Quick Time And Itunes Problems

daymaker187 · 05-13-2008, 03:51 PM

Ok well i have vista home basic and everytime i try to open either itines or quick time player i get the message "____ has stopped working", i have the latest versions and have uninstalled and reinstalled any ideas?

**jcgriff2** · 05-13-2008, 09:26 PM

Quote:

Originally Posted by daymaker187

Ok well i have vista home basic and everytime i try to open either itines or quick time player i get the message "____ has stopped working", i have the latest versions and have uninstalled and reinstalled any ideas?

Hi daymaker187. . .

Welcome to the Tech Support Forum - Vista Support!

I have seen where firewall and/or anti-virus programs interfere with the operations of these Apple products in this manner. So turn any 3rd party firewalls off - leave Windows Firewall on as long as no modifications were done to configuration seatings, and TEST the two programs. Also try this - right-click on the desktop icon for either product, select "Run as Administrator"... does this work?

Regards. . .

jcgiff2

.

daymaker187 · 05-14-2008, 04:45 PM

well i dont have the firewall on and i dont have the option to run as administrator but i am the adminstrator so... any other ideas?

**jcgriff2** · 05-15-2008, 09:43 AM

Quote:

Originally Posted by daymaker187

... and i dont have the option to run as administrator but i am the adminstrator ...

I understand that you are using an admin account... is it the Vista "hidden" Administrative account, or the one that you set up under Vista?

You state that you don't have the option to run as admin... Are you saying that you did right-click on the icon and there was no option to "Run as Administrator"?

Regards. . .

jcgriff2

daymaker187 · 05-16-2008, 12:50 AM

yeah on every other program i can get the run as admin option but not on the itunes...

**jcgriff2** · 05-16-2008, 04:08 AM

Were there any error messages noted with the failures themselves? What selections appear when you right-click on Quick Time and iTunes?

suprakid531 · 05-17-2008, 01:39 PM

i have the same problem and the only message that pops up is the "_____has stopped working" and on the bottom of that " A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

daymaker187 · 05-18-2008, 06:19 PM

yeah what he said :P

**jcgriff2** · 05-18-2008, 07:41 PM

Quote:

Originally Posted by jcgriff2

Were there any error messages noted with the failures themselves? What selections appear when you right-click on Quick Time and iTunes?

Please... the are in red. . . I assure you that I do not ask questions without at lease one intended purpose in mind.

jcgriff2

.

suprakid531 · 05-20-2008, 06:05 PM

on the itunes/quicktime setup the right click brings up "open, run as administrator, scan with____, share, add to archive, add to 'iTunesSetup.zip', compress and email, compress to ' iTunes Setup.zip' and email, Extract file, extract here, extract to iTunesSetup\, open with winzip, pin to start menu, add to quick launch, send to, cut, copy, create shortcut, delete, rename, properties"

mine is that order and i tried installing itunes with "run as administrator" and the same message popped up

05-13-2008, 03:51 PM	#1 (permalink)
daymaker187 Registered User Join Date: May 2008 Posts: 5 OS: vista	Quick Time And Itunes Problems Ok well i have vista home basic and everytime i try to open either itines or quick time player i get the message "____ has stopped working", i have the latest versions and have uninstalled and reinstalled any ideas?

05-14-2008, 04:45 PM	#3 (permalink)
daymaker187 Registered User Join Date: May 2008 Posts: 5 OS: vista	Re: Quick Time And Itunes Problems well i dont have the firewall on and i dont have the option to run as administrator but i am the adminstrator so... any other ideas?

05-16-2008, 12:50 AM	#5 (permalink)
daymaker187 Registered User Join Date: May 2008 Posts: 5 OS: vista	Re: Quick Time And Itunes Problems yeah on every other program i can get the run as admin option but not on the itunes...

05-16-2008, 04:08 AM	#6 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 2,668 OS: Vista SP1, XP Pro, XP Home, Windows 95, DOS, IBM 390 TSO/ISPF	Re: Quick Time And Itunes Problems Were there any error messages noted with the failures themselves? What selections appear when you right-click on Quick Time and iTunes? __________________ SysInternals Suite • BSOD Bug Checks • Media Fire • Belarc Advisor • MS TechNet • Microsoft NTDE/CPR • MSDN 4d 69 63 72 6f 73 6f 66 74 - 20 - 56 69 73 74 61 / 58 50 - 20 - 53 75 70 70 6f 72 74

05-17-2008, 01:39 PM	#7 (permalink)
suprakid531 Registered User Join Date: May 2008 Posts: 2 OS: vista	Re: Quick Time And Itunes Problems i have the same problem and the only message that pops up is the "_____has stopped working" and on the bottom of that " A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

05-18-2008, 06:19 PM	#8 (permalink)
daymaker187 Registered User Join Date: May 2008 Posts: 5 OS: vista	Re: Quick Time And Itunes Problems yeah what he said :P

05-20-2008, 06:05 PM	#10 (permalink)
suprakid531 Registered User Join Date: May 2008 Posts: 2 OS: vista	Re: Quick Time And Itunes Problems on the itunes/quicktime setup the right click brings up "open, run as administrator, scan with____, share, add to archive, add to 'iTunesSetup.zip', compress and email, compress to ' iTunes Setup.zip' and email, Extract file, extract here, extract to iTunesSetup\, open with winzip, pin to start menu, add to quick launch, send to, cut, copy, create shortcut, delete, rename, properties" mine is that order and i tried installing itunes with "run as administrator" and the same message popped up