >50 of them. They are located in c:\windows\system32\winevt\logs - and you will have to copy them out prior to zipping them up. The zip file will most likely be >4mb, so you will need to send via email. Please see my PM.

Regards.. .

jcgriff2

.

06-29-2008, 10:53 AM	#2 (permalink)
atcgman Registered User Join Date: Sep 2006 Posts: 98 OS: windows vista	Re: Hand Off from Security to Vista guess you can access those files from previos thread?

07-04-2008, 11:40 AM	#3 (permalink)
atcgman Registered User Join Date: Sep 2006 Posts: 98 OS: windows vista	Re: Hand Off from Security to Vista bump bump

07-04-2008, 12:13 PM	#4 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,123 OS: Windows 7, Vista Ultimate My System	Re: Hand Off from Security to Vista Look in c:\deckard folder for the extra.txt file. Has your system been declared 100% by Ried of our security center? Also, I have asked that the Belarc attachment be removed as it contains sensative product key code information. I have already downloaded it for my use to hopefully help in this matter. Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! ! Last edited by jcgriff2; 07-04-2008 at 12:19 PM.

07-04-2008, 12:22 PM	#5 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,123 OS: Windows 7, Vista Ultimate My System	Re: Hand Off from Security to Vista Hi. . . Do you have the Windows Firewall enabled - It appears that the Trend Micro firewall is enabled. If so, diable the Trend Micro firewall foe now and re-test. Also try booting into SAFEMODE w/Networking - run you Internet for a while - is is stil as slow? WHat about the rest of the system? JC __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! ! Last edited by jcgriff2; 07-04-2008 at 12:24 PM.

07-04-2008, 06:45 PM	#6 (permalink)
atcgman Registered User Join Date: Sep 2006 Posts: 98 OS: windows vista	Re: Hand Off from Security to Vista Thank you for removing the Belarc. yes reid called it 100% clean what tests do you want run after turning trend micro off and does that include the windows fire wall as well? will try in safe mode for now

07-04-2008, 08:20 PM	#7 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,123 OS: Windows 7, Vista Ultimate My System	Re: Hand Off from Security to Vista When in SAFEMODE, log on to the admin account (the one named Administrator) - and just press enter - don't enter a password. If you set a password for this account as well and don't know it. . . well let me know how you make out. Regards. . . jcgriff __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

07-09-2008, 05:33 PM	#8 (permalink)
atcgman Registered User Join Date: Sep 2006 Posts: 98 OS: windows vista	Re: Hand Off from Security to Vista Sorry i dodnt get an email note you had replied tried safe mode and wesite pics are very quick to open , as opposed to normal mode it acts like dial up internet tweak my trnd micro? g

07-10-2008, 08:04 AM	#9 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,123 OS: Windows 7, Vista Ultimate My System	Re: Hand Off from Security to Vista Hi. . . I have looked through the Belarc, HJT and dss files and although I looked quite a few programs up, I don't see anything really out of the ordinary at this time - but you do have several heavy resource programs firing at boot-up like Office 2007, Trend Micro, Bluetooth stack (usually +/- 5 programs), iTunes, Quickcam10 among many others. The fact that running in SAFEMODE is so much faster tells me that we should go through the start-up list and see what can be taken out. So, there are a few things I wanted to ask you and to get from you. First, please tell me about your installed RAM. Belarc shows it as: 2550 Megabytes Installed Memory Slot 'DIMM_A' has 512 MB (serial number 00007161) Slot 'DIMM_B' has 2048 MB Did your system come configured like this? Please run a dxdiag report and save as a text file - START \| type dxdiag.exe into the start search box \| right-click on dxdiag.exe uptop \| select run as admin - then save as a text file. Also - 2 others - Please click on the SysInternals Suite below my signature line and download the zip file. SysInternals is a wholly owned subsidiary of Microsoft - since 2006. The download comes from Microsoft TechNet. Unzip it and copy the autoruns.exe file out to your desktop or the folder of your choice. Then right-click on the icon and select Run as Administrator. The AutoRuns viewer will appear and will take about 10 - 20 seconds to load. When the bottom-left of the viewer indicates "Ready", click on File then save - and save it as an AutoRuns data file - ARN format. You'll see it. Also, please run msinfo32 and save it as an NFO file - START \| type msinfo32.exe into the start search box \| right-click on msinfo32.exe above \| Run as Administrator \| the msinfo32 viewer will appear \| save it as an NFO file. Please zip these 3 files up and attach to your next post. Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

07-11-2008, 06:57 AM	#11 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,123 OS: Windows 7, Vista Ultimate My System	Re: Hand Off from Security to Vista Hi. . . I have asked someone from our Hardware Forum to look in on the memory issue - if there is one. When was the additional RAM installed? Was this an XP--> Vista upgrade? I did see in the reports that all Windows updates are in as of June 2008, although you are not running Vista SP1. I am unsure why this is. Has SP1 ever presented itself to you via Windows Updates? Have you ever tried to install SP1 outside of Windows Updates? Your Intel Core 2 Duo T5600 2.5gb RAM system should not be experiencing this slowness, so before proceeding from the software side, I'd like to get an opinion from Hardware. Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! ! Last edited by jcgriff2; 07-11-2008 at 07:02 AM.

07-11-2008, 08:23 AM	#12 (permalink)
atcgman Registered User Join Date: Sep 2006 Posts: 98 OS: windows vista	Re: Hand Off from Security to Vista The memory upgrade was done cocncurently with the visat upgrade. I had to reinstall a HD from dell warranty becuase of some unknown problem, see prior posts here . not only the xps but my inspiron had the same problem and required a new hard drive not sure about the vista update presenting itself. not to my knowledge glenn

07-11-2008, 05:15 PM	#13 (permalink)
atcgman Registered User Join Date: Sep 2006 Posts: 98 OS: windows vista	Re: Hand Off from Security to Vista JC, went to MSN for the Vista SP1, started to dl it but stopped when it said 5.51 hrs to dl and not sure if you wanted nme too. sont believe it ever presented itself via the auto updater function g

07-11-2008, 10:11 PM	#14 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,123 OS: Windows 7, Vista Ultimate My System	Re: Hand Off from Security to Vista Hi. . . No, please hold off on Vista SP1. I was simply asking about it. From the info that I have, all of your windows updates are in as of June 2008. There can be valid reasons as to why SP1 is not yet in your system - some have to do with conflicts that would occur between drivers in your system and SP1. Microsoft is aware of this as well as the various 3rd parties involved. One system here was just updated with SP1 in late June, and another is still waiting. I would like for you to run a memory test - memtest86+, found HERE. Also, I would like for you to run a hard drive defrag using Auslogics, found HERE, as well as a hard drive diagnostic test for your Dell system. Do you have such a test available to you or do you need for me to locate it for your Dell system? Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

07-12-2008, 11:12 AM	#15 (permalink)
atcgman Registered User Join Date: Sep 2006 Posts: 98 OS: windows vista	Re: Hand Off from Security to Vista I could not find anything called like that on my system. So please find one for me

07-12-2008, 12:10 PM	#16 (permalink)
atcgman Registered User Join Date: Sep 2006 Posts: 98 OS: windows vista	Re: Hand Off from Security to Vista tried running mem test fm cd twice; first result was a windows boot error screen just like i got prior to the HD replacement second windows came up and test didnt run i burnt the cd as per the red me text by making it an image, i do not have a floppy drive if there are other options at that memtest site pleae explain as I am getting into unfamilar territory ty g

07-14-2008, 08:29 PM	#18 (permalink)
atcgman Registered User Join Date: Sep 2006 Posts: 98 OS: windows vista	Re: Hand Off from Security to Vista help. The laptop is fubar. Stuck in loop will not reboot ran windows mem test tool twice no errors then windows resumed. Loop started here then screen went black Have only iPhone tonight. Btw only have 2 gb of ram. The 512 was removed to insert the upgrade. The 2gb was recognized at upgrade how did it change?

07-14-2008, 10:07 PM	#19 (permalink)
atcgman Registered User Join Date: Sep 2006 Posts: 98 OS: windows vista	Re: Hand Off from Security to Vista tren micro gone off the deep end, keep getting server busy error which i believe it is generating

07-14-2008, 11:45 PM	#20 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,123 OS: Windows 7, Vista Ultimate My System	Re: Hand Off from Security to Vista Hi. . . It sounds like you were able to boot-up (?). If so, try and boot into SAFEMODE (hit F8 at boot-up repeatedly) and un-install Trend Micro. Then perform a chkdsk /r via Run/cmd. Then re-boot so it can run. You need to perform the memtest86+ - it is much more comprehensive than Vista Memory Diagnostics. You said "first result was a windows boot error screen just like i got prior to the HD replacement" - what was the boot error? Have you changed the BIOS setting to allow DVD/CD to go first, before the hard drive? I'd like to get your Event Viewer logs, as they may hold a clue. There should be >50 of them. They are located in c:\windows\system32\winevt\logs - and you will have to copy them out prior to zipping them up. The zip file will most likely be >4mb, so you will need to send via email. Please see my PM. Regards.. . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !