Major BSOD issues

Nichtsicher · 04-28-2008, 06:34 PM

Hi guys, I had my computer built about 2 months ago and ever since ive had it ive been getting frequent BSOD's. Originally it had xp and got BSOD alot now I have vista ultimate and its still occuring. Infact in the last 30 minutes its done it 3 times but these times varies. If I leave the pc on sometimes its only 2 a day but mostly its more frequent than that. I have formated a few times but this doesnt fix it. even after a clean format it would still bsod when minimal apps were installed again. Also my sound is really bad and clicks and cracks when listening to itunes playing games or watching movies and my wireless keybored and mouse keep cutting in and out which is incredibly frustrating. the keybored and mouse are fine on another pc but not on mine. Also lately my computer has been running really slow if that helps

I have uploaded some mini dumps

here are my specs

Mobo: Asus Striker 2 formula
CPU: Core 2 Extreme qx9650
Ram: corsair xms ddr2 4gb CM2X2048-6400C5 DDR2-SDRAM PC2-6400 (399 MHz) - [DDR2-800]
GPU: EVGA 9800gx2
HD: HDD: Seagate Barracudda 500gb 32mb chache
and Microsoft wireless ergonomic desktop 7000

and here are some errors and hijack logs

Code:

0x00000050 (oxf273ed38, 0x00000001,0x00000002)

0x0000000a (0x0662080c, 0x0000001b,0x00000000, 0x8ica96139)
(Page fault in non page area)

here is one debug

Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\Mini030108-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is:
SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Vista Kernel Version 6000 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 6000.16584.x86fre.vista_gdr.071023-1545
Kernel base = 0x81800000 PsLoadedModuleList = 0x81911e10
Debug session time: Sat Mar 1 20:10:22.713 2008 (GMT+11)
System Uptime: 0 days 3:45:15.835
Loading Kernel Symbols
........................................................................... .......................................................................
Loading User Symbols
Loading unloaded module list
...........
*************************************************************************** ****
* *
* Bugcheck Analysis *
* *
*************************************************************************** ****

Use !analyze -v to get detailed debugging information.

BugCheck A, {7c698c4, 1b, 0, 818a96b9}



Probably caused by : ntkrpamp.exe ( nt!KiTimerExpiration+184 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*************************************************************************** ****
* *
* Bugcheck Analysis *
* *
*************************************************************************** ****

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 07c698c4, memory referenced
Arg2: 0000001b, IRQL
Arg3: 00000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 818a96b9, address which referenced memory

Debugging Details:
------------------




READ_ADDRESS: GetPointerFromAddress: unable to read from 819315ac
Unable to read MiSystemVaType memory at 819117e0
07c698c4

CURRENT_IRQL: 1b

FAULTING_IP:
nt!KiTimerExpiration+184
818a96b9 8b4614 mov eax,dword ptr [esi+14h]

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0xA

PROCESS_NAME: Idle

TRAP_FRAME: 818f1b94 -- (.trap 0xffffffff818f1b94)
ErrCode = 00000000
eax=07c698c8 ebx=ffdf000c ecx=818f8f60 edx=000005a0 esi=07c698b0 edi=818f4ce8
eip=818a96b9 esp=818f1c08 ebp=818f1ce8 iopl=0 ov up ei ng nz na po cy
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010a83
nt!KiTimerExpiration+0x184:
818a96b9 8b4614 mov eax,dword ptr [esi+14h] ds:0023:07c698c4=????????
Resetting default scope

LAST_CONTROL_TRANSFER: from 818a96b9 to 8188fd84

STACK_TEXT:
818f1b94 818a96b9 badb0d00 000005a0 00000002 nt!KiTrap0E+0x2ac
818f1ce8 818a9321 00000000 00000000 000d385a nt!KiTimerExpiration+0x184
818f1d50 818913ee 00000000 0000000e 00000000 nt!KiRetireDpcList+0xba
818f1d54 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x46


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!KiTimerExpiration+184
818a96b9 8b4614 mov eax,dword ptr [esi+14h]

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nt!KiTimerExpiration+184

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 471ea39c

FAILURE_BUCKET_ID: 0xA_nt!KiTimerExpiration+184

BUCKET_ID: 0xA_nt!KiTimerExpiration+184

Followup: MachineOwner

I really appreciate any help provided

Lead3 · 04-28-2008, 07:23 PM

Welcome to TSF.

What is the model and wattage of your power supply? Have you run a memory check on each stick of memory separately? The fact that the BSOD's occur with both XP and Vista leads me to believe it is hardware related and I would suspect the power supply first.

Paul

Nichtsicher · 04-28-2008, 07:36 PM

OK sure, my power supply is thermaltake tough power 850w and yes I have ran memory diagnostics on both of my sticks. I have also tried to run the pc on each stick to see if one was causing the issue. But the diagnostic found no errors after 10hrs of running and running on each stick does not stop the BSOD's

thanks

Lead3 · 04-28-2008, 08:35 PM

Well it looks like you've covered all the bases. Other than Video card drivers, nothing else comes to mind. I'll look around some more.
Paul

Nichtsicher · 04-28-2008, 09:21 PM

Well I doubt its the video card i just changed and it did it previously. I was suspecting the motherboard because sometimes when i hit the reset button or choose reset in windows it doesnt reset. it just sits there almost like the computer is off but all the fans are going including the gpu fan and cpu like the motherboard is turned off

Lead3 · 04-28-2008, 09:36 PM

How are you temps and voltages?

Nichtsicher · 04-28-2008, 10:24 PM

cpu voltage is 1.15 and ram is 1.8. is there any other voltages that you need? Could it possibly be the motherbored? cause the sound is a small pci card that came with it and the wireless keybored and mouse are usb

**jcgriff2** · 04-29-2008, 12:04 AM

Quote:

Originally Posted by Nichtsicher

.
. . .I have uploaded some mini dumps. . ,

Hi Everyone. . .

@ Nichtsicher - Good Morning....

An understatement, perhaps .?.. I did pick up the 86 memory dumps in the zip file. !! Are there really more? If so - send them over. The reason is that based on your initial post, Microsoft drivers are showing up as the probable cause simply because they were in the memory offset vicinity of the actual cause that wishes to remain anonymous at this time. Those pointing at MS are of no use after initially processing them.

Since the dumps are void (thus far) of hardware errors, I expect that we will find a 3rd party driver to be the culprit here. But we'll know soon enough, hopefully within a few days. The more dumps the better as the ones pointing at MS are of no use after initially processing them.

A few items for me, please -

• Belarc Advisor report in mht, html, or word format
• DxDiag report - dxdiag.exe from an elevated prompt
• Event Viewer logs - all 54 of them - c:\windows\system32\winevt\logs\*.evtx
• DSS logs - main.txt and extra.txt
• HJT log (runs under and included in dss)

I'll send you a PM with my email address.

Regards. . .

jcgriff2

Nichtsicher · 04-29-2008, 03:48 AM

Ok thankyou very much I shall get onto those. I do have 2 more *after a while I got sick of recording the mini dumps haha) today it has been BSOD alot when I try to install a program from the cdrom drive so I thought i better record that dump.

I was just wondering where I could get the DSS logs?

I look forward to receiving your email

**jcgriff2** · 04-29-2008, 04:57 AM

Hi. . .

Thy s/b in-

C:\Deckard\System Scanner

or a sub folder.

Pls let me know if yuo need further help .

regards. . .

jcgriff2

Nichtsicher · 04-29-2008, 05:02 AM

oh is dss a program that I have to download? if so whats the full name

**jcgriff2** · 04-29-2008, 06:35 AM

Please see my earlier email.

Thanks... JC

Nichtsicher · 04-30-2008, 12:51 AM

What email sorry?

Nichtsicher · 05-04-2008, 12:45 AM

Ok ive followed your instructions and sent some new logs and dumps for you. The bsod's havent stopped however the wireless keybored and mouse seem to be working much better.

**jcgriff2** · 05-04-2008, 12:58 AM

Hi. . .

As you know.. these were posted elsewhere, so now.. here they are:

Quote:

Originally Posted by jcgriff2

Hi. . .
Downloaded newest memory dump files from last 24 hours... total now >100...

Look in Control Panel - Uninstall Programs - uninstall anything related to Deamon Tools. I don't see any in the list I have, but it is starting at boot-up.

jcgriff2

EDIT: Go into MSCONFIG and andcheck any boxes in start-up for daemon tools

Quote:

Originally Posted by jcgriff2

Hi again...

One huge problem that I see besides Daemon Tools is that you have an inordinate number of start-up programs kicking off at boot-up.

So far, well into over 1/2 of the >100 memory dumps, I see no evidence of hardware failure in the dump files. I do see quite a few system-resource-hungry installed like Apple, Office 2007, Adobe CS-3, Nero 8, etc... which is fine - your system w/ Core 2 proc /4GB RAM should handle this without much issue.

What I am finding in the memory dumps are various 3rd party drivers failing - some of which belong to at least two different anti-virus packages that are not found in your installed program list. It is my belief that they are literally at war with each other. If this is the case, SAFEMODE should then give your system the breathing room it needs to stay afloat without crashing continuously, which will in turn allow you the chance to go in and get rid of them.

There are other potential conflicts, but let's do the following first:
• Boot into SAFEMODE w/Networking - and please stay here
• Download and install CCleaner. After installation, right-click on the desktop shortcut; right-click; select "Run as Administrator"; select Tools (scene-left side) and a list of installed programs should appear. Then start installing any of the following that you see:

• Safer Networking Limited - SpyBot-S&D

• GriSoft/ AVG

• Symantec/ Norton

• Kaspersky

• Download MS SysInternals Autoruns v9.13 to your desktop. Double-click desktop icon to unzip, then left-click 2x on the autoruns.exe icon. This may be needed in the next step.

Please let me know what exactly you find/uninstall and of the outcome. Does the system run much faster under SAFEMODE?

Any ?? - let me know.

Regards. . .

jcgriff2

Quote:

Originally Posted by jcgriff2

Quote:

Originally Posted by jcgriff2

Back in a few after I read your latest post.
'
jcgriff2

**jcgriff2** · 05-04-2008, 01:05 AM

I just noticed on another report that you have ESET Nod32 running.. are all of the other anti-virus programs uninstalled?

You are in SAFEMODE w/Networking now? Was there any overall system performance increase besides the wireless keyboard/mouse working better?

jcgriff2

04-28-2008, 07:23 PM	#2 (permalink)
Lead3 Hardware Tech Team Join Date: Jun 2006 Location: Florida, USA Posts: 826 OS: 98SE,2000,XP SP3,VISTA SP1	Re: Major BSOD issues Welcome to TSF. What is the model and wattage of your power supply? Have you run a memory check on each stick of memory separately? The fact that the BSOD's occur with both XP and Vista leads me to believe it is hardware related and I would suspect the power supply first. Paul __________________

04-28-2008, 07:36 PM	#3 (permalink)
Nichtsicher Registered User Join Date: Apr 2008 Posts: 13 OS: Vista Ultimate	Re: Major BSOD issues OK sure, my power supply is thermaltake tough power 850w and yes I have ran memory diagnostics on both of my sticks. I have also tried to run the pc on each stick to see if one was causing the issue. But the diagnostic found no errors after 10hrs of running and running on each stick does not stop the BSOD's thanks

04-28-2008, 08:35 PM	#4 (permalink)
Lead3 Hardware Tech Team Join Date: Jun 2006 Location: Florida, USA Posts: 826 OS: 98SE,2000,XP SP3,VISTA SP1	Re: Major BSOD issues Well it looks like you've covered all the bases. Other than Video card drivers, nothing else comes to mind. I'll look around some more. Paul __________________

04-28-2008, 09:21 PM	#5 (permalink)
Nichtsicher Registered User Join Date: Apr 2008 Posts: 13 OS: Vista Ultimate	Re: Major BSOD issues Well I doubt its the video card i just changed and it did it previously. I was suspecting the motherboard because sometimes when i hit the reset button or choose reset in windows it doesnt reset. it just sits there almost like the computer is off but all the fans are going including the gpu fan and cpu like the motherboard is turned off

04-28-2008, 09:36 PM	#6 (permalink)
Lead3 Hardware Tech Team Join Date: Jun 2006 Location: Florida, USA Posts: 826 OS: 98SE,2000,XP SP3,VISTA SP1	Re: Major BSOD issues How are you temps and voltages? __________________

04-28-2008, 10:24 PM	#7 (permalink)
Nichtsicher Registered User Join Date: Apr 2008 Posts: 13 OS: Vista Ultimate	Re: Major BSOD issues cpu voltage is 1.15 and ram is 1.8. is there any other voltages that you need? Could it possibly be the motherbored? cause the sound is a small pci card that came with it and the wireless keybored and mouse are usb

04-29-2008, 03:48 AM	#9 (permalink)
Nichtsicher Registered User Join Date: Apr 2008 Posts: 13 OS: Vista Ultimate	Re: Major BSOD issues Ok thankyou very much I shall get onto those. I do have 2 more *after a while I got sick of recording the mini dumps haha) today it has been BSOD alot when I try to install a program from the cdrom drive so I thought i better record that dump. I was just wondering where I could get the DSS logs? I look forward to receiving your email

04-29-2008, 04:57 AM	#10 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 2,651 OS: Vista SP1, XP Pro, XP Home, Windows 95, DOS, IBM 390 TSO/ISPF	Re: Major BSOD issues Hi. . . Thy s/b in- C:\Deckard\System Scanner or a sub folder. Pls let me know if yuo need further help . regards. . . jcgriff2 __________________ SysInternals Suite • BSOD Bug Checks • Media Fire • Belarc Advisor • MS TechNet • Microsoft NTDE/CPR • MSDN 4d 69 63 72 6f 73 6f 66 74 - 20 - 56 69 73 74 61 / 58 50 - 20 - 53 75 70 70 6f 72 74

04-29-2008, 05:02 AM	#11 (permalink)
Nichtsicher Registered User Join Date: Apr 2008 Posts: 13 OS: Vista Ultimate	Re: Major BSOD issues oh is dss a program that I have to download? if so whats the full name

04-29-2008, 06:35 AM	#12 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 2,651 OS: Vista SP1, XP Pro, XP Home, Windows 95, DOS, IBM 390 TSO/ISPF	Re: Major BSOD issues Please see my earlier email. Thanks... JC __________________ SysInternals Suite • BSOD Bug Checks • Media Fire • Belarc Advisor • MS TechNet • Microsoft NTDE/CPR • MSDN 4d 69 63 72 6f 73 6f 66 74 - 20 - 56 69 73 74 61 / 58 50 - 20 - 53 75 70 70 6f 72 74

04-30-2008, 12:51 AM	#13 (permalink)
Nichtsicher Registered User Join Date: Apr 2008 Posts: 13 OS: Vista Ultimate	Re: Major BSOD issues What email sorry?

05-04-2008, 12:45 AM	#14 (permalink)
Nichtsicher Registered User Join Date: Apr 2008 Posts: 13 OS: Vista Ultimate	Re: Major BSOD issues Ok ive followed your instructions and sent some new logs and dumps for you. The bsod's havent stopped however the wireless keybored and mouse seem to be working much better.

05-04-2008, 01:05 AM	#16 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 2,651 OS: Vista SP1, XP Pro, XP Home, Windows 95, DOS, IBM 390 TSO/ISPF	Re: Major BSOD issues I just noticed on another report that you have ESET Nod32 running.. are all of the other anti-virus programs uninstalled? You are in SAFEMODE w/Networking now? Was there any overall system performance increase besides the wireless keyboard/mouse working better? jcgriff2 __________________ SysInternals Suite • BSOD Bug Checks • Media Fire • Belarc Advisor • MS TechNet • Microsoft NTDE/CPR • MSDN 4d 69 63 72 6f 73 6f 66 74 - 20 - 56 69 73 74 61 / 58 50 - 20 - 53 75 70 70 6f 72 74 Last edited by jcgriff2 : 05-04-2008 at 01:10 AM.

05-05-2008, 04:28 AM	#17 (permalink)
Nichtsicher