Blue screen 0x0000008E vista (Acer laptop) - please help!

katiesam · 05-07-2008, 05:14 AM

I have an Acer Travelmate 8215WLMi which has today developed a problem!

Previously it was running alright using Vista Professional but when I try to start the laptop, it lets me log-in using my password but then gives me the blue screen of death.

The only specific information on the screen is as follows:

"STOP: 0x0000008E (0xC0000005, 0x821570E6, 0x8D06694C, 0x00000000)"

I have searched google and the microsoft help site but don't seem to be able to come up with any solution.

I am able to access safe mode and have been led to believe this may point to it being a problem with software rather than hardware?

As an aside, I am also wanting to restore my laptop to factory settings but am not sure how to do it. The laptop came preinstalled with Windows XP, which I upgraded using the Acer Vista upgrade disk. I am unhappy with vista and would prefer to go back to using XP but do not have an XP disk. I believe there is a keystoke sequence that can be used to factory restore an Acer machine but I am unsure what it is - can anyone help?

**jcgriff2** · 05-07-2008, 03:50 PM

Hi katiesam. . .

Welcome to the Tech Support Forum - Vista Support!

The STOP error code that you posted refers to NTFS file corruption of some type. Since you cannot log in, your only recourse is to invoke the recovery system and try to repair the operating system. In THIS article, it describes a hot-key located above the keyboard to invoke the system recovery.

Good Luck . . .

jcgriff2

katiesam · 05-08-2008, 03:30 AM

Hi jcgriff2,

Thanks for your reply. That sounds like a serious problem.

I am able to access safe mode and safe mode with networking support (I am using the machine in safe mode to access this forum now).

I have followed the link you kindly posted but can't see any reference to the hot-key you mentioned. It just seems to be a CNet review of the Travelmate 8215wlmi and although I've read it, it didn't seem to mention how to reset to factory settings.

Katiesam

**jcgriff2** · 05-08-2008, 05:41 AM

Quote:

Originally Posted by katiesam

Hi jcgriff2,

Thanks for your reply. That sounds like a serious problem.

I am able to access safe mode and safe mode with networking support (I am using the machine in safe mode to access this forum now).

I have followed the link you kindly posted but can't see any reference to the hot-key you mentioned. It just seems to be a CNet review of the Travelmate 8215wlmi and although I've read it, it didn't seem to mention how to reset to factory settings.

Katiesam

Hi katiesam. . .

From the link - 3rd paragraph. . .

Quote:

When opened up you'll notice that the keyboard and control design is very basic, barring the peculiar banana-shaped key layout, which is designed to ensure a comfortable and more ergonomic typing position. Above the keyboard you'll find an Acer hotkey that acts like your own personal Superman, rushing a range of preloaded support, performance and recovery tools to the fore for instant system management.

Well, there is the recovery option, but ...

Quote:

Originally Posted by katiesam

. ..I am able to access safe mode and have been led to believe this may point to it being a problem with software rather than hardware?

I know that when I read fast, I tend to miss a word or two... but I missed that entire sentence from your opening statement in the first post... apologies.

This means there are options... what would you like to do? I will be happy to go through the memory dump files along with various reports to see what I can find out. I'll need the memory dump files c:\windows\minidump. a Belarc Advisor report saved in MHT format, a msinfo32 file (system information) saved in NFO format - START | type msinfo32 | right-click msinfo32.exe | run as admin | ~10 sec report viewer will appear | save as NFO file, and the best for last - Event Viewer logs - all of them - c:\windows\system32\winevt\logs\*.evtx. Then zip them up - you may need more than 1 zip file - split them - Please see my PM. I'll be back later today/tonight.

It is, of course, your choice... however - I would simply ask - what if this is something that surfaces again post-Vista re-format?

Bye for now. . .

jcgriff2 (JC)

.

katiesam · 05-08-2008, 05:52 AM

Quote:

Originally Posted by jcgriff2

It is, of course, your choice... however - I would simply ask - what if this is something that surfaces again post-Vista re-format?

.

Thanks for the speedy response JC, I have sent you a PM

**jcgriff2** · 05-10-2008, 01:31 AM

Hi katiesam. . .

Here are the instructions for the system information that I promised:

Please run the following -

• Belarc Advisor report saved as a web page (html, mht (IE7/8) or as a Word document (docx/doc), or as a Word document. You can download Belarc HERE

• DXDiag report - START | type dxdiag into the Start Search box | right-click on dxdiag.exe | select Run as Administrator | respond to User Access Control prompt | Save as a text file.

• MS32info NFO file - START | type msinfo32 into the Start Search box | right-click on msinfo32.exe | select Run as Administrator | respond to User Access Control prompt | System Information will then come up | save the report in System Information File (NFO) format by selecting File, then Save As.

• Event Logs - Get them all - dozens -They are located in: c:\windows\system32\winevt\logs.

Then zip them up and send to my email.

Regards. . .

jcgriff2

batteryland · 05-10-2008, 01:42 AM

http://www.vista-xp.co.uk/forums/win...x0000008e.html

May be you meet the RAM are faulty

katiesam · 05-10-2008, 05:28 PM

Hi JC, files sent as requested.

Hi Batteryland, I checked the link you kindly posted. I'm not sure how to test the RAM.

batteryland · 05-12-2008, 12:54 AM

Hi Katiesam, I found three sites to tech how to test the RAM,these reference may be help you.

katiesam · 05-12-2008, 03:36 AM

hi batteryland, please can you let me know the addresses for the sites you found?

thanks

**jcgriff2** · 05-12-2008, 07:28 AM

Good Morning Katiesam. . .

I heard that you were in the market for a memory test... well you just happen to have one on board your system:

You can use the in-house Windows Vista Memory Diagnostic Tool.
First - close all open windows and programs. Then click on START; type MdSched.exe in the Start Search box; right-click on MdSched.exe; select Run as Administrator; answer the UAC prompt; then select the option to re-start your system so that the program can run.
It will most likely take several hours to complete.

Or you can download Memtest86+ found HERE, then burn an ISO DVD/CD and boot-up with it. This test can take >12 hours.

I have downloaded your files and expect to start on them later today. I will keep you posted. Thanks.

Regards. . .

JC

katiesam · 05-12-2008, 02:51 PM

Thanks again JC,

I might try running the memory test overnight.

I hope that whatever turns out to be wrong is easily resolved!

Kind regards,

Katiesam

batteryland · 05-13-2008, 06:51 PM

Hi Katiesam, sorry for my careless,now I give the sites.

http://www.ghacks.net/2007/07/26/how...am-for-errors/

http://www.ehow.com/how_2020294_test-ram-computer.html

http://www.pcdoctor-guide.com/wordpress/?p=3134

I also support the software Memtest86+ that jcgriff2 provided.

katiesam · 05-15-2008, 12:17 AM

OK, so I ran the windows vista memory diagnostic tool and left it running overnight.

Most of the time it was just showing a blank black screen and this morning I thought it wasn't doing anything as the hard drive light was only flashing occassionally so I pressed Ctrl+Alt+Del but it took me to the log-in screen.

After logging in, Vista seemed to boot up normally. I got a message saying that no memory events were found.

Anyway, it's logged in in normal mode and so far (15mins) there has been no blue screen. I've done nothing different to normal apart from let the memory diagnostic tool run overnight (I set it to run 14 hours ago and then just left it). These past few days, I haven't even had time to log onto the internet after putting my laptop on because the blue screen occurs pretty much straightaway after logging in.

I'm very confused now!!

**jcgriff2** · 05-19-2008, 12:23 PM

Hi Katie. . .

I have given the 60+ files that you sent to me a cursory look. It is clearly evident to me that some catastrophic system event(s) occurred on March 18, 2008, 19:47 hours. Take a look in msinfo32 - Software Environment, Windows Error Reporting tab.

Also, there is one primary item that for some reason I do not have from you - the memory dumps themselves. If you would be so kind, please retrieve them and send them to me. They are located in c:\windows\minidump and have file names like mini051908.dmp. Please get all of them - I don't care if there are hundreds of them. The more we can invite to this party the better - and may make the difference for you in quashing the BSOD infestation - hopefully.

There are two other items that I would like as well, please:
Please download these two executable files to your Desktop - Deckard's System Scanner (DSS), HERE and Trend Micro's HiJackThis from HERE.. Then double-click on DSS.exe - it may ask you for the location of HiJackThis. If so, tell it - it's on your Desktop. When finished in a minute or two, a Notepad will appear with a file name of main.txt - save it as a text file. Then minimized will be another report - extra.txt - save it as a text file as well. If extra.txt is not minimized, look in the folder c:\Deckard.

Please either send these to me via email and/or attach the zip file to your next post. Thanks.

Any ?? - just ask... OK?

Regards. . .

JC

05-07-2008, 05:14 AM	#1 (permalink)
katiesam Registered User Join Date: May 2008 Posts: 9 OS: Vista Professional	Blue screen 0x0000008E vista (Acer laptop) - please help! I have an Acer Travelmate 8215WLMi which has today developed a problem! Previously it was running alright using Vista Professional but when I try to start the laptop, it lets me log-in using my password but then gives me the blue screen of death. The only specific information on the screen is as follows: "STOP: 0x0000008E (0xC0000005, 0x821570E6, 0x8D06694C, 0x00000000)" I have searched google and the microsoft help site but don't seem to be able to come up with any solution. I am able to access safe mode and have been led to believe this may point to it being a problem with software rather than hardware? As an aside, I am also wanting to restore my laptop to factory settings but am not sure how to do it. The laptop came preinstalled with Windows XP, which I upgraded using the Acer Vista upgrade disk. I am unhappy with vista and would prefer to go back to using XP but do not have an XP disk. I believe there is a keystoke sequence that can be used to factory restore an Acer machine but I am unsure what it is - can anyone help?

05-07-2008, 03:50 PM	#2 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 2,654 OS: Vista SP1, XP Pro, XP Home, Windows 95, DOS, IBM 390 TSO/ISPF	Re: Blue screen 0x0000008E vista (Acer laptop) - please help! Hi katiesam. . . Welcome to the Tech Support Forum - Vista Support! The STOP error code that you posted refers to NTFS file corruption of some type. Since you cannot log in, your only recourse is to invoke the recovery system and try to repair the operating system. In THIS article, it describes a hot-key located above the keyboard to invoke the system recovery. Good Luck . . . jcgriff2 __________________ SysInternals Suite • BSOD Bug Checks • Media Fire • Belarc Advisor • MS TechNet • Microsoft NTDE/CPR • MSDN 4d 69 63 72 6f 73 6f 66 74 - 20 - 56 69 73 74 61 / 58 50 - 20 - 53 75 70 70 6f 72 74

05-08-2008, 03:30 AM	#3 (permalink)
katiesam Registered User Join Date: May 2008 Posts: 9 OS: Vista Professional	Re: Blue screen 0x0000008E vista (Acer laptop) - please help! Hi jcgriff2, Thanks for your reply. That sounds like a serious problem. I am able to access safe mode and safe mode with networking support (I am using the machine in safe mode to access this forum now). I have followed the link you kindly posted but can't see any reference to the hot-key you mentioned. It just seems to be a CNet review of the Travelmate 8215wlmi and although I've read it, it didn't seem to mention how to reset to factory settings. Katiesam

05-10-2008, 01:31 AM	#6 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 2,654 OS: Vista SP1, XP Pro, XP Home, Windows 95, DOS, IBM 390 TSO/ISPF	Re: Blue screen 0x0000008E vista (Acer laptop) - please help! Hi katiesam. . . Here are the instructions for the system information that I promised: Please run the following - • Belarc Advisor report saved as a web page (html, mht (IE7/8) or as a Word document (docx/doc), or as a Word document. You can download Belarc HERE • DXDiag report - START \| type dxdiag into the Start Search box \| right-click on dxdiag.exe \| select Run as Administrator \| respond to User Access Control prompt \| Save as a text file. • MS32info NFO file - START \| type msinfo32 into the Start Search box \| right-click on msinfo32.exe \| select Run as Administrator \| respond to User Access Control prompt \| System Information will then come up \| save the report in *System Information File (NFO)* format by selecting File, then Save As. • Event Logs - Get them all - dozens -They are located in: c:\windows\system32\winevt\logs. Then zip them up and send to my email. Regards. . . jcgriff2 __________________ SysInternals Suite • BSOD Bug Checks • Media Fire • Belarc Advisor • MS TechNet • Microsoft NTDE/CPR • MSDN 4d 69 63 72 6f 73 6f 66 74 - 20 - 56 69 73 74 61 / 58 50 - 20 - 53 75 70 70 6f 72 74

05-10-2008, 01:42 AM	#7 (permalink)
batteryland Registered User Join Date: May 2008 Posts: 3 OS: Vista	Re: Blue screen 0x0000008E vista (Acer laptop) - please help! http://www.vista-xp.co.uk/forums/win...x0000008e.html May be you meet the RAM are faulty __________________ The better system,the better performance

05-10-2008, 05:28 PM	#8 (permalink)
katiesam Registered User Join Date: May 2008 Posts: 9 OS: Vista Professional	Re: Blue screen 0x0000008E vista (Acer laptop) - please help! Hi JC, files sent as requested. Hi Batteryland, I checked the link you kindly posted. I'm not sure how to test the RAM.

05-12-2008, 12:54 AM	#9 (permalink)
batteryland Registered User Join Date: May 2008 Posts: 3 OS: Vista	Re: Blue screen 0x0000008E vista (Acer laptop) - please help! Hi Katiesam, I found three sites to tech how to test the RAM,these reference may be help you. __________________ The better system,the better performance

05-12-2008, 03:36 AM	#10 (permalink)
katiesam Registered User Join Date: May 2008 Posts: 9 OS: Vista Professional	Re: Blue screen 0x0000008E vista (Acer laptop) - please help! hi batteryland, please can you let me know the addresses for the sites you found? thanks

05-12-2008, 07:28 AM	#11 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 2,654 OS: Vista SP1, XP Pro, XP Home, Windows 95, DOS, IBM 390 TSO/ISPF	Re: Blue screen 0x0000008E vista (Acer laptop) - please help! Good Morning Katiesam. . . I heard that you were in the market for a memory test... well you just happen to have one on board your system: You can use the in-house Windows Vista Memory Diagnostic Tool. First - close all open windows and programs. Then click on START; type MdSched.exe in the Start Search box; right-click on MdSched.exe; select Run as Administrator; answer the UAC prompt; then select the option to re-start your system so that the program can run. It will most likely take several hours to complete. Or you can download Memtest86+ found HERE, then burn an ISO DVD/CD and boot-up with it. This test can take >12 hours. I have downloaded your files and expect to start on them later today. I will keep you posted. Thanks. Regards. . . JC __________________ SysInternals Suite • BSOD Bug Checks • Media Fire • Belarc Advisor • MS TechNet • Microsoft NTDE/CPR • MSDN 4d 69 63 72 6f 73 6f 66 74 - 20 - 56 69 73 74 61 / 58 50 - 20 - 53 75 70 70 6f 72 74

05-12-2008, 02:51 PM	#12 (permalink)
katiesam Registered User Join Date: May 2008 Posts: 9 OS: Vista Professional	Re: Blue screen 0x0000008E vista (Acer laptop) - please help! Thanks again JC, I might try running the memory test overnight. I hope that whatever turns out to be wrong is easily resolved! Kind regards, Katiesam

05-13-2008, 06:51 PM	#13 (permalink)
batteryland Registered User Join Date: May 2008 Posts: 3 OS: Vista	Re: Blue screen 0x0000008E vista (Acer laptop) - please help! Hi Katiesam, sorry for my careless,now I give the sites. http://www.ghacks.net/2007/07/26/how...am-for-errors/ http://www.ehow.com/how_2020294_test-ram-computer.html http://www.pcdoctor-guide.com/wordpress/?p=3134 I also support the software Memtest86+ that jcgriff2 provided. __________________ The better system,the better performance

05-15-2008, 12:17 AM	#14 (permalink)
katiesam Registered User Join Date: May 2008 Posts: 9 OS: Vista Professional	Re: Blue screen 0x0000008E vista (Acer laptop) - please help! OK, so I ran the windows vista memory diagnostic tool and left it running overnight. Most of the time it was just showing a blank black screen and this morning I thought it wasn't doing anything as the hard drive light was only flashing occassionally so I pressed Ctrl+Alt+Del but it took me to the log-in screen. After logging in, Vista seemed to boot up normally. I got a message saying that no memory events were found. Anyway, it's logged in in normal mode and so far (15mins) there has been no blue screen. I've done nothing different to normal apart from let the memory diagnostic tool run overnight (I set it to run 14 hours ago and then just left it). These past few days, I haven't even had time to log onto the internet after putting my laptop on because the blue screen occurs pretty much straightaway after logging in. I'm very confused now!!

05-19-2008, 12:23 PM	#15 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 2,654 OS: Vista SP1, XP Pro, XP Home, Windows 95, DOS, IBM 390 TSO/ISPF	Re: Blue screen 0x0000008E vista (Acer laptop) - please help! Hi Katie. . . I have given the 60+ files that you sent to me a cursory look. It is clearly evident to me that some catastrophic system event(s) occurred on March 18, 2008, 19:47 hours. Take a look in msinfo32 - Software Environment, Windows Error Reporting tab. Also, there is one primary item that for some reason I do not have from you - the memory dumps themselves. If you would be so kind, please retrieve them and send them to me. They are located in c:\windows\minidump and have file names like mini051908.dmp. Please get all of them - I don't care if there are hundreds of them. The more we can invite to this party the better - and may make the difference for you in quashing the BSOD infestation - hopefully. There are two other items that I would like as well, please: Please download these two executable files to your Desktop - Deckard's System Scanner (DSS), HERE and Trend Micro's HiJackThis from HERE.. Then double-click on DSS.exe - it may ask you for the location of HiJackThis. If so, tell it - it's on your Desktop. When finished in a minute or two, a Notepad will appear with a file name of main.txt - save it as a text file. Then minimized will be another report - extra.txt - save it as a text file as well. If extra.txt is not minimized, look in the folder c:\Deckard. Please either send these to me via email and/or attach the zip file to your next post. Thanks. Any ?? - just ask... OK? Regards. . . JC __________________ SysInternals Suite • BSOD Bug Checks • Media Fire • Belarc Advisor • MS TechNet • Microsoft NTDE/CPR • MSDN 4d 69 63 72 6f 73 6f 66 74 - 20 - 56 69 73 74 61 / 58 50 - 20 - 53 75 70 70 6f 72 74

05-19-2008, 02:50 PM	#16 (permalink)
bdesmondMVP Registered User Join Date: May 2008 Location: Chicago Posts: 53 OS: 2003SP2x86	Re: Blue screen 0x0000008E vista (Acer laptop) - please help!<