My Vista doesn't start!!!

cephyr · 03-31-2008, 04:59 AM

As the title says.
i got a new computer yesterday, and at first it worked perfectly...

but.
i had to do an automatic update, and then restarted the computer, now it refuses to run.

at first it stopped before i could log in with a text saying "Installing updates" or something like that, i let it run over night but it dident help.
after about 10 restarts it finaly passed that screen and went forward allowing me to log in.

now it stops right after i've logged in on the "Welcome" screen.

it works if i start it in "Safe Mode" but other thm that it doesnt work at all.
*edit*

oh yeah, i use a XPS gaming computer, and run Vista Ultimate on it.

**jcgriff2** · 03-31-2008, 09:55 AM

Hi cephyr. . .

Welcome to the Tech Support Forum - Vista Support!

It is possible that one of the 60 or so Windows Vista Updates that "flew" into your computer did not successfully install or resulted in "friction" with updates that would have come in from the PCs manufacturer. Also, it may be related to Vista Service Pack 1 (SP1) if your PC was eligible for such.

There are two reports that I would like to see for detailed system information. (1) A Belarc Advisor report saved in "mht" format (Top right of IE7 screen; Page; Saved as; save as mht). You can download Belarc HERE; (2) A DXDiag report - START | type dxdiag into the Start Search box | right-click on dxdiag.exe | select Run as Administrator | respond to User Access Control prompt. Then save this report as a text file. Please see my PM that I sent to you for details on where to send the files. My results will then be posted here in this thread.

These can be run in SAFEMODE with Networking. Also - since you just got the computer in the last 24 hours - is there any reason that we can't reset it to the factory default (the way it was when you opened the box and turned it on) if this option is available?

Do you own a full retail copy of Vista Ultimate (did you but it) - or did it come pre-installed on the PC?

Regards. . .

JCGriff2

03-31-2008, 04:59 AM	#1 (permalink)
cephyr Registered User Join Date: Mar 2008 Posts: 1 OS: Windows Vista	My Vista doesn't start!!! As the title says. i got a new computer yesterday, and at first it worked perfectly... but. i had to do an automatic update, and then restarted the computer, now it refuses to run. at first it stopped before i could log in with a text saying "Installing updates" or something like that, i let it run over night but it dident help. after about 10 restarts it finaly passed that screen and went forward allowing me to log in. now it stops right after i've logged in on the "Welcome" screen. it works if i start it in "Safe Mode" but other thm that it doesnt work at all. edit oh yeah, i use a XPS gaming computer, and run Vista Ultimate on it. Last edited by cephyr; 03-31-2008 at 05:05 AM.

03-31-2008, 09:55 AM	#2 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: Palm Springs, California Posts: 9,802 OS: Windows 7, Vista Ultimate My System	Re: My Vista doesn't start!!! Hi cephyr. . . Welcome to the Tech Support Forum - Vista Support! It is possible that one of the 60 or so Windows Vista Updates that "flew" into your computer did not successfully install or resulted in "friction" with updates that would have come in from the PCs manufacturer. Also, it may be related to Vista Service Pack 1 (SP1) if your PC was eligible for such. There are two reports that I would like to see for detailed system information. (1) A Belarc Advisor report saved in "mht" format (Top right of IE7 screen; Page; Saved as; save as mht). You can download Belarc HERE; (2) A DXDiag report - START \| type dxdiag into the Start Search box \| right-click on dxdiag.exe \| select Run as Administrator \| respond to User Access Control prompt. Then save this report as a text file. Please see my PM that I sent to you for details on where to send the files. My results will then be posted here in this thread. These can be run in SAFEMODE with Networking. Also - since you just got the computer in the last 24 hours - is there any reason that we can't reset it to the factory default (the way it was when you opened the box and turned it on) if this option is available? Do you own a full retail copy of Vista Ultimate (did you but it) - or did it come pre-installed on the PC? Regards. . . JCGriff2 __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ October 2009