tewmgd

Since two-three weeks I experience "randoms" BSOD.

I've a Dell D630 laptop with Vista SP1 Business Edition.

here's the details of the chipset :

Intel(R) GM965 Express Chipset
Chipset Components
Memory Controller:
82GM965
I/O Controller:
Intel(R) 82801HBM/HEM I/O controller hub (ICH8M) SATA Controller found in IDE mode
Integrated Graphics:
Intel(R) 965GM Graphics And Memory Controller Hub(GMCH)


I've upated drivers and BIOS. I've done a memory test two weeks ago and it comes clean.

It was a new Windows XP laptop that I upagraded to Vista + SP1, so I don't knwo if BSOD occured on XP. The BSODs occur at different time in the day with different network/hardware configuration (home / work).

I don't what to search ... I attached the minidump files.

Matthieu

Attached Files

Minidump.zip (325.1 KB, 3 views)

jcgriff2

__________________
PalmDesert

"Learn to say "I don't know." If used when appropriate, it will be often."

tewmgd

I've sent a PM with a url to the report file.

Matthieu

jcgriff2

__________________
PalmDesert

"Learn to say "I don't know." If used when appropriate, it will be often."

tewmgd

I've send the report url to you by email trough the forum.

Matthieu

jcgriff2

Hi Matthieu. ..

Got the report.. Thank you !

Bye for now. . . JC

__________________
PalmDesert

"Learn to say "I don't know." If used when appropriate, it will be often."

jcgriff2

Hi Matthieu -'

I have some results for you from your memory dumps:

Code:

Mini040308-01.dmp   1:33:30  unknown driver
Mini041008-01.dmp   9:07:24  msrpc.sys
Mini041508-01.dmp   3:15:40  eclipse.exe
Mini041508-02.dmp   5:41:00  inconclusive 26 drivers failed
Mini041708-01.dmp   5:33:10 mozy.sys mozy+0x3840

Mini041708-02.dmp   8:39:08  LINQPad.exe -  0x8E_nt!ExDeferredFreePool+213

Mini041908-01.dmp   9:46:08  B*
Mini042008-01.dmp   5:48:08  mozy+0x3840
Mini042308-01.dmp  11:35:44  eclipse.exe
Mini042608-01.dmp   6:08:06  eclipse.exe

Mini042708-01.dmp  12:57:42 javaw.exe 46 drivers failed
Mini042808-01.dmp  12:03:22 B*
Mini042808-02.dmp   9:54:06 win32k.sys 
Mini042908-01.dmp   8:03:34  NETIO.SYS

The module msrpc.sys is a Microsoft Vista Kernel Remote Procedure Call Provider. The module msrpc.sys is a Microsoft Vista Kernel Remote Procedure Call Provider. netio.sys is the network subsystem driver from Microsoft.

javaw.exe,by Sun Microsystems, Inc., and
LinqPad is a sole executable by LINQPad. mozy.sys belongs to Mozy, Inc., American Fork, Utah, and is part of their Backup Solutions products. eclipse is from Eclipse Systems, Duraham, CT.

There are definite software instability problem in this Vista SP1 system. The BSODs that occurred on 15 April 2008 and 27 April 2008 had massive driver failure associated with each of 27 and 46 modules respectively. There was no indication a faulting 3rd party non-Microsoft executable module associated with the former; however the latter failed under the Sun Microsystems Java program, but the reason is not clear.

To allow the system to scan and repair itself, use the System File Checker:
Go top an elevated command prompt and type:

sfc /scannow

it my run for hours.

I would like to have you perform a chkdsk /r on the hard drive(s) as well as a memory test. I would suggest that you run the in-house Windows Memory Diagnostic Tool. First - close all open windows and programs. Then click on START; type MdSched.exe in the Start Search box; right-click on MdSched.exe; select Run as Administrator; answer the UAC prompt; then select the option to re-start your system so that the program can run. After that, I recommend that you run a more comprehensive memory test using Memtest86+ found HERE. I know this will take many hours to complete.

I would advise you to check the Event Viewer as well as the Device Manager for any yellow/red flags.

I wish you the Best of Luck and please let me know if you have any questions.


Regards. . .



jcgriff (JC)


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__________________
PalmDesert

"Learn to say "I don't know." If used when appropriate, it will be often."

tewmgd

Thanks for your help.

Yes i just done some tests today : a memtest, a hard disk advanced test with a Hitachi boot utility CD and the two others : sfc /scannow and chkdisk /r. The sfc one find some file corrupted.

I've also reinstalled some drivers and don't experienced a BSOD since them. I hope that the instability is going away ...

Thanks again for your help and time :)

Matthieu

tewmgd

I had one crash yesterday morning and one this morning.

The two of them seem to be hardware ones (from the BSOD). It can be less mysterious than my other crash ?

I've uploaded the dump files.

Attached Files

Minidump.zip (57.5 KB, 0 views)

jcgriff2

Good Morning.. .

Sorry to hear of another BSOD attack...

I will pick up the dump files and see what we have. How any drivers and other programs were updated? I know you said the virtual drive was out - but how did you do that?

Regards.. . .

jcgriff2
.

__________________
PalmDesert

"Learn to say "I don't know." If used when appropriate, it will be often."

tewmgd

Hello !

I've upated several days ago : graphic, wifi, audio drivers.

I've spot one new service at the startup (the BSOD can after a start or wakeup ) : a service about CDBurnerPro, I've desactivated it to see.

What's the "virtual drive" ?

jcgriff2

Hi M -

Check he emails - it is the elusive G: device (?) and related software that has the ability to crash your system because it is not compatable with Vista. Their most recent update for it <2 months ago was for Systems up to and including XP - but not for Vista.

Lecteur G:
ELBY CLONEDRIVE SCSI Disque CdRom Device

It has the French version Microsoft driver c:\windows\system32\drivers\cdrom.sys, 6.00.6001.18000, 1/18/2008 22:49:52, 67072 bytes, installed for it, but it is a virtual drive, so when systems services come through to check-it-out - they can't find it. The BSODs on this came back as "Device not found".


Regards. . .

jcgriff2

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__________________
PalmDesert

"Learn to say "I don't know." If used when appropriate, it will be often."

tewmgd

Thanks !

I've forgotten about this virtual CD drive (to load *.iso files). It always have been a bit ptoblematic with Vista. I've desinstalled it to see if it's my problem.

Thanks again for your help !

Matthieu

jcgriff2

Hi Matthieu -

Be sure to look at MSCONFIG - the startup and services tabs to make sure that the Elby program is not firing-up at boot - like mozy. Also, I know that LinqPad is a stand alone executable - so if you find yourself using that during a crash, that would be a suspect at that time only.

Regards. . .

jcgriff2

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__________________
PalmDesert

"Learn to say "I don't know." If used when appropriate, it will be often."

Marklarian

Similar problems on XP machine with mozy - uninstall mozy and not having the problem for the past week.

Marklarian

Spoke too soon, appears to be a nforce ide/sata issue. Disregard above post.

jcgriff2

Hi Marklarian. . .

I doubt that Mozy is the cause of your BSOD since you are XP and Mozy has come out with a recent upgrade for XP - but not Vista.

If you would kindly start a new thread in our XP forum and send me a PM with a link to it, I will glady do what I can to help. This thread is for tewmgd's system and the recommentdations contained herein pertain only to that user's system and shourld not be relied upon for the basis of BSOD corrective measures in yours.

Regards. . .

jcgriff2

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__________________
PalmDesert

"Learn to say "I don't know." If used when appropriate, it will be often."