explorer.exe freezing frequently.

joeleh · 05-19-2008, 10:30 AM

Hello,

Firstly I'd like to apologise if this isn't in the correct forum, I believe that vista problems is most probably the most logical option for my problem.

My explorer.exe often freezes and sometimes disappears, normally when it freezes I click it repeatedly for the restart box to appear and that normally does the trick, but I would like to have to no do this all the time. I will follow on after stating my problem with all the information about my laptop that you require. I have a touch pad on my laptop which enables me to "Quickplay" a DVD with all the play/pause/stop buttons and it also has volume control options. I have found that the majority of the time that it is when I have changed the volume that the explorer.exe freezes, but it hasn't been like this from the beginning, so I do no believe that this is the real reason behind the problem.

Here is all the information I suspect would help you in identifying my problem.

Manufacturer: Hwelett-Packard
Model: HP Pavillion dv6799ee Notebook PC
Processor: Intel Core 2 Duo CPU T9300 @ 2.50GHz
Memory (RAM): 2.00GB
System type: 32-bit Operating System
OS: Vista SP1

I have had the laptop for around 3-4 months.

hope this helps! thanks

bdesmondMVP · 05-19-2008, 04:07 PM

Have you updated the drivers?

When you say explorer freezes, does that mean you can bring up task manager via ctrl+alt+del?

If so, bring up Task manager, goto processes, right click explorer and hit the Create Dump File option. Zip up the dump it creates and send it over.

joeleh · 05-20-2008, 03:18 PM

Hey,

I created the dump and zipped it up, but its still at a hefty 78.6 MB.

Could you recommend somewhere I could upload it for you?

joeleh · 06-06-2008, 06:07 AM

I'd like to bump this thread as the error still occurs.

05-19-2008, 10:30 AM	#1 (permalink)
joeleh Registered User Join Date: May 2008 Posts: 3 OS: Vista SP1	explorer.exe freezing frequently. Hello, Firstly I'd like to apologise if this isn't in the correct forum, I believe that vista problems is most probably the most logical option for my problem. My explorer.exe often freezes and sometimes disappears, normally when it freezes I click it repeatedly for the restart box to appear and that normally does the trick, but I would like to have to no do this all the time. I will follow on after stating my problem with all the information about my laptop that you require. I have a touch pad on my laptop which enables me to "Quickplay" a DVD with all the play/pause/stop buttons and it also has volume control options. I have found that the majority of the time that it is when I have changed the volume that the explorer.exe freezes, but it hasn't been like this from the beginning, so I do no believe that this is the real reason behind the problem. Here is all the information I suspect would help you in identifying my problem. Manufacturer: Hwelett-Packard Model: HP Pavillion dv6799ee Notebook PC Processor: Intel Core 2 Duo CPU T9300 @ 2.50GHz Memory (RAM): 2.00GB System type: 32-bit Operating System OS: Vista SP1 I have had the laptop for around 3-4 months. hope this helps! thanks

05-19-2008, 04:07 PM	#2 (permalink)
bdesmondMVP Registered User Join Date: May 2008 Location: Chicago Posts: 123 OS: 2003SP2x86	Re: explorer.exe freezing frequently. Have you updated the drivers? When you say explorer freezes, does that mean you can bring up task manager via ctrl+alt+del? If so, bring up Task manager, goto processes, right click explorer and hit the Create Dump File option. Zip up the dump it creates and send it over. __________________ Thanks, Brian Desmond Windows Server MVP

05-20-2008, 03:18 PM	#3 (permalink)
joeleh Registered User Join Date: May 2008 Posts: 3 OS: Vista SP1	Re: explorer.exe freezing frequently. Hey, I created the dump and zipped it up, but its still at a hefty 78.6 MB. Could you recommend somewhere I could upload it for you?

06-06-2008, 06:07 AM	#4 (permalink)
joeleh Registered User Join Date: May 2008 Posts: 3 OS: Vista SP1	Re: explorer.exe freezing frequently. I'd like to bump this thread as the error still occurs.