Vista explorer Keeps restarting

Shot007 · 06-12-2008, 03:22 PM

Hi my explorer keeps restarting, I saw another guy with this problem but it did not work for me, here is the problem report windows shows up for me. Please help, I borrowed this computer from someone and has to return it tomorrow, and this problem has just started happening yesterday

Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: viscommpgdec.dll
Fault Module Version: 9.0.0.0
Fault Module Timestamp: 47563bbe
Exception Code: c0000005
Exception Offset: 0000313a
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 4105
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

Extra information about the problem
Bucket ID: 585100374

markscohen · 09-14-2008, 08:27 AM

Did you ever find a fix for this problem? I am seeing the same thing.

**jcgriff2** · 09-14-2008, 08:38 AM

The faulting module was viscommpgdec.dll, which is a Viscomsoft MPEG2 Video decoder. The exception code of 0xc0000005 means that a memory access violation occurred.

Looking at the original post again - the OP did not have Vista SP1 installed.

That would be my first instruction.

If you would like help with a similar issue to this, please start your own thread and send me a PM and I will gladly try and help you. I will be out most of today, but expect to logon at times.

Regards. . .

jcgriff2

.

06-12-2008, 03:22 PM	#1 (permalink)
Shot007 Registered User Join Date: Jun 2008 Posts: 1 OS: Vista	Vista explorer Keeps restarting Hi my explorer keeps restarting, I saw another guy with this problem but it did not work for me, here is the problem report windows shows up for me. Please help, I borrowed this computer from someone and has to return it tomorrow, and this problem has just started happening yesterday Problem signature Problem Event Name: APPCRASH Application Name: explorer.exe Application Version: 6.0.6000.16549 Application Timestamp: 46d230c5 Fault Module Name: viscommpgdec.dll Fault Module Version: 9.0.0.0 Fault Module Timestamp: 47563bbe Exception Code: c0000005 Exception Offset: 0000313a OS Version: 6.0.6000.2.0.0.256.6 Locale ID: 4105 Additional Information 1: 8d13 Additional Information 2: cdca9b1d21d12b77d84f02df48e34311 Additional Information 3: 8d13 Additional Information 4: cdca9b1d21d12b77d84f02df48e34311 Extra information about the problem Bucket ID: 585100374

09-14-2008, 08:27 AM	#2 (permalink)
markscohen Registered User Join Date: Sep 2008 Posts: 1 OS: Vista	Re: Vista explorer Keeps restarting Did you ever find a fix for this problem? I am seeing the same thing.

09-14-2008, 08:38 AM	#3 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 4,778 OS: Vista SP1 x64, x86 / XP SP3 Pro, Media, Home, / Win 95 / DOS / IBM 390 TSO/ISPF My System	Re: Vista explorer Keeps restarting The faulting module was viscommpgdec.dll, which is a Viscomsoft MPEG2 Video decoder. The exception code of 0xc0000005 means that a memory access violation occurred. Looking at the original post again - the OP did not have Vista SP1 installed. That would be my first instruction. If you would like help with a similar issue to this, please start your own thread and send me a PM and I will gladly try and help you. I will be out most of today, but expect to logon at times. Regards. . . jcgriff2 . __________________ SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR MSDN Err Cds • Everest Home v2.20 • CCleaner • Memtest86+ • MS Help & Support Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT • MS One Care RT If you were expecting a reply from me and I have not yet done so, please send me a PM with a link to your thread.