Natural Wireless Laser Mouse 6000

Sengei · 01-01-2008, 02:18 AM

New Years Greetings!
I have an HP Pavilion dv6000 (March 2007) with Vista.

I just installed the Natural Wireless Laser Mouse 6000...several times in fact!
First time it worked. Then after rebooting, it came up with a message with 3 choices:
- install driver (had already done that)
- don't ask again
- (I forget what this said)
So I said "don't ask again" and that's when the mouse went dead! Argh!
After uninstalling and installing from the disk TWICE, (pressing all the correct buttons on the transmitter and mouse and unconnecting the USB before this)
I finally downloaded the driver from online just in case it was the driver that came on the disc. It is Driver Version 6.20.173.0
Finally got it to work, HOURS LATER! but not on my mouse USB port which is the PS/2 Port that says IRQ 0x0000000C (12)

I had to move the USB connector to another port.
I spent HOURS!!@! trying to install and uninstall this and am coming to the conclusion that VISTA is the problem. Am I right?
I went to all the help features and did all the right things.
Device Manager says this new mouse is there. Says it is working properly.
But then nothing happened until I moved it to another port.
I would like to plug the USB into the normal mouse port. But it probably won't work. Why?
Am seriously considering a Mac for the first time since I started using a computer in 1980s! Thanks for any and all suggestions. Cheers!

dai · 01-01-2008, 07:13 AM

use an adaptor
http://www.clickykeyboards.com/index...id/0/id/179740
http://www.tigerdirect.com/applicati...MP=OTC-BIZRATE

Sengei · 01-01-2008, 08:40 AM

Hi Dai,
No. The mouse comes with appropriate flat adapter that fits into PS/2 Port just fine. I don't need an adapter.
It worked upon initial installation. Next time I turned computer on, I got a message giving me 3 choices:
-Install drivers (obviously couldn't find them)
-Ask Me Again Later
-Don't Ask Me Again

I chose "Don't Ask Again" b/c I had ALREADY installed drivers from disc.
That's when the mouse went dead.
Then I went into diagnostics, menus upon menus...lost in a world of menus and not knowing what to do. One help screen said I had to delete the initial mouse software; so I tried that and then re-installed and got NO MOUSE WHATSOEVER!
Another Help Screen suggested I plug it into a different port. So I REINSTALLED and then plugged it into a different port and it worked.

So now, I turn on the computer this morning and GUESS WHAT? I get the same error message with the three choices. Oh goody. I get to remember what I did wrong again.
Sorry for the dripping sarcasm, but I shouldn't be having this problem. This is a VISTA problem. Yes? Any suggestions?

dai · 01-01-2008, 10:17 AM

in the device manager uninstall all listed usb
shut down the computer
unplug usb plugs
reboot the computer twice
replug in the plugs
check if it's found the mouse and is working

Sengei · 01-01-2008, 10:51 AM

Where In Device Manager, please?
Under Mice and Other Pointing Devices there are two things:
Microsoft PS/2 Port Mouse (Intellipoint)
Microsoft USB Wireless Mouse (Intellipoint)

Then, under Universal Serial BUS Controllers there is a long list, including at the bottom of the list:
USB Root Hub (listed 5 x)

So under which category? Mice or Universal Serial BUS Controllers?
Thanks

dai · 01-01-2008, 11:11 AM

Microsoft USB Wireless Mouse
USB Root Hub (listed 5 x)

~~Monty Python~~ · 01-02-2008, 07:45 AM

Also click "show hidden devices" and uninstall any flagged items in Device Manager at the same time.

The verbal frivolities make the technical details of your problem harder to read & understand.

If you are going to run the mouse as PS/2, it needs to be plugged in as such prior to boot.

Further, this mouse should run as a basic mouse with the standard driver, there is nothing exotic about it. If it is not doing so, there is a very good chance that it is because of something you have done/not done and/or are doing/not doing. So re-invest the sarcastic energy into some self-exploration as the potential benefits are greater and more in your interest.

Sengei · 01-12-2008, 10:18 AM

Hello Monty Python,
Apologies for the sarcasm, but I've lost my patience and am so frustrated. Computers should not be this difficult. I am very disappointed in Vista. So much so, that I have basically moved everything to my desktop (Windows) and am planning on wiping the Vista off and re-installing Windows XP on the laptop. I'll have to do this with my own money as Microsoft has not returned my email to them about helping me replace Vista (as they have done for others who bought laptops - mine came only with Vista and no choice was offered at the time).

Mouse is working (on another port) but error window keeps coming up with aforementioned 3 choices that I dare not click on, so I just cancel out of the window every time.

The final straw came when I was typing in Word and the cursor would suddenly jump to another sentence. Sensitivity? I looked on mouse help screen and lowered everything and it still happened. That's it! I cannot afford this. I'm done with Vista.

Am even considering for the first time in 25 years (yes, I started on computers back in 1980) of buying a MacIntosh! Another Vista user goes over to the dark side.

By the way. If Daj had used full sentences his help would not have been so cryptic. I did not do as he said because of that. Am terrified to erase anything without better explanation. Sorry, but good communication requires clarity.

~~Monty Python~~ · 01-12-2008, 10:23 PM

The frustration is well understood by any and all that have had computer problems and tried to solve them. To a great extent "we" know better than you about how aggravating these things can be. The objective is to solve the problem, and the first step is to clear the mind and the conversation of anything but relevant details. The intent is to really, REALLY fix the problem. To a great extent, I personally believe that I am more interested, more focused, more determined etc... to fix computer problems than the owners/Users themselves. For me it's full-out WAR. It's my passion, and I believe it is shared by most participants/Members here. We really ARE on your side, to a greater extent perhaps than you understand.

dai is one of the most profoundly aware Members on the forum. His abbreviated text is well known, and I have contemplated it's nature for some time.

Know this; those words are PURE GOLD in terms of the expertise and experience behind them. They DO demand a certain amount of effort on the part of the User, but they also "connect the dots" between a difficult situation and a successful conclusion.

You may, if you like, go to the "dark side" as a result of your problems with "Vista", but the bare truth is that Vista is used by millions that do not chuck the entire O/S in reaction to difficulties. And there is no "shining house on the hill" anywhere on the planet; all Operating Systems have problems and you may well jump out of the fat and directly into the fire.

It may give you some sense of perspective if I say the following.

In your situation, I would NOT give up. NOT become so overwhelmed with the difficulties but rather instead I would USE that energy, focused and directed like a laser-beam and aimed squarely at the problem until it was solved. It is a personality characteristic/quality that is shared (I think) by computer enthusiasts. We LIKE these problems. So much so that when we fix all of ours, we go off into cyberspace to look for someone else's problems to solve. It is in our collective nature to do this, and perhaps it is not in yours.

Given that, I would first offer you a choice to either become more like "us" and learn to fix your computer problems. This problem may-well have been fixed already had you simply continued to participate in your own thread, tried to follow suggestions and give information as requested.

Or, alternatively I suppose you could continue on your current course, in which case I suggest perhaps you hire a Tech to fix it for you, as it seems that (as offensive an idea as it is to me) is a better alternative than giving up on your current O/S (anc computer hardware). I'd rather you didn't do this. I like to WIN. I like other people to WIN, and although there are circumstances where "winning" isn't possible, I never accept that for myself, and loath to accept that another person might.

On the outside chance that I have inspired you to continue the battle, uninstall all USB devices in Device Manager after enabling "show hidden devices". There is no risk of harm in doing this. There is nothing being "erased", save the record of what may be a bad, corrupt or incorrect driver. Vista will notice the hardware on reboot, and will reinstall the missing drivers automatically, which is the point.

These forums are continuously monitored by experts, and bad or unnecessarlily risky advice is generally not allowed to go unchallenged. Keeping what I said first in mine, the objective is to WIN. Giving bad advice is a LOSS, and is the opposite of what is being attempted here.

01-01-2008, 02:18 AM	#1 (permalink)
Sengei Registered User Join Date: Dec 2007 Posts: 5 OS: Vista	Natural Wireless Laser Mouse 6000 New Years Greetings! I have an HP Pavilion dv6000 (March 2007) with Vista. I just installed the Natural Wireless Laser Mouse 6000...several times in fact! First time it worked. Then after rebooting, it came up with a message with 3 choices: - install driver (had already done that) - don't ask again - (I forget what this said) So I said "don't ask again" and that's when the mouse went dead! Argh! After uninstalling and installing from the disk TWICE, (pressing all the correct buttons on the transmitter and mouse and unconnecting the USB before this) I finally downloaded the driver from online just in case it was the driver that came on the disc. It is Driver Version 6.20.173.0 Finally got it to work, HOURS LATER! but not on my mouse USB port which is the PS/2 Port that says IRQ 0x0000000C (12) I had to move the USB connector to another port. I spent HOURS!!@! trying to install and uninstall this and am coming to the conclusion that VISTA is the problem. Am I right? I went to all the help features and did all the right things. Device Manager says this new mouse is there. Says it is working properly. But then nothing happened until I moved it to another port. I would like to plug the USB into the normal mouse port. But it probably won't work. Why? Am seriously considering a Mac for the first time since I started using a computer in 1980s! Thanks for any and all suggestions. Cheers!

01-01-2008, 07:13 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 57,932 OS: win 7 32x 64x rtm	Re: Natural Wireless Laser Mouse 6000 use an adaptor http://www.clickykeyboards.com/index...id/0/id/179740 http://www.tigerdirect.com/applicati...MP=OTC-BIZRATE __________________

01-01-2008, 08:40 AM	#3 (permalink)
Sengei Registered User Join Date: Dec 2007 Posts: 5 OS: Vista	Re: Natural Wireless Laser Mouse 6000 Hi Dai, No. The mouse comes with appropriate flat adapter that fits into PS/2 Port just fine. I don't need an adapter. It worked upon initial installation. Next time I turned computer on, I got a message giving me 3 choices: -Install drivers (obviously couldn't find them) -Ask Me Again Later -Don't Ask Me Again I chose "Don't Ask Again" b/c I had ALREADY installed drivers from disc. That's when the mouse went dead. Then I went into diagnostics, menus upon menus...lost in a world of menus and not knowing what to do. One help screen said I had to delete the initial mouse software; so I tried that and then re-installed and got NO MOUSE WHATSOEVER! Another Help Screen suggested I plug it into a different port. So I REINSTALLED and then plugged it into a different port and it worked. So now, I turn on the computer this morning and GUESS WHAT? I get the same error message with the three choices. Oh goody. I get to remember what I did wrong again. Sorry for the dripping sarcasm, but I shouldn't be having this problem. This is a VISTA problem. Yes? Any suggestions?

01-01-2008, 10:17 AM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 57,932 OS: win 7 32x 64x rtm	Re: Natural Wireless Laser Mouse 6000 in the device manager uninstall all listed usb shut down the computer unplug usb plugs reboot the computer twice replug in the plugs check if it's found the mouse and is working __________________

01-01-2008, 10:51 AM	#5 (permalink)
Sengei Registered User Join Date: Dec 2007 Posts: 5 OS: Vista	Re: Natural Wireless Laser Mouse 6000 Where In Device Manager, please? Under Mice and Other Pointing Devices there are two things: Microsoft PS/2 Port Mouse (Intellipoint) Microsoft USB Wireless Mouse (Intellipoint) Then, under Universal Serial BUS Controllers there is a long list, including at the bottom of the list: USB Root Hub (listed 5 x) So under which category? Mice or Universal Serial BUS Controllers? Thanks

01-01-2008, 11:11 AM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 57,932 OS: win 7 32x 64x rtm	Re: Natural Wireless Laser Mouse 6000 Microsoft USB Wireless Mouse USB Root Hub (listed 5 x) __________________

01-02-2008, 07:45 AM	#7 (permalink)
~~Monty Python~~ Troubled Join Date: Nov 2007 Posts: 462 OS: Vista 32-bit Ultimate	Re: Natural Wireless Laser Mouse 6000 Also click "show hidden devices" and uninstall any flagged items in Device Manager at the same time. The verbal frivolities make the technical details of your problem harder to read & understand. If you are going to run the mouse as PS/2, it needs to be plugged in as such prior to boot. Further, this mouse should run as a basic mouse with the standard driver, there is nothing exotic about it. If it is not doing so, there is a very good chance that it is because of something you have done/not done and/or are doing/not doing. So re-invest the sarcastic energy into some self-exploration as the potential benefits are greater and more in your interest.

01-12-2008, 10:18 AM	#8 (permalink)
Sengei Registered User Join Date: Dec 2007 Posts: 5 OS: Vista	Re: Natural Wireless Laser Mouse 6000 Hello Monty Python, Apologies for the sarcasm, but I've lost my patience and am so frustrated. Computers should not be this difficult. I am very disappointed in Vista. So much so, that I have basically moved everything to my desktop (Windows) and am planning on wiping the Vista off and re-installing Windows XP on the laptop. I'll have to do this with my own money as Microsoft has not returned my email to them about helping me replace Vista (as they have done for others who bought laptops - mine came only with Vista and no choice was offered at the time). Mouse is working (on another port) but error window keeps coming up with aforementioned 3 choices that I dare not click on, so I just cancel out of the window every time. The final straw came when I was typing in Word and the cursor would suddenly jump to another sentence. Sensitivity? I looked on mouse help screen and lowered everything and it still happened. That's it! I cannot afford this. I'm done with Vista. Am even considering for the first time in 25 years (yes, I started on computers back in 1980) of buying a MacIntosh! Another Vista user goes over to the dark side. By the way. If Daj had used full sentences his help would not have been so cryptic. I did not do as he said because of that. Am terrified to erase anything without better explanation. Sorry, but good communication requires clarity.

01-12-2008, 10:23 PM	#9 (permalink)
~~Monty Python~~ Troubled Join Date: Nov 2007 Posts: 462 OS: Vista 32-bit Ultimate	Re: Natural Wireless Laser Mouse 6000 The frustration is well understood by any and all that have had computer problems and tried to solve them. To a great extent "we" know better than you about how aggravating these things can be. The objective is to solve the problem, and the first step is to clear the mind and the conversation of anything but relevant details. The intent is to really, REALLY fix the problem. To a great extent, I personally believe that I am more interested, more focused, more determined etc... to fix computer problems than the owners/Users themselves. For me it's full-out WAR. It's my passion, and I believe it is shared by most participants/Members here. We really ARE on your side, to a greater extent perhaps than you understand. dai is one of the most profoundly aware Members on the forum. His abbreviated text is well known, and I have contemplated it's nature for some time. Know this; those words are PURE GOLD in terms of the expertise and experience behind them. They DO demand a certain amount of effort on the part of the User, but they also "connect the dots" between a difficult situation and a successful conclusion. You may, if you like, go to the "dark side" as a result of your problems with "Vista", but the bare truth is that Vista is used by millions that do not chuck the entire O/S in reaction to difficulties. And there is no "shining house on the hill" anywhere on the planet; all Operating Systems have problems and you may well jump out of the fat and directly into the fire. It may give you some sense of perspective if I say the following. In your situation, I would NOT give up. NOT become so overwhelmed with the difficulties but rather instead I would USE that energy, focused and directed like a laser-beam and aimed squarely at the problem until it was solved. It is a personality characteristic/quality that is shared (I think) by computer enthusiasts. We LIKE these problems. So much so that when we fix all of ours, we go off into cyberspace to look for someone else's problems to solve. It is in our collective nature to do this, and perhaps it is not in yours. Given that, I would first offer you a choice to either become more like "us" and learn to fix your computer problems. This problem may-well have been fixed already had you simply continued to participate in your own thread, tried to follow suggestions and give information as requested. Or, alternatively I suppose you could continue on your current course, in which case I suggest perhaps you hire a Tech to fix it for you, as it seems that (as offensive an idea as it is to me) is a better alternative than giving up on your current O/S (anc computer hardware). I'd rather you didn't do this. I like to WIN. I like other people to WIN, and although there are circumstances where "winning" isn't possible, I never accept that for myself, and loath to accept that another person might. On the outside chance that I have inspired you to continue the battle, uninstall all USB devices in Device Manager after enabling "show hidden devices". There is no risk of harm in doing this. There is nothing being "erased", save the record of what may be a bad, corrupt or incorrect driver. Vista will notice the hardware on reboot, and will reinstall the missing drivers automatically, which is the point. These forums are continuously monitored by experts, and bad or unnecessarlily risky advice is generally not allowed to go unchallenged. Keeping what I said first in mine, the objective is to WIN. Giving bad advice is a LOSS, and is the opposite of what is being attempted here.