katiesnan

Hi
I hope I am posting this in the right place.

This has happened 4 times in the last couple of months, the most recent today. It happens when I boot up and get a flashing blue screen (dissappears too fast to see) then I get a window saying windows has failed to start and then it goes through a repair, then starts as normal. When it finishes booting I get pop up window that says, "windows has recovered from an unexpected shutdown", even though I shut it down as normal.
This is the error report:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 100000c5
BCP1: 0000E510
BCP2: 00000002
BCP3: 00000000
BCP4: 820E8874
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini070908-01.dmp
C:\Users\Kim\AppData\Local\Temp\WER-29905-0.sysdata.xml
C:\Users\Kim\AppData\Local\Temp\WERDEE9.tmp.version.txt

The second and third files cannot be found and I can't open the dmp ones
I am attaching the 4 dmp files in the hope that someone can read them and help me find the cause and a solution
If you need any more info just ask
Thanks

Attached Files

Minidump.rar (84.1 KB, 0 views)

katiesnan

Please anyone?

warlordfmike

Hello and Welcome To TSF TechSupportForum.com ( Vista Support )

ok thank for adding the minidump file but i will also
need the memory dump file as well its in windows folder
start\computer\C:\windows\ memory.dmp

post the dxdiag file
start ( type in start search ) dxdiag click save all info

also check the device manager for flag's
start ( type in start search ) device manager click view show hidden device's

have u installed any new hardware or software

and what were u doing when it happen

Regards

-{-WarLord-F-Mike-}-

__________________

"im a dude that lives in the middle of nowhere. i live on a road that the address has fm in it. the fm means FROM somewhere to the MIDDLE of nowhere lolololol"
Warlordfmike of TSF
SensorsView . WinRaR . Belarc . Windows Performance Tool . Belarc Advisor . DriverMax . Advanced Task Manager . Driver Detective

katiesnan

Hello and thanks for helping

First off, I don't appear to have a memory.dmp file in the windows folder, I even tried putting the path in address bar and got a window saying 'windows cannot find this file' Would it be in a folder?

I have attached the dxdiag info

There is one flag in DM which is over something called tmcomm under non plug and play drivers. The info in properties reads:
This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)

I installed PSU and graphics card in January. The graphic card has the latest driver

The problem occurs occasionally on bootup. It has never happened while the PC has been running

Thanks

Attached Files

DxDiag.txt (40.3 KB, 5 views)

warlordfmike

the dxdiag file is broke not sure why dont add anything to the end just save it to the
desktop and upload then u can delete it if u want to

goto start\Control Panel\System and Maintenance\System\ advanced system settings
( click on advanced tab ) then under start and recovery click settings then under
write debugging info choose kernel memory dump

and when the next time u get a ( bsod ) blue screen of death post the memory dump

have updated the graphics card drivers and what brand & model & watt is the psu

no the memory dump would only be in C:\windows

and to the flag in the device manager goto it again and double click on it
and under device status what does it say under that

Regards

-{-WarLord-F-Mike-}-

__________________

"im a dude that lives in the middle of nowhere. i live on a road that the address has fm in it. the fm means FROM somewhere to the MIDDLE of nowhere lolololol"
Warlordfmike of TSF
SensorsView . WinRaR . Belarc . Windows Performance Tool . Belarc Advisor . DriverMax . Advanced Task Manager . Driver Detective

katiesnan

Ok, attached dxdiag again, not sure what happened with last one, I didn't add anything to it
Kernel memory dump was already checked, so can't understand why I don't have the dmp file. Could it be that the system startup repair actually did a system restore to last restore point? I seem to remember something popping up about system restore when I got bsod yesterday.

Graphics card is Nvidia geforce 8600GT with latest driver and PSU is Nexus NX-4090 400w

Device status reads:
This device is not present, is not working properly, or does not have all its drivers installed. (Code 24) ......and under driver status it says stopped

Attached Files

DxDiag.txt (40.3 KB, 2 views)

warlordfmike

ok found updated drivers for u

install this New Video Driver From Nvidia then restart and install this on Realtek Audio Drivers

then restart then go back to the device and to the device
and right click on and click update driver software
choose C: and let it look for drivers to install

and on the memory file
start ( type in start search ) memory.dmp right click on it and
click open file location ( u might have to use winrar its under my sig )

Regards

-{-WarLord-F-Mike-}-

__________________

"im a dude that lives in the middle of nowhere. i live on a road that the address has fm in it. the fm means FROM somewhere to the MIDDLE of nowhere lolololol"
Warlordfmike of TSF
SensorsView . WinRaR . Belarc . Windows Performance Tool . Belarc Advisor . DriverMax . Advanced Task Manager . Driver Detective

katiesnan

Ok, I am in the process of downloading the audio driver which is really slow. In the meantime, a search for the memory.dmp came up with nothing. I even searched memory and dmp on their own and still nothing. I will post back when I have the drivers installed. Will you want another dxdiag log?

katiesnan

I have installed the graphics driver and rebooted. In the audio driver zip there are a lot of files, forgive this old brain, but where do I need put these?

katiesnan

I am away to bed, I will check back in the morning, thanks for all the help so far, it's very much appreciated

warlordfmike

there should be a setup.exe in folder thats for the audio driver

and thats wried that the windows is not making the memeory.dmp file
as its set to but maybe the minidump file's will give some info
as to if u get any more ( bsod ) blue screen of death just post the minidump
as each bsod happen's

and have u try updateing the unknown device

Regards

-{-WarLord-F-Mike-}-

__________________

"im a dude that lives in the middle of nowhere. i live on a road that the address has fm in it. the fm means FROM somewhere to the MIDDLE of nowhere lolololol"
Warlordfmike of TSF
SensorsView . WinRaR . Belarc . Windows Performance Tool . Belarc Advisor . DriverMax . Advanced Task Manager . Driver Detective

katiesnan

I have found out why the memory dump was not being created. The answer lay in the event viewer. The error read:
"Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory."
So I have increased the page file
I haven't updated the sound driver as I have no idea where to unzip the files to.
I have also found out what tmcomm is. It is for TrendMicro which I no longer use as I now have avast AV, that explains why it is stopped
If you could tell me which folder to unzip the audio driver to, I will get that installed
Thanks for all the help

warlordfmike

hello and good work sorry that i did come right away did not get the email for ur reply
not sure why but just unzip it the desktop and open the unziped folder and
there should be a setup.exe file in there

what was the page file set to before u changed it
and put it on system managed as that will work better and if not then put back on what u set to

Regards

-{-WarLord-F-Mike-}-

__________________

"im a dude that lives in the middle of nowhere. i live on a road that the address has fm in it. the fm means FROM somewhere to the MIDDLE of nowhere lolololol"
Warlordfmike of TSF
SensorsView . WinRaR . Belarc . Windows Performance Tool . Belarc Advisor . DriverMax . Advanced Task Manager . Driver Detective

katiesnan

No worried Mike, I'm not in any hurry lol. I got the driver installed. Can't remember what the page file was set at, but it was lower than total memory so I set it one and a half times my total memory, which I read was recommended. However do you think system managed is best? If so I will set it at that.
So far it's been ok.
On a lighter note, I am getting a new PC in a couple of weeks and my son is having this pc. So I will tell him to refer back to you if the problem arises again if that's ok?
Thanks again for all your help young man, it's appreciated

warlordfmike

yeah really does not matter ether one will work just fine
the system managed will increase when the system gets low on page file
and the other is user set the for windows is 8989MB

glad to hear ur geting a new pc get issue's come here if i might tell something
when u get it update the sound and video and other drivers as well windows
to keep runing great

if u dont mind me asking which one are u going to get?? if u dont mind me asking
what do u use a pc for mostly gameing / internet / work or alot of stuff
sorry if i pireing here lol

and thats ok totaly ok i dont mind at all

Regards

-{-WarLord-F-Mike-}-

__________________

"im a dude that lives in the middle of nowhere. i live on a road that the address has fm in it. the fm means FROM somewhere to the MIDDLE of nowhere lolololol"
Warlordfmike of TSF
SensorsView . WinRaR . Belarc . Windows Performance Tool . Belarc Advisor . DriverMax . Advanced Task Manager . Driver Detective