Shadowsecrets07

I have Windows Vista Home Premium desktop, and I cannot get my internet working again, I did everything microsoft says to do, even reset winsock, you name it, i did it, yes, tried firefox. I know nothing is wrong with my internet, because I am using it right now on my laptop, can anyone help me??

Slapshot

More info?

What did microsoft say to do? When did it stop working?

Shadowsecrets07

Here is what I found

You receive an error message in Internet Explorer 7: "Internet Explorer cannot display the webpage"United
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Help and Support Help and Support Home|Select a Product|Advanced Search
Windows Internet Explorer 7

You receive an error message in Internet Explorer 7: "Internet Explorer
cannot display the webpage"
View products that this article applies to.
Article ID:926431
Last Review:January 30, 2008
Revision:6.1
You may find it easier to follow the steps if you print this article
first.
On This Page

Symptoms of the problem

Methods to resolve the problem

General troubleshooting

Method 1: See whether you can view another Web page

Method 2: Run the Network Diagnostics tool in Internet Explorer

Method 3: Reset the modem or the router

Method 4: Use the Delete Browsing History feature

Method 5: Use the Internet Explorer (No Add-ons) mode

Advanced troubleshooting

Method 1: Temporarily disable the Internet security suite or firewall

Method 2: Check whether Windows assigned you an automatic IP address

Method 3: Test Internet Explorer by using a safe mode startup option that
enables networking

Windows XP and Windows Server 2003 users

Windows Vista users

For all users

Method 4: Check whether a third-party service is conflicting with Internet
Explorer

The connection works

The connection still does not work

Method 5: Check whether a third-party program is conflicting with Internet
Explorer

The connection works

The connection still does not work

Method 6: Use Device Manager to verify that the network adapter is working
correctly

Method 7: Run System Restore

Method 8: Reset Internet Explorer configuration settings

More information
Symptoms of the problem
When you use Windows Internet Explorer 7 to view a Web site, you receive
an error message that resembles the following:
Internet Explorer cannot display the webpage
Back to the top
Methods to resolve the problem
General troubleshooting
This section is intended for a beginning to intermediate computer user. If
these methods do not resolve your problem, you can try the methods in the
"Advanced troubleshooting" section.
Method 1: See whether you can view another Web page
To do this, follow these steps:1.Start Internet Explorer.
2.In the Address bar at the top of the browser window, enter one of
the following addresses: •http://www.microsoft.com
(http://www.microsoft.com)
•http://www.msn.com (http://www.msn.com)
•http://support.microsoft.com (http://support.microsoft.com/)

If you do not receive a similar error message after you enter one of these
addresses in the Address bar, contact the owner of the Web site where you
see the problem. The site may be temporarily offline or experiencing other
issues.

If you receive the same error message, go to the next method.
Method 2: Run the Network Diagnostics tool in Internet Explorer
To do this, follow these steps:1.Start Internet Explorer, and then
try to access the Web page that is displaying the error message.
2.On the page that displays an Internet Explorer error message,
click the Diagnose Connection Problems link. The Network Diagnostics
tool will run. When the tool has finished running, it will report
one of the following results: •It was unable to find a
problem.
•It has detected a problem. Additionally, the tool will
provide guidance about the next steps to take to troubleshoot
the problem.

3.Click IP Address, and note the IP Address. You may need it for
future troubleshooting.
4.Follow the steps in the Network Diagnostics tool to fix any
connection problems.
5.Start Internet Explorer.
If you receive the same error message, go to the next method.
Method 3: Reset the modem or the router
To do this, follow these steps: 1.Disconnect the cable that connects
the computer to the modem.
2.Turn off the modem and the router.

Note If the modem or the router does not have a power switch,
disconnect the power to the modem or to the router.
3.Restart the computer.
4.After your computer has restarted, turn on the modem or the
router, connect the cable from the computer to the modem or the
router, and restart the computer.
5.Make sure that all network cables are securely connected.
6.Start Internet Explorer.
If you receive the same error message, go to the next method.
Method 4: Use the Delete Browsing History feature
To do this, follow these steps:1.Start Internet Explorer.
2.On the Tools menu, click Delete Browsing History.
3.Next to Temporary Internet Files, click Delete files, and then
click OK.
4.Next to History, click Delete history, and then click OK.
5.Next to Form data, click Delete forms, and then click OK.
If you receive the same error message, go to the next method.
Method 5: Use the Internet Explorer (No Add-ons) mode
To do this, click Start, point to All Programs, point to Accessories,
point to System Tools, and then click Internet Explorer (No Add-ons).

If this resolves the issue, follow these steps to isolate the browser
add-on that is causing the issue:1.Click Tools, and then click
Internet Options.
2.Click the Programs tab, and then click Manage add-ons.
3.Click an add-on in the Name list, and then click Disable.
4.Repeat step 3 until you identify the add-on that is causing the
issue.
If the methods in the "General troubleshooting" section did not resolve
your issue, you can try to use the methods in the "Advanced
troubleshooting" section. If you are not comfortable with advanced
troubleshooting, you might want to ask someone for help or contact
support. For information about how to contact support, please visit the
following Microsoft Web site:
http://support.microsoft.com/contactus/
(http://support.microsoft.com/contactus/)
Back to the top
Advanced troubleshooting
Method 1: Temporarily disable the Internet security suite or firewall
Important These steps may increase your security risk. These steps may
also make the computer or the network more vulnerable to attack by
malicious users or by malicious software such as viruses. We recommend the
process that this article describes to enable programs to operate as they
are designed to or to implement specific program capabilities. Before you
make these changes, we recommend that you evaluate the risks that are
associated with implementing this process in your particular environment.
If you decide to implement this process, take any appropriate additional
steps to help protect the system. We recommend that you use this process
only if you really require this process.

To do this, follow these steps:1.Temporarily disable the Internet
security suite or firewall. For instructions, see the product
documentation, or contact the product manufacturer. See the "More
information" section for contact information.
2.Start Internet Explorer, and check whether you receive the same
error message.
3.Immediately re-enable the Internet security suite or firewall.

Caution Leaving your Internet security suite or firewall disabled
may make the computer or the network more vulnerable to attack by
malicious users or by software such as viruses.
If this method resolves the issue that you are experiencing, please
contact the product manufacturer for help with resolving the issue. See
the "More information" section for contact information.

If you receive the same error message, go to the next method.
Method 2: Check whether Windows assigned you an automatic IP address
To do this, follow these steps:1.Check the IP address that you noted
in step 3 of "Method 2: Run the Network Diagnostics tool in Internet
Explorer" in the "General troubleshooting" section.
2.Select from the following scenarios:•If the IP address
starts with 169.x.x.x: Windows has assigned you an automatic
IP address (Automatic Private IP address) because your
Internet server provider (ISP) did not provide an IP address.
This configuration prevents you from accessing the Internet.
In this case, there may be a hardware configuration issue.
Contact the ISP for help. See the "More information" section
for contact information
•If the IP address does not start with 169.x.x.x: You may be
experiencing a software conflict or a configuration issue. Go
to Method 3.


Method 3: Test Internet Explorer by using a safe mode startup option that
enables networking
Note If you cannot connect to the Internet in safe mode, skip Method 3,
and go to Method 4. You will be unable to connect to the Internet in safe
mode if the following conditions are true: •You have a
Point-to-Point Protocol over Ethernet (PPPoE) connection that
requires a user name and a password. This is true for most DSL and
dial-up connections.
•You do not have a persistent connection to the Internet, such as a
cable connection.
To test Internet Explorer in safe mode, follow these steps, as appropriate
for your situation.
Windows XP and Windows Server 2003 users
1.Restart the computer. When the screen goes blank, press the F8 key
repeatedly.
2.Click Safe Mode with Networking, and then press ENTER.
3.If you see a prompt to select a version of Windows, select the
appropriate version, and then press ENTER.
4.After the computer has restarted in safe mode, start Internet
Explorer, and see whether you receive the same error message.

Note The result in step 4 determines which method to perform after
you restart the computer in step 5. See the "For all users" section
at the end of Method 3 for more information.
5.Restart the computer.

Windows Vista users
1.Click Start, and then type msconfig in the Start Search box.
2.In the Programs section, click Msconfig.exe.
3.In the System Configuration dialog box, click the Boot tab.
4.Click to select the Safe boot check box, click Network, and then
click OK.
5.In the System Configuration dialog box, click Restart.
6.After the computer has restarted in safe mode, start Internet
Explorer, and see whether you receive the same error message.

Note The result in step 6 determines which method to perform after
you restart the computer in normal mode in step 7. See the "For all
users" section at the end of Method 3 for more information.
7.Restart the computer in normal mode. To do this, follow these
steps:a. Click Start, and then type msconfig in the Start
Search box.
b. In the Programs section, click Msconfig.exe.
c. In the System Configuration dialog box, click the Boot tab.
d. Click to clear the Safe boot check box, and then click OK.
e. In the System Configuration dialog box, click Restart.


For all users
Able to connect successfully

If you were able to connect to the Internet successfully when the computer
was in safe mode, a third-party service or program may be conflicting with
Internet Explorer. Go to Method 4.

Unable to connect successfully

If you were unable to connect to the Internet successfully when the
computer was in safe mode, there may be a problem with the network
adapter. Skip Method 4 and Method 5, and go to Method 6.
Method 4: Check whether a third-party service is conflicting with Internet
Explorer
To check whether a third-party service is conflicting with Internet
Explorer, follow these steps:1.Click Start, click Run, type
msconfig, and then click OK.
2.Click the Services tab, disable all the services, and then click
OK.
3.Restart the computer, and test Internet Explorer.
Depending on the result that you receive in step 3, go to the "The
connection works" section or to the "The connection still does not work"
section.
The connection works
If the connection works, a third-party service may be conflicting with
Internet Explorer. To identify the conflicting service, follow these
steps:1.Click Start, click Run, type msconfig, and then click OK.
2.Click the Services tab.
3.Click to select half of the listed items, and then click OK.
4.Restart the computer.
5.Test Internet Explorer.
6.Repeat steps 1 through 5 until you identify the service that is
conflicting with Internet Explorer.
7.If you are not using the conflicting service, we recommend that
you remove it, or configure it not to start when the computer
starts.

Note You may have to contact the developer of the service for
information about how to remove it or to configure it not to start.
See the "More information" section for contact information.

The connection still does not work
If the connection still does not work, re-enable all services, and then go
to Method 5. To re-enable all services, follow these steps:1.Click
Start, click Run, type msconfig, and then click OK.
2.Click the Services tab, enable all the services, and then click
OK.

Method 5: Check whether a third-party program is conflicting with Internet
Explorer
To check whether a third-party program is conflicting with Internet
Explorer, follow these steps:1.Click Start, click Run, type
msconfig, and then click OK.
2.Click the Startup tab, disable all the programs, and then click
OK.
3.Restart the computer, and test Internet Explorer.
Depending on the result that you receive in step 3, go to the "The
connection works" section or to the "The connection still does not work"
section.
The connection works
If the connection works, a third-party program may be conflicting with
Internet Explorer. To identify the conflicting program, follow these
steps:1.Click Start, click Run, type msconfig, and then click OK.
2.Click the Startup tab.
3.Click to select half of the listed items, and then click OK.
4.Restart the computer.
5.Test Internet Explorer.
6.Repeat steps 1 through 5 until you identify the program that is
conflicting with Internet Explorer.
7.If you are not using the conflicting program, we recommend that
you remove it, or configure it not to start when the computer
starts.

Note You may have to contact the developer of the program for
information about how to do this. See the "More information" section
for contact information.

The connection still does not work
If the connection still does not work, re-enable all programs, and then go
to Method 6. To re-enable all programs, follow these steps:1.Click
Start, click Run, type msconfig, and then click OK.
2.Click the Startup tab, enable all the programs, and then click OK.


Method 6: Use Device Manager to verify that the network adapter is working
correctly
To do this, follow these steps:1.Click Start, click Run, type
devmgmt.msc, and then click OK.
2.Double-click Network Adapters.
3.If no exclamation mark icons appear, and the latest drivers are
installed, this method will not work for you. In this case, skip the
remaining steps in Method 6, and go to Method 7.
4.If an exclamation mark icon or a question mark icon appears next
to the network adapter in Device Manager, double-click the device,
and then note the error message that appears. The following list
describes three common error messages that appear together with
possible resolutions. •Code 10
This device cannot start. (Code 10)
a. Click Update Driver to update the drivers for this
device.
b. Click the General Properties tab of the device, and
then click Troubleshoot to start the Troubleshooting
Wizard.

•Code 28
The drivers for this device are not installed. (Code 28)
a. Install the drivers for this device.
b. Click Update Driver. This starts the Hardware Update
Wizard.

•Code 1
This device is not configured correctly. (Code 1)
a. Update the driver by clicking Update Driver. This
starts the Hardware Update Wizard.
b. If updating the driver does not work, see your
hardware documentation for more information.

If the network adapter does not work correctly or if the network
adapter is incompatible with Windows, contact an independent
hardware vendor, and obtain updated drivers or a compatible network
adapter. See the "More information" section for contact information.
If you test Internet Explorer, and you receive the same error message, go
to the next method.
Method 7: Run System Restore
If you are still unable to resolve the issue, and the problem is a recent
one, you can perform a System Restore. Although this method may not help
identify the issue, it will restore the operating system to its previous
working state.

Note When you restore the system to a previous state, any programs or
updates that have been installed since that date will be removed.

For more information about how to restore the system to a previous working
state, click the following article numbers to view the articles in the
Microsoft Knowledge Base:
306084 (http://support.microsoft.com/kb/306084/) How to restore the
operating system to a previous state in Windows XP
936212 (http://support.microsoft.com/kb/936212/) How to repair the
operating system and how to restore the operating system configuration to
an earlier point in time in Windows Vista
If a System Restore does not resolve the issue, you can try to select an
earlier date as the restore point. Or, you can follow the steps in these
articles to undo the restoration.

If you test Internet Explorer, and you receive the same error message, go
to the next method.
Method 8: Reset Internet Explorer configuration settings
Caution When you use the Reset All Settings feature in Internet Explorer,
you will disable all browser add-ons. Therefore, must re-enable the
add-ons that you want to use afterward. Typically, an add-on is not
re-enabled when you reinstall it. You must manually re-enable the add-on.

To perform this method, follow these steps:1.Open Internet Explorer,
click Tools, and then click Internet Options.
2.Click the Advanced tab, and then click Reset.
3.In the Internet Explorer Default Settings dialog box, click Reset.
4.When the settings have been reset, click Close, and then click OK
to restart Internet Explorer.
Note In Internet Explorer, you do not usually have to reregister Internet
Explorer files. The Reset All Defaults feature includes an option to
reregister Internet Explorer files as a troubleshooting step. If issues
are not resolved when you reset Internet Explorer, you can also reinstall
Internet Explorer 7 to make sure that it is installed correctly.
Back to the top
More information
For information about how to contact the vendor, click the appropriate
article number in the following list to view the article in the Microsoft
Knowledge Base:
65416 (http://support.microsoft.com/kb/65416/) Hardware and software
vendor contact information, A-K

60781 (http://support.microsoft.com/kb/60781/) Hardware and software
vendor contact information, L-P

60782 (http://support.microsoft.com/kb/60782/) Hardware and software
vendor contact information, Q-Z
Microsoft provides third-party contact information to help you find
technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.

For more information about how to troubleshoot connectivity problems in
Internet Explorer 7, click the following article number to view the
article in the Microsoft Knowledge Base:
936211 (http://support.microsoft.com/kb/936211/) How to troubleshoot
network connectivity problems in Internet Explorer
For more information about how to use Reset Internet Explorer settings,
click the following article number to view the article in the Microsoft
Knowledge Base:
923737 (http://support.microsoft.com/kb/923737/) How to use Reset Internet
Explorer Settings (RIES)
Back to the top


Then someone suggested Firefox
But still nothing, sorry it took me awhile to get back on, forgot my password

Shadowsecrets07

I should mention my desktop is only a year old, and it is modem is built in, it's not a pci card if that helps.

Shadowsecrets07

Also downloaded and installed the microsoft program "MaliciousMalwareRemoval Tool, also Used networkmagic, and Guidehelpfixinternet. Still nothing. I thought maybe there was something I could do in the Registry, but I don't know what.