[SOLVED] Keyboard and Mouse Problems

Chief17 · 07-20-2008, 05:53 AM

Hi,

My 1st post, i am a PC Technician and have got really stuck so i thought i would try here

Firstly My Pc Specs:

AMD Athlon 64 X2 6000+ Socket AM2 Processor

Corsair 4GB Kit (2x2GB) DDR2 667MHz/PC2-5300 Memory Non-ECC Unbuffered CL5

450W PSU

Sony DRU-190S 20X DVD±RW DL & DVD-RAM Serial ATA

Western Digital WD1600AAJS 160GB Hard Drive SATAII 7200rpm 8MB Cache

Western Digital WD2500AAKS Caviar SE 250GB 7200RPM SATAII/300 16MB Cache

Microsoft Windows Vista Ultimate - Licence and media - 1 PC - OEM - DVD - 32-bit - English

Inno3D 8500GT 512MB DDR2 VGA DVI PCI-E Graphics Card

2 x LG L194WT-BF 19" TFT Monitor 1440x900 2000:1 300cd/m2 5ms Widescreen VGA/DVI Black

Logitech Premium Stereo Headset & Microphone With In-Line Volume Control

Labtec Laser Wireless Desktop 1200 - USB

So that my spec, heres my problem.

The Keyboard and mouse will not work on the computer, it will work just before the O/S Loads and will work on other computers (including another vista machine).

What i have tried:
Tested on 3 other PCs (1 Vista, 2 XP) - Working Fine
Tested with a Live Boot from a Ubuntu CD - Working Fine
Can use keyboard in BIOS - Working Fine
Updated BIOS to latest version - Will not work in and O/S
Updated ALL drivers to latest version - Will not work in O/S

The keyboard and mouse work on my PC when it is not booted into an operating system, but when my PC has loaded an operating system, it will not work, the lights all go out on the reciever.

Also have phoned Labtec (who use logitechs support line) and they were useless (was on the phone to them for about 1 hour).

Thanks

Chief17

Chief17 · 07-20-2008, 08:10 AM

Sorry, i forgot to mention my motherboard:

ASUS M2N-SLI DELUXE Socket AM2 nvidia 570SLI 7.1 channel audio ATX Motherboard

(couldnt figure out how to edit the other post)

dai · 07-20-2008, 02:42 PM

what brand and model is the psu
reset the cmos
turn the computer off
remove the power lead from the back
take the side off
remove the cmos battery
move the cmos jumper from pins 1 and 2 to pin 2 and 3 and the back to pins 1 and 2
replace the battery
put the side on
replug in the power lead
boot the computer

there can be 2 solder points you touch with a screwdriver
2 pins you touch with a screwdriver or use a jumper
a cmos clear switch or button
there will be a diagram and instructions in your manual

Chief17 · 07-22-2008, 10:40 AM

The PSU is a Win Power ATX-450

Im just about to try the other suggestions, alough i do not think it will make a difference as i have Flashed the BIOS which effectivley resets it anyway, but there is no harm in trying again.

Thanks for the reply

Chief17

EDIT: (the edit button was there this time) No, still will not work, any more ideas?

dai · 07-22-2008, 11:47 PM

win power are low quality try a quality 550w in it like
corsair
seasonic
t/take toughpower
do they work in safe mode

**Mcninjaguy** · 07-23-2008, 12:06 AM

have you tried downloading a setpoint driver for your mouse and keyboard or individual drivers?
I have the same cpu and motherboard
i have vista 64 bit so that might make a difference
http://www.labtec.com/index.cfm/serv...=68,crid2=1763

thats the link for mouse drivers
heres the one for keyboard drivers
http://www.labtec.com/index.cfm/serv...=68,crid2=1762

Chief17 · 07-23-2008, 12:01 PM

Hi, ill try it in safe mode, why would the PSU affect the keyboard and mouse?

I have tried the site and unfortunatly it isnt a driver, its just crappy software :(

**Mcninjaguy** · 07-23-2008, 07:26 PM

awwwww

Chief17 · 07-24-2008, 03:30 PM

Yeah, its a bit of a bummer really, i dont know what to do.
If anyone else has any ideas please post.

**Mcninjaguy** · 07-24-2008, 08:16 PM

could you tell me the exact model of the keyboard and mouse. I wouldn't mind doing my own style of searching.
is it a logitech keyboard or another company that logitech owns or a seperate company altogether???
maybe logitech setpoint driver 4.40 will work or whatever setpoint driver version that works with a 32bit operating system

This just seems really odd. My comp used to BSOD before i got my setpoint driver for my mouse and keyboard when I was on the internet

Chief17 · 07-25-2008, 07:36 AM

The Keyboard and Mouse are a Labtec Laser Wireless Desktop 1200 (USB).

Thanks for the help so far

Chief17 · 07-25-2008, 08:22 AM

Hi,

Just spoke to labtec and they say my chipset is inconpatible......

Great

so i have to send it back to ebuyer (paying for the postage)

Thanks for all of your help

Cheers

**Mcninjaguy** · 07-25-2008, 01:42 PM

that sucks, I guess you wish you could kick em where it hurts but that solve much but your ego

Chief17 · 07-26-2008, 04:51 AM

Lol, yeah thats about right really, thanks any way.

Cheers guys

07-20-2008, 05:53 AM	#1 (permalink)
Chief17 Registered User Join Date: Jul 2008 Location: England Posts: 15 OS: VIsta, Fedora, Ubuntu, XP	[SOLVED] Keyboard and Mouse Problems Hi, My 1st post, i am a PC Technician and have got really stuck so i thought i would try here Firstly My Pc Specs: AMD Athlon 64 X2 6000+ Socket AM2 Processor Corsair 4GB Kit (2x2GB) DDR2 667MHz/PC2-5300 Memory Non-ECC Unbuffered CL5 450W PSU Sony DRU-190S 20X DVD±RW DL & DVD-RAM Serial ATA Western Digital WD1600AAJS 160GB Hard Drive SATAII 7200rpm 8MB Cache Western Digital WD2500AAKS Caviar SE 250GB 7200RPM SATAII/300 16MB Cache Microsoft Windows Vista Ultimate - Licence and media - 1 PC - OEM - DVD - 32-bit - English Inno3D 8500GT 512MB DDR2 VGA DVI PCI-E Graphics Card 2 x LG L194WT-BF 19" TFT Monitor 1440x900 2000:1 300cd/m2 5ms Widescreen VGA/DVI Black Logitech Premium Stereo Headset & Microphone With In-Line Volume Control Labtec Laser Wireless Desktop 1200 - USB So that my spec, heres my problem. The Keyboard and mouse will not work on the computer, it will work just before the O/S Loads and will work on other computers (including another vista machine). What i have tried: Tested on 3 other PCs (1 Vista, 2 XP) - Working Fine Tested with a Live Boot from a Ubuntu CD - Working Fine Can use keyboard in BIOS - Working Fine Updated BIOS to latest version - Will not work in and O/S Updated ALL drivers to latest version - Will not work in O/S The keyboard and mouse work on my PC when it is not booted into an operating system, but when my PC has loaded an operating system, it will not work, the lights all go out on the reciever. Also have phoned Labtec (who use logitechs support line) and they were useless (was on the phone to them for about 1 hour). Thanks Chief17

07-20-2008, 08:10 AM	#2 (permalink)
Chief17 Registered User Join Date: Jul 2008 Location: England Posts: 15 OS: VIsta, Fedora, Ubuntu, XP	Re: Keyboard and Mouse Problems Sorry, i forgot to mention my motherboard: ASUS M2N-SLI DELUXE Socket AM2 nvidia 570SLI 7.1 channel audio ATX Motherboard (couldnt figure out how to edit the other post)

07-20-2008, 02:42 PM	#3 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 41,849 OS: vista 32x ultimate retail	Re: Keyboard and Mouse Problems what brand and model is the psu reset the cmos turn the computer off remove the power lead from the back take the side off remove the cmos battery move the cmos jumper from pins 1 and 2 to pin 2 and 3 and the back to pins 1 and 2 replace the battery put the side on replug in the power lead boot the computer there can be 2 solder points you touch with a screwdriver 2 pins you touch with a screwdriver or use a jumper a cmos clear switch or button there will be a diagram and instructions in your manual __________________

07-22-2008, 10:40 AM	#4 (permalink)
Chief17 Registered User Join Date: Jul 2008 Location: England Posts: 15 OS: VIsta, Fedora, Ubuntu, XP	Re: Keyboard and Mouse Problems The PSU is a Win Power ATX-450 Im just about to try the other suggestions, alough i do not think it will make a difference as i have Flashed the BIOS which effectivley resets it anyway, but there is no harm in trying again. Thanks for the reply Chief17 EDIT: (the edit button was there this time) No, still will not work, any more ideas? Last edited by Chief17 : 07-22-2008 at 10:51 AM.

07-22-2008, 11:47 PM	#5 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 41,849 OS: vista 32x ultimate retail	Re: Keyboard and Mouse Problems win power are low quality try a quality 550w in it like corsair seasonic t/take toughpower do they work in safe mode __________________

07-23-2008, 12:06 AM	#6 (permalink)
Mcninjaguy TSF Enthusiast Join Date: Jun 2008 Location: Ontario Posts: 740 OS: Vista Home Premium 64bit SP1, Ubuntu 64bit My System	Re: Keyboard and Mouse Problems have you tried downloading a setpoint driver for your mouse and keyboard or individual drivers? I have the same cpu and motherboard i have vista 64 bit so that might make a difference http://www.labtec.com/index.cfm/serv...=68,crid2=1763 thats the link for mouse drivers heres the one for keyboard drivers http://www.labtec.com/index.cfm/serv...=68,crid2=1762 __________________ ------------------------------------------ Whoever said the pen is mightier, has never encountered automatic weapons

07-23-2008, 12:01 PM	#7 (permalink)
Chief17 Registered User Join Date: Jul 2008 Location: England Posts: 15 OS: VIsta, Fedora, Ubuntu, XP	Re: Keyboard and Mouse Problems Hi, ill try it in safe mode, why would the PSU affect the keyboard and mouse? I have tried the site and unfortunatly it isnt a driver, its just crappy software :( __________________ Chief17

07-23-2008, 07:26 PM	#8 (permalink)
Mcninjaguy TSF Enthusiast Join Date: Jun 2008 Location: Ontario Posts: 740 OS: Vista Home Premium 64bit SP1, Ubuntu 64bit My System	Re: Keyboard and Mouse Problems awwwww __________________ ------------------------------------------ Whoever said the pen is mightier, has never encountered automatic weapons

07-24-2008, 03:30 PM	#9 (permalink)
Chief17 Registered User Join Date: Jul 2008 Location: England Posts: 15 OS: VIsta, Fedora, Ubuntu, XP	Re: Keyboard and Mouse Problems Yeah, its a bit of a bummer really, i dont know what to do. If anyone else has any ideas please post. __________________ Chief17

07-24-2008, 08:16 PM	#10 (permalink)
Mcninjaguy TSF Enthusiast Join Date: Jun 2008 Location: Ontario Posts: 740 OS: Vista Home Premium 64bit SP1, Ubuntu 64bit My System	Re: Keyboard and Mouse Problems could you tell me the exact model of the keyboard and mouse. I wouldn't mind doing my own style of searching. is it a logitech keyboard or another company that logitech owns or a seperate company altogether??? maybe logitech setpoint driver 4.40 will work or whatever setpoint driver version that works with a 32bit operating system This just seems really odd. My comp used to BSOD before i got my setpoint driver for my mouse and keyboard when I was on the internet __________________ ------------------------------------------ Whoever said the pen is mightier, has never encountered automatic weapons

07-25-2008, 07:36 AM	#11 (permalink)
Chief17 Registered User Join Date: Jul 2008 Location: England Posts: 15 OS: VIsta, Fedora, Ubuntu, XP	Re: Keyboard and Mouse Problems The Keyboard and Mouse are a Labtec Laser Wireless Desktop 1200 (USB). Thanks for the help so far __________________ Chief17

07-25-2008, 08:22 AM	#12 (permalink)
Chief17 Registered User Join Date: Jul 2008 Location: England Posts: 15 OS: VIsta, Fedora, Ubuntu, XP	Re: Keyboard and Mouse Problems Hi, Just spoke to labtec and they say my chipset is inconpatible...... Great so i have to send it back to ebuyer (paying for the postage) Thanks for all of your help Cheers __________________ Chief17

07-25-2008, 01:42 PM	#13 (permalink)
Mcninjaguy TSF Enthusiast Join Date: Jun 2008 Location: Ontario Posts: 740 OS: Vista Home Premium 64bit SP1, Ubuntu 64bit My System	Re: Keyboard and Mouse Problems that sucks, I guess you wish you could kick em where it hurts but that solve much but your ego __________________ ------------------------------------------ Whoever said the pen is mightier, has never encountered automatic weapons

07-26-2008, 04:51 AM	#14 (permalink)
Chief17 Registered User Join Date: Jul 2008 Location: England Posts: 15 OS: VIsta, Fedora, Ubuntu, XP	Re: Keyboard and Mouse Problems Lol, yeah thats about right really, thanks any way. Cheers guys __________________ Chief17