about computer virus

mahejibin · 05-18-2008, 11:49 PM

hi, Currently I'm using Visita on my laptop.Somehow it is infected with virus and now it is not loading any software and antivirus program .as soon as setup programms starts loading computer restarts automatically.can this problem be sortedout or I have to format my laptop

truthseeker · 05-19-2008, 03:59 AM

Quote:

Originally Posted by mahejibin

hi, Currently I'm using Visita on my laptop.Somehow it is infected with virus and now it is not loading any software and antivirus program .as soon as setup programms starts loading computer restarts automatically.can this problem be sortedout or I have to format my laptop

How do you know it's a virus if your antivirus wont load to tell you its a virus?

**Dunedin** · 05-19-2008, 09:18 AM

Hello mahejibin

1. Turn off automatic rebooting and you will get a Blue screen with an error message which will help identify the problem.
Restart the machine and tap F8 repeatedly right after the manufacturer's startup screen appears, exactly as if you were booting into Safe Mode. If done properly, you will see the "Advanced Boot Options" menu. Select "Disable Automatic Restart on System Failure" and hit enter.
Please post the error message

2. Can you boot into Safe Mode and do a System Restore?

3. If you cannot do that
Restart your system
When the system first boots, type F8 to bring up the boot menu
Select the Safe Mode with Command Prompt option
Log-on to an account with administrator rights
At the command prompt type

c:\windows\system32\restore\rstrui.exe

This should open System Restore.
Restore to before the problem started

05-18-2008, 11:49 PM	#1 (permalink)
mahejibin Registered User Join Date: May 2008 Posts: 1 OS: XP	about computer virus hi, Currently I'm using Visita on my laptop.Somehow it is infected with virus and now it is not loading any software and antivirus program .as soon as setup programms starts loading computer restarts automatically.can this problem be sortedout or I have to format my laptop Last edited by mahejibin; 05-18-2008 at 11:50 PM.

05-19-2008, 09:18 AM	#3 (permalink)
Dunedin Mentor Join Date: Jul 2007 Location: Over the Forth from Edinburgh, Scotland Posts: 3,543 OS: WinXP Pro/Windows7 RTM Ultimate	Re: about computer virus Hello mahejibin 1. Turn off automatic rebooting and you will get a Blue screen with an error message which will help identify the problem. Restart the machine and tap F8 repeatedly right after the manufacturer's startup screen appears, exactly as if you were booting into Safe Mode. If done properly, you will see the "Advanced Boot Options" menu. Select "Disable Automatic Restart on System Failure" and hit enter. Please post the error message 2. Can you boot into Safe Mode and do a System Restore? 3. If you cannot do that Restart your system When the system first boots, type F8 to bring up the boot menu Select the Safe Mode with Command Prompt option Log-on to an account with administrator rights At the command prompt type c:\windows\system32\restore\rstrui.exe This should open System Restore. Restore to before the problem started __________________