Windows

mernahouston · 07-05-2008, 09:09 AM

When I go to the control panel; windows popping up regularly saying windows explorer has stopped running - windows is checking for a solution - windows explorer is restarting.

Thankyou

**simpswr** · 07-05-2008, 09:18 AM

and welcome to the Forum

We can help you better if you give us the detailsof your system.

Have you looked in Event Viewer for hints on what is causing WE to restart?

mernahouston · 07-06-2008, 09:24 AM

Thank you for your response. I have Windows Vista Home Premium w/SP1
I looked at the Event Viewer, but I am still not sure what to do.
Here are some screen shots (attachment) of what it shows. Sorry if it does not help, just not sure what to do.

Thanks

**jcgriff2** · 07-06-2008, 09:40 AM

Hi. . .

Sorry, but not enough info present in the 4 screen shots.

Please gather the dozens of logs (this system has 57 - totaling >70mb, but 2.6mb zipped) and attach to your next post.

You will most likely have to make up 2 zip files, at the attachment size limit is 1.96mb/file. You are allowed 5 attachments per post. I will gladly look through them this week.

First, though, please note the date and time of the "crash" of Windows Explorer so that I can easily find those entries in the logs.

Regards. . .

jcgriff2

.

**jcgriff2** · 07-06-2008, 09:41 AM

Also, please run msinfo32 -

START type msinfo32.exe into the start search box and hit enter. Then save as an NFO file - very important. Zip it up and attach as well.

Thanks...

JC

**jcgriff2** · 07-06-2008, 10:20 AM

Aplogoies - forgot to provide the location of the logs:

C:\Windows\System32\winevt\Logs

Regards. . .

jcgriff2

07-05-2008, 09:09 AM	#1 (permalink)
mernahouston Registered User Join Date: Jul 2008 Posts: 2 OS: Windows Vista w/SP1	Windows When I go to the control panel; windows popping up regularly saying windows explorer has stopped running - windows is checking for a solution - windows explorer is restarting. Thankyou

07-05-2008, 09:18 AM	#2 (permalink)
simpswr Mentor Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 4,403 OS: XP, Vista	Re: Windows and welcome to the Forum We can help you better if you give us the detailsof your system. Have you looked in Event Viewer for hints on what is causing WE to restart? __________________ Rich MemTest86 \| BenchTest \| Spyware Cleaning \| How to Post a Screen shot \| PC running slow]

07-06-2008, 09:40 AM	#4 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 4,643 OS: Vista SP1 x64, x86 / XP SP3 Pro, Media, Home, / Win 95 / DOS / IBM 390 TSO/ISPF My System	Re: Windows Hi. . . Sorry, but not enough info present in the 4 screen shots. Please gather the dozens of logs (this system has 57 - totaling >70mb, but 2.6mb zipped) and attach to your next post. You will most likely have to make up 2 zip files, at the attachment size limit is 1.96mb/file. You are allowed 5 attachments per post. I will gladly look through them this week. First, though, please note the date and time of the "crash" of Windows Explorer so that I can easily find those entries in the logs. Regards. . . jcgriff2 . __________________ SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR MSDN Err Cds • Everest Home v2.20 • CCleaner • Memtest86+ • MS Help & Support Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT • MS One Care RT If you were expecting a reply from me and I have not yet done so, please send me a PM with a link to your thread.

07-06-2008, 09:41 AM	#5 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 4,643 OS: Vista SP1 x64, x86 / XP SP3 Pro, Media, Home, / Win 95 / DOS / IBM 390 TSO/ISPF My System	Re: Windows Also, please run msinfo32 - START type msinfo32.exe into the start search box and hit enter. Then save as an NFO file - very important. Zip it up and attach as well. Thanks... JC __________________ SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR MSDN Err Cds • Everest Home v2.20 • CCleaner • Memtest86+ • MS Help & Support Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT • MS One Care RT If you were expecting a reply from me and I have not yet done so, please send me a PM with a link to your thread.

07-06-2008, 10:20 AM	#6 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 4,643 OS: Vista SP1 x64, x86 / XP SP3 Pro, Media, Home, / Win 95 / DOS / IBM 390 TSO/ISPF My System	Re: Windows Aplogoies - forgot to provide the location of the logs: C:\Windows\System32\winevt\Logs Regards. . . jcgriff2 __________________ SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR MSDN Err Cds • Everest Home v2.20 • CCleaner • Memtest86+ • MS Help & Support Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT • MS One Care RT If you were expecting a reply from me and I have not yet done so, please send me a PM with a link to your thread.