USAFPhoenix

Hey all. I had a recent round of Windows updates for Vista and one of them apparently killed my mouse. I have a generic Logitech wireless mouse and keyboard. The keyboard continued to work just fine, but not the mouse. Vista recognizes the mouse as a "HID-compliant mouse". My guess is that something happens to the drivers after one of the updates.

Anyway, I used System Restore to return my computer to the period just before installing the updates and the mouse worked again.

Here is a list of the 11 updates--I presume one of them is the cause:

1) Cumulative Security Update for Internet Explorer 7 in Windows Vista (KB947864)
2) Security Update for ActiveX Killbits for Windows Vista (KB948881)
3) Security Update for Windows Vista (KB941693)
4) Security Update for Windows Vista (KB945553)
5) Security Update for Windows Vista (KB948590)
6) Update for Windows Vista (KB938371)
7) Windows Malicious Software Removal Tool - April 2008 (KB890830)
8) Update for Windows Mail Junk E-mail Filter [April 2008] (KB905866)
9) Security Update for Microsoft Office Visio 2007 (KB947590)
10) Update for Microsoft Office Outlook 2007 Junk Email Filter (KB949037)
11) Update for the 2007 Microsoft Office System (KB946691)


Obviously, my next step would be to install each update individually and try to identify the potential cause, but before doing that I thought I'd come here and see if anyone has heard about this sort of thing happening before and how to work around it. Thanks in advance.

USAFPhoenix

Bump to the top.

USAFPhoenix

UPDATE:

Through process of trial and error I have discovered which update has caused the conflict with the mouse/mouse driver. It is the following:

Update for Windows Vista (KB938371)

Download size: 4.9 MB

You may need to restart your computer for this update to take effect.

Update type: Important

Install this update to enable future updates to install successfully on all editions of Windows Vista. This update may be required before selected future updates can be installed. After you install this item, you may have to restart your computer. Once you have installed this item, it cannot be removed.

More information:
http://support.microsoft.com/kb/938371

Help and Support:
http://support.microsoft.com



Any suggestions?

frank200

Microsoft found through beta testing that certain drivers were not compatible with the installation of Vista SP1. Update for Windows Vista (KB938371) is one of the prerequisites updates before you can install SP1 through Windows Update. Could be that a setting on that driver was changed in preparation for you being able to install SP1.

http://windowsvistablog.com/blogs/wi...ws-update.aspx

USAFPhoenix

Interesting. So what should I do then? Wait and hope they fix the pre-SP1 updates? Or perhaps get a new mouse?

frank200

reinstall the mouse driver after applying the update.

USAFPhoenix

The problem is that this particular Logitech mouse doesn't use Logitech drivers, but rather native drivers that come with Vista. I'm not sure how to reinstall those. Any idea?

frank200

Under device manager click "mice and other pointing devices". You should be able to reinstall it from there.

USAFPhoenix

Thanks. Will give it a try when I get home from work and let you know if it works or not.

dfm1wcpd

Apparently my computer ran downloaded the updates and installed them this morning. Upon restarting I am locked out of the computer. When trying to get on (as adminstrator) I get "The user profile service failed to log on. User profile cannot be loaded." I can sign on as a user but not as administrator, so I am unable to enter most areas. HELP!

USAFPhoenix

Well, I tried that out, but no dice. When I go to device manager, there isn't even a tab for mice after the update. It's there before the update, but not after. Any suggestions?

frank200

Do you already have Vista SP1 installed? Also did you install the mouse originally or did it come preinstalled?

USAFPhoenix

No, I don't have SP1 installed yet. I cannot install it until I figure out a workaround for this pre-SP1 update that's giving me the trouble. The mouse and keyboard came with the computer and both use Vista native drivers.

frank200

Windows usually detects and installs new hardware upon restart. Is this not happening since your mouse entry was deleted from device manager?

USAFPhoenix

That would be my guess. There isn't even an entry, let along a "topic" for "mice and pointing devices" after reboot upon installing this particular windows update.

frank200

Some of those updates are post SP1 updates and some are pre-SP1. Have you tried rolling back (uninsttalling) that round of updates and then just applying the Update for Windows Vista (KB938371).

USAFPhoenix

Some are post? I don't have SP1 yet though. Any idea which ones I should try uninstalling?

frank200

I am attaching a list of how the updates were presented to me. You should have a similar log at :
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log

Attached Files

ReportingEvents.txt (116.3 KB, 9 views)

frank200

I installed Vista SP1 from the standalone version yesterday so on 4/9 you may see updates that were installed peviously also. Evidently they had to be installed again after SP1. If you have a high speed internet connection you could also do that and forget this bad experience.

USAFPhoenix

Thanks for the help, Frank. I'll check this out and see if it works.