Mr. Phoenix

Hey Guy's im Mr. Phoenix....im having some trouble with my computer....looking for some help....im running windows vista ultimate 32bit....im trying to install updates....but everytime i try i get a bluescreen for memory dumping....there were originally 2 .dll files missing but registry booster fixed it...and the computer is running better....but still cant update....any suggestions? appreciate any input on this, thanks.

jcgriff2

Good Morning Mr. Phoenix. . .

Welcome to the Tech Support Forum - Vista Support!

First a question - did the Blue Screens of Death (BSOD) occur before or after the use of the registry booster - or both?

As you may know, each Blue Screen of Death (BSOD) leaves a memory dump behind. Please get them and send them to me and I will take a look at them to see if a probable cause can be determined.

The memory dump files should be located in c:\windows\minidump\ - the dump files will be named similar to "Mini042008-01.dmp". Get them all - regardless of the number.

Two other items that I would like are: (1) A Belarc Advisor report saved in "mht" format (Top right of Internet Explorer screen; Page; Saved as; save as mht), as a web page (html), as a Word document or as a PDF. You can download Belarc HERE; (2) A DXDiag report - START | type dxdiag into the Start Search box | right-click on dxdiag.exe | select Run as Administrator | respond to User Access Control prompt. Then save this report as a text file.

Then zip them all up and send to me via email. I'll send you a PM with the address. *** IMPORTANT - please be sure to place your screen name in the subject area and a link to this thread in the body of the email.

Please be patient - I have several other cases to process. Should you have any questions, please POST again or send me a PM.

Regards. . .

jcgriff2

ineedhelppp

you're the best, jcgriff

Mr. Phoenix

im working on getting all of this together for you and as soon as it is gathered i will send it to you

EDIT: the bluescreens were happening before and after the registrybooster.

jcgriff2

Hi. . .

So I assume that you thought the registry booster would stop the BSODs?

Did the BSODs intensify after the use of the registry booster?

Did you perform a system restore or change anything in the system after the registry booster was installed? (I need to know if the files I will find in the memory dumps PRIOR to the introduction of the registry booster are still in your system now - that the reports will contain).

Please take your time with the info for me - I am not out of stock on memory dumps and related reports just yet. I probably won't get to yours until tomorrow evening or Tuesday.

Regards. . .

jcgriff2



@ineedhelppp - THANK YOU ! !

.

Mr. Phoenix

no they did not intensify, i only get them when trying to install updates....and its been happening since i got vista on it....so i figured a system restore would really do anything....

jcgriff2

Hi. . .

Are you speaking of Windows Updates? What about installed software updates or hardware driver updates?

Are these the primary cause of the BSODs - every time one installs you get a BSOD?

What was the purpose for the registry booster? What was it supposed to do for you - is it a registry cleaner?


Regards. . .

jcgriff2

Mr. Phoenix

i've already installed a few windows updates...but for some reason when i try to install the three i have waiting to be installed, it bluescreens me, and it does it for nothing else, but besides that, the purpose of the registry booster was after i got the first bluescreen, after i logged into windows again, there were two .dll files missing from the registry....now the registrybooster has that fixed....but im still getting bluescreened...any input on this would be great about now...

Mr. Phoenix

hey, just posting to let you know i solved the problem, I installed the updates in safe mode and it worked perfect. thanks for the help anyway!

Sincerely,

My. Phoenix.

jcgriff2

Great news..