I took mouse and keyboard out of processor, now they wont work!?

Matty_o · 05-28-2008, 02:38 AM

please. if you got any ideas tell me.
ive searched the web for similar problems but no-one seems to be having the trouble i do. Could you post on this or email me

Thankyou

**jcgriff2** · 05-28-2008, 08:19 AM

Hi Matt. . .

Please explain further - what exactly do you mean that you removed them from "Processor"?

Regards. . .

jcgriff2

.

**justpassingby** · 05-28-2008, 09:46 AM

What's the brand and model of the computer ?

PS/2 or USB mouse and keyboard ? If wireless check the batteries.

Try to plug a wired mouse (if USB doesn't work try PS/2) to one of the rear ports of the computer so that you can turn the computer off the normal way. Else hold the power button down until the computer shuts down (not recommended, you'll lose the info that wasn't saved on the hard drive).

Replug your mouse and keyboard (if USB plug them on rear USB ports) and turn the computer back on.

LIL L · 05-28-2008, 09:59 AM

i need more detail. how exactly did you take it out of your processor. i upgraded my computer with xp to vista home premium and my ps/2 mouse wouldn't work anymore. i ended up buying a wireless keyboard and mouse set and now everything is fine.

but please more detail.

Matty_o · 05-28-2008, 10:36 AM

More Info- i took out the mouse and keyboard from the back of the processor, its a hp with windows vista. I have tried turning it on and off.
Apparently there is some sort of button configuration, However without a keyboard and mouse i cant do anything. Thanks. Any Ideas?

LIL L · 05-28-2008, 11:01 AM

i still don't understand.

is it usb or ps/2?

do you mean you disconnected the keyboard and mouse from the keyboard and mouse port on the back of the tower?

did it come with the computer?

whats this about button configeration?

**wrench97** · 05-28-2008, 11:09 AM

Sounds like he unplugged a PS2 style mouse and keyboard while the PC was on and now that he plugged them back in of course they don't work.

Push the power button in the front of your computer case it should turn off if it does not as a last resort unplug the power cord. Make sure you have the mouse and keyboard plugged into the correct plugs on the back (they may be color coded) and try restarting.

Matty_o · 05-28-2008, 11:13 AM

its ps2 style, thanks for idea.

Matty_o · 05-28-2008, 11:17 AM

I have restarted the computer a few times, and still the mouse and keyboard dont work.

-the mouse and keyboard DID come with the computer and i just unplugged them from the back of the processor.

**wrench97** · 05-28-2008, 11:43 AM

Are they plugged into the correct jack, if they are PS2 (round) the mouse plug must plug into the mouse jack and same for the keyboard. Are the color coded? (Plugs and Jacks).

**justpassingby** · 05-28-2008, 11:53 AM

Yeah make sure you didn't plug the PS/2 keyboard in the mouse port and vice-versa. Plug them while the computer is off and turn the computer back on.

Try another keyboard and mouse.

Matty_o · 05-28-2008, 12:35 PM

at the back the two ports have little pictures of a mouse and keyboard. I put them into the correct ones. They go in perfectly, should i get a new mouse and keyboard or call someone who is good with computers?

Thanks guys, i really apreciate your contributions.

**justpassingby** · 05-28-2008, 01:19 PM

It's pretty unlikely that your mouse and keyboard got damaged at the same time. Test them on another computer to make sure. Why did you unplug them in the first place ?

What's the brand and model of your computer ? If it's a custom build then what's the motherboard's brand and model ?

When you turn the computer on with the keyboard attached you should see the 3 little lights (num lock, caps lock, scroll lock) flash once. If nothing happens then there's a problem with the keyboard or the motherboard.

Try to enter the BIOS at startup (repeatedly press del or look for some "press xx to enter setup" message), if your keyboard responds at that time then the problem is related to Windows.

See if you can borrow an USB keyboard and mouse from some friend and test your computer with them. If an USB mouse or keyboard works but a PS/2 one doesn't then there's a problem with the PS/2 ports on the motherboard.

Do you get a "keyboard error", "keyboard not found", "no keyboard present" or similar message at startup ?

05-28-2008, 02:38 AM	#1 (permalink)
Matty_o Registered User Join Date: May 2008 Posts: 5 OS: windows vista	I took mouse and keyboard out of processor, now they wont work!? please. if you got any ideas tell me. ive searched the web for similar problems but no-one seems to be having the trouble i do. Could you post on this or email me Thankyou Last edited by justpassingby : 05-28-2008 at 09:40 AM. Reason: removed email address to prevent spam

05-28-2008, 08:19 AM	#2 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 5,333 OS: Vista SP1 x64, x86 / XP SP3 Pro, Media, Home / IBM TSO/ISPF My System	Re: I took mouse and keyboard out of processor, now they wont work!? Hi Matt. . . Please explain further - what exactly do you mean that you removed them from "Processor"? Regards. . . jcgriff2 . __________________ SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR MSDN Err Cds • Everest Home v2.20 • CCleaner • Memtest86+ • MS Help & Support Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT • MS One Care RT• AVG8 If you were expecting a reply from me and I have not yet done so, please send me a PM with a link to your thread.

05-28-2008, 09:46 AM	#3 (permalink)
justpassingby Moderator, Microsoft Support Join Date: Mar 2007 Location: Belgium Posts: 5,345 OS: XP Home SP3 / Ubuntu My System	Re: I took mouse and keyboard out of processor, now they wont work!? What's the brand and model of the computer ? PS/2 or USB mouse and keyboard ? If wireless check the batteries. Try to plug a wired mouse (if USB doesn't work try PS/2) to one of the rear ports of the computer so that you can turn the computer off the normal way. Else hold the power button down until the computer shuts down (not recommended, you'll lose the info that wasn't saved on the hard drive). Replug your mouse and keyboard (if USB plug them on rear USB ports) and turn the computer back on. __________________ Malware removal steps. Post your logs there and not here ! Posting system specs Last edited by justpassingby : 05-28-2008 at 10:02 AM.

05-28-2008, 09:59 AM	#4 (permalink)
LIL L Registered User Join Date: Apr 2008 Location: NC Posts: 182 OS: xp home edition	Re: I took mouse and keyboard out of processor, now they wont work!? i need more detail. how exactly did you take it out of your processor. i upgraded my computer with xp to vista home premium and my ps/2 mouse wouldn't work anymore. i ended up buying a wireless keyboard and mouse set and now everything is fine. but please more detail.

05-28-2008, 10:36 AM	#5 (permalink)
Matty_o Registered User Join Date: May 2008 Posts: 5 OS: windows vista	Re: I took mouse and keyboard out of processor, now they wont work!? More Info- i took out the mouse and keyboard from the back of the processor, its a hp with windows vista. I have tried turning it on and off. Apparently there is some sort of button configuration, However without a keyboard and mouse i cant do anything. Thanks. Any Ideas?

05-28-2008, 11:01 AM	#6 (permalink)
LIL L Registered User Join Date: Apr 2008 Location: NC Posts: 182 OS: xp home edition	Re: I took mouse and keyboard out of processor, now they wont work!? i still don't understand. is it usb or ps/2? do you mean you disconnected the keyboard and mouse from the keyboard and mouse port on the back of the tower? did it come with the computer? whats this about button configeration?

05-28-2008, 11:09 AM	#7 (permalink)
wrench97 Mentor Hardware Team Join Date: May 2008 Posts: 5,483 OS: XPSP2	Re: I took mouse and keyboard out of processor, now they wont work!? Sounds like he unplugged a PS2 style mouse and keyboard while the PC was on and now that he plugged them back in of course they don't work. Push the power button in the front of your computer case it should turn off if it does not as a last resort unplug the power cord. Make sure you have the mouse and keyboard plugged into the correct plugs on the back (they may be color coded) and try restarting.

05-28-2008, 11:13 AM	#8 (permalink)
Matty_o Registered User Join Date: May 2008 Posts: 5 OS: windows vista	Re: I took mouse and keyboard out of processor, now they wont work!? its ps2 style, thanks for idea.

05-28-2008, 11:17 AM	#9 (permalink)
Matty_o Registered User Join Date: May 2008 Posts: 5 OS: windows vista	Re: I took mouse and keyboard out of processor, now they wont work!? I have restarted the computer a few times, and still the mouse and keyboard dont work. -the mouse and keyboard DID come with the computer and i just unplugged them from the back of the processor.

05-28-2008, 11:43 AM	#10 (permalink)
wrench97 Mentor Hardware Team Join Date: May 2008 Posts: 5,483 OS: XPSP2	Re: I took mouse and keyboard out of processor, now they wont work!? Are they plugged into the correct jack, if they are PS2 (round) the mouse plug must plug into the mouse jack and same for the keyboard. Are the color coded? (Plugs and Jacks).

05-28-2008, 11:53 AM	#11 (permalink)
justpassingby Moderator, Microsoft Support Join Date: Mar 2007 Location: Belgium Posts: 5,345 OS: XP Home SP3 / Ubuntu My System	Re: I took mouse and keyboard out of processor, now they wont work!? Yeah make sure you didn't plug the PS/2 keyboard in the mouse port and vice-versa. Plug them while the computer is off and turn the computer back on. Try another keyboard and mouse. __________________ Malware removal steps. Post your logs there and not here ! Posting system specs

05-28-2008, 12:35 PM	#12 (permalink)
Matty_o Registered User Join Date: May 2008 Posts: 5 OS: windows vista	Re: I took mouse and keyboard out of processor, now they wont work!? at the back the two ports have little pictures of a mouse and keyboard. I put them into the correct ones. They go in perfectly, should i get a new mouse and keyboard or call someone who is good with computers? Thanks guys, i really apreciate your contributions.

05-28-2008, 01:19 PM	#13 (permalink)
justpassingby Moderator, Microsoft Support Join Date: Mar 2007 Location: Belgium Posts: 5,345 OS: XP Home SP3 / Ubuntu My System	Re: I took mouse and keyboard out of processor, now they wont work!? It's pretty unlikely that your mouse and keyboard got damaged at the same time. Test them on another computer to make sure. Why did you unplug them in the first place ? What's the brand and model of your computer ? If it's a custom build then what's the motherboard's brand and model ? When you turn the computer on with the keyboard attached you should see the 3 little lights (num lock, caps lock, scroll lock) flash once. If nothing happens then there's a problem with the keyboard or the motherboard. Try to enter the BIOS at startup (repeatedly press del or look for some "press xx to enter setup" message), if your keyboard responds at that time then the problem is related to Windows. See if you can borrow an USB keyboard and mouse from some friend and test your computer with them. If an USB mouse or keyboard works but a PS/2 one doesn't then there's a problem with the PS/2 ports on the motherboard. Do you get a "keyboard error", "keyboard not found", "no keyboard present" or similar message at startup ? __________________ Malware removal steps. Post your logs there and not here ! Posting system specs Last edited by justpassingby : 05-28-2008 at 01:26 PM.