No sound - vista, wmp, itunes (HELP!)

impneedshelp · 12-21-2007, 12:58 PM

I bought my HP laptop three months ago. When it was first setup, the music/sound played fine. After a while, no sound would play. I called HP and Microsoft support, they made me reformat my entire computer. The sound came back but went away again. I've formated my computer numerous times - same patten. Maybe window updates screwed something up?...

I can't hear sound when I try to play mp3s in any sound device (wmp, itunes, winamp). I can't hear anything when I stream a wmp file from the internet - I see the video, but hear no sound. I can't even play a CD.

I tried a codec package - no luck there.

Any suggestions?
Please help - formating my computer doesn't seem to be the best solution everytime I want to play music.

alt · 12-21-2007, 01:02 PM

First thing I would try is go to HP's site and find your model laptop and download then reinstall the sound card drivers (make sure they are for vista). They might have an update on their site that fixes a possible conflict with a windows update.

impneedshelp · 12-21-2007, 01:13 PM

When I called HP, they made me download all of the current drivers, etc. Didn't work - all of the drivers are up to date. That is when they made me reformat.

alt · 12-21-2007, 01:22 PM

Ah. I have seen this happen in the new HP notebooks more then once. Theres only so much you can do past reinstalling drivers. Hopefully someone else will chime in with an idea. Sorry I couldn't help. That time I ran into this, I told client to return it or install XP. O.o

XP > VISTA

alt · 12-21-2007, 01:24 PM

http://h10025.www1.hp.com/ewfrf/wc/d...roduct=3295734

**nickster_uk** · 12-21-2007, 02:21 PM

It does definitely sound like a driver issue and it's probably something fixable without the need to format and reinstall.

When you look in your Device Management console, do you see any errors/alerts?

- Click Start -> Run -> type:
devmgmt.msc
- Click OK
- Click View -> Show hidden devices
- Scroll through the list and make a note of anything with an exclamation mark or arrow on it and post back your results please

impneedshelp · 12-23-2007, 09:12 AM

There's an exclamation point next to "Conexant 23880 Video Capture (Blackbird NTSC Dual Input)"

drenched · 12-26-2007, 08:21 PM

I think I may have the same or at least a similar problem as you and also need help. I have a HP dv6244 laptop with Vista, and the sound worked fine until recently.

But now, here's my sound problem: the normal windows sounds (i.e. startup, shut down, angry sound when you click something other than "Okay") are fine, and I can hear sound fine streaming from internet browsers & video. BUT whenever I try to play a CD, DVD, or video/mp3 file from my hard drive in any of my players there's no sound. If I try to play a video in window's media player, I get this message "Windows Media Player cannot access the file. The file might be in use, you might not have access to the computer where the file is stored, or your proxy settings might not be correct." and closes. When I try to play an mp3 or video with any other software (media monkey, limewire, VLC, Samsung media studio, jetaudio...) it doesn't give me an error message, but there is no sound either.

I tried the devmgmt.msc thing and there are no exclamation/error icons.

Anybody know what to do?

impneedshelp · 12-27-2007, 10:31 PM

Drenched,
that is the same problem I'm having
no solution yet - please let me know if you get a solution

drenched · 03-12-2008, 08:56 PM

BUMP. Still having this problem. Does anyone know why some sound works and some doesn't on my hp pavillion dv6244 laptop with vista? (scroll up to my previous post to see my problem). Any help greatly appreciated. Thanks.

~d

**bhahar84** · 03-14-2008, 07:55 AM

Hi impneedshelp

Hi too drenched

Try to check the Playback Devices. You can do so by:

1. Right click on speaker icon on the bottom right corner (beside clock)
2. Choose Playback Devices
3. Highlight the Speakers on there
4. Click Set Default
5. Is it working now?

mcmuffin222 · 03-14-2008, 08:10 PM

Hey! I had this same problem with my laptop. It happened a while after I did an optional sound update from HP Udater. I can't quite remember what it was called but when i uninstalled it, my audio worked perfectly.

irishiz1412 · 04-27-2008, 11:25 AM

I had this problem, it's a problem with the Conexant High Definition Audio driver update that installs some kind of enhancement with it. Go to Control Panel > Sound > double click the picture of the headphone/internal speaker> click the "Enhancements" tab, check the "disable all enhancements" box.

This should solve your problem

drenched · 05-20-2008, 06:07 PM

Thank you guys SO much for your help! My laptop now has sound :)
Here's what I did:
I went to playback devices, and opened properties for headphones/internal speakers, then theres this subsection conexant high definition audio & I opened properties for that, and then there was an option to roll back to previous drivers, and thats what i hit. Restarted & voila, sound!!

You guys rock! =D

12-21-2007, 12:58 PM	#1 (permalink)
impneedshelp Registered User Join Date: Dec 2007 Posts: 4 OS: Vista, HP	No sound - vista, wmp, itunes (HELP!) I bought my HP laptop three months ago. When it was first setup, the music/sound played fine. After a while, no sound would play. I called HP and Microsoft support, they made me reformat my entire computer. The sound came back but went away again. I've formated my computer numerous times - same patten. Maybe window updates screwed something up?... I can't hear sound when I try to play mp3s in any sound device (wmp, itunes, winamp). I can't hear anything when I stream a wmp file from the internet - I see the video, but hear no sound. I can't even play a CD. I tried a codec package - no luck there. Any suggestions? Please help - formating my computer doesn't seem to be the best solution everytime I want to play music.

12-21-2007, 01:02 PM	#2 (permalink)
alt Registered User Join Date: Dec 2007 Location: DFW Texas Posts: 252 OS: xUbuntu, FedoraCore4, XP Pro SP2	Re: No sound - vista, wmp, itunes (HELP!) First thing I would try is go to HP's site and find your model laptop and download then reinstall the sound card drivers (make sure they are for vista). They might have an update on their site that fixes a possible conflict with a windows update. __________________ This message was sent from my iTimeTravel Device.

12-21-2007, 01:13 PM	#3 (permalink)
impneedshelp Registered User Join Date: Dec 2007 Posts: 4 OS: Vista, HP	Re: No sound - vista, wmp, itunes (HELP!) When I called HP, they made me download all of the current drivers, etc. Didn't work - all of the drivers are up to date. That is when they made me reformat.

12-21-2007, 01:22 PM	#4 (permalink)
alt Registered User Join Date: Dec 2007 Location: DFW Texas Posts: 252 OS: xUbuntu, FedoraCore4, XP Pro SP2	Re: No sound - vista, wmp, itunes (HELP!) Ah. I have seen this happen in the new HP notebooks more then once. Theres only so much you can do past reinstalling drivers. Hopefully someone else will chime in with an idea. Sorry I couldn't help. That time I ran into this, I told client to return it or install XP. O.o XP > VISTA __________________ This message was sent from my iTimeTravel Device.

12-21-2007, 01:24 PM	#5 (permalink)
alt Registered User Join Date: Dec 2007 Location: DFW Texas Posts: 252 OS: xUbuntu, FedoraCore4, XP Pro SP2	Re: No sound - vista, wmp, itunes (HELP!) http://h10025.www1.hp.com/ewfrf/wc/d...roduct=3295734 __________________ This message was sent from my iTimeTravel Device.

12-21-2007, 02:21 PM	#6 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 6,968 OS: XP Pro SP3, Vista Ultimate SP1, Ubuntu v8.04 My System	Re: No sound - vista, wmp, itunes (HELP!) It does definitely sound like a driver issue and it's probably something fixable without the need to format and reinstall. When you look in your Device Management console, do you see any errors/alerts? - Click Start -> Run -> type: devmgmt.msc - Click OK - Click View -> Show hidden devices - Scroll through the list and make a note of anything with an exclamation mark or arrow on it and post back your results please __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 4GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| Maxtor DiamondMax 22 500GB, Maxtor DiamondMax 23 500GB & 2xMaxtor DiamondMax 21 250GB SATA HDDs \| Thermaltake CL-P0114 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

12-23-2007, 09:12 AM	#7 (permalink)
impneedshelp Registered User Join Date: Dec 2007 Posts: 4 OS: Vista, HP	Re: No sound - vista, wmp, itunes (HELP!) There's an exclamation point next to "Conexant 23880 Video Capture (Blackbird NTSC Dual Input)"

12-26-2007, 08:21 PM	#8 (permalink)
drenched Registered User Join Date: Dec 2007 Posts: 3 OS: Vista	Re: No sound - vista, wmp, itunes (HELP!) I think I may have the same or at least a similar problem as you and also need help. I have a HP dv6244 laptop with Vista, and the sound worked fine until recently. But now, here's my sound problem: the normal windows sounds (i.e. startup, shut down, angry sound when you click something other than "Okay") are fine, and I can hear sound fine streaming from internet browsers & video. BUT whenever I try to play a CD, DVD, or video/mp3 file from my hard drive in any of my players there's no sound. If I try to play a video in window's media player, I get this message "Windows Media Player cannot access the file. The file might be in use, you might not have access to the computer where the file is stored, or your proxy settings might not be correct." and closes. When I try to play an mp3 or video with any other software (media monkey, limewire, VLC, Samsung media studio, jetaudio...) it doesn't give me an error message, but there is no sound either. I tried the devmgmt.msc thing and there are no exclamation/error icons. Anybody know what to do?

12-27-2007, 10:31 PM	#9 (permalink)
impneedshelp Registered User Join Date: Dec 2007 Posts: 4 OS: Vista, HP	Re: No sound - vista, wmp, itunes (HELP!) Drenched, that is the same problem I'm having no solution yet - please let me know if you get a solution

03-12-2008, 08:56 PM	#10 (permalink)
drenched Registered User Join Date: Dec 2007 Posts: 3 OS: Vista	Re: No sound - vista, wmp, itunes (HELP!) BUMP. Still having this problem. Does anyone know why some sound works and some doesn't on my hp pavillion dv6244 laptop with vista? (scroll up to my previous post to see my problem). Any help greatly appreciated. Thanks. ~d

03-14-2008, 07:55 AM	#11 (permalink)
bhahar84 TSF Enthusiast Join Date: Jan 2008 Location: Malaysia Posts: 1,386 OS: Windows XP SP2, Vista Ultimate My System	Re: No sound - vista, wmp, itunes (HELP!) Hi impneedshelp Hi too drenched Try to check the Playback Devices. You can do so by: 1. Right click on speaker icon on the bottom right corner (beside clock) 2. Choose Playback Devices 3. Highlight the Speakers on there 4. Click Set Default 5. Is it working now? __________________ .:CPU-Z::Power Supply::Recuva::Unlocker::SensorsView::PSU Calculator::Everest:.[/center]

03-14-2008, 08:10 PM	#12 (permalink)
mcmuffin222 Registered User Join Date: Mar 2008 Posts: 10 OS: Windows Vista	Re: No sound - vista, wmp, itunes (HELP!) Hey! I had this same problem with my laptop. It happened a while after I did an optional sound update from HP Udater. I can't quite remember what it was called but when i uninstalled it, my audio worked perfectly.

04-27-2008, 11:25 AM	#13 (permalink)
irishiz1412 Registered User Join Date: Apr 2008 Posts: 1 OS: Vista home premium	Re: No sound - vista, wmp, itunes (HELP!) I had this problem, it's a problem with the Conexant High Definition Audio driver update that installs some kind of enhancement with it. Go to Control Panel > Sound > double click the picture of the headphone/internal speaker> click the "Enhancements" tab, check the "disable all enhancements" box. This should solve your problem

05-20-2008, 06:07 PM	#14 (permalink)
drenched Registered User Join Date: Dec 2007 Posts: 3 OS: Vista	Re: No sound - vista, wmp, itunes (HELP!) Thank you guys SO much for your help! My laptop now has sound :) Here's what I did: I went to playback devices, and opened properties for headphones/internal speakers, then theres this subsection conexant high definition audio & I opened properties for that, and then there was an option to roll back to previous drivers, and thats what i hit. Restarted & voila, sound!! You guys rock! =D